BSBMGT517

Manage operational plan

Assessment Booklet

STUDENT COPY

Student Name:

Student ID No:
 BSBMGT517 Manage operational plan

Table of Contents
How Do I Use This Booklet?.............................................................................................................................4
Section 1: Introduction to the Unit of Competency..........................................................................................5
Assessment Resource Summary........................................................................................................................5
Section 1: General Instructions to Student.........................................................................................................6
General information on Assessment Methods...................................................................................................9
Learner Declaration..........................................................................................................................................11
Assessment 1 – Case Study – Operational Plan.............................................................................................................. 13
Plan and Manage Resource Acquisition..........................................................................................................14
Service delivery Plan........................................................................................................................................16
Financial Plan...................................................................................................................................................16
Human Resources Plan....................................................................................................................................16
Physical Resources Plan...................................................................................................................................16
Information Technology Plan..........................................................................................................................16
Time Plan.........................................................................................................................................................16
Operational Plan Template..................................................................................................................................................... 17
1. Swot Analysis of Proposed Activity.............................................................................................................18
2. MANAGEMENT & ORGANISATION.......................................................................................................19
3. HUMAN RESOURCES................................................................................................................................19
4. EQUIPMENT/RESOURCES.......................................................................................................................20
5. Estimated Budget..........................................................................................................................................20
6. Intellectual Property Rights and Responsibilities........................................................................................21
7. Key performance Indicators..........................................................................................................................22
8. Action Plan....................................................................................................................................................23
9. Communication Plan.....................................................................................................................................23
10. Risk Management........................................................................................................................................24
11. RELEVANT LAWS, POLICY AND STANDARDS................................................................................29
12. CONTINGENCY PLAN............................................................................................................................30
Assessment 1 – Assessor Checklist...................................................................................................................................... 31
Assessor Use ONLY.................................................................................................................................................................... 31
Assessment 2 -Role Play.......................................................................................................................................................... 35
Assessment 2 – Observation Checklist............................................................................................................................... 36
Assessor Use ONLY.................................................................................................................................................................... 36
Assessment 3 -Role Play No 2............................................................................................................................................... 39

BSBMGT517– Assessment Booklet –Student copy

Version 4.20 Copyright Pax Institute
CRICOS No. 03152D RTO No. 22207 Page 2 of 45
 BSBMGT517 Manage operational plan
Monitor and review operational performance..................................................................................................39
Assessment 3 – Observation Checklist............................................................................................................................... 43
Assessor Use ONLY.................................................................................................................................................................... 43

BSBMGT517– Assessment Booklet –Student copy

Version 4.20 Copyright Pax Institute
CRICOS No. 03152D RTO No. 22207 Page 3 of 45
How Do I Use This Booklet?

This Assessment Booklet is

divided into two sections:

 Section 1 -The
introduction – which
provides general
information about the
unit(s) of competency you,
will be assessed in.

 The Section 2 contains

specific detailed
information of the
assessment component
activities. You will need to
complete each
assessment activity
completely and to the
required standard
Your assessor will go through this Assessment Booklet and explained to you by your
the trainer and in this
assessment activities with you in detail, before the Assessment Booklet to
assessment process begins. achieve competence in
this assessment process
Section 1: Introduction to the Unit of Competency

Assessment Resource
Summary
Unit Details BSBMGT517 Manage operational plan

Assessment Type
This is a summative assessment, which requires each student being able
to practice prior to undertaking this assessment

Assessment 1
Case Case study/research – create an
study/Research/Project operational plan
Assessment 2
Role Play
Role Play No 1
Assessment Methods Assessment 3
Role Play Role Play No2 Monitor and review
operational performance
Assessment 4
Written Assessment
(Please refer to separate
document)

Unit Summary
This unit describes the skills and knowledge required to develop and monitor implementation of
the operational plan to provide efficient and effective workplace practices within the
organization’s productivity and profitability plans.

Management at a strategic level requires systems and procedures to be developed and implemented
to facilitate the organization’s operational plan.

This unit applies to individuals who manage the work of others and operate within the parameters of a
broader strategic and/or business plan.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Code Title Unit Sector

BSBMGT517 Manage operational plan Management and Leadership –
Management

*Prerequisite Unit Nil

Section 1: General Instructions to Student
Please read all the information before you proceed to complete the assessment tasks. If you do not
understand any part of these instructions, please ask your trainer/assessor.

Objective of Assessment

The primary objective of assessment is to support and encourage your learning. Assessment results give
the assessor an indication of how well you have learnt in class and or areas you may need extra support
with. The assessments are intended to be equitable, fair and flexible. All the information, skills and
knowledge being assessed by the assessments have been based on theory, practical and skills delivered by
your trainer/assessor during classes, and or during self-directed study and meet the requirements of the
unit of competency.

Assessment Feedback and Support throughout the Assessment Process

Students are encouraged to reflect on key observations and issues encountered during their studies to
encourage learning. Knowing what you understand or have mastered and identifying where you need to
improve the critical skills for successful learning.

Your assessor will give you feedback throughout the duration of the unit you are studying and after
assessment results. The feedback given to you will always be to support your achievements and to monitor
your progress throughout your studies.

Reasonable Adjustment or Special Needs

In the situation where you or your trainer/assessor feel that extra support needs to be given, you should
organise a time to meet with your trainer/assessor and discuss the options PAX Institute of Education can
offer. Your trainer’s/assessor’s aim is to ensure the successful completion of your course with the least
amount of difficulty.

Reasonable adjustment will be provided for all students who need it, this includes, but not limited to
students with a disability or learning difficulty; according to the nature of the disability or difficulty,
reasonable adjustments are made to ensure that the student is not presented with artificial barriers to
demonstrating achievement in the program of study. Reasonable adjustments may include the use of
adaptive technology, educational support, and alternative methods of assessment such as oral assessment.
Students whose level of Language, Literacy and Numeracy is low will be provided support as per
reasonable adjustment and classes for improving their Language, Literacy and Numeracy levels.

