TLEd 202 – INTRODUCTION TO ICT 2

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 TLEd 202 – INTRODUCTION TO ICT 2

DISCLAIMER
The content of this learning module is meant for supplement and not to replace books.
Further, information found here are compiled by the author and the original author and
websites are being recognized.

COURSE OVERVIEW
Course No. TLEd 204
Course Code TLE-2-A-4; TLE-2-B-4; TLE-2-C-4
Descriptive Title Introduction to ICT II
Credit Units 3 units
School Year/Term 2nd Semester, S.Y. 2020-2021
Mode of Delivery Modular
Name of Instructor Bethany I. Muñez, LPT
This course deals with the discussion and application of
the basic concepts, theories, and principles on Computer
Systems Servicing, Telecom (OSP) and Subscriber Line
Course Description
Installation (Copper Cable/POTS & DSL), Telecom OSP
Installation (Fiber Optic Cable), Broadband Installation
(Fixed Wireless Systems) and Contact Center Services.
At the end of the course, the learners should have:
1. Demonstrate understanding of the significant
contribution of ICT in the society.
Course Outcomes 2. Demonstrate knowledge on the safety practices
based on the job requirement in the field of ICT.
3. Explained the significance of telecommunication in
the modern education.
A high quality corporate university of Science,
SLSU Vision Technology and Innovation.
SLSU will:
a. Develop Science, Technology and Innovation
leaders and professional;
b. Produce high-impact technologies from research
SLSU Mission and innovations;
c. Contribute to sustainable development through
responsive community engagement programs;
d. Generate revenues to be self-sufficient and
financially viable.

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 TLEd 202 – INTRODUCTION TO ICT 2

TABLE OF CONTENTS
I. Preliminaries
Cover Page
Disclaimer
Course Overview
Table of Contents
Module Guide
Introduction
II. MODULE 4 (BROADBAND INSTALLATION – FIXED WIRELESS SYSTEMS)
Lesson 1 –
Intended Learning Outcomes
Discussion
Assessment
Lesson 2 – Wireless Broadband Technologies
Intended Learning Outcomes
Discussion
Assessment
Reference
MODULE 5 (CONTACT CENTER SERVICES)
Lesson 1 – Introduction to Contact Center Services
Intended Learning Outcomes
Discussion
Assessment
Lesson 2 – The Internet
Intended Learning Outcomes
Discussion
Assessment
Reference

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 TLEd 202 – INTRODUCTION TO ICT 2

SOUTHERN LEYTE STATE UNIVERSITY

Main Campus, Sogod, Southern Leyte

Department of Teacher Education

MODULE 4 – BROADBAND INSTALLATION (Fixed Wireless
Connection)
Lesson 1 – Materials, Tools, and Equipment needed in the
Installation and Configuration of Customer Premise
Equipment (CPE)
Lesson 2 – Wireless Broadband Technologies

MODULE 5 – CONTACT CENTER SERVICES

Lesson 1 – Introduction to Contact Center Services
Lesson 2 – The Internet

MODULE GUIDE
Welcome students to the subject Introduction to ICT II for this 2nd semester, academic
year 2020-2021.
This module is design for 2nd year students as worksheets as required in this subject.
Through this, you will be equipped with the knowledge, skills and attitudes and learn more
about the nature of ICT. Before going through with the activities, you are advised to answer
the pre-test to measure your prior knowledge. After answering the series of activities in the
module you are going to answer the post-test to measure how much you learn from the topics
covered in the whole module found on the last part. Please answer heartily all the learning
tasks/activities stipulated in every part of the module. Enjoy answering while learning at the
same time.

REMEMBER TO
1. Encode your answers in an A4 size bond paper.
On the upper left of the bond paper, put your full name and under it is your course,
year and section.
2.
Ex. BETHANY I. MUÑEZ
BTLEd – 2A
On the center, put the subject, module number, lesson number and title.
3. Ex. TLEd 204 (Introduction to ICT II) - Module 4 - Lesson 1 (TITLE)
4. On the upper right, put the date you have started answering the module.
5. Bottom right, insert the page number.
6. Compile all your outputs accordingly. If possible, save your document as PDF.
Send your answered module in the Moodle and submit it on or before the
7.
deadline.

