Learning Area TVL-Housekeeping Grade Level 11/12

W5 Quarter Fourth Date

I. LESSON TITLE
II. MOST ESSENTIAL LEARNING
COMPETENCIES (MELCs)
III. CONTENT/CORE CONTENT
IV. LEARNING PHASES AND LEARNING ACTIVITIES
A. Introduction (Time Frame: First Day)
LEARNING TASK 1: Word Chase!
Directions: Encircle the ten (10) words related to packaging, storing, and delivering of laundry items and write a short description for each term on a
sheet of paper or notebook.
Important forms for packaging and storing of laundry items/ Ideal standards of
packaging and storing of laundry items/Procedures in storing guest laundry in accordance with the
establishment standards or guest request/ Delivery of laundry items
1. Identify forms needed for packaging and storing of laundry items
2. Explain ideal standards of packaging and storing of laundry items
3 Discuss the procedures in storing guest laundry in accordance with the
establishment standards for
4. Observe correct delivery of laundry items to guests
Important forms for packaging and storing of laundry items/ Ideal standards of
packaging and storing of laundry items/Procedures in storing guest laundry in accordance with the
establishment standards or guest request/ Delivery of laundry items
TLE_HEHK9- 12LL-IVa-h-2

B. Development (Time Frame: Second Day)

LEARNING TASK 2: READ AND STUDY! (LECTURE)

Directions: Read with comprehension the content review about the Important forms for packaging and storing of laundry items, ideal standards of
packaging and storing of laundry items, procedures in storing guest laundry in accordance with the establishment standards or guest request and correct
way of delivering of laundry items. This will be your guide in answering the activities on this Learner’s Packet.

A. Important forms for packaging and storing of laundry items

Form – It is a structured document used to collect required information about the person. It is usually composed of blank fields that the person can fill
in the needed data such as person’s name, address, gender, age, person’s signature etc.

1. Laundry List Form – It is a form consists of different laundry services like laundering, dry-cleaning, and pressing of clothes. The
guest will choose what services he/she prefers with corresponding prices in each service.
2. Delivery Receipt Form – It is a document form which uses to track the different transactions inside and outside of the establishments. In this form,
name of the guest/client is indicated, together with the room number he/she is in.
3. Folio – It is a document that shows the establishment’s bill that usually be paid in cash, cheque, or guest’s credit card. Other services he/she avails
during his/her stay will be included on the said folio. In closing folios, you can create client’s accounts invoices and no extra charges can be included
on the said establishment’s bill.
IV. LEARNING PHASES AND LEARNING ACTIVITIES
Sample of Laundry list form
Sample of Delivery Receipt form
Sample of Folio (Payment Form)

B. Packaging procedures of guest laundry in accordance with the ideal establishment standards or guest request
1. Knock three times on the door to acknowledge the presence of the guest attendant. Then, greet the guest and say your purpose in doing the task.
2. With the approval of the guest, get your checklist form and count the clothes that you are packing. Look for pockets if there are accessories hidden.
3. Clean the storage area thoroughly. Get rid of bugs, ants and other insects from the corners of storage area or cabinet. Use safe and odorless
insecticides intended for this purpose.
4. You can use dryer sheets for additional clean scents, but this is optional. It depends on the guest if he/she allows you to use the said dryer sheets.
5.Use sealable bags in packing clothes to prevent mildew and avoid bugs and insects coming in the clothes.
6. If you want to hang the guest’s pants, suits and, coats, use cedar hanger instead, because this acts as a natural repellent that gets rid of moths, bugs,
and insects. Cedar wood can be used as a hanger and a chip to eliminate different kinds of insects. You can use lavender for additional scent and acts as
a natural repellent too.
7. The guest attendant must be careful and polite in doing the task.
8. After packing, tell that you have finished the task. Get your checklist form and let the guest signed with his/her signature. This is to ensure that
he/she has the consent of doing the task according to the establishment’s standards.

C. Storing procedures of guest laundry in accordance with the ideal establishment standards or guest request
1. Store the guest’s clothes and linen according to their sizes. This could be to the biggest up to the smallest size.
2. Store the clothes and linen preferably sealable. Maximum of storage bag is in medium size with thirty-three gallons not more than 7.5 kilos per bag.
Again, pack them in the biggest up to the smallest size.
3. Twist the storage bag with a thin cord intended for this purpose.
4. Compress the clothes and linens by squeezing out the air but not damage the clothes. Do not tie a knot, instead make “bun” on top.
5. Label the storage bag according to guest’s information. If the payment has been made, the establishment’s official receipt will be attached on it.

D. Correct delivery of laundry items to guests

1. Arrange the storage bag inside the storage box. Hold your laundry storage box using the guest attendant’s left hand.
2. Empty the left hand by placing the folio on top of the laundry storage box.
3. Knock three times on the door to acknowledge the guest attendant’s presence.
4. Once the door has opened, remember that the guest attendant will only take one step from the door.
5. Do not close the door until acknowledged by the guest.
6. The guest attendant will greet the guest and say his/her purpose in doing the tasks.
7. Ask the guest of where the storage box be placed.
8. Present a folio to the guest and tell the payment preferences. This could be in cash, cheque, or credit card. The payment will be handled in the
Cashier’s station only. The guest attendant is not allowed to handle and receive the payments.
9. Ask the guest for any further assistance he/she needs.
10. Then, get the checklist form indicating that the guest attendant has finished the tasks. Then, ask the guest to sign his/her signature on the form to
guarantee that the services he/she avail is finished. This is also to ensure that he/she has the consent of doing the task according to the establishment’s
standards.
10. Before leaving the room, greet again the guest with polite expressions like “Thank you for choosing and staying in the establishment’s name and
Wishing you a great day sir/ma’am!”. Then, slowly close the door.
Learning Task 2: Arrange me!
Directions: Below are the pictures of packaging and storing procedures of laundry items. Arrange the pictures in correct order and write the steps on
the space provided. Then, explain each procedure in designated box. Copy it on a separate sheet of paper.
Set A-Procedures in packaging of laundry items Set -Procedures in sorting of laundry items
 packaging storing standard procedure delivering laundry items