In assessing the competence of individuals, assessors must provide reasonable adjustments to ensure the
assessment principles of fairness and flexibility are addressed.
 Achieving a Satisfactory Result and Reassessment

This qualification is based on Competency based training.

There are two outcomes for each assessment task level:

S (S) = Satisfactory

(NS) = Not Satisfactory (requires more training and experience or evidence to complete the assessment).
Students must achieve a Satisfactory result (S) for all components of the unit tasks to be deemed overall
Competent (C) in each unit.
 Should students not be successful in their attempt, the assessor will provide directive feedback to
guide to success in the second attempt – second submission. The two attempts are of no cost to the
students.
 If students still not achieve a Satisfactory result, they will be given one (1) re-assessment
opportunity which will incur a fee. Please refer to the fee schedule located on the
website.
 Should students not reach competency after the re-assessment attempt, they will be re-enrolled in
the Unit of Competency

Appeal an Academic Decision

Where a student does not agree with the Assessors decision they should first discuss the issue with the
assessor and try to reach an understanding of the decision and a way forward to get the issue resolved.

If the student still wishes to pursue the matter further - they may then lodge an appeal following the
College’s Complaints and Appeals process. Please refer to the PAX Institute of Education Complaints and
Appeals Policy for further details.

Cheating and Plagiarism

PAX Institute of Education will not tolerate cheating and plagiarism from any student. Evidence of
plagiarism and cheating is treated seriously. The Institute imposes severe penalties on students who
cheat and plagiarise. Consequences for students engaging in such practices may include but not limited
to: being deemed Not Yet Satisfactory in the assessment; or Not Yet Competent in the unit; or
exclusion from the course.
Your assessor will check your work through the antiplagiarism software Plagiarism Checker X.
 Submitting Assessment Tasks

Students must submit all assessment tasks together with the provided cover sheet. Work submitted
without a coversheet will not be accepted.

ALL tasks must be completed in Intelligible English. It is preferable that tasks are typed, where this is not
possible or where room is provided on a paper for short answers, students must write clearly.

Copy of students work

Students are required to hold a copy of their submitted assessment task prior to their submission to PAX
Institute of Education.

Cover sheets
Student must submit a completed coversheet with all assessment tasks, ensuring the student declaration
section is signed. Assessment cover sheets are available from the front office.

Due dates
Submissions must be made by the due date. Late submissions will be treated as reassessment unless the
student is granted pre-approval. For the procedure on how to obtain extensions, refer to the Due Date
Extensions section.

Referencing
All information taken from the internet or from another source must be properly cited using an in-text
citation or footnote citation and include the full source in the reference list.

Student Access to Records

Students have the right to access current and accurate records of their participation and results at any
time. Students can see their results by requesting the information from their trainer/assessor or can
request a copy of records by contacting student administration.

Due Date and Extensions

Students must submit all tasks on or before the due date set for each Unit of Competency. Should students
need extensions, they must consult the Academic Manager. Extension can only be obtained if the need is
genuine, or under compassionate circumstances.

Students are required to submit their request for extension in writing to the Academic Manager and attach
any supporting document.
General information on Assessment Methods
Assessment tasks may be structured with any combination, but not limited to, of:
a) Written Assessment / Quiz
b) Practical Observation / Demonstration / Role Play
c) Project/Report/presentation
d) Case Study / Assignment
e) Logbook

Each unit will clearly show

1. How many tasks there are
2. What the nature of the task is – (see above)

Students must complete all of tasks correctly and gain a satisfactory result in all tasks in order to be deemed
Competent in the unit.

Case Study/Reports/Projects/Research

 Ensure you are clear on the topic. If you are unsure please ask questions to your trainer/assessor.
 This is an open book test
 Ensure you know the Due Date and that you submit all your assessments on or before the
Due Date.
 In your responses please ensure you print clearly
 Ensure that the answers provided are your own and has not been copied or plagiarised from
any person or source.
 In order to achieve satisfactory , ALL questions MUST be answered CORRECTLY
 Use a pen. Assessments written in pencil or red pen will not be accepted.
 If your writing is illegible your trainer may request, you to type your written task. You will then
need to sign the student declaration of authenticity. Your trainer at their discretion may also quiz
you with verbal questions for deeming authenticity.
 Ask your assessor if you do not understand a question. Whist your assessor cannot tell you the
answer, he/she may be able to re-word the question for you.
 Do not talk to your classmates. If you are caught talking, you will be asked to leave and your
assessment will not be marked.
 Do not cheat. Anyone caught cheating will automatically be marked Not Satisfactory (NS) for this
assessment.
Practical Tasks/Roleplays:

Your trainer will:

• Set a date for each task.
• Advise students of the topic.
• Allow opportunities for the student to ask questions
• Discuss this tool with the student prior to the observation taking place to ensure that the
student is ready for the observation and in particular that they can prepare for their setting
as listed in the tool.

Practical units of competence offer the opportunity for the student to be graded on their competence at
each class by what they have prepared and how they have prepared it. For a student to be competent, the
student should have demonstrated each task in the Checklist.
Learner Declaration
I understand what is required to be completed in this assessment. I have been fully informed and I am
confident to proceed.

Learner Name: Learner Signature: Date:

This page is left intentionally blank
Assessment 1 – Case Study – Operational Plan
This task requires you to assume the role of ‘Operations and Finance Manager’ for King Edward VII
College and liaise with the CEO to discuss and then develop an operational plan.

Remember an operational plan is NOT a business plan but is a plan that explains how aspects of the
business plan will operate. It goes deeper into far more details.

Operational planning takes the broad strategies and objectives outlined in the strategic business plan,
turns them into specific tasks and allocates the people and other resources of the organisation to get
them done.

For this task you will be using a case study scenario. You will need to read the background information.
Follow the instructions for part 1 and part 2 which will assist you in preparing your operational plan.

Download the Assessment 1 – Case Study Operational Plan Template to complete this assessment.

Please read the following scenario.

Case Study:

King Edward VII College has been operating for five years. The College is based in Melbourne CBD and
offers a range of courses in management, marketing, human resources and international business and
currently has around 500 students enrolled across all its courses. Courses are offered at all levels from
Certificate II to Graduate Diploma. The College is very popular due to its competitive pricing structure,
innovative teaching methods and state of the art facilities.

