Corrective Action Report (Car) : Safety & Quality Directorate

CORRECTIVE ACTION INTERNAL AUDIT
REPORT IA 2017
SAFETY & QUALITY DIRECTORATE
CORRECTIVE ACTION REPORT (CAR)

Report #:(1 of 26)
Dep. / Section: FAS for Operations & Ground Handling Finding YES OBS
Audit Criteria : Current SCAA SUCAR/IOSA ISM 13/ GRH Date: 05 JAN.2020
Auditor : .Eng. Mustafa M.Eldin Auditee: As Per Audit Report
MAJOR YES MINOR

Details of Finding / observation:
(Ref. 8 (GRH 1.5.1 ) agent shall have a system for the management and control of documentation and/or
data used
[NOT DOCUMENTED NOT IMPLIMENTED]
Name & Sign.: Mustafa M.Eldin Date: 05 JAN,.2020
Root Cause:
Name & Sign.: Date:
Completion date:
Corrective / Preventive action :
Name & Sign..: Date:
Safety & Quality Directorate Action: Corrective / Preventive action review:

Closed: Yes No
Follow Up Yes No
NOV/SQ/QMSM/ CAR / IA05 REV 00 ISSUE 01 FEB.2017

REPORT IA 2017

Report #:(2 of 26)
Auditor : . Eng. Mustafa M.Eldin Auditee: As Per Audit Report
MAJOR YES MINOR

(Ref. 09 (GRH 1.5.3 ) agent shall ensure legibility ,accuracy, applicability and approval of documentation
used in ground handling operation
[IMPLIMENTED NOT DOCUMENTED]
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(3 of 26 )
MAJOR YES MINOR

(Ref. 11 (GRH 1.6.2 ) agent shall ensure the current edition of the OM is available in a usable format
[NOT IMPLIMENTED NOT DOCUMENTED]
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(4 of 26)
MAJOR YES MINOR

(Ref. 12 (GRH 1.6.3 ) agent shall ensure current edition of IATA DGR manual or equivalent documents is
accessible at each location
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(5 of 26)
MAJOR YES MINOR

(Ref. 13 (GRH 1.6.4) agent shall ensure OM or equivalent manual contains information that permit ground
handling personnel to carry out duties and responsibilities with respect to DGR
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(6 of 26)
MAJOR YES MINOR

(Ref. 14 (GRH 1.6.5) agent shall ensure OM contains the policies and associated guidance to prevent
DGR from being inadvertently carried
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(7 of 26)
MAJOR YES MINOR

(Ref. 15 (GRH 1.6.6) agent shall ensure IATA DGR or equivalent manual documentation is accessible at
locations where check-in and boarding operations are conducted
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(8 of 26)
MAJOR YES MINOR

(Ref. 18 (GRH 1.7.1) agent shall have a system for the management and control of records to ensure the
content and retention of such records is in accordance with the requirements of the authority
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(9 of 26)
MAJOR YES MINOR

(Ref. 19 (GRH 1.7.2) if the handling company utilieses electronic system for the management and control
of the records shall ensure availability of back-up system
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(10 of 26)
MAJOR YES MINOR

(Ref. 20 (GRH 1.9.1) the handling company shall have a quality assurance program that provides for the
auditing and evaluation
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(11 of 26)
MAJOR YES MINOR

(Ref. 21 (GRH 1.9.2) the handling company shall have a process for addressing findings resulting from
audits .
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(12 of 26)
MAJOR YES MINOR

(Ref. 22 (GRH 1.9.3) the handling company shall ensure significant issues arising from audits are subject
to management review
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(13 of 26)
MAJOR YES MINOR

(Ref. 23 (GRH 1.9.4) the handling company shall have an audit planning process
[DOCUMENTED NOT IMPLIMENTED]
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(14 of 26)
MAJOR YES MINOR

(Ref. 24 (GRH 1.10.1) if the handling company has an external service provider the company shall have a
contract or agreement exists with measurable specifications.
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(15 of 26)
MAJOR YES MINOR

(Ref. 28 (GRH 1.11.2) the handling company shall have a safety risk assessment and mitigation program
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(16 of 26)
MAJOR YES MINOR

(Ref. 30 (GRH 1.11.4) the handling company should have a confidential safety reporting system
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(17 of 26)
MAJOR YES MINOR

(Ref. 31 (GRH 1.11.5) the handling company shall have a process for setting performance measurement
indicator to monitor the safety performance
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(18 of 26)
Auditor : .Fadul H. Bashir Auditee: As Per Audit Report
MAJOR YES MINOR

(Ref. 34 (GRH 2.1.3) the handling company shall have a process to ensure training includes testing or
evaluation and requires demonstration of adequate knowledge
Name & Sign.: Fadul H. Bashir Date: 05 JAN,.2020
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(19 of 26)
MAJOR YES MINOR

(Ref. 37 (GRH 2.2.1) the handling company shall have a process to ensure ground handling personnel to
receive DGR training to include initial and recurrent training on a frequency not less than 24 month
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(20 of 26)
MAJOR YES MINOR