DEADLINES OF OUTPUTS
MODULE 4 Lesson 1 June 25, 2021
MODULE 4 Lesson 2 July 2, 2021
MODULE 5 Lesson 1 July 9, 2021
MODULE 5 Lesson 2 July 16, 2021

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 TLEd 202 – INTRODUCTION TO ICT 2

SAMPLE FORMAT & COVER

BETHANY I. MUÑEZ Date Started:

BTLEd - 2A April 15, 2021

TLEd 204 (Introduction to ICT II)

Module 4
Lesson 1 (Materials, Tools, and Equipment
needed in the Installation and
Configuration of Customer Premise
Equipment (CPE))

Steps in converting word document to PDF:

 Go to File then click Save as
 Find save as type: word document then click it.
 Click pdf then save. Follow the format of the file name.

File Name Format Sample: ICT 2 Muñez, Bethany I. 2-A

Note:
Font style: Cambria / Arial
Font size: 11
Justified

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 TLEd 202 – INTRODUCTION TO ICT 2

INTRODUCTION
This subject covers two modules for final term. The modules and lessons for final term are the
following:
Module 4 – BROADBAND INSTALLATION (FIXED WIRELESS CONNECTION)
Lesson 1 – Materials, Tools, and Equipment needed in the Installation and
Configuration of Customer Premise Equipment (CPE)
Lesson 2 – Wireless Broadband Technologies
Module 5 – CONTACT CENTER SERVICES
Lesson 1 – Introduction to Contact Center Services
Lesson 2 – The Internet

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 TLEd 202 – INTRODUCTION TO ICT 2

MODULE 4
BROADBAND
INSTALLATION (FIXED
WIRELESS SYSTEMS)

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 TLEd 202 – INTRODUCTION TO ICT 2

LESSON 1 – MATERIALS, TOOLS, AND EQUIPMENT NEEDED IN THE INSTALLATION

AND CONFIGURATION OF CUSTOMER PREMISE EQUIPMENT (CPE)

INTENDED LEARNING OUTCOMES

At the end of the lesson, the learners should have:

1. Defined customer premise equipment;
2. Identified the different materials, tools and equipment needed in customer premise
equipment; and
3. Discussed the importance of each materials, tools, and equipment needed in customer
premise equipment.

DISCUSSION

CUSTOMER PREMISE EQUIPMENT

- CPE (Customer Premise Equipment) is defined as any telephone terminal equipment
which resides at the customer’s site (physical location) and is connected to the Public
Switched Telephone Network (PSTN).

MATERIALS, TOOLS, AND EQUIPMENT NEEDED IN THE INSTALLATION AND

CONFIGURATION OF CUSTOMER PREMISE EQUIPMENT (CPE)

TOOLS
1. RJ45 Crimper/Crimping tool
– A device used to conjoin two pieces of metal by deforming one of both of them in a
way that causes them to hold each other.
- To use this crimping tool, each wire is first placed into the connector. Once all
the wires are in the jack, the connector with wires is placed into the crimping
tool, and the handles are squeezed together. Crimping punctures the plastic
connector and holds each of the wires, allowing for data to be transmitted
through the connector.
2. Blade Cutter
- The portion of tool, weapon or machine with an edge that is designed to cut
and/or puncture, stab, or slash, chop, slice, thrust, or scrape surfaces or
materials.
3. Staple Gun
- A handheld machine used to drive heavy metal staples into wood, plastic or
masonry.
- It is used for many different applications and to affix a variety of materials,
including insulation, house warp, roofing, wring, carpeting, upholstery and
hobby and craft materials.
4. Set of Pliers
- A hand tool used to hold objects firmly, possibly developed from tongs used to
handle hot metal. They are also useful for bending and compressing a wide
range of materials.
5. Set of Screwdrivers
- A tool, manual or powered for turning (driving or removing) screws.
6. Hand drill with bits
- These are used for drilling a range of sizes of hole and they are very useful
especially if machine drills are not available. The hand drill generally holds drill