The College currently employs 24 staff members that include the CEO, a Marketing Manager and
Marketing Assistant, Human Resources Manager, Operations and Finance Manager, Administration
Manager, Office Assistant, Receptionist, Academic Manager, Student Services Officer and
approximately 14 trainers.

Due to the success of the College, the College plans to establish two additional campuses, one in
Brisbane and one in Sydney. The plan is for the Brisbane campus to commence operating in January
2016 and Sydney in April 2016. Ideally, campuses will be located close to the CBD and a maximum rental
budget of
$500,000 per annum in Sydney and $400,000 in Brisbane has been allocated.
Regarding staffing at each campus, it is anticipated that initially each campus will require a receptionist,
student services officer and 4 trainers. The receptionist and student services officer positions will be
permanent, full-time staff and the 4 trainers will be contract staff.
Plan and Manage Resource Acquisition
This section has three (3) parts that must be completed.

Part 1 - Review the human resources requirements.

In line with the HR policies and procedures you will need to liaise with the CEO and the Human Resource
Manager in writing to ensure that the required staff are recruited as follows:

Request for approval of the positions required for the expansion as per the scenario information.

Your details must include:

Timelines for recruitment, the location of the positions and whether the College’s name should be
included in the recruitment advertisement. Remember that the College needs to protect their intellectual
property for this expansion project.

Create a short List /table or report of how many staff you will need to recruit to fulfil the strategic plan
contained in the case study scenario. Include all the above details.

You will then use this information when you create your operational plan.

Part 2 -Review the King Edward VII College Purchasing Requirements

Imagine that you have recently developed a purchasing policy in preparation for the expansion of the
College. To ensure the administration team, procure the equipment for the new campuses in accordance
with the new policy, send a memo or email to the administration team outlining:

 The purpose of the purchasing policy and the need to ensure that all purchases are
made accordingly.
 You should summarise the key messages of the policy as per the purchasing principles.

 The required information for purchase of equipment for new campuses as follows:

 Description of equipment required,

 Quantity/(number) and type to be made as per existing campus (see list provided by your
assessor)
 Required timelines for the purchase of the equipment.
 Names of suppliers
 Requirement to receive and approve quotes as per purchasing policy.

You will then use this information when you create your operational plan.
The Equipment requirements for both Sydney and Brisbane campuses are as follows:

 8 telephones
 10 staff computers
 20 student computers
 4 printers
 2 scanners
 4 iPads
 10 staff desks and office chairs
 50 student desks (2 seaters)
 100 student chairs
 100 pens (with College logo)
 50 packs A4 paper
 10 staplers

Ensure your communications are clear and concise.

Part 3 - Intellectual Property Rights and Responsibilities

Recognise and incorporate requirements for intellectual property rights and responsibilities in recruitment
and acquisition of resources and services.

For this section you will need to review the 2 policies (HR and purchasing) as per part 1 and 2.
You notice that there is no clear guidelines or policy for intellectual property rights and responsibilities.

a) Write a short paragraph as to what your new policy for King Edward college will be.

b) Describe at least 2 strategies that you plan to incorporate or implement these rights
and responsibilities into both the purchasing procedures and recruiting procedures.

When you have completed your response – enter this into your new operational plan in Section 6
Using the above scenario, it is now time to prepare your operational plan of the 2 new campuses.

If you have not prepared an operational plan you may use the template included in this assessment
booklet.

Ensure you complete each section with as much detail as possible.

Include each of the headings below in your Operational Plan

The headings below can be used as a checklist to make sure that all major areas have been considered.

Service delivery Plan

Covers service delivery to centre participants and internal services. Can include:
 Whole of organisation workplan
 Individual or team workplans
 Individual project plans

Financial Plan
Can include:
 Annual budget
 Cash flow projection
 Cash management plan

Human Resources Plan

Can include:
 Any proposed staff/volunteer changes
 Professional development plan (including management committee, staff, volunteers)

Physical Resources Plan

This is often included in the financial plan, but in larger organisations can be recorded separately. Can
include:
 Asset replacement/purchase
 Purchase or lease of building/vehicles
 Capital works

Information Technology Plan

Can be included in physical resources plan or as part of financial plan but as IT often plays a significant role
in administration and services offered, it might be worth considering it separately.

Time Plan
This might be as simple as a calendar on the wall which details all major events and deadlines but allows all
staff, management committee and volunteers a sense of what will be happening and when.
Operational Plan Template
ACTIVITY DURATION
Activity Start Date: Activity End Date:

ACTIVITY/PROJECT SUMMARY

The King Edward VII College Registered Training Organization trains business, management
and related career students to high quality standards. It has national accreditation so that the
education offered meets the standards of the students, which is taught through courses
designed by personnel with experience and excellence in the field to be treated. All the
influencing factors of the courses are thought to offer the best training to the students,
fulfilling their needs and satisfying their expectations. Keeping as one of the main objectives
to develop and take advantage of the skills and knowledge of students preparing them to
assume a job within the commercial areas, performing it competently and effectively.

GOALS

1. Finding the best campus location in Sydney City.

 When found to make a suitable lease.

2. Implement internal audit with an annual period.

 Starting from the results, start with a continuous improvement plan.

3. Identify the most relevant information for the website, turning it into a support system for the
incorporation of new students.

 There must be evidence of an increase of at least 10% in the number of students for the
following semester. In addition to a 7% increase in market share.

4. Design and implement a control system for the performance of work personnel.

 The functionality of this and the results obtained in the organization must be reported.

