Knowledge1 Cert 3 Cookery

7yCourse Details
Course Name
Unit(s) of competency
Unit Code (s) and LEADERSHIP AND MANAGEMENT (CLUSTER)

Names
(BSBDIV501, SITXCOM005 & SITXHRM003)
Assessment Details
Term and Year Time allowed
Assessment No Assessment Weighting
Assessment
Descriptor
Due Date Extension (if approved)
Re-Assessment Details
Term and Year Time allowed
Assessment No Re-assessment Fee Paid?
Assessment Type
Due Date No Extension
Student Details and Declaration

Student Nima sherpa
Name
Student ID 201965764 Trainer/Asses Sydgi Zannetos
sor’s Name
Student Declaration:
a. I declare that the work submitted is my
own and has not been copied or plagiarised
from any person or source.
b. I have not submitted any part of this
assignment previously as part of another
unit/course.
c. I acknowledge that I understand the
requirements to complete the assessment
tasks.
d. The assessment process including the
provisions for re-submitting and academic Signature:
appeals were explained to me and I __________________________________
understand these processes. Date: ______/_______/__________
Assessment Outcome - To be completed by the Assessor

Assessor’s Name
Satisfactory Not
Results Satisfactory Marks:
Re-assessment Due
eligibility Yes No Date:
Assessment Task
Leadership and Management: Cluster (BSBDIV501, SITXCOM005 & SITXHRM003) Page 1 of 16
This assessment First Attempt 2nd Attempt Late Penalty__________
FEEDBACK TO STUDENT
Progressive feedback to students, identifying gaps in competency and comments on positive improvements:
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Student Declaration: I declare that I have been Assessor Declaration: I declare that I have
assessed in this unit and I have been advised of my conducted a fair, valid, reliable and flexible
result. I am also aware of my right to appeal and the assessment with this student, and I have provided
reassessment procedure. appropriate feedback
Signature: ____________________________ Student did not attend the feedback session.

Date: ____/_____/_____ Feedback provided on assessment.
Signature: ____________________________
Date: ____/_____/_____
FEEDBACK TO STUDENT (FOR REASSESSMENTONLY)
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Student Declaration: I declare that I have been re- Assessor Declaration: I declare that I have
assessed in this unit and I have been advised of my conducted a fair, valid, reliable and flexible
result. I am also aware of my right to appeal. assessment with this student, and I have provided
appropriate feedback
Signature: ____________________________
Date: ____/_____/_____ Student did not attend the feedback session.
Feedback provided on assessment.
Signature: ____________________________
Date: ____/_____/_____
Assessment Task
Assessment Task
(Knowledge)
Leadership and Management (Cluster)

BSBDIV501, SITXCOM005 & SITXHRM003
Assessment Task
DOCUMENT CONTROL
Version Date Comments
1.0 15th April 2019  Original
ASSESSOR PRE-ASSESSMENT CHECKLIST
This checklist is to be completed prior to commencing the assessment.
Please discuss this with the learner and circle yes or no for each question.
Is the learner ready for assessment? ☐Yes ☐ No

Have you explained the assessment process and tasks? ☐ Yes ☐No
Does the learner understand which evidence is to be collected and ☐ Yes ☐No
how?
Have the learner’s rights and the appeal system been fully explained? ☐ Yes ☐No
Have you discussed any special needs or reasonable adjustments to be ☐ Yes ☐No
considered during the assessment?
Does the learner have access to all required resources? ☐ Yes ☐No
ASSESSMENT INSTRUCTIONS
PURPOSE OF THE ASSESSMENT TASK
Assessment Tool Knowledge
Unit Code (s) Leadership and Management (Cluster)

and Names BSBDIV501 Manage diversity in the workplace
SITXCOM005 Manage conflict
SITXHRM003 Lead and manage people
To demonstrate satisfactory completion of this Assessment Satisfactory Not Satisfactory
Task the learner must: (S) (NS)
Part A: All Short Answer Responses completed and ☐ ☐

correctly answered
Part B: All True or False statements completed and ☐ ☐

correctly answered
Overall Assessment Task Performance Satisfactory Not Satisfactory

