1 / 1 point

A common approach to establishing a career development program is to integrate it

with the existing HR functions and structures in the organization.

A) True

B) False
Question 0/1
2 point
Who is typically responsible for coordinating orientation activities and providing new
employees with information about conditions of employment, pay, and benefits?

A) direct supervisor
B) line manager
C) HR department

D) senior employees
Question 1/1
3 point
To increase trainee motivation, the training objectives must be clearly related to
trainees' individual goals or needs.

A) True

B) False
Question 1/1
4 point
Orientation should be conducted and completed on the first day of work.

A) True
B) False
Question 1/1
5 point
What is one way that managers can encourage employees to take responsibility for
their careers?

A) Offer continuous feedback on individual performance.

B) Send them to conferences and seminars.
 C) Act as a professional mentor.
D) Provide references for them when they apply for other positions.
Question 1/1
6 point
What is evaluated by measuring changes in profits, customer satisfaction, and
operating costs?

A) whether employees have transferred new skills to the job

B) the extent to which changes in behaviour on the job have impacted
the bottom line
C) if the employees have successfully learned new KSAs
D) whether employees enjoyed the learning experience
Question 1/1
7 point
Organizations must approach orientation, training, and development needs in a
systematic way.

A) True

B) False
Question 0/1
8 point
Effective customer communication training involves a large behavioural component.
What training method would be most effective?

A) on-the-job training

B) role playing
C) training by means of a CD-ROM

D) vestibule training
Question 1/1
9 point
Which term refers to the placement of an employee in another job at a higher level in
the organization with an increase in pay and status?

A) job enlargement
 B) job rotation
C) promotion

D) Transfer
1/1
Question 10
point
The management team at EFY co. would like to improve the interpersonal relationships
and team dynamics within its organization. What should managers consider as they
design team training?
A) Team training is most successful when it takes place over time and
includes team development.
B) The development of teams is a gradual, linear process.
C) Management will have to start over at the beginning of a training
program whenever new employees come on board.
D) Most older employees prefer traditional training materials and
formats.
0/1
Question 11
point
Vestibule training is commonly used for training pilots.

A) True
B) False
1/1
Question 12
point
Which term refers to executives or managers who coach, advise, and encourage lower-
level employees of?

A) role models
B) mentors
C) prot�g�s

D) teachers
0/1
Question 13
point
Which of the following are common training methods used in e-learning?
 A) lectures, demonstrations, and films

B) books, manuals, and video conferencing

C) simulations, case studies, and films

D) computer-based training, virtual classrooms, and interactive TV

1/1
Question 14
point
Trainee readiness refers to maturity and experience in a trainee's background.

A) True

B) False
1/1
Question 15
point
Learning is becoming increasingly learner driven and collaborative.

A) True
B) False
0/1
Question 16
point
Determining the length and sequence of materials in a training program is usually done
during the evaluation phase.

A) True
B) False
0/1
Question 17
point
The term "transfer of training" refers to the successful application of knowledge, skills,
and abilities learned to what is required on the job.

A) True
B) False
0/1
Question 18
point
Co-operative training methods combine practical on-the-job experience with all the
characteristics of self-directed learning
 A) True
B) False
1/1
Question 19
point
There is no significant distinction between the terms "training" and "development."

A) True

B) False
0/1
Question 20
point
Lateral transfers allow employees to more horizontally through different departments
in an organization

rue

alse

Software developers must stay constantly up-to-date with a range of software in order
to remain competitive. Which phase of the instructional systems design approach to
training addresses this need?

A) needs assessment

B) training delivery
C) training design

D) motivation assessment
Question 0/1
2 point
Which of the following is an example of a common core skill that many employers
look for in potential employees?

A) being open to working with a diverse group of people

B) being able to effectively manage conflict

C) being willing to commit to continuous learning

D) being able to use computer hardware and software

Question 0/1
3 point
When a training program is successfully implemented in several departments within an
organization, the training program has a high degree of transfer of training.

A) True

B) False
Question 1/1
4 point
What is a basic requirement of a career development program?

A) task analysis
B) management support
C) promotion policy
D) role modelling
Question 1/1
5 point
A manager received an excessive number of customer complaints about the slow
service of a few of their drive-thru counter crew. How might the manager gather a
more complete picture of the potential training needs?

A) conduct organizational, task, and job analyses

B) complete a needs analysis by meeting with all the counter crew
employees
C) design and evaluate a customer service training program
D) establish customer service training objectives
Question 1/1
6 point
Systematic needs assessment requires managers to utilize organizational analysis, task
analysis, and person analysis.

A) True
B) False
Question 1/1
7 point
Because many new employees have the skills and capabilities needed to start work, it
is not necessary to spend money on training for these individuals.
 A) True
B) False
Question 1/1
8 point
Training involves the acquisition of skills, behaviours, and abilities to perform current
work.

A) True
B) False
Question 0/1
9 point
A manager discovered that the ongoing customer complaints he had been receiving
were all concerning a few members of the drive-thru counter crew. What levels of
training analysis would be most helpful to the manager?

A) organizational and task analyses

B) organizational and person analyses

C) task and person analyses

D) organizational and job analyses

0/1
Question 10
point
A manufacturing company provides training on an "as needed" basis and ensures that it
is linked to actual work experiences. Which phase of the instructional systems design
approach to training is being used in this situation?

A) needs assessment

B) training design

C) training delivery

D) evaluation

1/1
Question 11
point
Computer sales staff tend to be self-learners who prefer reading a manual and
practicing on a computer. Which phase of the instructional systems design approach to
training is being described?