5. Develop a workforce plan:

 The workforce plan is developed and the person is informed of the key
 strategies that are implemented in it.
6. Conduct a cultural awareness program for staff
 All personnel trained in cultural awareness making an improvement in human
quality for all personnel.
1.Swot Analysis of Proposed Activity
Strengt
hs
1. Community environment that allows a friendly
and collaborative organizational culture.
2. It promotes innovation in the labor field,
maintaining excellence during educational
training and the evaluation of optimal learning.
3. Prices are quite accessible, which makes it a
competitive factor for the level of financing of
the students when investing in high-quality
education.
Opportunities
1. Make an expansion in the academic offer
offered.
2. Implement campuses in other cities to also
expand the network of students.
3. Assign classes with a more specialized focus
for students.
Weakness
es
• Qualified personnel to train and advise
students is very scarce.
• The workforce is very structured,
which does not allow for a better
reach and diversity.
• The existing workforce lacks leadership
and organizational skills
Threats
1. By being present in more cities, labor
competition is broadened, both in the
offers and options that students would
have and in the job offers that staff could
receive.
2. In other cities, costs could be
implemented, which would not allow
maintaining a standard price for students.
3. Not being able to meet the needs of all
students by having a broader academic
offer.
 2.MANAGEMENT & ORGANISATION

In order to increase market share and improve it, it is proposed:

 Implementation of mixed learning methods, among which is face-to-face assistance or
remote assistance through virtual platforms.
 Improve the information found on the website, allowing the user to receive all the
necessary information and especially the most relevant.
 Create a stable pricing structure.
 Expanding two new campuses in central and relevant cities.
 Implementing support services for students, such as pre-registration, improving the
service to their clients, in this case, students.
 Emphasize the most relevant courses in the labor field.
 Give informative talks to potential students to answer questions and expand the
information found on the website.
 Improve the skills and efficiency of work personnel through training for the optimal
development of the aforementioned.
 Implement new media strategies to expand the advertising reach of campaigns while
expanding the market.
 Implementing effective communication channels with potential students so that they
carry an effective and agile enrollment process, facilitating the process for both parties.
 Make a constant review of the strategies proposed to maintain continuous
improvement and a report on their effectiveness.

OPERATIONAL PLAN

3.HUMAN RESOURCES

To begin with the hiring, priority personnel will be assigned who will have a full-time contract, which
would be the academic training personnel. For the other personnel, part-time contracts will be used
depending on the position to be executed, considering a change as established by the institution.

Trainers must be sought who have the skills and knowledge required to impart high-level
learning and allow students to enter an education that meets their future needs in the field of
work.

Likewise, criteria must be taken into account to have human resources in accordance with the
work carried out. So that the staff is not overloaded with work and the students receive the
necessary attention, for example, for every 50 students there will be 2 trainers and 1
administrative staff, these numbers will grow equally in the three items. It must also be taken
into account that according to the growth of the institution this distribution could change.
 4.EQUIPMENT/RESOURCES

Taking into account that there will be an expansion of

two campuses, the following resource requirements are
raised (the amounts mentioned are for each campus):
Durable equipment (one-time purchase)
 Cordless phones (quantity 8)
 Printers with scanner and Wi-Fi connection
(quantity 4)
 Desks for administrative staff (Qty 10)
 Chairs for administrative staff (quantity 10)
 Computers for administrative staff
(quantity 10)
 Student Computers (Qty 20)
 Double Student Desks (Qty 50)
 Student chairs (quantity 100)
 Pens marked with the logo of the
educational institution (quantity 100)
 Staplers for Administrative Use (Qty 5)
Office implements:
 A4 size paper pack x 500 sheets of A4 paper (quantity 50)
 Printer cartridges (quantity 20)

5.Estimated Budget

Description $
Estimate
d amount
Expenses $ 343,960
Electricity and gas $ 1,350

Internet $ 1,050
Office $ 675
Rent $ 205,000
Stationery $ 750
Wages and salaries $ 115,000
Retirement expenses $ 15,000
Travel and accommodation $ 2,300
Water $ 1,950
Work coverage insurance $ 885
 6. Intellectual Property Rights and Responsibilities

The intellectual property rights and responsibilities policy will have the following pillars:

a) Establish a functional structure that encourages the application of the guidelines established by
King Edward University and the existing norms in relation to Intellectual Property.
b) Generate a culture of respect for intellectual, scientific and innovation production, owned by
King Edward University.
c) Include the issue of Intellectual Property in any alliance with a third party, which involves the
transfer of knowledge from or to King Edward University.

Strategies:

 Include in the contract clauses the pillars of the intellectual property policy.
 Make the policies known to all employees, contractors and personnel involved.
7. Key performance Indicators
Description of the task
Internal audits in annual periods
Identify the most relevant
information for the website,
turning it into a support system
for the incorporation of new
students
Develop a
workforce plan
Finding the best campus location
in Sydney City
Design and implement a control
system for the performance of
work personnel
Conduct a cultural
awareness program for
staff
Conduct informational meetings
regarding the courses offered
Develop a virtual platform that
allows students to access the
virtual learning modality
Identify the appropriate location
for the two campuses (Sydney
and Brisbane)
Equip the campuses with the
acquired equipment
KPI Milestone / Date to be
achieved
Starting from the results, start August 15th
with a continuous improvement
plan.
There must be evidence of an August 15th
increase of at least 10% in the
number of students for the
following semester. In addition
to a 7% increase in market share
August 15th
The workforce plan
is developed and
the person is
informed of the key
strategies that are
implemented in this
When found to make a suitable September 15
lease.
The workforce plan is developed September 15
and the person is informed of
the key strategies that are
implemented in this
All staff trained in cultural September 15
awareness making an
improvement in human quality
for all staff
Obtain the budgeted number of October 15th
registered
Increase the number registered November 15
through this modality by 15%
Lease secured with contract November 15
Adapt the leased places to be December 15
able to start with the courses
offered on the established dates,
doing this in advance to avoid
delays due to unforeseen events
Interviews and hiring of required
personnel
Staff performance review
Have the planned staff and start December 20th
with the organization of the
courses
Have a trained and prepared January 20
staff to start activities
8. Action Plan
The following table identifies the actions we plan to take to achieve our strategic objectives.

Behavior Time lines Responsibility Key performance indicator

Maintain a competitive pricing January / Managements 10% tuition increase

policy every year

All staff will have leadership October All the staff 80 percent of school staff
roles. acknowledge problem
behavior and commit to long-
term sustained involvement
Periodic reviews of all operations Quarterly Managements Audit results.

