Professional Documents
Culture Documents
Developing Intercultural Competence in Todays Global Workplace
Developing Intercultural Competence in Todays Global Workplace
INTERCULTURAL
COMMUNICATION
COMPETENCE
IN TODAY’S GLOBAL
WORKPLACE
Purposive Communication
Prof. Jonathan P. Erfe
INTERCULTURAL COMMUNICATION
Globalization
INTERCULTURAL COMMUNICATION
Globalization
INTERCULTURAL COMMUNICATION
Work/Business
Tourism
Education
Health Care/Medical Services
INTERCULTURAL COMMUNICATION
English is a “multilingual”
language.
Varieties of English (“World
Englishes”)
Philippine English
INTERCULTURAL COMMUNICATION
Philippines
INTERCULTURAL COMMUNICATION
Culture
the system of shared values,
beliefs, attitudes, and norms
that guide what is considered
appropriate among an
identifiable group of people
Co-culture
a group comprised of a smaller
number of people who hold
common values, beliefs,
attitudes, and customs that
differ from those of the
dominant culture
(Verderber et al., 2017)
Intercultural Communication
R E L AT I O N S H I P O F D O M I N A N T C U LT U R E TO C O- C U LT U R E S
( H Y B E L S & W E AV E R , 2 0 0 9 )
Intercultural Communication
“ T H E M U LT I C U LT U R A L S E L F ”
( H Y B E L S & W E AV E R , 2 0 0 9 )
INTERCULTURAL COMMUNICATION
Intercultural Competence
“the ability to communicate
effectively and appropriately in
intercultural situations based
on one’s intercultural
knowledge, skills and attitudes”
(Deardorff, as cited in Jackson, 2014, p. 80)
INTERCULTURAL COMMUNICATION
Individualism Collectivism
Low Power-Distance High Power-Distance
Low-Context High-Context
Masculinity Femininity
Low Uncertainty-Avoidance High Uncertainty Avoidance
Short-term Orientation Long-term Orientation
Indulgence Restraint
Monochronic Orientation Polychronic Orientation
INTERCULTURAL COMMUNICATION IN THE
WORKPLACE
Currently, I work in a
restaurant with many people
who are from Mexico. After
working with them, I have
come to realize that they
have very different attitudes
about work from what I am
used to…
INTERCULTURAL COMMUNICATION IN THE
WORKPLACE
General Guidelines to
Work More Effectively in
the Multicultural Setting
INTERCULTURAL COMMUNICATION IN THE
WORKPLACE
Be flexible:
Demonstrate interest and respect.
Be accepting of new ideas.
Enhance your ability to encourage
collaboration.
Help your organizations and
communities leverage the many
opportunities that diversity presents.
INTERCULTURAL COMMUNICATION IN THE
WORKPLACE
Thank you!