Praesidhi Caesa Permana, S.P.

Phone: 085362222706 | Email: pcaesa@gmail.com

Resume Objective
An energetic, highly motivated, and dependable Agriculture graduate with 2 years of
experience in the Food and Beverage Industry as Operational Senior Staff who drives
profitability a company through selling activity, providing excellent customer service, and
training new staff. Presently seeking a new opportunity in PT Smartfren Telecom as the
candidate of Management Development Program to leverage my expertise in business
operations and sales functions to be a beneficial future leader in advancing the company.
Personal Information Key Skill Areas
Age : 23 years old  Have a good knowledge of business operational,
Location : Aceh | pos code 24351 customer service, sales and marketing.
Linkedin : Praesidhi Caesa Permana  Good interpersonal skills: analytical, communication,
Instagram : prascp negotiation, leadership, and team working.
 Outstanding organization skills and ability to support
Education multiple projects and assignments.
2014-2019  High motivated and result-oriented with high levels of
Brawijaya University, Malang agility and flexibility.
Bachelor degree program of Agroecotechnology  High integrity, good attitude, and a strong work ethic.
in Agriculture faculty | GPA 3.16/4.00  Target oriented and good following-up skill.
 Experienced in maintaining a work environment.
 2017, Achieved the educational scholarship  Skilled in handling complaints.
by Gema Insani Press from 2017 to 2019.  Hold valid driver’s licenses category A and C can make
 2017, Top 100 business idea proposals at run errands by driving a motorcycle or a car.
National University of Singapore  Proficient in operating Microsoft Office.
 2016, Semifinalist of agricultural technology
innovation and creativity competition at IPB Language
University. Indonesia : Native or bilingual proficiency
English : Limited working proficiency
Professional Experience
April 2018 to April 2020 ● 2 yrs
Operational Senior Staff | Kopituju, Malang
Key Responsibilities:
 Welcomes and assist guests to select products
 Providing fresh and good quality products that have been ordered by customers
 Maintain a safe and healthy work environment by complying with the company’s standards
 Participate in training new team members and ensure that everyone performing adequately service to the
customer
 Logs a daily sales report and ensure a report matches with product sales amount
 Practicing preventive maintenance by properly inspecting and notify to business operation manager of any
items in need of repair
 Involved in arranging every store sales promotion activities
 Responsible for quality product inspection
Key Achievement:
 Promoted to the senior barista in 6 months owing to excellence in encourage self-awareness of exploring
skills
 Trained 9 new baristas that improved efficiently company performance by 50 %
 Spearhead on suggestive selling practices to get customer loyalty that increases visitor number doubled.
 November 2017 to January 2020 ●2 years 2 mos
Tour Leader (Part time) | PT Pakar Perancang Liburan Menyenangkan (Lepas Suntuk), Malang
Key Responsibilities:
 Provide excellent customer service through friendly attitude performance to uphold the quality image of the
Company
 Maintain a positive, empathetic and professional attitude towards customers at all times during the trip
 Responsible for leading participant groups through an entire tour in an outdoor adventure setting
 Encourage customers to try other service product in exploring a new destination after tours
 Acted in an administrative role eg; notes expenses for operational needs during the trip, plan an itinerary,
and collect payment from the customer.
Key Achievement:
 Increased customer loyalty toward the company up to 100% by proactively pay attention to customer
experience e.g; pick up guests on time, act friendly to customers, and assist all the things customers needed.

October 2016 to May 2017 ● 7 mos

External Relation of Global Guardian Project | AIESEC in Universitas Brawijaya, Malang
Key Responsibilities:
 Collaborate with Exchange participants from abroad to organize the Global Guardian project, a project that
focuses on Supporting 17 UN Sustainable Development Goals number 4, namely Quality of Education
 Conducted market research and approach potential partners by doing cold calls and submitting proposals
from email
 Held a meeting to make an agreement for MoU to the project partners such as financial partners, Trainee
nominee, learning partners
 Build, maintain, and manage relationships with project partners before and after the project.
Key Achievement:
 With the member won the best project of AIESEC in term 2016/2017
 Worked independently and successfully made an agreement for MoU with 2 public speakers, 2 learning
partners, and 1 financial partner.

Hobbies and Interests

 Volunteering:
In 2019, participated as an event committee in one of Malang's mosques who do a fundraiser for feeding
500 Iftar people during holy Ramadan
 Traveling:
Several times during vacations with friends take responsibility for travel arrangements, including budget
plans and hotel reservations
 Selling:
Starting a small business in early 2020 with a colleague in selling a takeaway coffee product named Watashi
Kohi Malang.