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 TLEd 202 – INTRODUCTION TO ICT 2

sizes from 1 mm to 9 mm while the brace will hold larger drill bits called
‘forstner bits’ and ‘auger bits’.
7. Hammer
- A handheld tool with a heavy head used for striking (often made of steel) and
a handle typically made of shock-absorbent material such as wood or
fiberglass.

8. Mallet
- It is used for driving any tool with a wooden handle, as a chisel, or for striking
a surface.
9. Extension Ladders
- A fixed ladder divided into two or more lengths for more convenient storage;
the lengths can be slid together for storage or slid apart to expand the length of
the ladder.

MATERIALS
1. Cable Tie
- Also known as hose, zap-strap, or zip tie.
- A type of fastener for holding items together, primarily electric cables or wires.
2. Sealant
- A substance used to block the passage of fluids through the surface or joints or
openings in materials. It serves the purposes of blocking dust, sound and heat
transmission.
3. Cable Tag
- It provides you with the ability to create clear, unambiguous cable
identification tags for both indoor and outdoor applications.
4. Grounding Wire
- A wire that’s’ attached to outlets and other electrical devices and then also
securely connected to the ground at the breaker box. This direct physical
connection to the earth is critical, as the earth acts as a reservoir of charge and
can neutralize an electric current.
5. Grounding Rod
- A rod that is driven into the ground to provide electrical connection to the
ground to carry current safely away from a circuit in the event of an electrical
surge.

EQUIPMENT
1. Computer with NIC
- A computer hardware that connects a computer to a computer network.
2. Surge Suppressor
- A device inserted in the alternating current (AC) utility line and/or telephone
line to prevent damage to electronic equipment from voltage “spikes” called
transients.
3. Service Vehicle
- Any licensed vehicle, typically a truck or van, whose primary purpose supports
maintenance and repair work for buildings and grounds or for delivery of
commodities, materials, equipment and tools.
4. Radio Antenna
- An electrical device which converts electric power into radio waves, and vice
versa.

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 TLEd 202 – INTRODUCTION TO ICT 2

ASSESSMENT

Learning Task

1. Define customer premise equipment (CPE). (5 pts)

2. Identify at least 3 materials, 3 tools and 3 equipment needed in the installation and
configuration of Customer Premise Equipment. Discuss its importance in the process of
installation and configuration of CPE. (25 pts)

Performance Task

1. Search on the internet additional materials, tools and equipment used in the installation
and configuration of Customer Premise Equipment. Cite the source. (20 pts)

2. Complete the table below. (50 points)

CLASSIFICATION
NAME USES IMAGE
(Tool/Material/Equipment)
1. Radio Antenna
2. Cable Tie
3. Grounding Rod
4. Crimping Tool
5. Surge Suppressor
6. Hand drill with bits
7. Computer with NIC
8. Extension Ladders
9. Grounding Wire
10. Set of screwdrivers

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 TLEd 202 – INTRODUCTION TO ICT 2

LESSON 2 – WIRELESS BROADBAND TECHNOLOGIES

INTENDED LEARNING OUTCOMES

At the end of the lesson, the learners should have:

1. Defined broadband wireless technology;
2. Differentiated the generations of broadband mobile wireless networks; and
3. Search the fifth generation networks.

DISCUSSION

In this new era of technology, lots of high-end communication devices with higher
specifications have extremely exposed to the market. These technologies provide everyone to
have an easy access to anywhere in the world most especially in the Business World. All
employees in a certain company are allowed to access brought by these advanced technologies,
the need to increase the data speed is expected. The expansion of broadband for wireless
networks can be qualified to an increasing demand for wireless multimedia services such as voice,
data, video and the development of new wireless standards. There are so many factors that
contribute to the fast developing and unending change of the wireless networks worldwide.