(S) (NS)
Assessment Task
Assessment Task: Knowledge ☐ ☐
Resources required for this Assessment
Trainers and Assessors are required to ensure all learners have access to:
 Text Book: Management Theory and Practice (2015) Edition 6 Kris Cole ISBN
9780170354059
 Text Book: Management: A Pacific Rim Focus (2008) 5th Edition. Bartol, Tien, Matthews &
Sharma
 Student Handout: Glossary of Industry Terms (Leadership)
 Patrick Lencioni’s ‘Five Dysfunctions Of A Team’
 Computer with Internet Access and appropriate Microsoft Office Software Applications
 Flash Player for Multimedia Videos
 Website Resource: http://www.corporate-ethics.org/pdf/ethical_leadership.pdf
 Website Resource: http://www.managementstudyguide.com/leadership-ethics.htm
 Website Resource: https://www.weforum.org/agenda/2015/03/six-key-principles-for-ethical-
leadership/
 Website Resource: http://www.nwlink.com/~donclark/leader/leadstl.html
 Leadership questionnaire http://www.nwlink.com/~Donclark/leader/matrix.html
Instructions for Trainer and Assessors

This assessment task has to be conducted as per the Assessment Conditions:
In class ☐ In an Industry Workplace ☐ In a Simulated Industry Environment
Please read the following instructions carefully
 Attendance must be recorded in the Attendance Spreadsheet

 The assessment is to be completed according to the Assessment task instructions
 This is an individual assessment conducting under Exam conditions
 Trainer and Assessor are to complete the Pre-Assessment Checklist before commencing the
Assessment process
Assessment Task Duration

 Week 5
Learner Evidence Submission Requirements
 The completed Assessment tool
Assessment Task
LEADERSHIP AND MANAGEMENT (CLUSTER)
(BSBDIV501, SITXCOM005 & SITXHRM003)
ASSESSMENT TASK: KNOWLEDGE
PART A: SHORT ANSWER RESPONSES
1. List five (5) ‘roles and functions’ performed by supervisors and managers:
A) Supervisors as a key person in management

B) To instruct and guide
C) Motivating subordinates
D) Proper Allocation of Work
E) To schedule activities
2. Explain each of the following leadership styles:
‘Authoritarian or autocratic leadership’
Expect high levels of staff and/or team strength
‘Participative or democratic’
Requires final decisions, encourages teams to contribute to the cycle of

decision taking
‘Laissez-faire style’
Leaves his colleagues to carry on their work
‘Transactional leadership’
The idea that team decides to completely follow its members
‘Transformational leadership’
Inspire teams effectively with a common vision for the future
‘Situational leadership’
This kind of leadership fulfils every requirement and acts on the situation
Assessment Task
3. List four (4) important skills (or characteristics) of members of an effective
team
a) Trust and support over the team mates

b) collaboration
c) communicate freely
d) Encourage differences in opinions
4. List the three (3) individual job roles of members in YOUR current work
team, and describe what each role does.
a) Executive chef= make roster and follow the sous chef

b) Sous chef= compliment with executive chef and make a roaster
c) Chef= compliment with sous chef and make the preparation list for
the coming days or week.
5. List four (4) common problems teams may encounter.
a) Ineffective leadership
b) Lack of creativity
c) Inability to resolve conflicts
d) absence of team identity
6. What does ‘Group Dynamics’ mean?
Group dynamics is a set of behavioural and psychological processes that

occur within a social group or between groups. It refers to the "nature
of groups, the laws of their development, and their interrelations with
individuals, other groups, and larger institutions"group.
7. List six (6) advantages of working as a team, as opposed to working

individually.
a) Sharing the workload eases burnout

b) Dividing the work lets you grow your skills
c) Recognition from other team members can improve your productivity
d) Working in a team help you take risks that pay off
e) When you works in a team, you will fell less stressed
f) Good communications boosts your creativity
8. As a leader, the most important part of being a leader is setting a good

example. Why is this?
a) Demonstrate integrity
Assessment Task
b) Communicate effectively
c) Make hard decision
d) Recognize success
e) Empower others
f) Motivate and inspire
9. List three (3) ways you can act to send a positive message to your team
as a leader
a) Pay your people what they are worth

b) Provide them with a pleasant place to work
c) Offer opportunities for self-development
10. What is a manager’s role in achieving company goals?
a) Invest in getting them to learn more

