Failure Modes and Effects Analysis for Waverly Clinic computer hardware

Processes Failure modes Causes Effects Severit Probability Hazard Actions to Completion Responsible
(what might happen) (why it score reduce failure time frame individual/group
happens)
y mode
Hardware -Computer won’t -Failing -Inability to 3 3 9 -Make sure 8/30/2021 -Project team
breakdow start power supply access practice computers are
n fusion website always plugged
into outlet
-Screen is blank -Issue with -Inability to 3 3 9 -Make sure the 8/30/2021 -Project team
connection access practice connection
between fusion website between
computer and monitor and
screen computer hard
drive is secure
-Unresponsive -Computer -Inability to 4 2 8 -Install reliable 8/30/2021 -Project team
operating system virus access practice antivirus
fusion software software that
and data runs frequent
security virus scans
concerns
-Screen is frozen -Computer -Inability to 4 2 8 -Install reliable 8/30/2021 -Project team
virus access practice antivirus
fusion software software that
and data runs frequent
security virus scans
concerns
-Computer is -Inadequate -Efficiency and 2 3 6 -Deleting 8/30/2021 -Project team
slow storage space time unused files,
on hard drive management purchasing
are negatively external hard
affected drives
-Slow internet -Too many - Efficiency and 2 4 8 -Clear cookies 8/30/2021 - Project team
computer time frequently
cookies management
are negatively
affected
-Overheating -Lack of -Can lead to 2 2 4 -Make sure 8/30/2021 -Project team
sufficient computer computer has
 cooling shutdown specific idle
system time to
conserve
power and
promote
cooling
Power -No internet -Weather -Inability to 3 4 12 -Establish and 8/8/2021 -Project team
outage access systems, access EHR frequently
down power practice
lines, short downtime
circuit, high procedures and
power ensure
demand
Wi-Fi -Dropped internet -Inefficient -Inability to 2 3 6 -Update 8/30/2021 -Project team
down connections modem access EHR modem, test
website internet speed
and confirm
with internet
provider that
the wi-fi
package has
the appropriate
internet speed
End-user -Introduction of -Lack of staff -Computer 3 4 12 -Frequent staff 8/30/2021 -Project team
failure malware through education shutdown or training on
downloading regarding inefficiency malware
unsecure files malware prevention

Scoring Guidelines*

Key for Severity Rating:

Severity Score Description

1 Minor patient outcome: No injury, nor increased length of stray, nor increased level of care
2 Moderate patient outcome: Increased length of stay or increased level of care for 1 to 2 patients
3 Major patient outcome: Permanent lessening of bodily functioning (sensory, motor, physiologic, or intellectual), disfigurement,
surgical intervention required, increased length of stay for 3 or more patients, increase level of care for 3 or more patients
 4 Catastrophic patient outcome: death or major permanent loss of function (sensory, motor, physiologic, intellectual), suicide, rape,
hemolytic transfusion reaction, surgery/procedure on the wrong patient or wrong part of body, infant abduction or discharge to wrong
family

Key for Probability Rating:

Probability Score Description
1 Remote: Unlikely to occur (may happen sometime in 5 to 30 years)
2 Uncommon: Possible to occur (may happen sometime in 2 to 5 years)
3 Occasional: Probably will occur (may happen several times in 1 to 2 years)
4 Frequent: Likely to occur immediately or within a short period (may happen several times in one year)

Key for Hazard Score:

Hazard score = Severity Score x Probability Score

Hazard Scoring Matrix:

Failure modes with scores that fall in the gray area (8 and greater) should be given highest priority

Probability Severity of Effect

Catastrophic Major Moderate Minor
Frequent 16 12 8 4
Occasional 12 9 6 3
Uncommon 8 6 4 2
Remote 4 3 2 1