CURRICULUM VITAE

Anu Chauhan
+91-7042872806
Dwarka, Delhi
anu.chauhan9449@gmail.com
CAREER OBJECTIVE:
Operations and Backend Support professional with experience in operations handling for
the customer in the Semiconductor Industry, having communication skills with constant
hunger to learn more and grow my skills to contribute towards growth and prosperity of
the organization.
PROFESSIONAL SUMMARY:
• Operations and Backend Support management
• 4 years+ experience in the field
KEY SKILLS:
Order Management, Forecasting, Customer Support, Customer Inquiries, Handle
Complete Operations Cycle (Pre Sales and Post Sales), Collection of Payments, Zoho,
CRM and Global SAP System, Internal Company(Japanese) System.

WORK EXPERIENCE:

(1) Rohm Semiconductor India Pvt. Ltd. – From Nov 2016 to Till Date –

COMPANY PROFILE: ROHM is an industry leader in ICs, discrete components and

module products, utilizing the latest in semiconductor technology. ROHM's proprietary
production system, which includes some of the most advanced automation technology, is
a major factor in keeping it at the forefront of the electronic component manufacturing
industry.

SALES ASSOCIATE JOB PROFILE:

Order Management for the customers that includes EDI based order loading as well as
manual entry of the orders, Delivery planning for the Internal and on the customer side,
Documentation of new customers entry, customer code generation, registration of new
parts and products, Training of new Sales Associate about all the processes.

KEY RESPONSIBILITIES:

• ORDER MANAGEMENT- Manual key-in of P.O, EDI uploading of P.O., Amendment

of EDI error, Amendment of Customer P.O. Discrepancy, Custom Lock Release request,
Documents filling ( P.O. Invoice etc), Amendment of Pre-order due date (balance every month),
Adjustment of P/O balances, Forecast check, Customer Short L/T P.O., Customer PO Delivery
Status, Customer PO and Factory PO Delivery Status, Delivery Instruction Monitoring, Factory PO
Cancellation ( if needed), Coordinate Parts Registration, Cooperate with AC for Replacement,
Goods return note and Credit Note, Lot no checking, Lock and control for suspect lot number,
Sample Request, Checking Country of Origin, SEA to AIR shipping amendment ( if needed)
 • DELIVERY MANAGEMENT (INTERNAL) - Expediting Delivery request to
Production, Manual Delivery Instruction (D/I) request form to Singapore Warehouse (before
Singapore time 12:00 PM), Daily Request Sheet to JPN (If any), Delivery Instruction (D/I) from
factories, Irregular shipment request to Japan, Urgent shipment request to warehouse, Normal
Shipment, Follow up Warehouse reply ( for controlled items), Factory PO cancellation request to
Warehouse, Urgent Manual Delivery Instruction (D/I)request, Stock Transfer from other factories,
Incoming Shipment Schedule from Production, Freight Charges Approval, Proper Coordination
with FORWARDER

• DELIVERY MANAGEMENT (CUSTOMER) - Invoice Data to Customer, Packing

list and AWB, Delivery schedule confirmation, Prompt response to customers queries ( by phone
and email), Updated simulation report, Critical parts check

• DOCUMENTATION - Change Order Form Issuance, GRS request form ( if needed), Tax
invoice revision/Dummy invoice Issuance, Original Invoice Submission, Issue application for new
customer registration, Issue application for new Del-To registration, Issue application for amend or
change of customer details, Del-To, payment term, Issue applications for new program development
request, Cooperate with Sales for Replacement, Goods return note and Credit Note, Customer Code
Creation, Price Change update

• COOPERATION - Coordination of Monthly Sales Target Achievement, Excess Stock

Control, Cancellation for both Factory PO/Customer PO, Excess Stock Transfer to Other ROHM
warehouse

• REPORTING - Updating the critical list report (weekly/monthly) as requested by Sales, Report
critical items to Sales ahead of time, Reporting of P.O. cancellation requested by customer,
Reporting other issue

• TRAINING - Assistance and Support to other CSR, Training them about the customer
background, basic information of the company software, policies and other processes.

PROFESSIONAL QUALIFICATION:

Pursuing MBA in OPERATIONS MANAGEMENT from NMIMS(Narsee Monjee

Institute of Management Studies) UNIVERSITY

Bachelor of Commerce passed with 61.60% in the year of 2014 from RKPG COLLEGE
(CCS UNIVERSITY) Shamli, U.P.

EDUCATIONAL QUALIFICATION:
Qualification College Percentage
Higher Secondary School (10+2 St. R.C. Convent School, 73%
with Commerce) Shamli
Secondary School Certificate St. R.C. Convent School, 61%
Shamli
OTHER QUALIFICATION: Bigger to Intermediate Course Excel and Incoterms
Course on Udemy
COMPUTER PROFIENCY:
- Operating system (all)
- HTML (Basic)
- Microsoft Office (2003, 2007, 2013 and 2019)
- Microsoft Excel(Basic)
- Internet

STRENGTH AND WEAKNESS:

Strength Weakness
• Passion to excel and enhance skills • Being Introvert sometimes
• Self-Motivated and Determined • Aggression for accomplishment
• Ability to think on my feet
• Strong communication skills and
power to convince people
• Consistent and a team player
• Excel Skills

PERSONAL PROFILE:
Father’s name : Mr. Yogendra Singh
Date of birth : 10 June 1994
Nationality : Indian
Language known : English, Hindi
Marital Status : Unmarried
Permanent address : #436, Ward No. 7, Budhana Road, Shamli, U.P. 247776

HOBBIES:
Reading, Listening Music, Learning new skills and Exploring.

ABOUT MYSELF:
Hardworking, capable and hunger to learn, strong communication and analytical skills and
looking forward to join an organization that provide space and support to develop.
I declare that the above information is true to the best of my knowledge.

Anu Chauhan