COMPANY INC.

December 02, 2016

MR. JOHN XXXXX

Company Name
Address
Dear Mr. XXXX:
Good Day!
This pertains to the report received by the undersigned from Ms. XXXXXXXXXXXXX, dry goods receiving
supervisor, regarding to the damage nine (9) packs of [products] worth Php266.00/pack with total amount
of Php 2,394.00 upon delivery at Dry Goods Receiving.
According to Ms. XXXXXXXXXX, upon delivery of the vehicle with plate number 1449 F-154343 of
[Company name] the said items were packed with styropor, when Ms. XXXXXXXXX, dry goods receiving
checker, opened it she noticed that the said items were half rotten. After checking, the said items were
immediately forwarded to Fresh Market group for proper disposition.
Please see attached picture for reference.
For your information and appropriate action.
Thank you.

Prepared by:
XXXXXXXXXXXX
CRS MT

Make a draft of a response letter regarding the above concern specifically stating that the damage was
not our companys fault, but without compromising the companys relationship with the customer.
The letter should indicate the ff. points:

Good quality ang products namin and so far wala pang naging concern
Pagka-deliver ng tao namin, meron checker ngche-check ng quality at wala naman siyang
sinabing concern like damage na items
Baka dahil sa travel time kaya nasira yung mga items