Q 2.) Writing a Claim Letter.

(Marks 05 – Time required: 25 minutes)

When President Carlos Menem of Argentina took office in 1989, he and his economy minister Domingo
Covallo decided that competition from foreign producers would stimulate Argentine businesses to
provide better products at competitive prices. To the delight of Argentine shoppers, the import tariffs
were lowered and goods began pouring in from all over the world: calculators and copy machines,
scissors and automobiles, bicycles, toothpicks – and peaches.

When Menem’s new policies took effect, California peach growers responded eagerly to the opening of
the new market. Individual growers banded into the California Peach Growers Association to ship their
fruit to Edcadassa, the Argentine firm that oversees all imported goods while they await customs
clearance at Ezeiza international airport.

As supervisor of the Argentine project for the growers association, you were extremely pleased with
success of the first few shipments; everything had gone smoothly. Then word came back from angry
Argentine buyers that the fresh Californian peaches they had expected arrived at their stores ready for the
garbage bin. They refused to pay for the rotten fruit, and your growers lost $ 50,000.

You made inquiries and discovered that Edcadassa was overwhelmed by the level of imported goods
flowing into Argentina, (an average of 150 tons a day, compared with 60 tons two years before). Your
peach shipment was lost in the confusion, and by the time it was cleared through customs, three weeks
late, the peaches were already rotten. Since you had shipped the fruit when it was at the perfect stage to
make the journey, await the normal customs delay, and ripen gently in the supermarkets of Buenos Aires,
you believe the responsibility for the shipment’s destruction rests with Edcadassa.

YOUR TASK: Write a letter to Edcadassa ( Columbia 4300, 1425 Buenos Aires, Argentina)
requesting full compensation for the ruined peaches.

Answer (2)

Edcadassa

Columbia 4300,

1425 Buenos Aires,

Argentina

16th September 2020

Dear Sir/Madam,

I bought peaches and got it 3 weeks later from the date of delivery. I have found that the peaches
have the accompanying issue and it is all ruined in the transaction. The Consumer Rights Act
makes it an inferred term of the agreement that products be as depicted, for a reason, and of
acceptable quality.

As you are in the break of agreement I am dismissing the peaches and solicitation that you
discount the whole paid to you of [price]. I additionally expect you to affirm whether you will
organize the peaches to be gathered or will repay me for the expense of bringing it back. If I
don't get your palatable recommendations for settlement of my case inside seven days of the date
of this letter, I mean to give a case against you in the region court moving along without any
more reference to you.

With & Regards,

Furqan Ali Khan

Assessment Rubric

• Content/Ideas/Relevance: 1.5
• Organizational Strategy (Direct/Indirect): 1.5
• Format: 0.5
• Language (YOU attitude & Accuracy): 1.5