Broadband wireless networks can be categorized into two types:

1. Fixed Wireless Technologies

b. Wireless Fidelity (WiFi)
c. Worldwide Interoperability for Microwave Access (WiMax)

Fixed Broadband Wireless Networks

- Fixed broadband wireless technologies can be defined as high-speed wireless
networks that connect to stationary locations and are intended to serve
nomadic users.

a. Mobile Wireless
a) Third Generation (3G)
b) Fourth Generation (4G)

- Wi-Fi is the first high-speed fixed wireless technology to penetrate the fixed
wireless broadband network.
- The first WLAN (802.11) which was introduced in 1997 was capable of
supporting 2 Mbps and 802.11b was approved by IEEE in 1999. There are
currently many wireless products based on WiFi technologies which include
the approved IEEE 802.11a, b and g specifications, and a yet to be defined
802.11n specification. The impact 802.11n might have when it finally goes to
the market may difficult to quantify at this time, but it is expected to deliver up
to 600 Mbps.
- WiFi as a high-speed wireless technology has enjoyed broad deployment, most
notably in hotspots around the world including homes and offices, and
increasingly in cafes, hotels and airports.
- WiFi coverage area is limited to a maximum of 300 feet radius and high-speed
connectivity is only possible as long as a user remains within the coverage
range of the wireless access point.

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 TLEd 202 – INTRODUCTION TO ICT 2

- The WiFi architecture on the given

example consists of a base station to which
wireless hosts are connected in order to
access network resources.
- The base station is responsible for sending
and receiving data to and from the wireless
host that is associated with the base station.
- The connection between the host and the
base station is the wireless communication
link. This communication link is responsible
for the data transport between the base
station and the hosts.

Strengths:

1. It is simple and easy to deploy

2. Because it uses unlicensed radio spectrum, WiFi allows users to be mobile for up to 300
feet from the base station and still have access to the network.
3. The cost for rolling out this wireless solution is low because no expensive wiring is
required.
4. There is also availability of many WiFi compatible products, which can interoperate with
other network technologies.

Weaknesses:
1. The user can only use the technology within the confines of a 300 feet radius thus limiting
the level of mobility.
2. The fact that the technology operates in the 2.4GHz band which does not require any
licensing, renders it susceptible to interference from other devices such as Bluetooth,
cordless phones, etc.
3. In terms of security, the encryption standard used such as Wired Equivalent Privacy
(WEP) has been shown to be easily breakable.

b. Worldwide Interoperability for Microwave Access (WiMax)

- Is an emerging fixed broadband wireless technology that will deliver last mile
broadband connectivity in a larger geographic area than WiFi. It is expected to
provide coverage anywhere from one to six miles wide.
- Such WiMax coverage range is expected to provide fixed and nomadic wireless
broadband connectivity without necessarily having a Line-of-Site (LOS) with a

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base station. WiMax will also enable greater mobility, higher speed data
applications, range and throughout than its counterpart, WiFi.
- WiMax uses the IEEE 802.16 standard specifications (802.16d and g). The IEEE
802.16d specification is primarily tailored to wireless wide area networks
(WWANs).
- The recently approved IEEE 802.16e specification, the mobile version of
WiMax, on the other hand is primarily used for mobile wireless metropolitan
networks (WMANs). These two specifications render WiMax architecturally
ideal for the last mile, the backhaul, Internet Service Providers, cellular base
stations that bypass PSTN’s, hotspots, and enterprise networks.
- Abilities such as high bandwidth frequencies between 2 GHz and 11 GHz,
makes WiMax ideal for data transport. WiMax has a total range of up to 30
miles. This ability is enhance by WiMax’s cell radius of 4-6 miles.

