Mira: BALLYCLARE Company, Mira speaking

Elena: Hello Mira, this is Elena Moretti from Stem Hydraulics. Could I speak to John
please?
Mira: I’m afraid Mr John isn’t available at the moment. Can I take a message?
Elena: Yes, please. Could you ask him to call me back?
Mira: Certainly. Could you tell me your name again, please?
Elena: My name is Elena Moretti and I’m calling from Stem Hydraulics.
Mira: I’ll make sure he gets your message. Can I just ask what it’s about?
Elena: I’m calling about the order of hydraulic pumps
Mira: Ok, I’ll talk to Mr John and call you soon.
Elena: Wonderful, thanks for your help
Mira: You are welcome, bye now
Elena: Bye

Elena: Stem Hydraulics, Elena speaking

John: Hello Elena, this is John Bird calling from BALLYCLARE Company.
Elena: Oh Mr John, nice to hear from you.
John: Really, I’m pleased to hear that. I’m calling about the order of hydraulic pumps.
So what can I do for you, Elena?
Elena: There’s actually one small problem. The price you offer us roughly ten per cent
higher than the competition, and I…
John: Well yes, that may be true. But I think you will find our quality is higher and …
Elena: Yes, yes, but can I just say something? I wanted to ask if there was any
possibility of a discount, say if we ordered a certain quantity. What do you think?
John: Right, I can offer you a 5% discount on order over 15 products. How does that
sound?
Elena: That sounds really reasonable, of course. I discussed with my boss and she
accepted the quantity is 20 products. This is our first order. so could you give us the
best price?
John: 20 products, umm…It’s ok, no problem. We offer you 7%. I think it’s high and
best proposal for you.
Elena: Great, I’m glad to hear that.
John: Anyway, Elena. I wanted to check the time to delivery
Elena: Yes, sure. The delivery date on June 17. Is that ok?
John: Yes, that would be good for us. Listen, Elena. I will send you the confirmation
by email.
Elena: Yes, Thanks very much, I’ll check it later.
John: You are welcome. Just let me know if there is anything else I can do for you.
Elena: I’ll do that. Good bye
John: Bye