b) Tell them what matters most to their career success and
c) Share your thoughts mainly towards your target
11. Why must you show your staff that you support the business goals?
You must examine the company’s goals, and work out plans for how you
and your team can achieve them.
12. List four (4) reasons why treating people with integrity, respect and
empathy will help you manage your team.
a) Good leadership is founded on confidence and loyalty and not on

fear and surrender
b) People who want to do something are much more successful than
people who have to.
c) Confidence and appreciation for the leader contribute to dedication to
the cause.
d) Fear and surrender result in complij5ance.
13. If you don’t treat people with respect (for example use fear and threats)
this can have a negative effect on your team. List four (4) examples of how
lack of respect can negatively impact on a team
1. Personnel should lower their expectations to complete the tasks
2. This will allow you to watch over them, wasting your time, every single
moment.
Assessment Task
3. Continuous use of threats without any follow-up action can result in
workers not taking care of the threats
14. There are three (3) types of goals you need to set, they are;
a) Shot-term goals
b) Medium-term goals and
c) Long-term goals
15. List three (3) methods you could use to help your team to monitor the
progress of meeting goals:
1. Have team members create a detailed plan

2.Make sure their goals connects with the big picture
3. Don’t loose your head when the things go wrong.
16. Setting KPIs helps to keep the organisational goals, in line with the plans
and objectives of your team
1. Increased top-shelf liquor sales

2. Increase in beverage units sold per month, per beverage
3. Total sales, not including spillage or other wastage, or sales per individual
employee
17. List three (3) good KPIs that might help your team achieve the
organisational goals.
1. Average Daily Attendance (ADA)

2. Profit Margin (PM)
3. Average Class Attendance (ACA)
18. What type of communication methods can you use to help a team become
more independent (and take responsibility for their own work)?
1. Use appropriate forms of communication

2. Open door policy
3.Encourage two- way feedback
4.Clarity of roles and responsibilities
5.Build the team spirit
6.Online tools instead of meetings
Assessment Task
7 Training
19. You must inform staff of what is expected in their individual role or
activities they undertake. One example is making sure you have told them
expected outcomes – list four (4) other aspects you must clearly
communicate to them:
The team must be committed to achieving the goals

1. The supervisor must be open to Group feedback and comments
2. There must be the resources required
3. Team members' strengths and weaknesses must be understood and
used in a constructive way
20. How can encouraging open communication and innovative thinking help
your team meet goals?
Explain reasons for doing specific things

1. Give employees a reason to care
2. empower your employees to make decisions and and take actions
3. make preventing burnout a high priority
21. List three (3) innovations in the travel, tourism and hospitality industry, that
you may discuss with your team
1.Cross-functional teams that can be formed to meet specific events or

business needs. For example, if you are holding an event outside the
premises, members from the various departments will be appointed to
discuss the different aspects of the project.
2.Food and beverage teams that also operate inside the hotel in different
areas, such as fine dining, banqueting and breakfasts. Unit machining Will
shift with inexperienced workers moving across the various service levels.
3.Administration teams including Management , Accounting, HR and
Marketing. Much of the overall organisational planning is performed here,
and budgets are developed and monitored.
22. Why is ‘encouraging’ and ‘rewarding staff important’?
Recognition of workers plays an significant role in the atmosphere of a

organisation and rewarding staff for their hard work has a range of benefits
to both parties. Showing your workers you respect will improve efficiency,
promote teamwork and even help you attract talented new recruits to your
company
23. List three (3) ways to reward individual or team performance.
Assessment Task
a) giving gift card
b) keeping of small events
c) praising
24. List three (3) benefits of communicating with your staff and involving them
in making decisions.
a) Empowerments improves morale

b) Improves workplace relationships
c) Stake at the table
25. List three (3) ways to show your employees that you support and value
open communication within the team
a) Acknowledge that your employees’ views are important
b) Be respectful to your employees and acknowledge your employee

input
c) Make the mechanism of your contact clear. Hold open meetings
which offer each member of the team the opportunity to share their
concerns, accomplishments and ideas.
26. As a manager or team leader you need to communicate the important

ideas, plans and objectives. List three (3) pieces of data or information the
team may need full access to.
A) Employee records
B) Executive communication and
C) Customer information
27. How does having your team fully informed about business objectives and
goals help the business?
When we do so then action steps can be taken to achieve the target and if
necessary change the progress in achieving the target.
28. When someone has a criticism of your team’s performance why does this
reflect badly on you?
Because we also hold some part in team performance
Assessment Task
29. What does using ‘feedback’ provide team members with?
Feedback keeps everyone on track, when done regularly. Provide

approaches that do not condemn and downplay the team leaders, and
instead come up with various views and suggestions to achieve desire goal.
30. List three (3) benefits of ‘delegation’
a) Increased loyalty as there are career growth opportunities.