Advantages
1. It supports higher throughput rates, higher data speed rates, and wider operating range.
These make the technology very useful for deployment in bad terrain areas or in
environments with limited infrastructure.
2. WiMax supports and interfaces easily to other wired and wireless technologies such as
Ethernet, ATM, VLANs and WiFi.
3. WiMax provides network connectivity that explores multipath signals without the
stringent requirement of a direct line of sight.
4. WiMax provides a better Quality of Service (QoS) by taking advantage of smart antenna
technology that utilizes the spectrum more efficiently.

Disadvantages
1. It is propriety equipment. WiMax equipment must be able to utilize power efficiently in
order to deliver optimum functionality.
2. For WiMax, the output power usage is based on a ranging process that determines the
correct timing offset and power settings. Therefore, the transmissions for each subscriber
station are supposed to be such that they arrive at the base station at the proper time and
at the same time.
3. When WiMax is deployed outdoors, in non-line-of-sight environments, it may encounter
delay, which can cause potential intersymbol interference.
4. Though the use of scalable orthogonal frequency division multiplexing (SOFDM) is meant
to try and alleviate this problem of generation phase noise, which increases the RF
subsystem cost and complexity.

The Broadband Mobile Wireless Networks

- The evolution of mobile service started with the first generation (1G)
networks, which was implemented based on Frequency Division Multiple
Access (FDMA) and these networks were basically for voice communication.
- The 1G network was replaced by second-generation (2G) networks, which
are mainly used for voice applications. These 2G systems provided circuit-
switched data communication services at a low speed. The competitive rush to
design and implement digital systems led to a variety of different and
incompatible standards.
- The 2.5G is an enhancement of 2G technologies to provide increase data
capacity on the 2G networks. This led to the introduction of technologies such
as General Packet Radio Service (GPRS) and Enhanced Data Rates for Global
Evolution (EDGE).
- While some 2G and 2.5G systems are still available, third generation (3G)
mobile networking systems are replacing them gradually. The 3G systems have

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higher quality voice channels, as well as broadband data capabilities, up to 2

Mbps. Unfortunately, the 3G has no single standard. The 4G is expected to
replace the 3G.
- Third-generation (3G) networks started with the vision to develop a single
global standard for high-speed and high-quality voice services. The goal was to
have all users worldwide to use a single standard that would allow for true
global roaming. It was not possible because it was realized that backward
compatibility with 2G networks and frequency differences among countries
were too much of a barrier to overcome, so agreement on a single 3G
implementation could not be reached.
- The 4G is a new generation of wireless intended to complement and replace
the 3G systems, in the near future. Accessing information anywhere, anytime,
with a seamless connection to a wide range of information and services, and
receiving a large volume of information, data, pictures, video, and so on, are the
key features of the 4G infrastructures.
- The 4G will have broader bandwidth, higher data rate, and smoother and
quicker handoff and will focus on ensuring seamless service across a multitude
of wireless systems and networks. The key concept is integrating the 4G
capabilities with all of the existing mobile technologies through advanced
technologies.

ASSESSMENT

Learning Task

1. What is broadband wireless technology? (5 pts)

2. Differentiate fixed from mobile wireless. (5 pts)
3. How can you compare the said technologies based on its coverage? (5 pts)
4. If you are to choose, which technologies will you used and why? (5 pts)
5. How do these technologies help us in our daily task? (5 pts)

Performance Task

Search on the internet the 5th Generation Networks. Read the entire article and get the
gist out of it. Compare the 5th Generation Networks to 4G, 3G, 2.5G, 2G and 1G. Cite the
source. (40 pts)

REFERENCE

 https://sprcnhsictshs.wordpress.com/broadband-installation-2/

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MODULE 5
CONTACT CENTER
SERVICES

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 TLEd 202 – INTRODUCTION TO ICT 2

LESSON 1 – INTRODUCTION TO CONTACT CENTER SERVICES

INTENDED LEARNING OUTCOMES

At the end of the lesson, the learners should have:
1. Manifested understanding on Contact Center Services;
2. Identified the different equipment used in contact center services; and
3. Explained the importance of contact center services in telecommunication.

