Laura Ellis

San Diego, CA 92131 • (858) 935-0514 • lauraellis2002@yahoo.com

Professional Summary
Knowledgeable and dedicated customer service professional with experience in the family entertainment
industry. Solid team player with outgoing, positive demeanor and proven skills in establishing positive
experiences with customers.

Skills
- Credit card processing - Money handling abilities
- Complaint resolution - Key holder experience
- Inbound and Outbound Calling - Creative problem solving
- Recordkeeping strengths - Staff education and training

Work History
Corporate Office Intern, 09/2020 to 03/2021
Mor Furniture for Less – San Diego, CA
- Updated records with new information.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and
communicating variances to supervisors.
- Completed daily inventory counts to maintain data accuracy.
- Documented received materials into the GERS system.
- Tracked incoming files and materials and maintained accurate records for potential discrepancies.

Customer Service Representative, 06/2019 to 10/2020

Get Air Poway – Poway, CA
- Delivered superior training and leadership to teams to boost performance and help team members
achieve performance targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and
organize workflows to meet any daily demand.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Carefully observed people to monitor trampoline and customer safety.

Childcare Teacher, 08/2018 to 03/2020

Hope United Methodist Church – San Diego, CA
- Assisted preschool through 5th-grade students with schoolwork and completing Bible studies.
- Applied play-based strategies, including crafts and games, to provide diverse approaches to
learning.
- Enforced rules and managed behavior through developmentally appropriate discipline.

Education
High School Diploma: Expected in 06/2021
Scripps Ranch High School - San Diego, CA