Work allocation management plan

Work allocation matrix

Complete the following matrix.

Team member Justification Work allocations (Additional)

(why is this efficient and cost effective for the
organisation)
Example: Jane has 4 years’ experience in bushland 1. Supervise the activities and
Jane Smith blooms. Hard working and reliable work volume in Customer
Services
ADD MORE ROWS AS
REQUIRED
Alex Kozani Alex has excellent knowledge of Provide leadership,
all the products, services and guidance and support to
warranties and is working toward the Customer service
becoming a subject matter expert. administration team
He is particularly knowledgeable members and ensure
about the watering (reticulation) adherence to policy,
systems at Bushland Blooms. procedure and
organisational.

Duong Nguyen An agent at Bushland Blooms for Review, approve, manage

about two years. Hard working, and process all customer
keen to improve and ambitious. returns , refunds and
He has worked in many different exchanges.
departments at Bushland
Blooms. Duong is well liked and Liaise with other Managers
respected by his colleagues. and/or Team Leaders to
ensure a consistent
approach to management
of the customer service and
sales according to
Bushland Blooms policy
and procedures.

Susan Donge Susan has 5 years’ experience in Consistently monitor policy

the Bushland Blooms and processes with a view
Administration team. Enjoys to recommending changes
doing the administrative tasks.
or updates to improve
them.

Will the work allocation impact the assigned team member/s current pay scale under the award?

Yes/No

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Please explain your response

Nick receives the highest amount of pay scale in our team, as his age and experience,
other employees from our administration team will remain on the same rate of
payment unless other rewards are required such as overtime and loading fee
penalties.

Identify any additional items the employee needs to be aware of while undertaking the new work allocation.
Consider legislation, awards and Bushland Blooms Code of Conduct
[Available from Bushland Blooms Intranet > About us]

Bushland Blooms Code Of Conduct

Complying with the company’s code of conduct and following all policy and
procedures, (Policy and procedures regarding newly appointed staff training)

Integrity and impartiality - That is: being honest, fair and respectful in every dealing,
and being unprejudiced, unbiased and just.

1. Promoting organisational vision - That is: contributing to outcomes that benefit

the organisation.
2. Commitment to policy and procedures - That is: respecting and upholding the
policy and procedures of Bushland Blooms.
3. Accountability and transparency - That is: taking responsible actions and
decisions that align to level of delegation and responsibility.

Payroll.
If an employee exceeds the hours of 38 hours per week, they will then receive a
penalty for overtime.
All hourly rates are negotiated on individual basis but cannot be lower than the
recommended award for team members. 
Casual employees receive an additional casual loading above the hourly rate
25% Monday to Friday
33% Saturday and Sunday

All employees to ensure they stay committed to work place health and safety and they
follow:

 Your activities involve no risk to yourself or others

 You familiarise yourself with (and apply) the guidelines outlined in this policy
document
 You immediately notify management of any risk (or potential risk) which may cause
injury or illness to yourself and/or other staff
You immediately notify management of any work-related illness or injury

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Communication strategy
Complete the following

Team member and Relationship Method to When to

department area communicate communicate
Example: They will need to know as Send email Before Nick leaves then
Bushland blooms the team leader (Nick) is the first day the new
complaints manager the lead contact person person is in the role
for the complaints
ADD MORE ROWS AS department
REQUIRED

Human Resources Samantha is in Sending email Every Monday

Manager charge of managing afternoon, shift
Samantha Kings the payroll, times of staff
therefore she is the needs to be
lead person for emailed to
managing staffs Samantha so she
wages. can proceed to
process staffs
wages and
payslips.
Marketing Manager He is at the Via Computer and Always
Dave Healy corporate level and developmental implementing
will introduce programs and plans and
initiative sales and advertisement strategies that
marketing will improve sales
strategies. and marketing
strategies.

National Sales His role includes Via Computer and Every now and
Manager sourcing and developmental then, because
Matthew ward initiating strategic programs targeting a sales
product lines and monthly must be
developing updated every
strategies and single day in
tactics to increase order to reach the
market share. qoutas.

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Work Plan
Select one team member and develop a complete work plan for them.

WORK PLAN TEMPLATE

Work task allocation Resources provided Authority to undertake Key Result Key performance Reporting to From date to date
the role Areas indicators

Example
Joe Bloggs Time allowed away from Delegation of authority to HR All appraisals carried Customer service 00/00/00 to
Actively participate in supervision to prepare for undertake this role will be within designated administration 00/00/00
performance appraisals for and conduct appraisals. circulated to all affected timeframes. manager
Customer service administration Access to HR computer drive staff and management. Positive feedback from
to allow for preparation of staff re conduct of
team
appraisals appraisals.
ADD MORE ROWS AS
REQUIRED
Supervise staff Access to HR Authority to HR, staff All appraisals Customer 30-02-21 to
activities and workflow emails to review undertake this carried within service 30-03-21
in the customer customer role by will be to designated manager
feedback to all affected staff timeframes.
service administration
ensure service and management Positive
team to meet the standards have feedback from
highest customer been met. staff re
service standards conduct of
appraisals.
Review, approve, Access to invoices Authority to HR, Carried out in Customer Ongoing +
manage and process and record access HR Customer conjunction to service
all customer returns , keeping, to gain invoices and files service customer administratio
refunds and exchanges receipts and by all affected team returns, this is n
customers staff and a daily task.
information such management
as banking details
to process returns
or exchanges.

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Be the lead contact Complaints These matters Administr In determining HR Ongoing +
person for customer system program, are dealt with in ation the
complaints Policies and accordance with managem appropriate
procedures. the needs and ent action the
Fair work requirements of principal or
ombudsman. the particular manager,
workplace, taking subject to
into account satisfying any
Department of legal or policy
Education and requirements,
Training should use his
(“Department”) or her
policy and best professional
practice judgement to
decide
whether the
matter should
be dealt with
as a
complaint,
unsatisfactory
performance
or misconduct.

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Risk analysis
Complete the following.

Risk Likelihoo Consequences Action required Risk reduction

d strategies
Likely Serious o Tolerate Borrow a team member
Eg Service
o Treat from complaints
standards Average Transfer department during peak
o Terminate call- Performance
wait time to be less management is the 3
than 3 minutes minutes

ADD MORE
ROWS AS
REQUIRED
Wrong Likely Serious Treat By continue on
process of the job training
sales orders to new staff and
get certified
before getting
deployed or to
start work.

Lack of new Likely Serious Transfer By providing a

product one on one
knowledge coaching and
training with
their trainer and
sales team.

Staff with Likely Serious Transfer Discussion with

unlikely staff about the
attitude new skills and
knowledge on
how the
company’s work
ethics and to
help them follow
gradually the
proper work
etiquette since
they are still in
the period of
adjustment of
attitude.

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Outline your strategy to hand over the task/s to the assigned team member to ensure they
understand and agree to work allocation and performance standards prior to commencement of
the position. [100-120words]

Source:

https://www.ilearnportal.com.au/bbcswebdav/pid-231221-dt-content-
rid-
327687_1/library/BushlandBloomsIntranet2017/intranet/home.html

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