KYLE CAPPO

925-708-9878

DETAILS EMPLOYMENT HISTORY

925-708-9878 Server at Sensational Treats , San Diego
cappo1121@gmail.com February 2019 — Present

- Prepare ingredients and machinery to load into vans for the upcoming events
SKILLS
- Serve a wide variety of different desserts with different machinery
Communication Skills
- During COVID-19, I have been prepping and packaging treat boxes that large companies
Customer Service have ordered

Creative Problem Solving Server at MIHO Catering, San Diego

July 2019 — Present
Attention to Detail
-Set up venues for 100+ large scale events to the specifications of the client
Delphi Certification -Familiar with the layout of 100+ venues in and around the San Diego area

-Worked popular San Diego events such as Comic Con, Modern Love, and Makers Arcade
-Consistently catered to guests to ensure satisfaction

Front Desk Agent at Four Points by Sheraton, San Diego

September 2020 — December 2020

-Greet all guests with a positive welcoming attitude and guide them through the check
in process in a informative timely manner increasing my customer service skills

-Create third party reservations into the system and sort by rate codes,placingthem into
the desired folio for the night audit.

-Concentrate on cleanness and neatness of the lobby, desk, and office areas by sanitizing
commons areas.

Front Desk Agent at Hyatt Regency Mission Bay, San Diego

May 2019 — August 2020

-Managed the booking and billing of guest reservations, checked guests in and out of
their rooms, reviewed daily reports, handled multiple telephone lines and maintained
cash drawer

-Designed and implemented guest’s room accommodation according to their interests 

-Concentrated on cleanness and neatness of desk and office areas and was available
anytime to deal with guests comments and concerns

EDUCATION
Hospitality and Tourism Management , San Diego State University, San Diego
January 2021 — January 2021

EXTRA-CURRICULAR ACTIVITIES
Eagle Scout at Boy Scout
January 2010 — November 2017

Assistant Leader for Mentally Disabled Students- Young Life Capernaum, Walnut Creek,
CA
October 2016 — October 2018

-Took a week long mission trip to Peru to help with the Capernaum program in Lima.

-Gained insight and inspiration for new programs to facilitate at the local program held. 

- Assisted kids in eating and drinking the snacks provided