A) needs assessment

B) training delivery
C) training design

D) training motivation
0/1
Question 12
point
A review of an employee's poor performance reveals that the reason is due to a lack of
motivation. A training program will likely solve this problem.

A) True

B) False
1/1
Question 13
point
Why should all employees be reoriented to their organization?
A) to test how much they Bloom's Remember from their initial
orientation
B) to remind them of policies and procedures introduced in the past
C) to ensure that existing employees know more than new hires

D) to inform them about ever-changing conditions within the organization

0/1
Question 14
point
Which aspects of workplace health and safety should usually be addressed during
orientation?

A) rights and responsibilities

B) employee risks

C) supervisor duties

D) HR obligations
 0/1
Question 15
point
"Employees trained in team methods will be able to demonstrate problem-solving skills
within six months." What is this statement an example of?

A) set criteria

B) an objective

C) a pretest question
D) training delivery
0/1
Question 16
point
Training emphasizes "what" and "how." What does orientation stress?

A) "where"

B) "who"

C) "why"

D) "when"
1/1
Question 17
point
When new hires have all the skills required to perform well in their new roles, they do
not need formal orientation.

A) True

B) False
1/1
Question 18
point
Which term refers to employees who are coached, advised, and encouraged by more
senior employees?

A) fast trackers

B) mentees
C) prot�g�s
 D) mentors
0/1
Question 19
point
Experienced staff often make the best educators. They make very effective teachers for
fellow staff through demonstrations. Which phase of the instructional systems design
approach to training includes staff demonstrations?

A) needs assessment

B) training delivery

C) training design

D) training motivation

1/1
Question 20
point
Why must an organization's plans, policies, and procedures continually change?

adapt to conditions that are always changing

keep pace with new technology

attract younger employees to organization

confuse competitors about organization's focus

According to employers, what is one benefit of formal orientation processes?

A) better employees

B) higher wages
C) facilitation of learning

D) less interpersonal conflict

Question 1/1
2 point
What is the term for combining in-person and online learning?

A) learning 2.0
B) blended delivery
 C) online and mobile learning
D) combined classroom
Question 0/1
3 point
How do career development programs benefit organizations?

A) They provide greater retention of valued employees.

B) They offer employees the opportunity for advancement within their
fields.
C) They give managers more control over their subordinates.
D) They reduce the need for succession planning at a higher level.
Question 0/1
4 point
What are two fundamental issues related to training design?

A) trainee motivation and conducting training

B) principles of learning and trainee readiness

C) training evaluation and principles of learning

D) instructional objectives and scheduling

Question 0/1
5 point
What is one advantage of on-the-job training?

A) greater likelihood of transfer of learning to the job

B) structured training environment

C) well-defined job performance criteria

D) use of a wide variety of training methods
Question 0/1
6 point
Which training method provides a variety of work experiences to broaden the knowledge
and understanding required to manage more effectively?

A) role modelling
 B) lateral transfer
C) individual development

D) job rotation
Question 1/1
7 point
What is another term for employee onboarding?

A) development
B) recruitment

C) orientation
D) training
Question 1/1
8 point
What is one approach a manager can take to maximize the transfer of training to the job?

A) feature broad elements of the job in the training

B) focus on a few specific principles that can be adapted to fit most
work environments
C) establish a climate for transfer, with the manager being supportive
and ensuring that the employee uses the new skills
D) ensure there is continued financial support for transfer of training
back to the job
Question 1/1
9 point
Organizations frequently refer to "intellectual capital" as their competitive advantage.
What is intellectual capital?

A) the combination of human capital and organizational support

B) individual learning and organizational development

C) human capital and individual competencies

D) organizational learning potential leading to organizational knowledge
0/1
Question 10
point
What is the main benefit of gamification to training development?
 A) ease of development

B) cost effectiveness
C) tricks people into learning

D) more engaging learning platforms

1/1
Question 11
point
Which term refers to a long-term approach for acquiring and using new skills?

A) mentorship

B) coachability
C) trainability

D) development
0/1
Question 12
point
Which term refer to an employee being groomed to take over the supervisor's job by
gaining experience in handling important job functions?

A) understudy assignment

B) coaching

C) mentoring

D) role modelling
1/1
Question 13
point
A supervisor's orientation checklist should include which of the following?
A) formal greeting and an overview of training to be received (when and
why)
B) a casual meeting with key department heads
C) a formal greeting and signing the employment contract
D) overview of health and safety expectations and social committee
 activities
0/1
Question 14
point
Which of the following is an example of an interpersonal or soft skill?

A) writing and speaking clearly

B) managing time effectively

C) being honest and ethical

D) using technology efficiently

1/1
Question 15
point
Which of the following best defines employee development?
A) developing the skills, behaviours, and abilities to perform current
work
B) acquiring the skills, behaviours, and abilities to perform future work or
to solve an organizational problem
C) increasing the abilities and capabilities of employees through a
combination of activities
D) changing an employee's behaviour and thinking
0/1
Question 16
point
Which set of characteristics does a successful trainer have?

A) good communication skills and subject matter expertise

B) knowledge and strong research skills

C) enthusiasm and good research on the subject

D) a strong will and a thorough approach for facilitating student

discussions
0/1
Question 17
point
Everything learned during training programs is transferred and used on the job.
 A) True
B) False
0/1
Question 18
point
Which term refers to the placement of an employee in another job for which the duties,
responsibilities, status, and remuneration are approximately equal to those of the previous
job?

A) promotion

B) job rotation

C) career move

D) transfer

1/1
Question 19
point
Training that uses computers and/or online resources is e-learning.

A) True
B) False
1/1
Question 20
point
A gap that exists between the KSAs that employees have (actual) and the ones they need
(desired) is a training need.

A) True
B) False