NOC & SOC Dimensioning Tool

<Date>
Template Instructions

This template allows users to represent a <Method of Engagement Name> . The elements are:

- Revision Control sheet allows to maintain a record of changes made on the document.
- Dimensioning Model tab includes the Dimensioning model for Staff and Facilities.
- Configurations tab includes the pre-determined Standard configurations.

Along the model:

Blue cell means editable value

Grey cell means calculated value

ame> . The elements are:

de on the document.
aff and Facilities.
Revision Control

Version N° Issue Date Status

Reasons for Change
SOC Dimensioning

INPUTS

1. Network Characteristics

Number of RAN Sites (#) 200

18

Number of Regions (#) 2 16

14
Number of Core Sites (#) 1
12

2. Work Shift 10

8
Number of Work Shifts (#) 4
6

4
3. Type of Configuration
2
Configuration type (Type) Configuration 3 4 0
Tier 1

STAFF DIMENSIONING MODEL

Tier 1

Proposed Value Custom Value

Tier-1 FM (Generic) No Yes
Tier-1 FM (Regional) No Yes
Tier-1.5 FM Yes Yes
Tier-1 FM-RAN No Yes
Tier-1 FM-TX No Yes
Tier-1 FM-CORE No Yes
Customer Care No Yes
Service Monitoring Tier 1 No Yes
Care + Monitoring No Yes
Monitoring + Support Yes Yes

Tier 2

Proposed Value Custom Value

Tier-2 FM (RAN) No Yes
Tier-2 FM (TX) No Yes
 Tier-2 FM (CORE) No Yes
Tier-2 FM + PM No Yes
Tier-2 FM + PM + OSS Yes Yes
Service Support Tier 2 No Yes
Service Support Tier 2 + Performance No Yes

Miscellaneous Operators

Proposed Value Custom Value

Performance Management No Yes
Access Mgmt. & Field Dispatch No Yes
OSS & Tools No Yes
Shift Leader Yes Yes

Management Team

Proposed Value Custom Value

Tier-1 Manager No Yes
Tier-2 Manager No Yes
TX Manager No Yes
Core Manager No Yes
Problem Manager No Yes
Incident Manager Yes Yes
Change Manager No Yes
NOC Manager Yes Yes
SOC Manager No Yes

PHYSICAL RESOURCES DIMENSIONING MODEL

FACILITIES

Required Facilities
Office Space (sq. m) 29.6 3.7m2 per person (11m3 per person w/3m hei
Meeting/Situation Room (#) 1 1 MR per project
Dashboard Screen(s) (#) 2 2 Main screens (weather + news)

OFFICE EQUIPMENT

Required Equipment
 Laptops 29 One PC per Staff Member
Desks 8 One PC per Staff Member
Docking Equipment 8 (Screen+Keyboard) per Desk
Chairs 16 One PC per Staff Member + Meeting Rooms (8

Routing & Switching

# of Port p/ SW Equipment 20

# of required ports 10 One per desktop + 2 per MR

Total # of Routers 2

Total # of Switches 1
 Staff Summary

18

16

14

12
Total Staff
10 29
8

0
Tier 1 Tier 2 Miscellaneous Management Team
Operators

Staff p/ Shift Total Staff

-- --
-- --
2 8
-- --
-- --
-- --
-- --
-- --
-- --
2 8

Total 16

Staff p/ Shift Total Staff

-- --
-- --
 -- --
-- --
1 4
-- --
-- --

Total 4

Staff p/ Shift Total Staff

-- --
-- --
-- --
1 4

Total 4

Staff p/ Shift Total Staff

-- --
-- --
-- --
-- --
-- --
1 4
-- --
1 1
-- --

Total 5

m3 per person w/3m heigth)

mber + Meeting Rooms (8)
 Group Config1 Config 2 Config 3
Tier-1 FM (Generic) Yes No No
Tier-1 FM (Regional) No Yes No
Tier-1.5 FM No No Yes
Tier-1 FM-RAN No No No
Tier-1 FM-TX No No No
Tier-1 FM-CORE No No No
Customer Care Yes No No
Service Monitoring Tier 1 Yes No No
Care + Monitoring No Yes No
Monitoring + Support No No Yes
Tier-2 FM (RAN) Yes No No
Tier-2 FM (TX) Yes No No
Tier-2 FM (CORE) Yes No No
Tier-2 FM + PM No Yes No
Tier-2 FM + PM + OSS No No Yes
Service Support Tier 2 Yes No No
Service Support Tier 2 + Performance No Yes No
Performance Management Yes No No
Access Mgmt. & Field Dispatch Yes No No
OSS & Tools Yes Yes No
Shift Leader Yes Yes Yes
Tier-1 Manager Yes Yes No
Tier-2 Manager No Yes No
TX Manager Yes No No
Core Manager Yes No No
Problem Manager Yes No No
Incident Manager Yes Yes Yes
Change Manager Yes No No
NOC Manager Yes Yes Yes
SOC Manager Yes Yes No