NICOLE MONDAY

123 W. Monterosa Street, Phoenix, AZ, 85013 · (123) 456-7890

missnicolemonday@gmail.com

Driven customer service representative with 10+ years’ experience in various customer service
environments. Has an excellent attention to detail and very dependable and flexible when it comes to
job assignments. Excellent written and oral communication skills. Proficient in numerous computer
programs, including Microsoft and Google.

EXPERIENCE
JULY 2019 – DECEMBER 2020
GUEST SERVICE REPRESENTATIVE, HARRAH’S AK-CHIN RESORT AND CASINO
 Greeting guests upon arrival
 Administering check-ins and check-outs
 Handle cash or credit transactions
 Accommodating general and unique requests
 Diffusing conflict or tense situations with guests
 Being a source of information to guests on various matters

APRIL 2019 – JULY 2019

CASHIER, 99 CENTS ONLY STORE
 Greet customers when entering or leaving establishment
 Assist customers with their shopping needs by providing help finding items or answering
questions about items
 Handle cash, credit, and check transactions
 Help with various tasks, such as stocking shelves or cleaning

AUGUST 2016 – JANUARY 2017

DISTRIBUTION MANAGER , THE RELFECTOR
 Manage the distribution of The Reflector across the university campus and surrounding
areas
 Deliver issues of The Reflector in a timely fashion in order to increase customer
satisfaction
 Successfully established 3 additional distribution areas in the surrounding areas around
campus

MAY 2016 – OCTOBER 2016

INTERN, INDIANAPOLIS MONTHLY MAGAZINE
 Assist with edits to stories from various editors
 Fact-checking information for stories from various editors
 Wrote a story published in the August 2017 edition of the magazine
 AUGUST 2015 – AUGUST 2016
ENTERTAINMENT EDITOR, THE REFLECTOR
 Assign stories to staff members
 Provide feedback on stories and edit stories as necessary
 Design Entertainment Page layout for newspaper

MAY 2013 – AUGUST 2016

CASHIER, KROGER
 Greet customers when entering or leaving establishment
 Assist customers with their shopping needs by providing help finding items or answering
questions about items
 Handle cash, credit, and check transactions
 Provide a friendly, inviting atmosphere for all customers and employees

AUGUST 2011 – MARCH 2012

VETERINARY ASSISTANT, NEW PALESTINE VETERINARY CLINIC
 Greet customers and checked them in
 Assisted vet with various assignments – holding animals for shots, nail trims, weight
checks, bringing necessary items to exam rooms
 Maintained a clean environment for both clients and staff by cleaning exam rooms after
every visit, sweep/mopping establishment

EDUCATION
DECEMBER 2021
B.S, COMMUNICATION, ARIZONA STATE UNIVERISITY
 3.72 GPA
 Spring 2021 Dean’s List

AUGUST 2013 – JANUARY 2017

B.S, COMMUNICATION, JOURNALISM, UNIVERSITY OF INDIANAPOLIS
 3.0 GPA
 Fall 2015 Dean’s List

SKILLS
 Proficient in all Microsoft Office Software
 Knowledge of the POS system
 Knowledge of the MS – DOS system
 Excellent attention to detail
 Dependable and flexible with job
responsibilities