Hi Anshuman,

Please find below the mentioned ratings for your session with your Cx Jayavardhan
ReddyREDDY VM
Student
Id-
4c0c2a4d
-faa2-
4ce0-
8ced-
d4b4632
3ee08

Question
Customer grade
Customer RMN/ Student id
Did BDA ask the kid about his schedule and goals and engaged the parent accordingly?
Did BDA built good rapport towards the ending as well, ensuring recurring/upselling?
Did BDA correctly used Platform features? (Ensuring the student shares his/her screen during student activity)
Did BDA Effectively displayed empathy with students and parents? (Maintain eye contact- Calmly answer their queri
view)
Did BDA ensured his camera is switched ON in the entire session?
Did BDA ensured that he/she was respectful and encouraging throughout the class? (- Not being demeaning or devalu
Did BDA ensured usage of headphones/earphone for better audio quality?
Did BDA explained details of the scholarship?
Did BDA explained different Class options?
Did BDA Explained the benefits of each class option?
Did BDA focused on dream based need generation and not fear based?
Did BDA had a strong internet connection through out the session?
Did BDA had Effective communication? (Minimal use of filler words- Structured communication- To-the-point answ
Did BDA Introduced the learning objective?
Did BDA Leveraged body language for effective interaction and engagement?
Did BDA made any false commitment?
Did BDA made sure he is in proper lighting throughout the session?
Did BDA made sure he/she is not seen eating during the sessions?
Did BDA made sure he/she is not using phone during the session?
Did BDA made sure that he avoided having view of bed/wardrobes/ any sort of hangings, especially clothes in the bac
Did BDA made sure that he had a proper background like solid wall during a session?
Did BDA made sure that he was able to help the student with all troubleshoot options?
Did BDA made sure there are no background noises/disturbances during the sessions?
Did BDA maintained professionalism while conducting every session? (i.e., refrain from indulging in activities like ta
etc)
Did BDA make sure to focus on Hobbies (financial aspect) and note this down as a point of reference while pitching t
Did BDA pitched upsell credits to the customer?
Did BDA shared the link whenever required using the chat feature?
 Did BDA started with an Ice Breaker?
Did BDA used praise and gems option?
Did BDA used praises and gems options throughout to create positive mindset?
Did the BDA asked for kids introduction along with family
Did the BDA Follow the script for concluding the class ?
Did the BDA made sure that Student has created a portfolio and added that project
Did the "BDA makes sure CX is participating in all activities?
Sale Reported?
Session / Recording Link
"Syllabus Explanation - Did the BDA explained the Syllabus in accordance to category was explained ?
"Testimonials - (Explaining the Testimonials to the parent with stress on image creation) "
Was appropriate ambience created by the BDA?
Was BDA energy and enthusiasm good?
Was BDA following the activity flow with no activity missed?
Was BDA properly dressed and well groomed?
Was Group Learning concept explained properly? (Clear explanation of how Lido emphasizes group learning and the
Was knowledge graph explained to parent?
Was Parent App and offline content library clearly mentioned and explained to the parent? (FATAL)"
Was price per class of each Class Option was provided ?(with and without the scholarship)
Was second knowledge graph explained? (Graph of how much progress child will make with 1yr at Lido)(FATAL)"
Were Milestone projects explained making sure that it counts as the biggest USP of the product/service offered?
Why Category ? Did BDA Created Importance of the Category that the he/she is selling?
"Why LiDo ? Did BDA gave a clear explanation of why Lido is the best place to learn that subject given"

Overall Feedback
1. Poor need generation. 
2. Student in very starting said that he want to be fluent in Python there you need th show him
throughout the session that why this course is important for you and how it is going to help
you.
3. BDA was not able to build authority. 
4. BDA needs to build better rapport with the parents. 
5. When father said that child is already enrolled with Lido. You should ask for the feedback
so that you can go ahead accordingly.
6. Syllabus and Milestone Projects need to be explained in detail.

SALE NOT REPORTED.  

PFA the session recordings for your reference- 

https://vc-recordings-abc.lidolearning.com/03-05-2021/1b5c0fec-e56a-41d7-be5b-
6aca8bcb143a