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CHAPTER-1

INTRODUCTION

Urban Clap is a platform to make our urban lives more fulfilling to solve our
needs in a clap .Hence the name, Urban Clap.UrbanClap is India's largest at-
home services marketplace. The platform helps customers hiretrusted
professionals for services such as salon at home, cleaning, plumbing, carpentry,
interiordesign, wedding photography, yoga training and more. Since its
inception in 2014, UrbanClaphas built a network of 100,000+ hand-picked
service professionals, and served over 2 millioncustomers across major
metropolitan cities of India.UrbanClap is a platform to make our urban lives
more fulfilling to solve our needs in a clap.Hence the name, UrbanClap. It
enables users to find any service professional like a plumber,a wedding
photographer, a yoga teacher, or an interior designer. They want to be the go-
to platform helping customers complete the projects that are important to their u
rban lives , everything from designing their homes to capturing key moments,
learning arts, filing taxes,and getting healthier etc. UrbanClap is recognized as
the fastest-growing startup in India.Customers hire trusted professionals for all
their service needs. Consisting of young and passionate people working
tirelessly to make a difference in the lives of people by catering totheir service
needs at their doorsteps. Currently, the company has employed over 300
people,with over 65,000 professionals having been enlisted. It is fully
operational in at least 16 citiesin India
 

Organized service commerce is a large yet young industry in India. While India

is a very largemarket for home and local services (~USD 50 Billion in retail
spends) and expected to doublein the next 5 years, there is no billion-dollar
company in this segment today. The industry is barely ~20 years old, with a
sub-optimal market architecture typical of an unorganized market
 – 
 fragmented supply side operated by middlemen. As a result, experiences
are broken for bothcustomers and service professionals, each largely relying
upon word of mouth to discover theother. The industry can easily be 1.5-2x
larger than it is today, if the frictions in user and professionals journeys are
removed
 – 
 and the experiences made more meaningful and joyful.
UrbanClap is a “services platform”, with the bold ambition to organize the key
verticals within
the service commerce industry, bringing in the benefits of scale - structured
processes, systems,standardization, transparency and trust. This platform will
enable billions of dollars incommerce annually, and create jobs for 1 million+
service professionals. The key industriesthat we are going to organize over the
next few years include
 – 
 home improvement, homemaintenance & repairs, appliance repairs, salon spa
& makeup services, fitness & health athome, academic tuitions, photography &
events, packing & moving etc
    

3
 
ABOUT CO-FOUNDER 
 
Abhiraj Bhal
 
Raghav Chandra

Abhiraj is responsible for operations and service provider

on- boarding at UrbanClap, he was a consultant with The Boston Consulting Gr
oup, advisingfortune 500 companies across India, Germany and South East
Asia. He holds a B.Tech inElectrical Engineering from IIT Kanpur and an MBA
from IIM Ahmedabad
Raghav Chandra Leads the technology and product development atUrbanClap.
He has spent the majority of the last decade at the silicon valley. He was a
softwareengineer at twitter in San Fransisco. Raghav holds a Bachelor of
Science degree in ComputerScience and Engineering from the University of
California, Berkeley