English script

C: Customer
M: Mechanic
C: ¿Good afternoon, is there a mechanic available?
M: Good afternoon, my name is Santiago, ¿how can I help you?
C: Mister Mechanic, my car is leaking liquid on the underside so I came to have it
checked
M: Sure, please enter the vehicle and take it to the work area
C: Okay, I already do.
* The vehicle is taken to the work area *
M: To begin with, we can do a review of the lubrication system, ¿ do you agree?
C: Of course
* A few moments later *
M: In the meantime, could you tell me if you have hit the vehicle, have driven on
rocky terrain or had some kind of accident.
C: A few days ago, I was driving through flat terrain, where there were many rocks
and potholes on the road, at a certain moment I heard a very strong blow under the
vehicle, but it did not matter at that moment
M: I understand, some of the possible failures may be due to:
• Damaged oil filter
• Defective drain plug
• Damaged valve seal
• Oil pan damaged
• Damaged cylinder head gasket
C: According to what you told me, below is the sump, could that be?
M: Indeed, checking the system I realized that the sump containing the oil has
dents and damage, this must be the reason why the oil is spilling.
C: ¿And what would be the solution? Could you fix it right now?
M: The only viable solution would be to replace the sump with a new one, I can do
it right now
C: What would the maintenance cost?
M: It could cost roughly $ 100 with maintenance and new replacement.
C: Yes, okay, ¿do I have to pay you now or when the vehicle is repaired?
M: you have to pay me half and once finished the other half.
C: ¿How long would it take to repair it? Should I stay or should I go?
M: This would take 1 hour; you can stay if you want
C: I will stay
M: Okay, I will start by raising the vehicle to work better in the lower area, then
remove the old oil, remove the crankcase, clean the area and replace it with the
new spare.
*An hour later*
M: Ready I have finished the repair
C: I have seen that everything went very well.
M: Now we are going to put new oil in the vehicle, what type of oil do you use?
C: I use mineral oil
M: You shouldn't use that one, you should use synthetic oil, it's of better quality, it
prolongs the life of the engine and its parts.
C: Thanks for the recommendation, could you put that kind of oil on it please?
M: Immediately
* A few minutes later *
M: Everything is ready, please start the vehicle and drive it for a while in the test
area to verify that there are no leaks or other inconveniences
C: Ok, I already tried it and there is no problem, everything works fine.
C: I give you the rest of the money, Thank you very much.
M: It is a pleasure, to serve you, here is my contact.
C: All right, bye.
M: Bye, drive carefully.