b) Skills development and enhancement.
c) increased and improved motivation and job satisfaction.
31. How does increasing an employee’s level of responsibility gradually help

the employee overcome some barriers to delegation?
An successful approach to address obstacles to workers is to push gradually

through the delegation stages. Through encouraging the employee to raise
the degree of obligation and not giving the employee an immense increase
all at once, you will let them learn and gain trust gradually. When there's too
much to do at once, the employee 's likely to get lost in the work and do
much worse
32. Why is it important to make an effort to develop individuals within your

team?
This is because good teamwork creates synergy – where the combined

effect of the team is greater than the sum of individual efforts. ... As well as
enhancing organisations' performance good teamwork
benefits individuals too. It enables mutual support and learning, and can
generate a sense of belonging and commitment.
33. List three (3) ways you can help individuals develop within a team
1. Ensure that each person truly understands their role
2. Provide training and development tools.
3. 3. Meet with team members regularly to discuss goals.
34. You can use KPIs which can help you monitor team performance, to make
sure your team is progressing towards achieving goals. What does ‘KPI’
stand for?
Assessment Task
KPI stand for key performance indicators.
35. KPIs should conform to the SMART principle. What does S.M.A.R.T. stand
for?
SMART stands for

Specific Measurable Achievable Result-oriented and Time-bound
36. How often should you provide coaching or mentoring to your team?
Formal coaching usually occurs on a weekly or monthly basis. The

supervisor should go over previous issues to see if they've been resolved,
as well as discuss the employee's current work performance.
37. List two (2) aspects which can affect how much coaching or mentoring a
person may need.
a) Methodology
b) Barriers to coaching and mentoring that recognise the difficulty within
it.
38. Why is recognizing and rewarding good performance important?
Employees respond to appreciation expressed through recognition of

their good work because it confirms their work is valued by others. When
employees and their work are valued, their satisfaction and productivity
rises, and they are motivated to maintain or improve their good work.
39. List three (3) methods to reward good performance of team members:
a) giving gift card

b) keeping of small events
c) praising
40. What are ‘motivational theories’? List three (3) examples of motivational
theories
Motivational theory is tasked with discovering what drives individuals to
Assessment Task
work towards a goal or outcome. The three examples are,
a) Vroom’s theory of expectancy
b) Herzberg’s motivation hygiene
c) McGregor’s participation
41. Briefly explain in your own words the meaning of ‘culture’ and
‘multiculturalism’.
Culture is the characteristics and knowledge of a particular group of people,

encompassing language, religion, cuisine, social habits, music and arts..
Multiculturalism is a situation in which all the different cultural or racial groups
in a society have equal rights and opportunities, and none is ignored or
regarded as unimportant.
42. How does multiculturalism impact on your workplace and social interests?
Multiculturalism brings together a diverse set of cultures and ethnic

backgrounds in the work environment. Whether people are from various
socio-ethnic backgrounds or different countries, employers should seek a
diverse business culture because it offers many advantages. As a business
owner, consider how you can incorporate more diversity and multiculturalism
into your recruiting efforts and management style.
43. Of what value is there in understanding the various cultural differences of

our colleagues and customers?
First of all, it should be, everyone must understand that there are people
different from you, and they must be valued and treated just like anyone
else. Threat someone the way you like to have yourself threatened.
44. Australia’s indigenous population already contributes to the tourism