Monitor the prices and quality of Biannual Commercial area Pricing policy
the competition

9. Communication Plan
Stakeholder Communication Strategy Description
Team leader Face-to-face meeting and The interested party must disclose progress and
monthly reports reports regarding their work in addition to
identifying possible risks or failures that may arise.
Address Written reports The interested party must submit reports that
compile the information on the project as it
progresses.
Staff Email or verbal The interested party must report any disagreement,
communication inconvenience or situation that they consider
relevant to continue with the proper development
of the project.
10. Risk Management

Finance Department
Date 07/24/2016

Details of the Risk:

Location of the hazard

Administration and financial area, can include in advertising area since it is not having the scope that is expected

Description of the Risk:

If this number is not reached, the estimated budget would be at risk, which would imply reducing costs in order to
continue expanding this number to be able to resume the initial budget

1 What is the likeliness of the risk to occur:

□ Almost Certain
□ Likely
□ Possible
□ Unlikely
□ Rare
 2 If the risk was to occur what would be the consequences of it occurring:

□ Negligible
□ Minor
□ Moderate
□ Major
□ Severe

3 Using the included Risk Matrix chart and your responses from questions 1 and 2, what would you
rate your overall risk as:

□ Low
□ Medium
□ High
□ Very High

Risk Matrix Chart

4 Recommended Action to be taken

If required, the recommended actions are the following:

 Trained personnel to solve possible situations
 Maintain an accessible pricing structure
 Take immediate action based on audit results
 Always offer high quality services
 5 What specific steps will you take to manage this risk

 Performance monitoring
 Implement preventive corrective measures
 Have effective communication channels and ready to solve problems
 Develop an organizational system for each market

6 Refer to the ‘hierarchy of control’, identify which segment of the hierarchy you will be basing your
actions and response upon. Explain your decision in as much detail as possible.

Implementing the hierarchy of control I would base my actions on the administrative controls segment, since
from here you could see all the possible decisions, from the sales percentages to the decisions that
apparently are unimportant but that in the long term could incur possible risks
 7 Explain why you believe your responses are appropriate to the level of risk identified from the
matrix completed.

It could be said that all risks are related to administrative decisions, since the company's organizational system
starts from here, if a wrong decision comes from a high position, the risk will grow more and more as it is executed.
However, if this responsibility does not fall on a single position, but rather a decision-making in a collaborative and
social environment, different perceptions must be had, thus allowing all the possible consequences that a decision
could bring to be taken into account.

8 After you have implemented the new changes how will you ensure you monitor and evaluate
these changes to ensure that they have had the intended result?

Provide at least three (3) specific examples in your answer.

 Evaluate the changes in economic figures, if the risk lies in the income and these have a positive change,
results could be evidenced in the changes made.
 Evidencing the results of the project, if results such as those that were planned or those that were expected
begin to be produced, it could be said that the changes have given a better focus to the project
 Evaluate the perception of the client, since they are the ones who receive the service or product, they are
the ones who must decide if it is something that works or not, if changes should be made or, on the
contrary, everything is in perfect working order.
 11.RELEVANT LAWS, POLICY AND STANDARDS.

Intellectual Property Law (Australia)

Australian Intellectual Property Laws

Intellectual property (IP) and other intangible assets involved in business activity comprise patents,
trademarks, designs, and secret formulas and processes. Australian intellectual property law is designed to
drive innovation and defend organizations that develop original intellectual property for competitive virtue.
Australia is also a signatory to various global conventions that safeguard intellectual property in other
territories. IP Australia is the Australian government agency that administers intellectual property rights and
legislation.

The legislation provides the legislative basis for Australia's patent, trademark, design and plant breeder's
rights systems. Includes positions for:
 To govern the offices of patents, trademarks, designs and breeder's rights, integrating the powers and
functionalities of the Commissioner of Patents and Registrars of trademarks, designs and breeders'
rights.
Implement and maintain the registries of patents, trademarks, designs and plant varieties
 Make and process demands for the granting of standard or innovation patents, granting plant
breeders' rights and registering trademarks and designs
 Declare the Daily Officials of Patents, Trademarks, Designs and Models and the Journal of Plant
Varieties
 Prescribe the means to start infringement methods to defend and enforce the rights to patents,
trademarks, registered plant varieties and registered designs
 Register patent and trademark attorneys and prescribe their practice rights
 Accredit authorized persons to supervise and verify the demands of breeder's rights
 Prescribing the jurisdiction of the courts in appeals against elections of the Commissioner and the
Registrars.
 12.CONTINGENCY PLAN
3 Contingency Plans
1 Scarcity in the workplace:
the company will need
more space than available
2 Technological failures
(software or hardware): the
company cannot use any
electronic device
Alternative
Plan
For this situation, technological tools can be used, prioritizing the activities that
require a physical space to have it available and assigning the other virtual
spaces that allow the activities to be carried out in the specified time.
Have backup alternatives for each of the plans to be carried out that do not
involve the use of technology or that may have the electronic equipment of both
the student and the training staff.

3 budget explosion: more Assign a savings fund that can only be used in case of not having more budget
money is spent on starting and this will be assigned to the most priority expenses waiting for a planning of
the business than budgeted the budget that is available at the time
Assessment 1 – Assessor Checklist
Assessor Use ONLY
This checklist is to be used when assessing the students in this task. This checklist is to be completed
for each student. Please refer to separate mapping document for specific details
relating to alignment of this task to the unit requirements.

This checklist is to be used when assessing the students in this task. This checklist is to be completed for each student. Please refer to separate
mapping document for specific details relating to alignment of this task to the unit requirements.

