Syahla Nabila Sarah

+6289524913939 • syahlanabilasarah07@gmail.com • @syhlns_

WAITER & CUSTOMER SERVICE

Highly motivated and dedicated to getting involved in the customer service field. Possess excellent
communication and problem-solving skills, as well as a positive and engaging personality. with my
experience as a waitress at hotels who handles many customers. Patient and resilient with a commitment to
resolving complaints at first point of contact. Completely dedicated to outstanding customer service and
turning complaints into compliments

KEY COMPETENCIES
English Ability Report writing and presenting Strong interpersonal skills
understanding of the terms of Critical thinking skills Proactive and self-motivated
service Excellent communication skills Exceptional organisational skills
responsible

PERSONAL EXPERIENCE
Patra Bandung Hotel Aug 2023 - present
Waitress
serving all guest needs in food and beverage services such as offering the best food and best service to
achieve monthly targets, responsible for billing administration, handling complaints and used to handling VIP
guests

Patra Bandung Hotel Feb 2023 - Aug 2023

Trainee waitress
prepare the equipment needed for food and drink service, maintain and clean operational areas, serve all
guest needs including taking orders, delivering food and clearing up according to standard operating
procedures

Patra Bandung Hotel Aug 2023 - present

Junior Barista
Prepared and served a variety of beverages with precision and creativity, consistently meeting or exceeding
quality standards, master the basics of latte art and received compliments for the appearance and taste

EDUCATION & CERTIFICATIONS EXTRACURRICULAR ACTIVITIES

LPP Ariyanti English club

Majors: Hospitality SMKN 2 Baleendah

Graduate from culinary school

SMKN 2 Baleendah

Received the best trainee in FnB department

Patra bandung Hotel