DISCUSSION

BPO (Business Process Outsourcing)

- Is the contracting of a specific business process/task, such as customer service, to a third-party
service provider (a Contact Center Company or a BPO Company).
- It is implemented as a cost-saving measure for tasks that a company requires does not depend
upon to maintain their position in the market place.

Contact Center (Call Center)

- Is the service provider of an outsourced business task/process.

Contact Center Representative (Call Center Agent)

- Is the person who handles incoming and outgoing customer calls for an outsourced business
task/process.

Business Process Outsourcing Diagram

- First Party Company (e.g., Samsung), has four major business process to attend to. Since
“Customer Service” is not a core business, such business process was delegated to a third-party
company known as the BPO Company or a Contact Center (e.g., Aegis). The Contact Center will
then be the one to perform Customer Service business process on behalf of the First Party
Company.
- Without the business outsourcing process, if a customer calls Samsung to complain, Samsung
will answer and handle the call. With the business outsourcing process, the call will be received
and handled by Aegis instead.

CALL CENTER AGENTS

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EQUIPMENT IN CONTACT CENTER SERVICES

Contact Center Equipments

- Call centers are the main way some businesses communicate with their customers. The function
of a call center can vary. Some are used for telemarketing to find new customers. Other call
centers provide tech support or handle customer complaints. But no matter what a call center's
purpose is, all call centers need to be fitted with some basic equipment.

Equipment Function

Personal Computer with Internet Connection. This is your main tool in assisting your
customers. It should be connected to the Internet so that no confidential data or information of
the “first-party” company is saved in the local drive.
IP Phone with Headset. This is where the call comes in. It uses VOIP (Voice Over Internet
Protocol) technology instead of the traditional telephone lines. It makes use of a headset to
provide comfort to the agent while assisting the customer.
Personal Cubicle. This is your personal space. Conversation with a customer is given much
importance and is treated with strict confidentiality. With the use of the personal cubicle, the
customer on the other line will not be able to hear the conversational noise of your colleague.

ASSESSMENT
Learning Task
1. What is the role of the BPO Company or the Contact Center Services in the whole Business
Process Outsourcing procedure? Explain further. (10 pts)
2. Identify the equipment used by the call center agents in a Contact Center Services and give its
importance in doing the job successfully. (15 pts)

Performance Task
1. Search on the internet the different jobs and responsibilities of call center agents. Cite the
source. (20 pts)
2. After knowing the different jobs and responsibilities of call center agents, would you consider
yourself being one of them in the future? Why or why not? (10 pts)

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LESSON 2 – THE INTERNET

INTENDED LEARNING OUTCOMES

At the end of the lesson, the learners should have:
1. Defined internet and explained its importance.
2. Differentiated local area network and wide area network.
3. Determined the different web browsers available.

DISCUSSION

Internet
The Internet is the largest computer network in the world, connecting millions of
computers. A network is a group of two or more computer systems linked together.

Two Main Types of Computer Networks

1. LAN (Local Area Network)

A LAN is two or more connected computers sharing
certain resources in a relatively small geographic location, often
in the same building. Examples include home networks and office
networks.

2. WAN (Wide Area Network)

A WAN typically consists of two or more LANs. The computers are
farther apart and are linked by telephone lines, dedicated
telephone lines, or radio waves. The Internet is the largest Wide
Area Network (WAN) in existence.

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Servers versus Clients

1. Server
A server is a computer that "serves" many different computers in a network by running
specialized software and storing information. For example, webpages are stored on servers.

2. Client
When you access a webpage, your computer is acting as a client. A client runs familiar
software such as web browsers or email software, and it communicates with the server to get the
information it requires.
In order for your browser to display a webpage, it requests data from the server where
the page is stored. The server processes the request, then sends the data to your browser, where
it is displayed.

The World Wide Web

When most people think of the Internet, the first thing they think about is
the World Wide Web. Nowadays, the terms "Internet" and "World Wide
Web" are often used interchangeably but they're actually not the same
thing. The Internet is the physical network of computers all over the world.
The World Wide Web is a virtual network of websites connected by
hyperlinks (or "links"). Websites are stored on servers on the Internet, so
the World Wide Web is a part of the Internet.

