Professional Documents
Culture Documents
Introduction: Emergency procedures are the foundation of any crisis management plan.
The objective of the emergency procedures is to be able to protect lives and minimize
damage to assets and to try to ‘nip the incident in the bud’ before it escalates into a
disaster. The authors developed the following emergency procedures flowchart during
the implementation of a business continuity management system. The process flows
depicted by the flowcharts enable easy understanding and also provide a quick
reference guide for all concerned.
Emergency
Response
Procedures
Need: The need is to create flowcharts that convey the first actions to be carried out and
the escalations and process flows based on the emerging scenario.
Before the construction of the flow charts the following need to be defined:
• Primary contacts
• Emergency response team members
• Crisis management team members
• Floor Marshals
• Roll call / head count lists
• First aid trained personnel
• Emergency service providers contact numbers
• Emergency contact numbers for all employees
• Vendor contact numbers
• Call trees for employees, contractors and vendors
• Floor plans with detailed information
• Building evacuation drills
Fire
Fire
Incident
Employees
Activate Auto Alarm Activate
manually No
evacuation activated evacuation
activates alarm
Yes
Evacuees report
Employee Alarm to Gathering
informs monitoring Point / Safe Area
primary service provider No
contact contacts
organization
Primary contact
Service informs
Provider Emergency
contacts Fire Response Team
Department
Emergency
Response
Fire Engines Team informs
arrives Crisis
Management
Team
Fire Department
becomes Incident
Commander
Fire Department
gives All-Clear
signal
Crisis
Management
Team directs
future actions
Em ployee
receives a
threat
Type of
Verbal W ritten
Threat
Collect additional
Inform
inform ation and
Prim ary
inform Prim ary
Contact
Contact
Contact 911
Inform Inform
Inform Crisis
Em ergency Em ergency
Managem ent
Response Response
Team
Team Team
Activate Alarm
Activate
Evacuation
Bom b squad
arrives
Evacuees report
to Gathering
Point / Safe
Area
Crisis
Managem ent
Team briefs
Bom b Squad Roll Call taken
Representative by Team
Leads
Bom b Squad
Leader becom es Crisis
Incident Managem ent
Com m ander Team is
briefed
Bom b Squad
gives All-Clear
signal
Crisis
Managem ent
Team directs
future actions
Civil
Disturbance
Observed
Location of
Internal External
Unrest
Inform Inform
Primary Primary
Contact Contact
Contact 911
Inform Inform
Inform Crisis
Emergency Emergency
Management
Response Response
Team
Team Team
Crisis Shelter-in-
Management Place
Team briefs
Police Team
Leader
Police Team
Leader Crisis
becomes Management
Incident Team is
Commander briefed
Police gives
All-Clear
signal
Crisis
Management
Team directs
future actions
Water
Related
Incident
Location of
Data Center affected Office Area
area
Employee contacts
Primary the Primary
Contact Contact
informs
Emergency
Response
Team
Emergency
Response
Team informs
Crisis
Management
Team
Emergency
Response
Team contacts
Vendors
Crisis
Management
Team directs
JIS actions
Power
Outage
Incident
Data Center
runs on UPS
Crisis Management
Team authorize Soft-
Emergency Response
Shutdown
Team checks with
service provider for
status report
Crisis Response
Primary Contact informs Team contacts
Fuel Service Company to Backup Generator
refill after every X hours Vendor
of continuous operations
Emergency Response
Team informs Crisis
Management Team
Crisis
Management
Team directs
JIS actions
Medical
Incident
Employee
notices the
injured
Injured is
No
alive
Yes
Emergency Response
Team contacts First-Aid
EMT and trained personnel
Police
verifies
cause of
First-Aid trained
death
personnel provide
EMT arrives medical services
Emergency
Suspicious Response Team
informs Crisis
Management Team
Police seals Natural First -Aid trained
area for people transfer
investigation the patient to
EMT
First-Aid
trained people
update Crisis
EMT assumes Management
control and Team
takes actions
Crisis
Management
Team directs JIS
actions
Severe windstorm / hurricane
Severe
Wind
Incident
Emergency
Response
Team is on
alert
Emergency
Response
Team verifies
Emergency alert
Response
Team verifies
alert
Emergency
Response
informs Crisis
Emergency
Management
Response
Team
Team
prepares for
any
mobilization
Crisis
Management
Team directs
future actions
Snow
Storm
Incident
Snow Storm
Impending
occurrence
Crisis
Management
People onsite
Team verifies
alert
Emergency
Emergency
Response Team
Response Team
prepares for
informs Crisis
mobilization
Management Team
Snow Storm
occurrence
Crisis
Lights Out Management Skeleton Crew
Team declares
Crisis
Management
Team directs
future actions