CITY ENVIRONMENT AND NATURAL RESOURCES OFFICE

The City Environment and Natural Resources Office (CENRO) is the primary department of the
city responsible in protecting the environment, strict enforcement of all existing laws pertaining to
the environment, and consistently embark on a platform of government that will conserve and
manage the natural resources and balancing the ecology for sustainable development.

Your Environment and friendly staff is ready to serve you 24/7

from Mondays to Sundays
with Contact details: 09288388085/ (046) 481-4128
facebook account : www.facebook.com/BacoorCityENRO
Email Address: cenrobacoorcity@gmail.com
2nd floor Bacoor Government Center, Bacoor Boulevard
Barangay Bayanan, City of Bacoor, Cavite Province

Citizen’s Charter for Year 2017 – City Environment and Natural Resources Office
Citizen’s Charter for Year 2017 – City Environment and Natural Resources Office
CITIZEN’S CHARTER SERVICES
City of Bacoor, Cavite Province

Responsible Department City Environment and Natural Resources Office

Service Name Environmental Management
Service Description The City Environment and Natural Resources Office is the driving force in the
pursuit of sustainable development, enabling stakeholders’ participation in the
protection, conservation, and management of the environment and natural
resources for the present and future generation.
Client All Stakeholders
Maximum Duration of Process Three (3) to Seven (7) days upon receipt of the requirements
Frontline Services Regular Collection of Garbage; Implementation of Environmental Laws and
Ordinance
Requirements Request Letter, duly filled-up application form

Citizen’s Charter for Year 2017 – City Environment and Natural Resources Office
 How to Avail Service
Location of Action
Procedure/Client Shop Office / Person Responsible Processing Time Fees Forms Use
the Office Taken
2/F Bacoor
Rolando R. Vocalan, CENR Officer
Government Complete
Cesar V. Arevalo, Garbage Truck Coordinator
Center 24 hours. 7 days Efficiency Log Books,
REGULAR COLLECTION OF GARBAGE Raymundo A. Boyles, Garbage Truck Coordinator N/A
Barangay a week of Trip Tickets
Apolonio S. Dancel, Garbage Truck Coordinator
Bayanan City Collection
Sammy B. Chua, Garbage Truck Coordinator
of Bacoor
CONDUCT OF ENVIRONMENTAL
MANAGEMENT SEMINAR Thelma O. Tumaliuan, Office Staff Nearest available
Step 1. Request letter from the applicant Love Emmery A. Nisperos, Office Staff 2/F Bacoor
date Releasing
Step 2. Undergo a brief interview Josephfe C. Robin, Office Staff Government
(Depends upon the
Step 3. Assign personnel sign the request Jennifer A. Butalid, Office Staff Center CENRO IEC
the date approved None
letter indication the date and time of seminar Rolando R. Vocalan, CENR Officer Barangay Schedule form
requested by the request for
Step 4. Issuance of Certificate of Attendance Theresa B. Calo, SWM - Consultant Bayanan City
Client) seminar
after Seminar of Bacoor
10 minutes
Step 5. Seminar is from 9-12nn or 1-4pm from
Weekdays and Week ends
Thelma O. Tumaliuan, Office Staff 2/F Bacoor
REQUEST FOR RESOURCE SPEAKER
Love Emmery A. Nisperos, Office Staff Government Releasing
Step 1. Formal Letter of Request addressed to
Josephfe C. Robin, Office Staff Center 45 mins the CENRO IEC
the CENRO Head, stating the purpose, date, None
Jennifer A. Butalid, Office Staff Barangay Processing approved Schedule form
venue, and target audience
Rolando R. Vocalan, CENR Officer Bayanan City request
Step 2. Approval/Confirmation of Request
Theresa B. Calo, SWM - Consultant of Bacoor
LAKBAY ARAL/RESEARCH
2/F Bacoor Releasing
Step 1. Request Letter thru Personal
Thelma O. Tumaliuan, Office Staff Government the
Submission, Email, and Mail.
Maria Rina B. Millosa, Office Staff Center 1 to 2 Days approved CENRO
Step 2. Approval Request None
Rolando R. Vocalan, CENR Officer Barangay Processing request for / Request form
Step 3. Confirmation of Request thru phone or
Theresa B. Calo, SWM - Consultant Bayanan City Lakbay aral
email
of Bacoor / Research
Step 4. On-site Visitation