URL
To get to a webpage, you can type the URL (Uniform Resource Locator) into a browser.
The URL, also known as the web address, tells the browser exactly where to find the page. The
World Wide Web was created in 1989 by Tim Berners-Lee, a software engineer. Before then,
computers could communicate over the Internet, but there were no webpages.

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BROWSERS, SEARCH ENGINES AND STRATEGIES

Browsers
A web browser is the tool you use to access the World Wide Web. Search Engines Search engines
are specialized websites that help you find what you're looking for on the Web. All you have to do
is type in one or more keywords, and the search engine will look for matching websites from all
over the Web.

Strategies in Searching Over Search Engines

1. Take suggestions. As you're typing your search terms, the search engine will try to guess what
you're searching for, and it will show a list of search suggestions (which are similar to related
searches, except they happen while you're typing). These can give you ideas for search terms that
you may not have thought of.
2. Search phrases. Put quotes around a phrase so each word in the phrase isn't searched for
separately. For example, if you put quotes around "sugar cookies", the search engine searches for
that entire phrase in a webpage. However, if you simply type sugar cookies, the search engine
searches for each of the words individually, and it will find recipes for other types of cookies that
have sugar in the ingredients.
3. Exclude words. Use a hyphen (-) at the beginning of a word to exclude search results
containing it. For example, macaroni -cheese. Note that there is a space before the hyphen, but
not after it. In many search engines the word NOT (in all caps) is used, as in macaroni NOT cheese.
4. Use OR. You can use OR (all caps) to include either of two search words. For example, soup
recipe tofu OR fish should return recipes for soup that contain tofu or fish (or both). You could
also search for soup recipe tofu OR fish OR chicken OR beef.
5. Get help. Go to your search engine's Help page for more tips.

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 TLEd 202 – INTRODUCTION TO ICT 2

ASSESSMENT

Learning Task
1. What is internet? What are the services it offer? (10 pts)
2. What is the importance of internet in the system of education that you are in now? (5 pts)
3. What are the positive and negative effects of internet in terms of communication? Give
your own thoughts. (10 pts)
4. Differentiate Local Area Network and Wide Area Network in your own understanding. (5
pts)
5. What are the differences between the internet and World Wide Web? (5 pts)

Performance Tasks
I. Direction. Perform search techniques to the following topics. Show screenshots. (40 pts)
1. What are the different parts of a computer?
2. How does internet works?

II. Direction. Search on the internet the following. Cite the source.
1. Top 10 Web Browsers used in all countries of the world (20 pts)
2. Useful search engines for students (20 pts)

REFERENCE
 documents.pub/document/dlp-activity-sheets-in-tle-78-ict-contact-center-services-
exploratory

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 TLEd 202 – INTRODUCTION TO ICT 2

VISION
A high quality corporate university of Science, Technology and Innovation.

MISSION
SLSU will:
a. Develop Science, Technology and Innovation leaders and professional;
b. Produce high-impact technologies from research and innovations;
c. Contribute to sustainable development through responsive community
engagement programs;
d. Generate revenues to be self-sufficient and financially viable.

CORE VALUES
S - service excellence
L - leadership competence
S - stewardship and accountability
U - unity in diversity

QUALITY POLICY
We, at Southern Leyte State University, commit enthusiastically to satisfy
our stakeholders’ needs and expectations by adhering to good governance,
relevance, and innovations of our instruction, research, extension and other
support services and to continually improve the effectiveness of our quality
management system in compliance to ethical standards and applicable
statutory, regulatory, industry and stakeholders’ requirements.
The management commits to maintain, monitor and continually improve
our Quality Management System and ensure that adequate resources are
available.
Prepared by:
College of Teacher Education-Sogod Campus
SOUTHERN LEYTE STATE UNIVERSITY
Sogod, Southern Leyte, Philippines

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