industry. How else do you see Aboriginal and Torres Strait Islander
involvement contributing to tourism?
Aboriginal and Torres Strait Islander have a long tradition of involvement with
travel and tourism. For centuries Aboriginal and Torres Strait Islander peoples
migrated among each other's countries, sharing culture and ceremonies. After
the conquest, Aboriginal and Torres Strait Islander peoples tried to gain
access to the settler economy by introducing facets of their community and
selling have
Assessment Task
45. How does aboriginal ‘attachment’ to the land impact on tourism? Provide
one (1) example
Resident homes on the island of Iama (Yam), Torres Strait, are now
regularly inundated with seawater[3]. If no conservation steps are taken the
island could be lost to the sea
Source: 9 major threats to Aboriginal land - Creative Spirits, retrieved from
https://www.creativespirits.info/aboriginalculture/land/threats-to-aboriginal-land
PART B: TRUE OR FALSE STATEMENTS
1. The spoken word is the only way we can cause conflict.
TRUE FALSE
2. In a team, only the manager needs good interpersonal skills.
TRUE FALSE
3. Communication may be a barrier that causes conflict.
TRUE FALSE
4. A team player will recognise potential conflict and make an effort to avoid
conflict.
TRUE FALSE
5. If someone is frowning, crossing their arms, shaking their head and

tapping their foot they may have an issue that needs to be addressed.
TRUE FALSE
6. Stressed, impatient, grumpy and flustered people need to be treated as

though they have an issue that may cause conflict.
TRUE FALSE
Assessment Task
7. If you see a guest that matches any of these descriptions in #6, you should
let someone else serve them.
TRUE FALSE
8. Winning the argument is the most important thing in a discussion.
TRUE FALSE
9. Non-verbal communication is irrelevant (doesn’t matter) if the conversation

can be understood.
TRUE FALSE
10. When dealing with a complainant (customer with a problem) it is advisable

to smile politely and be respectful when opening the conversation.
TRUE FALSE
END OF PAPER
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7yCourse Details

Unit Code (s) and LEADERSHIP AND MANAGEMENT (CLUSTER)

Student Details and Declaration

Assessment Outcome - To be completed by the Assessor

Signature: ____________________________ Student did not attend the feedback session.

FEEDBACK TO STUDENT (FOR REASSESSMENTONLY)

Leadership and Management (Cluster)

Version Date Comments

1.0 15th April 2019  Original

ASSESSOR PRE-ASSESSMENT CHECKLIST

This checklist is to be completed prior to commencing the assessment.

Is the learner ready for assessment? ☐Yes ☐ No

PURPOSE OF THE ASSESSMENT TASK

Assessment Tool Knowledge

Unit Code (s) Leadership and Management (Cluster)

Part A: All Short Answer Responses completed and ☐ ☐

Part B: All True or False statements completed and ☐ ☐

Overall Assessment Task Performance Satisfactory Not Satisfactory

Resources required for this Assessment

Instructions for Trainer and Assessors

Please read the following instructions carefully

 Attendance must be recorded in the Attendance Spreadsheet

Assessment Task Duration

 The completed Assessment tool

ASSESSMENT TASK: KNOWLEDGE

PART A: SHORT ANSWER RESPONSES

A) Supervisors as a key person in management

2. Explain each of the following leadership styles:

‘Authoritarian or autocratic leadership’

Expect high levels of staff and/or team strength

Requires final decisions, encourages teams to contribute to the cycle of

Leaves his colleagues to carry on their work

The idea that team decides to completely follow its members

Inspire teams effectively with a common vision for the future

a) Trust and support over the team mates

a) Executive chef= make roster and follow the sous chef

5. List four (4) common problems teams may encounter.

6. What does ‘Group Dynamics’ mean?

Group dynamics is a set of behavioural and psychological processes that

7. List six (6) advantages of working as a team, as opposed to working

a) Sharing the workload eases burnout

8. As a leader, the most important part of being a leader is setting a good

a) Pay your people what they are worth

10. What is a manager’s role in achieving company goals?

a) Invest in getting them to learn more

a) Good leadership is founded on confidence and loyalty and not on

1. Personnel should lower their expectations to complete the tasks

1. Have team members create a detailed plan

1. Increased top-shelf liquor sales

1. Average Daily Attendance (ADA)

1. Use appropriate forms of communication

The team must be committed to achieving the goals

Explain reasons for doing specific things

1.Cross-functional teams that can be formed to meet specific events or

22. Why is ‘encouraging’ and ‘rewarding staff important’?

Recognition of workers plays an significant role in the atmosphere of a

23. List three (3) ways to reward individual or team performance.

a) Empowerments improves morale

a) Acknowledge that your employees’ views are important

b) Be respectful to your employees and acknowledge your employee

26. As a manager or team leader you need to communicate the important

Because we also hold some part in team performance

Feedback keeps everyone on track, when done regularly. Provide