Citizen’s Charter for Year 2017 – City Environment and Natural Resources Office
 Nearest available
CLEAN-UP DRIVE OPERATION / Maria Rina B. Millosa, Office Staff 2/F Bacoor date Depends
GREENING AND BEAUTIFICATION Deolito B. Alagos Jr., Technical Staff Government upon the request Releasing
Step 1. Request letter from the applicant Ronald P. Diño, Office Staff Center of the client the CENRO
None
Step 2. Assessment and verification Myleen B. Barron, D1 S.O. Coordinator Barangay 8:00 am – approved Request form
Step 3.Approval and Implementation Jane B. Aurellana D2 S.O. Coordinator Bayanan City 5:00pm request
Step 4.Follow up Rolando R. Vocalan, CENR Officer of Bacoor Mondays –
Fridays
ENFORCEMENT
Step 1. Issuance of Environmental Violation
receipt All Eco-Enforcers
3 Days after the
Step 2. Requirement Maria Rina B. Millosa, Office Staff Depends
Issuance of EVR Releasing of Environmental
Present the original copy of EVR to the Jeffrey S. Miranda, Technical Staff Bacoor City upon the
8:00 am – clearance Violation
Treasurer's office Brixton L. Paz, Technical Staff Government Violation
5:00pm and signed Receipt
Step 3. Pay fees at the cashier Grace F. Ganadores, Technical Staff Center committed
Mondays - commitment (EVR)
Step 4. Present Original Receipt and EVR to Deolito B. Alagos, Jr., Technical Staff by the
Fridays
CENRO for claiming the Identification Card Rolando R. Vocalan, CENR Officer violator
Step 5. Face to face interview with the client
regarding the violation committed
2/F Bacoor
PERMITTING (Clearance, Permit to Operate)
Government
Step 1. Fill up application form from CENRO Deolito B. Alagos Jr., Technical Staff
Center 5 working days Environmental
Step 2. Set up schedule for inspection Grace F. Ganadores, Technical Staff Releasing of
Barangay 8:00 am – 5:00 Form
Step 3. Actual Inspection Jeffrey S. Miranda, Technical Staff Permit to None
Bayanan City pm Mondays - application
Step 4. Issuance of Inspection Report Brixton L. Paz, Technical Staff operate
of Bacoor and Fridays from CENRO
Step 5. Recommending approval from CENRO Rolando R. Vocalan, CENR Officer
field
Step 6. Issuance of Permit to Operate
operation
PROCEDURE OF REQUEST IN ISSUANCE
OF CLEARANCE FOR TREE CUTTING Deolito B. Alagos Jr., Technical Staff
Bacoor City Releasing of Checklist
PERMITTING FROM PENRO Jeffrey S. Miranda, Technical Staff 3 working days
Government endorsement None Form from
Step 1. Checklist form provided by CENRO Brixton L. Paz, Technical Staff after checklist
Center letter CENRO
Bacoor / with corresponding documentary Rolando R. Vocalan, CENR Officer
requirement

Citizen’s Charter for Year 2017 – City Environment and Natural Resources Office
Step 2. Schedule of assessment and
verification by CENRO Bacoor
Step 3. Issuance of Assessment Report
Step 4. CENRO will provide endorsement
letter to the client to be forwarded to PENRO
Trece Martires for further inspection and
approval
PROCEDURE OF FILING
Thelma O. Tumaliuan, Office Staff
COMPLAINTS/CONCERNS
Maria Rina B. Millosa, Office Staff Complaint
Step 1. Submit complaint letter with attached Releasing of
Jeffrey S. Miranda, Technical Staff Bacoor City 3 working days None Form from
pictures (if any) report action
Brixton L. Paz, Technical Staff Government upon receipt of CENRO
Step 2. Evaluation of Complaint taken by
Grace F. Ganadores, Technical Staff Center Complaint Letter
Step 3. Assessment and Verification CENRO
Deolito B. Alagos Jr, Technical Staff
Step 4. Inspection (if necessary)
Rolando R. Vocalan, CENR Officer
Step 5. Recommendation/Appropriate Action

Submitted by:

ROLANDO R. VOCALAN
CENR Officer
City Government of Bacoor

Citizen’s Charter for Year 2017 – City Environment and Natural Resources Office