Assessor Instructions

Student Name:
Student ID No:

Satisfactor Commen
Did the
y ts
student:
Did the student complete Part 1 – Reviewed the Y N
HR policies and reviewed the case e o
study information. s
Did the student create a list of required Human Y N
resources that matched the project/strategic e o
plan s
given in the case study?
Did the student review the purchasing policies? Y N
e o
s
Did the student create a table/list or report Y N
that included a detailed list of equipment or e o
resources s
needed?
List of resources and equipment Y N
required features including: e o
 Description s
 Estimated price
 Quantity
Did the student submit a draft version of the Y N
operational plan e o
s
Is the operational plan matching to the case Y N
study e o
scenario s
Are all sections of the operational plan Y N
completed e o
adequately with enough detail? s
Does the operational plan include a Y N
e o
s
Has the student developed and implemented Y N
the e o
s
operational plan using a variety of information
sources and consultation?
Does the operational plan include specific key Y N
performance indicators? e o
s
Does the operational plan include Y N
monitoring processes? e o
s
Does the operational plan feature contingency Y N
plans? e o
s
Does the operational plan feature a plan on how Y N
they will communicate effectively with relevant e o
stakeholders to explain the plan and supporting s
information, seeking approvals, negotiate
variations and engaging work teams?
Has the student communicated effectively with Y N
relevant stakeholders to explain the plan and e o
supporting information, seek approvals, s
negotiate
variations and engage work teams
Has the student developed and implemented Y N
strategies to achieve the operational plan e o
within the organisation’s policies, practices s
and procedures including:
• Recruiting, inducting and
developing personnel
• Acquiring physical resources and services
• Protecting intellectual property
• Making variations to the plan
• Monitoring and documenting
performance.
Research, analyse and document resource Y N
requirements and develop an operational plan in e o
consultation with relevant personnel, colleagues s
and specialist resource managers
Develop and/or implement consultation Y N
processes as an integral part of the e o
operational planning process s
Ensure the operational plan includes Y N
key performance indicators to e o
measure s
organisational performance
Develop and implement contingency plans for Y N
the operational plan e o
s
Ensure the development and presentation of Y N
proposals for resource requirements is e o
supported by a variety of information sources s
and seek specialist advice as required
Obtain approval for the plan from relevant Y N
parties and explain the plan to relevant e o
work teams s
Y N
Operational Plan Attached e o
s
Comments

Name: Signature:
Student Declaration: I declare that I have been
assessed in this unit and that this is my own work. I also
am aware of my appeal rights. Date: / /
 Assessor Use Only

Comments

Result
Satisfactory Not Satisfactory
(Please Circle)

Assessor: I declare that I have

Assessor: Signature:
conducted a fair, valid, reliable and
flexible assessment with this
student, and I have provided Date: / /
appropriate feedback
Assessment 2 -Role Play
Now that you have created your operational plan to achieve strategic goals you will now perform a role
play to demonstrate your skills in communicating effectively with relevant stakeholders to explain the plan
and supporting information, seek approvals, negotiate variations and engage your work teams.

For the role play – prepare all your documents and have a
copy printed for the ‘Stakeholder’.

You will explain your plan and how you will achieve the
overall goal of the objective.

The stakeholder may have questions for you or may ask you
to adjust your plan. You will need to cover contingency
planning for some areas to ensure you have covered your risk whilst still achieving the result.

In your role play you must cover these main areas:

• recruiting, inducting and developing personnel

• acquiring physical resources and services

• protecting intellectual property

• making variations to the plan

• monitoring and documenting performance

You may perform the role play with your trainer/assessor or with a colleague in which case you may need
to take turns playing the ‘Operations Manager’ and the stakeholder.
Assessment 2 – Observation
Checklist Assessor Use ONLY
This checklist is to be used when assessing the students in the associated task. This checklist is to be completed for each student. Please
refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.

Please complete below

Student Name:

Student ID No:

Did the Satisfactor Commen

student y ts

 Participate in the role play as Operations

manager of the college delivering an  Yes 
information session on the operations No
plan

 Applied the operational plan to the  Yes 

scenario appropriately No

 All participants were provided with a copy

of the Operational Plan’ as well as any  Yes 
other learning material if required. No
Communicated effectively with relevant
stakeholders to explain the plan and supporting  Yes 
information, seek approvals, negotiate No
variations and engage work teams.

Developed and implemented strategies to

achieve the operational plan within the
organisation’s policies, practices and procedures
including:
 Yes 
• recruiting, inducting and
No
developing personnel
• acquiring physical resources and services
• protecting intellectual property
• making variations to the plan
• monitoring and documenting
performance.
 Yes 
Offered contingency plans where applicable
No
Made suggestions for amendments
 Yes 
where applicable.
No
Conducted a professional role play  Yes 
No

Name:
Student Declaration: I declare that I have been
assessed in this unit, and I have been advised of Signature: Date:
my result. I also am aware of my appeal rights.
/ /
 Assessor Use Only

Comments

Result
Satisfactory Not Satisfactory
(Please Circle)

Assessor: I declare that I have

Assessor: Signature:
conducted a fair, valid, reliable and
flexible assessment with this
student, and I have provided Date: / /
appropriate feedback
Assessment 3 -Role Play No 2
Monitor and review operational performance
Scenario:

Imagine you are reviewing the company’s performance for the two new sites for six months from July to
December 2016.

You will be provided with a profit and loss account for review, which you will be required to analyse and
provide a report to the CEO outlining performance in relation to the budget.

You have also been asked to review costs associated with electricity, office supplies and water as a means
of assessing the company’s use of resources.

Based on the performance of the company, you will also be required to seek a variation to the Operational
Plan to recruit two new Academic Managers, one for each campus. This is because the higher than
expected student numbers led to a lack of time for the existing Academic Manager to manage all three
campuses.

1. Analyse the information provided in the interim Profit and Loss Account including:

 Calculation of net profit or loss for each campus

 Calculation of variances between actuals and budgeted expenses – noting that variances of up
to and including 10% are acceptable and do not need to be reported
COMPLETE ALL AREAS HIGHLIGHTED IN YELLOW.
2. Based on your analysis of the profit and loss account, develop a short report to send to the CEO
that:

a)Outlines financial performance based on the figures in the profit and loss account
b)Identifies variances higher than 10%
c)Compare the performance of each campus
d)Recommends solutions in relation to expenditure items where variances are higher than 10%
e)Seeks a variance to the original operational plan – due to the large number of enrolments – to
recruit two new Academic Managers, one for each campus
Ensure your report is structured in a logical format that makes use of headings. You may also include
graphs and charts to visually represent your data. Submit your report to your assessor.