IV. LEARNING PHASES AND LEARNING ACTIVITIES

D. Assimilation (Time Frame: Fourth Day)
LEARNING ACTIVITY 4: “SITUATIONAL ANALYSIS”
Directions: Analyze the situation and prepare a form appropriate for the guest’s requests considering the proper procedures in packaging, storing, and
delivering of laundry items. Your output will be scored using the rubric below.

Scene: Mr. Victor Ramos, a desk receptionist in MG Hotel arranged booking of the upcoming event of Shane’s 18 th birthday celebration, daughter of
Mr. and Mrs. Castillo. The family also wants to spend their time together on the said place before the party. The following are the information and
details they agreed on:
 They will arrive on 12:30 in the afternoon, May 12, 2021 and expected departure will be on the next day.
 Family package rate they avail is Php 3500/day.
 They avail extra services for laundering and pressing of dresses and pants.
 The delivery service on the said laundry items will be delivered before 8:00 in the evening.

V. ASSESSMENT (Time Frame: Fifth Day)

(Learning Activity Sheets for Enrichment, Remediation, or Assessment to be given on Weeks 3 and 6)
Learning Task 5: Name Me!
Directions: Identify the words being described. Select your answer from the words in the box and write it on a sheet of paper.
1. It is a process of arranging the cloth in order position.
2. These are items used to be washed, dried and folded.
3. It is a step-by-step action conducted in a certain order or manner.
4. It is a process of keeping the cloth inside the clean container or storage box.
5. It is a process of bringing or hand-over the items to the proper recipient with correct address.
Learning Task 6: Multiple Choice
Directions: Read the sentences carefully. Write only the letter of the correct answer on your answer sheet.
1.One afternoon, your sister folded and arranged her clothes from biggest to smallest size. What do you call the process does your sister follow in the
procedures in arranging laundry items?
A. Packing B. Storing C. Washing D. Sealing
2. Kath, a laundry attendant, found out that the storage area is unclean and infested with moth and other insects. If you are Kath, how will you solve the
problem?
A. I will use high-powered cleaning tools and insecticide spray.
B. I will utilize organic cleaning agents because these are safe for the environment.
C. I will spray right away the safe insecticide mist to get rid of unwanted moths and insects.
D. I will clean it first using proper cleaning tools and agents and, I will use safe insecticide spray to make it clean and safe for storing clothes.
3. Why is important to be equipped with the various procedures in packing, storing, and delivering of laundry items according to establishment standards?
I. To maintain effective services to the guest.
II. To accommodate the clients with good services.
III. To give maximum care to guest’s valuable laundry items.
IV. To provide quality services to the guest and to protect his/her valuable laundry items on its finest.
CHOICES
A. I only B. IV only C. II and III D. I, II, IV
4. How will you show good behavior while doing the packing and storing of guest’s laundry items?
A. I will create a schedule in doing the task.
B. I will use my time wisely to fulfill my duties.
C. I will use laundry checklist form correctly in doing the task.
D. I will observe and follow the steps in packing and storing of guest’s laundry items.
5. Mari, a Laundry attendant was approached by the guest to pay the bills on the cashier’s station. If you are Mari, how will you handle the situation correctly?
A. I will tell him/her to pay in the bank for convenience.
B. I will tell him/her that it is not my duty to accept payments.
C. I will tell him/her politely to approach the cashier’s station to pay his/her bills.
D. I will tell him/her to go directly to the cashier’s station for the process of paying the bills.
IV. LEARNING PHASES AND LEARNING ACTIVITIES
VI. REFLECTION (Time Frame: Fifth Day)
 Communicate your personal assessment as indicated in the Learner’s Assessment Card.
Personal Assessment on Learner’s Level of Performance
Using the symbols below, choose one which best describes your experience in working on each given task. Draw it in the column for Level of
Performance (LP). Be guided by the descriptions below:
 - I was able to do/perform the task without any difficulty. The task helped me in understanding the target content/ lesson.
 - I was able to do/perform the task. It was quite challenging, but it still helped me in understanding the target content/lesson.
? – I was not able to do/perform the task. It was extremely difficult. I need additional enrichment activities to be able to do/perform this task.
Learning Task LP Learning Task LP Learning Task LP Learning Task LP
Number 1 Number 3 Number 5 Number 7
Number 2 Number 4 Number 6 Number 8
VII. REFERENCES “Curriculum Guide in Housekeeping (NC II) series 2016, K to 12 basic Education Program Technology and Livelihood
Education”, Department of Education, Philippines, 2016
“Folding Clothes & Laundry: Storing Folded Laundry”, Youtube, October 4, 2008, video, 1:58, https://bit.ly/3omDulQ
“Packaging - Liberty Laundry”, Youtube, September 2, 2016, video, 0:56, https://bit.ly/3tWaVww
“Delivering Laundry”, Youtube, November 9, 2012, video, 1:31, https://bit.ly/3wei7pr
Prepared by: MICHELLE B. GARPIN Checked by: HERMAN CATAPANG
GAYLEE G. MASANGCAY
CYRUS T. FESTIJO