QUALITATIVE ASSESSMENT OF THE RESEARCH INSTRUMENT

TO: Dr. Rovena Dellova

Faculty, CITHM

Dear Dr. Dellova,

Based on your expertise in Hospitality Industry, you are chosen as juror to provide qualitative review of
the research instrument of the study entitled: PERCEPTION OF HOTEL GUESTS BASED ON THEIR
EXPERIENCE DURING COVID-19 PANDEMIC. Please evaluate the overall research instrument and rate
whether an item is Essential [E], Useful but not Essential [U] and not Necessary [N].

Thank you very much for your support.

Very truly yours,

Comia, Angelo P Moreno, Jayson A.

Tan, Allen J. Umali, Peter Brian U.

Molina, Mervin C.

Noted:

Mr. Gilbert Wesley P. Gallardo

Research Adviser
Statement of the Problem

1. The demographic profile of hotel guests according to:

a. Age.

b. Gender

c. Profession

d. Employment Status

e. Number of years in the company

2. What are the perceptions of hotel guests that changed their hotel engagement based on their

experience during covid-19 pandemic?

3. What are the advantages and disadvantages of hotel guests perception that changed their

engagement based on their experience during covid-19 pandemic?

PERCEPTION OF HOTEL GUESTS BASED ON THEIR EXPERIENCE DURING COVID-19 PANDEMIC

Part 1: Demographic profile

Name: (Optional): E U N
Age:
 21-24
 25-30 E U N
 31-39
 40-above

Gender:
 Male
 Female E U N
Nationality:
 Filipino
 Chinese
 Japanese
 Korean E U N
 American
 Others (Specify) __________

Status:
 Education:
 Elementary Graduate
 Highschool Graduate E U N
 College Graduate
 Post Graduate

Employment:
 Working
 Non-Working
 Student E U N
 Part time

Number of years in the company:

 0 years
 1-5 years
 6-9 years E U N
 10 years – above

Part 2: Perceptions of hotel guests that changed their hotel engagement based on their
experience during covid-19 pandemic

1. Will you go again to the hotel during this Covid-19 pandemic? E U N

Yes or No?

2. Do you think going to the hotel this time of Covid-19 E U N

pandemic is comfortable?
Yes or No?

3. Is it necessary to stay on the hotel during this time of pandemic? E U N

Yes or no?

4. Do you feel safe in staying in the hotel this pandemic? E U N

Yes or No?
 5. Do other guests enjoy there stay during pandemic? E U N
Yes or No?

6. Did you stay at the hotel during this Covid-19 pandemic? E U N

Yes or No?

7. Rate your experience on the hotel where you stay on the level of the desirability as 1 as
the lowest score representing “very undesirable” and 5 as the highest score
representing “very desirable”.

Legend:
Very Undesirable – VU
Undesirable – U
Neutral – N
Desirable – D
Very Desirable - VD

VU U N D V E U N
Determinants D

a. Rate the hotel in handling the

guidelines conducted with the
IATF.
b. Rate the employees on their
service to the guests during this
pandemic.
c. Rate the hotel’s quality during
your stay.
d. Rate the behavior of the
employee or staff that assist you
during your stay.
e. Rate your experience as a guest
during your stay.
Part 3: Advantages and disadvantages of hotel guests perception that changed their
engagement based on their experience during covid-19 pandemic

Legend:
Strongly Disagree - SD
Disagree - D
Agree - A
Strongly Agree - SA

S D A S E U N
Determinants D A

a. Does this pandemic affect your

experience as a hotel guest?

b. Will social media help on getting

information of every guest before
booking to a hotel?

c. Do you feel comfortable on staying at the

hotel right now?

d. Will you be more aware on your safety

during your stay at the hotel?

e. Will you use room service at the hotel

while staying during this Covid-19
pandemic?
f. Do you think this Covid-19 pandemic
really changes the experience of hotel
guests?