4.

 Please indicate your level of satisfaction concerning CUSTOMER SERVICE by completing the following statements:
  Strongly Agree Agree Neutral Disagree Strongly Disagree
4.1 Library staff 4.1 Library staff treats 4.1 Library staff 4.1 Library staff treats
treats me fairly 4.1 Library staff treats 4.1 Library staff treats
me fairly and without treats me fairly and me fairly and without
and without me fairly and without me fairly and without
discrimination. Strongly without discrimination. Strongly
discrimination. discrimination. Neutral discrimination. Disagree
Agree discrimination. Agree Disagree
4.2 Library staff 4.2 Library staff are 4.2 Library staff are
are professional 4.2 Library staff are 4.2 Library staff are 4.2 Library staff are
professional in their professional in their
in their dealings professional in their professional in their professional in their
dealings with me. Strongly dealings with me. Strongly
with me. dealings with me. Agree dealings with me. Neutral dealings with me. Disagree
Agree Disagree
4.3 Library staff 4.3 Library staff are 4.3 Library staff are 4.3 Library staff are 4.3 Library staff are 4.3 Library staff are
are friendly. friendly. Strongly Agree friendly. Agree friendly. Neutral friendly. Disagree friendly. Strongly Disagree
4.4 Library staff 4.4 Library staff are 4.4 Library staff are 4.4 Library staff are 4.4 Library staff are 4.4 Library staff are
are interested in interested in me and my interested in me and my interested in me and my interested in me and my interested in me and my
me and my needs. needs. Strongly Agree needs. Agree needs. Neutral needs. Disagree needs. Strongly Disagree
4.5 Library staff 4.5 Library staff are 4.5 Library staff are
are 4.5 Library staff are 4.5 Library staff are 4.5 Library staff are
knowledgeable. Strongly knowledgeable. Strongly
knowledgeable. knowledgeable. Agree knowledgeable. Neutral knowledgeable. Disagree
Agree Disagree
4.6 Library staff 4.6 Library staff 4.6 Library staff 4.6 Library staff 4.6 Library staff 4.6 Library staff
provides quality provides quality provides quality provides quality provides quality provides quality
service. service. Strongly Agree service. Agree service. Neutral service. Disagree service. Strongly Disagree
4.7 Library staff 4.7 Library staff 4.7 Library staff 4.7 Library staff 4.7 Library staff 4.7 Library staff
responds in a responds in a timely responds in a timely responds in a timely responds in a timely responds in a timely
timely manner. manner. Strongly Agree manner. Agree manner. Neutral manner. Disagree manner. Strongly Disagree
4.8 Library staff 4.8 Library staff are 4.8 Library staff are 4.8 Library staff are 4.8 Library staff are 4.8 Library staff are
are difficult to difficult to difficult to difficult to difficult to difficult to
approach. approach. Strongly Agree approach. Agree approach. Neutral approach. Disagree approach. Strongly Disagree

If you rated any of the above items as Disagree or Strongly Disagree, please explain why.
6. Please indicate your level of satisfaction concerning the RESOURCES by completing the following statements:
  Strongly Agree Agree Neutral Disagree Strongly Disagree
6.1 Resources are 6.1 Resources are 6.1 Resources are 6.1 Resources are 6.1 Resources are 6.1 Resources are
appropriate for my appropriate for my course appropriate for my appropriate for my appropriate for my course appropriate for my course
course needs. needs. Strongly Agree course needs. Agree course needs. Neutral needs. Disagree needs. Strongly Disagree

6.2 Resources are

6.2 Resources are 6.2 Resources are 6.2 Resources are 6.2 Resources are 6.2 Resources are
current and
current and relevant. current and current and current and current and
relevant. Strongly
relevant. Strongly Agree relevant. Agree relevant. Neutral relevant. Disagree
Disagree

6.3 Resources are easy 6.3 Resources are 6.3 Resources are
6.3 Resources are 6.3 Resources are 6.3 Resources are
to find. easy to find. Strongly easy to find. Strongly
easy to find. Agree easy to find. Neutral easy to find. Disagree
Agree Disagree
6.4 Borrowing 6.4 Borrowing 6.4 Borrowing 6.4 Borrowing 6.4 Borrowing 6.4 Borrowing
resources policies and resources policies and resources policies and resources policies and resources policies and resources policies and
procedures are clearly procedures are clearly procedures are clearly procedures are clearly procedures are clearly procedures are clearly
stated. stated. Strongly Agree stated. Agree stated. Neutral stated. Disagree stated. Strongly Disagree

6.5 I usually find the 6.5 I usually find the 6.5 I usually find 6.5 I usually find the
6.5 I usually find the 6.5 I usually find the
resources I need. resources I need. Strongly the resources I resources I need. Strongly
resources I need. Neutral resources I need. Disagree
Agree need. Agree Disagree

6.6 I usually ask the 6.6 I usually ask the

6.6 I usually ask the 6.6 I usually ask the 6.6 I usually ask the 6.6 I usually ask the
library staff for library staff for
library staff for library staff for library staff for library staff for
assistance. assistance. Strongly
assistance. Strongly Agree assistance. Agree assistance. Neutral assistance. Disagree
Disagree
6.7 I find that there are
always resources 6.7 I find that there 6.7 I find that there 6.7 I find that there 6.7 I find that there 6.7 I find that there
  Strongly Agree
are always resources
available that address available that address
assignment questions. assignment
questions. Strongly Agree
Agree Neutral Disagree Strongly Disagree
are always resources
are always resources are always resources are always resources
available that address
available that address available that address available that address
assignment
assignment assignment assignment
questions. Strongly
questions. Agree questions. Neutral questions. Disagree
Disagree

6.8 6.8
6.8 Recommendations 6.8 6.8 6.8 Recommendations
Recommendations for Recommendations for
for new or different Recommendations for new Recommendations for for new or different
new or different new or different
resources are listened to or different resources are
resources are listened to resources are listened to
new or different resources resources are listened to
by the library staff. listened to by the library are listened to by the by the library
by the library by the library
staff. Strongly Agree library staff. Disagree staff. Strongly Disagree
staff. Agree staff. Neutral
If you rated any of the above items as Disagree or Strongly Disagree, please explain why.

https://www.surveymonkey.com/r/T89R79B

https://www.survio.com/survey-template/library-user-satisfaction-survey

https://www.questionpro.com/survey-templates/public-library-survey-template/

https://www.sl.nsw.gov.au/public-library-services/library-user-satisfaction-survey