Objections and rebuttals

We're already working with XX Insurance’’

 I understand where you're coming from. I’m confident I can beat the
price of what you have right now. “
 That's okay. We're not here to ask you to change what you got. We just want to show you
what Allstate can offer. “

“I've heard complaints about you from

[company].”
 It happens. All businesses get complaints. But come to
think of it, Allstate is still one of the largest insurance
company in the country and we want you to take advantage of our cheap rates and discounts exclusively
for you.”

>"We take complaints seriously, we always make sure that in our office we stay on top of it. We want all
our customers valued, respected and being well taken cared off. Sorry if you/ your friend had a bad
experience with Allstate before, but I assure you we are different from them.. (continue with gathering
details).

We’re happy the way things are.”

 “I’m glad that you are happy but hear me out . Based on my records here you do have a good
insurance score with no lapses / no claims so I could help you save
more money. Afterall, it’s just a free quote for future reference.”
 “I understand. Have you checked on other insurance company other
than yours?
If answer is NO: We'll even more that you need to check on other’s rates because
you wouldn't know how good your insurance is until you check on what Allstate can offer.
If YES: Well that's the reason why we're calling you in the first place.
Our rate was higher before and so we want to make sure that we are now giving all
the discounts available only for you.”
“I'm busy right now.”
 “I understand - I was hoping we could run some numbers for you since I’m preparing good
discounts right now and I’m pretty sure I can save you some money”
 “I understand. Everyone’s busy. But you know
what, this will just take at least 10 minutes of
your time. We’ll just gather some
details about your home and your car and that’s it.”
I’m not interested.”
“Just send me some information
I can do that. I just need some basic information for us to give you an accurate quote/discounts.”

“YES. We can do that. That's the reason we need to ask details from you so we can make an accurate
quote and so we can
send it to you upon request.”

Wrong phone number”

Sorry about, I have too many names on my system here. I’m dialing the last four digits XXXX right?”
(while searching truepeople)

Where did you get my number/information

We’ve partnered with a third party marketing team that randomly calls residents of Chicago to share
this good news regarding Allstate is endorsing new rates with higher discounts . I assure you that we
have very competitive rates and better coverage.