3. Based on your review of the expenditure on energy usage as documented in the profit and loss
account, you are required to develop and send a memo to all staff about effective and economical use of
resources. The purpose of the memo is to coach staff in using resources wisely and so you should include
at least 10 simple actions that all staff can follow to conserve energy.
For the role play you will negotiate the recommendations for a variation in the Operational Plan.

Meet with the CEO (your assessor) to discuss your variation recommendation of employing two Academic
Managers.

The purpose of this meeting is to use your skills to gain approval for the variation from the CEO (your
assessor). This means that you will need to demonstrate a range of high-level communication and
interaction skills such leadership, influence, negotiation and collaboration. You may decide how to present
this information to gain the approval. You will have 10 minutes to do so. Ensure that you decide with your
assessor for access to any type of equipment for your meeting. Based on your meeting with the CEO, your
assessor will approve the variation to the operational plan.
Profit and Loss – six months to Dec 16 – Year 1
SYDNEY
Description Budget Actuals Variance (+/-)
Sales /Income: $450,000 $475,000 $25,000

Expenses
Electricity and gas $1,500 $3,000 -$ 1.500
Internet $1,000 $1,100 -$ 100
Office supplies $700 $1,200 -$ 500
Rent $225,000 $220,000 $0
Stationery $800 $1,300 -$ 500
Wages and salaries $115,000 $117,000 -$ 2.000
Superannuati $15,000 $16,000
-$ 1.000
on expense
Travel and $2,500 $2,700
-$ 200
accommodation
Water $2,000 $2,600 -$ 600
Work cover insurance $900 $900 $0
Total expense $ 364.400 $ 370.800
Net Profit $ 85.600 $ 104.200

Profit and Loss – six months to Dec 16 – Year 1

BRISBANE
Description Budget Actuals Variance (+/-)
Income/Sales $350,000 $410,000 $60,000

Expenses
Electricity and gas $1,200 $2,800 -$ 1.600
Internet $1,100 $1,100 $0
Office supplies $650 $1,300 -$ 650
Rent $185,000 $190,000 -$ 5.000
Stationery $700 $1,250 -$ 550
Wages and salaries $115,000 $117,000 -$ 2.000
Superannuati $15,000 $16,000
-$ 1.000
on expense
Travel and $2,100 $2,300
-$ 200
accommodation
Water $1,900 $2100 -$ 200
Work cover insurance $870 $870 $0
Total expense $ 323.520 $ 334.720
Net Profit $ 26.480 $ 75.280
Project Status Report
KING EDWARD VII COLLEGE- ADDITIONAL CAMPUSES
The following is a project status report according to the agreed communication
processes.

PROFIT AND LOSS ACCOUNTS

From the financial point of view, the college presents a good performance, with
revenues higher than those budgeted for the two additional campuses, this may be
due to the strategic location of each of them and the good image of the college,
however, they are evident some increases in some expenses that will be detailed later
to improve processes and follow up on the proposed goals and objectives.
Sydney campus
PROFIT AND LOSS: SIX MONTHS TO DECEMBER 16: YEAR 1

Sydney
Description Budget Royals Variance (+/-)

Sales / Income: $ 450,000 $ 475,000 $ 25,000

Expenses
Electricity and gas $ 1,500 $ 3,000 - $ 1,500
Internet $ 1,000 $ 1,100 - $ 100
Office supplies $ 700 $ 1,200 - $ 500
Rent $ 225,000 $ 225,000 $0
Stationery $ 800 $ 1,300 - $ 500
Wages and salaries $ 115,000 $ 117,000 - $ 2,000
Retirement expenses $ 15,000 $ 16,000 - $ 1,000
Travel and accommodation $ 2,500 $ 2,700 - $ 200
Water $ 2,000 $ 2,600 - $ 600
Work coverage insurance $ 900 $ 900 $0

Total cost $ 364,400 $ 370,800

Net profit $ 85,600 $ 104,200

Sydney Campus features budget variations specifically in:

Electricity and gas
Office supplies
Stationery
Toilet
In the graph we can see the percentages of increase with respect to the budgets made
at the beginning of the project.
 Expenses Sydney
100%
80%
60%
40%
20%
0%
s t s nt ry s se on er
ga ne lie Re ne ar
ie
en at
d ter pp o l p ati
an In su a ti sa ex od W
i ty ce St nd on m
m
ric Offi es
a ti co
ec
t ua ac
El ag nn d
W ra an
upe el
S rav
T

Brisbane Campus
Brisbane Campus features budget variations specifically in:
Electricity and gas
Office supplies
Stationery
Toilet

PROFIT AND LOSS: SIX MONTHS TO DECEMBER 16: YEAR 1

BRISBANE
Description Budget Royals Variance
(+/-)
Revenues / Sales $ 350,000 $ 410,000 $ 60,000
Expenses
Electricity and gas $ 1,200 $ 2,800 - $ 1,600
Internet $ 1,100 $ 1,100 $0
Office supplies $ 650 $ 1,300 - $ 650
Rent $ 185,000 $ 190,000 - $ 5,000
Stationery $ 700 $ 1,250 - $ 550
Wages and salaries $ 115,000 $ 117,000 - $ 2,000
Retirement expenses $ 15,000 $ 16,000 - $ 1,000
Travel and accommodation $ 2,100 $ 2,300 - $ 200
Water $ 1,900 $ 2,100 - $ 200
Work coverage insurance $ 870 $ 870 $0

Total cost $ 323,520 $ 334,720

Net profit $ 26,480 $ 75,280

In the graph we can see the percentages of increase with respect to the budgets made
at the beginning of the project, where electricity, office supplies, stationery and water
consumption show variations greater than 10% of the budget.