(Ref. 38 (GRH 2.2.2) the handling company shall have a process to ensure that DGR training in the
passenger handling. Baggage handling, aircraft loading and load control
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(21 of 26)
MAJOR YES MINOR

(Ref. 40 (GRH 2.3.1) the handling company shall have a program that ensures ground personnel are
trained and completed SMS training
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(22 of 26)
MAJOR YES MINOR

(Ref. 41 (GRH 2.3.2) the handling company should have a program that ensures personnel of service
providers are trained and competent to perform SMS duties.
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(23 of 26)
MAJOR YES MINOR

(Ref. 51 (GRH 3.2.6) the handling company shall ensure procedures are in place for securing an aircraft
prior to overnight or layout parking.
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(24 of 26)
MAJOR YES MINOR

(Ref. 73 (GRH 3.6.1) the handling company shall ensure an emergency management system is in place to
respond for accident or other emergency that may occur during aircraft ground handling operation
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(25 of 26)
MAJOR YES MINOR

(Ref. 78 (GRH 3.7.1) the handling company shall ensure procedures are in place for securing an aircraft
prior to overnight or layout parking.
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

REPORT IA 2017

Report #:(26 of 26)
MAJOR YES MINOR

(Ref. 79 (GRH 3.7.2) the handling company shall ensure procedures are in place for the conduct of an
aircraft security check or an aircraft security search at the originating location if required.
Root Cause:
Name & Sign.: Date:
Completion date:

Closed: Yes No
Follow Up Yes No

Corrective Action Report (Car) : Safety & Quality Directorate

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CORRECTIVE ACTION INTERNAL AUDIT

CORRECTIVE ACTION REPORT (CAR)

MAJOR YES MINOR

[NOT DOCUMENTED NOT IMPLIMENTED]

Name & Sign.: Mustafa M.Eldin Date: 05 JAN,.2020

Name & Sign.: Date:

Name & Sign..: Date:

Safety & Quality Directorate Action: Corrective / Preventive action review:

Name & Sign..: Date:

NOV/SQ/QMSM/ CAR / IA05 REV 00 ISSUE 01 FEB.2017

CORRECTIVE ACTION REPORT (CAR)

MAJOR YES MINOR

[IMPLIMENTED NOT DOCUMENTED]

Name & Sign.: Mustafa M.Eldin Date: 05 JAN,.2020

Name & Sign.: Date:

Name & Sign..: Date:

Safety & Quality Directorate Action: Corrective / Preventive action review:

Name & Sign..: Date:

NOV/SQ/QMSM/ CAR / IA05 REV 00 ISSUE 01 FEB.2017

CORRECTIVE ACTION REPORT (CAR)

MAJOR YES MINOR

Name & Sign.: Mustafa M.Eldin Date: 05 JAN,.2020

Name & Sign.: Date:

Name & Sign..: Date:

Safety & Quality Directorate Action: Corrective / Preventive action review:

Name & Sign..: Date:

NOV/SQ/QMSM/ CAR / IA05 REV 00 ISSUE 01 FEB.2017

CORRECTIVE ACTION REPORT (CAR)

MAJOR YES MINOR

[NOT IMPLIMENTED NOT DOCUMENTED]

Name & Sign.: Mustafa M.Eldin Date: 05 JAN,.2020

Name & Sign.: Date:

Name & Sign..: Date:

Safety & Quality Directorate Action: Corrective / Preventive action review:

Name & Sign..: Date:

NOV/SQ/QMSM/ CAR / IA05 REV 00 ISSUE 01 FEB.2017

CORRECTIVE ACTION REPORT (CAR)

MAJOR YES MINOR

[IMPLIMENTED NOT DOCUMENTED]

Name & Sign.: Mustafa M.Eldin Date: 05 JAN,.2020

Name & Sign.: Date:

Name & Sign..: Date:

Safety & Quality Directorate Action: Corrective / Preventive action review:

Name & Sign..: Date:

NOV/SQ/QMSM/ CAR / IA05 REV 00 ISSUE 01 FEB.2017

CORRECTIVE ACTION REPORT (CAR)

MAJOR YES MINOR

[IMPLIMENTED NOT DOCUMENTED]

Name & Sign.: Mustafa M.Eldin Date: 05 JAN,.2020

Name & Sign.: Date:

Name & Sign..: Date:

Safety & Quality Directorate Action: Corrective / Preventive action review:

Name & Sign..: Date:

NOV/SQ/QMSM/ CAR / IA05 REV 00 ISSUE 01 FEB.2017

CORRECTIVE ACTION REPORT (CAR)

MAJOR YES MINOR

[NOT DOCUMENTED NOT IMPLIMENTED]

Name & Sign.: Mustafa M.Eldin Date: 05 JAN,.2020

Name & Sign.: Date:

Name & Sign..: Date:

Safety & Quality Directorate Action: Corrective / Preventive action review:

Name & Sign..: Date:

NOV/SQ/QMSM/ CAR / IA05 REV 00 ISSUE 01 FEB.2017