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  • Azmi's Resume

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    Deni Varindra
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    The document provides a summary of M. Azmi Tsani H's work experience as a waiter and concierge over the past two years. It highlights his customer-oriented service and focus on guest satisfaction gained through positions at Maxone Hotel Jakarta, Pullman Bandung Grand Central, and Mason Pine Hotel Bandung. His skills include maintaining clean and well-stocked server areas, addressing customer questions, and sharing knowledge of menu items to help customers make informed choices.

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    Azmi's resume

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    The document provides a summary of M. Azmi Tsani H's work experience as a waiter and concierge over the past two years. It highlights his customer-oriented service and focus on guest satisfaction gained through positions at Maxone Hotel Jakarta, Pullman Bandung Grand Central, and Mason Pine Hotel Bandung. His skills include maintaining clean and well-stocked server areas, addressing customer questions, and sharing knowledge of menu items to help customers make informed choices.

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    © All Rights Reserved
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    13 views1 page

    Azmi's Resume

    Uploaded by

    Deni Varindra
    The document provides a summary of M. Azmi Tsani H's work experience as a waiter and concierge over the past two years. It highlights his customer-oriented service and focus on guest satisfaction gained through positions at Maxone Hotel Jakarta, Pullman Bandung Grand Central, and Mason Pine Hotel Bandung. His skills include maintaining clean and well-stocked server areas, addressing customer questions, and sharing knowledge of menu items to help customers make informed choices.

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    © All Rights Reserved
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    of 1

    M.

    AZMI TSANI H
    EXPERIENCED WAITER WITH OVER TWO YEARS EXPERIENCED
    IN HOSPITALITY INDUSTRY.

    PROFILE WORK EXPERIENCE


    Customer-oriented Wait Staff Member Waiter
    with experience in hospitality industry. Maxone Hotel Jakarta (July 2022 – Present)
    Excellent interpersonal
    communication skills with focus on - Kept server areas clean and stocked to increase efficiency while working tables.
    guest satisfaction when interacting - Maintained customer satisfaction by clarifying questions about orders and
    with customers. specialty items.
    - Maintained customer satisfaction with timely table check-ins to assess food and
    beverage needs.
    - Shared knowledge of menu items and flavours, enabling customers to make
    CONTACT personal decisions based on taste and interest.
    PHONE:
    Waiter
    62 896-6853-3152
    Pullman Bandung Grand Central (December 2020 – September 2021)

    -Monitored dining rooms for seating availability as well as service, safety and well-
    LINKEDIN: being of guests.
    www.linkedin.com/in/j.mclaughin - Inspected dishes and utensils for cleanliness.
    - Folded napkins and prepared silverware sets to provide adequate supply for
    EMAIL host station.
    hendrawan4411@gmail.com - Stored food in designated containers and storage areas to increase shelf life,
    improve kitchen organization and provide easy access during busy peak service
    times.

    EDUCATION Concierge
    SMK 4 LPPM RI Mason Pine Hotel Bandung (January 2019 – May 2019)
    Bandung, Indonesia
    -Maintained front desk's concierge book to provide visitors with access to
    March 2017 – June 2020
    relevant local information.
    - Remedied issues quickly and effectively through active listening, conflict
    SMPN 3 Padalarang resolution and dynamic communication skills.
    January 2014 – March 2917 - Explained security policies and procedures to guests and hotel staff to promote
    Bandung, Indonesia visitor confidence and safety.
    - Scheduled deliveries of flowers, gifts, and other products and made reservations
    for spa services and dining.
    LANGUAGES
    English - Professional Working KEY SKILLS AND CHARACTERISTICS
    Indonesian - Native Language
    • Pos Operation
    • Cash Handling
    • Banquet Coordination
    • Table Setting Arrangements

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