Expenses Brisbane
140%
120%
100%
80%
60%
40%
20%
0%
s t s nt ry s se on er
ga ne lie Re ne rie en at
d ter pp o al
a p ati
an In s u a ti s ex od W
i ty ce St nd on m
m
tric Offi sa ati co
ec ge nn
u a c
El W
a
ra nd
pe l a
Su e
av
Tr

PERFORMANCE OF EACH CAMPUS

In the Sydney campus, an estimated income increase of $ 25,000 is
evidenced, demonstrating a great reception and good performance of each
of the workers, however, energy and water consumption present variations
of 100% and 30% respectively, reason for which measures must be taken to
mitigate excessive consumption and thus be able to reduce these expenses
to ensure financial efficiency of the campus. On the other hand, expenses
related to office supplies and stationery registered an increase of 71% and
63% respectively, it is necessary to carry out a more in-depth review of
expenses and look for efficient ways to optimize these resources and thus
minimize expenses.
For the Brisbane campus, an estimated income increase of $ 60,000 is
evidenced, demonstrating a greater reception compared to the Sydney
campus, however, energy and water consumption present variations of
125% and 32% respectively, which is why they should be taken measures to
mitigate excessive consumption and thus be able to reduce these expenses
to ensure financial efficiency of the campus. On the other hand, expenses
related to office supplies and stationery registered an increase of 77% and
71% respectively, although the Brisbane campus showed higher income,
expenses also presented a fairly high variation and strategies should be
sought to minimize the spending and making each of the college's campuses
more efficient and profitable.

RECOMMENDATIONS
 It is recommended to seek measures to reduce electricity consumption,
through low consumption technologies and environmental education to
each of the college workers, as well as to implant this type of low
consumption cultures in the students of each of the campuses.

OPERATING PLAN VARIATION

Due to the increase in student enrollment in the two campuses, it is
necessary to recruit two academic directors for each of the campuses, this
new recruitment will generate a variation in the staff, as well as the
equipment and resources, but taking into account the Enrollment and
applying the recommendations to reduce expenses will be able to
maintain a financial balance of the project.

Cordially,

Adrian Oviedo
Operations and Finance Manager
King Edward VII College

MEMORANDUM
TO: All King Edward VII College Staff
FROM: Operations and Finance Manager

Good morning to all the staff,

Through the following statement I want to call on you to use the energy
resource efficiently, it is important to reduce consumption in order to mitigate
the derived environmental impacts and help meet the objectives of
sustainable development, for this reason I invite you to make use of the
following recommendations:

1. Do not turn on the lights if it is not essential. Do it by zones and make

the most of natural light. Change the orientation of your job position if
necessary.

2. Turn off lights that you don't use, even for short periods. Remind the
cleaning services and the last colleagues to leave the office to turn off
the lights when they leave.
 3. Make the most of natural ventilation. Open the window instead of
running the air conditioner when the temperature outside is
comfortable.

4. Try not to leave doors or windows open, especially when the heating or
air conditioning systems are working.

5. Turn off HVAC systems when rooms are empty. Only turn them on
when someone is using them.

6. Set the air conditioning and heating thermostats to the recommended

temperatures (23-25ºC in summer and 20-22ºC in winter).

7. Properly manage the energy consumption of the equipment:

Adjusts the brightness of the monitor screen to medium level.

Use dark wallpapers and black screensavers after 10 minutes of
inactivity.
Turn off the monitor screen in stops of about 10 minutes and
the computer when they are more than 1 hour.

8. Accumulate print jobs and photocopies. Do it on both sides and use the
ink saving, black and white or draft functions.

9. Make sure that new equipment incorporates energy saving options.

A laptop consumes 50% less than a desktop one.
A flat screen consumes 50-70% less than a conventional one.
Reuse pieces of equipment (mouse, keyboard, cables, ...).

10. Unplug the equipment when not in use (at the end of the day,
weekends, holidays, ...). Do not leave them on stand-by.

I hope we think about the environmental benefit that we can generate by

applying these recommendations.

Cordially,

Adrian Oviedo
Operations and Finance Manager
King Edward VII College
Assessment 3 – Observation
Checklist Assessor Use ONLY
This checklist is to be used when assessing the students in the associated task. This checklist is to be completed for each student. Please
refer to separate mapping document for specific details relating to alignment of this task to the unit requirements.

Please complete below

Student Name:
Student ID No:

Did the Satisfactor Commen

student y ts

 Participate in the role play as Operations

manager of the College delivering a review  Yes 
of the previously implemented operations No
plan

 Applied the operational plan to the  Yes 

scenario appropriately No

 All participants were provided with a copy

of the Operational Plan/Profit and Loss
 Yes 
report/Variance report as well as any
No
other reference material if required.
Develop, monitor and review performance
systems  Yes 
and processes to assess progress in achieving No
profit and productivity plans and targets
Analyse and interpret budget and actual
financial information to monitor and review  Yes 
profit and productivity performance No
Identify areas of under-performance,
recommend solutions and take prompt action  Yes 
to rectify the situation No
Plan and implement systems to ensure that
mentoring and coaching are provided to
 Yes 
support individuals and teams to effectively,
No
economically
and safely use resources
Negotiate recommendations for variations to
operational plans and gain approval  Yes 
from designated persons/groups No
Develop and implement systems to ensure
that procedures and records associated with
 Yes 
documenting performance are managed in
No
accordance with organisational requirements
• Identifies and extracts relevant
information from a range of complex texts
• Gathers, interprets and analyses workplace  Yes 
documentation to determine requirements for the No
operational plan

Communicated effectively with relevant

stakeholders to explain the plan and supporting  Yes 
information, seek approvals, negotiate No
variations
and engage work teams.
 Yes 
Developed and implemented strategies to achieve
No
 Yes 
Offered contingency plans where applicable
No
Made suggestions for amendments
 Yes 
where applicable.
No
Conducted a professional role play  Yes 
No
 Name: Signature:
Student Declaration: I declare that I have been
assessed in this unit, and I have been advised of
my result. I also am aware of my appeal rights.
Date: / /
 Assessor Use Only

Comments

Result
Satisfactory Not Satisfactory
(Please Circle)

Assessor: I declare that I have

Assessor: Signature:
conducted a fair, valid, reliable and
flexible assessment with this
student, and I have provided Date: / /
appropriate feedback