POP4-10 4G&VF: L2 Repair Document

L2 Repair Document TCL Communication Ltd.
POP4-10 4G&VF
9030G/9030Q/VFD1400
Note: this manual is non-contractual and TCL Communication Ltd. can modify it without prior
notice on the characteristics of described equipments.
Rev. Page
1.0 9030G/9030Q/VDF1400 Level 2 Repair Document 1/44
All rights reserved. Transfer, copy, use or communication of this file is prohibited without authorization.
1.0 Draft creation Jane Chen
Rev. Date Modification description Prepared By Checked By Approved By
Rev. Page
Content
1 Level 2 repair process .............................................................................................. 4

2 Warranty Check and Visual Inspection ................................................................... 5
2.1 Warranty confirmation of L1..................................................................................... 5
2.2 Visual mechanical check .......................................................................................... 6
2.3 Pretest ........................................................................................................................ 7
3 Battery ...................................................................................................................... 12
3.1 Battery information ................................................................................................. 12
3.2 Battery test .............................................................................................................. 14
3.3 Battery specification ............................................................................................... 15
3.4 Note of Battery ........................................................................................................ 16
4 Software download ................................................................................................. 17
4.1. Equipments requested when download： ............................................................ 17
4.2. Handset driver installation ..................................................................................... 17
4.3. SW download process ............................................................................................ 17
5 Disassembly and assembly VDF1400 ........................................................................ 21
5.1 ESD Safety ............................................................................................................... 21
5.2 Disassembly tool ..................................................................................................... 21
5.3 Disassembly process ............................................................................................... 22
5.4 Disassembly Notice: ................................................................................................ 29
5.5 Reassembly process ................................................................................................ 29
5.6 Disassembly process evaluation ............................................................................ 30
6 Disassembly Complete ........................................................................................... 30
7 Level 2 repair ........................................................................................................... 30
8 PCBA exchange....................................................................................................... 38
9 Other component exchange ................................................................................... 39
10 Function test............................................................................................................ 39
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1 Level 2 repair process
Start
Visual Inspection
Warranty Check
Pretest & Failure confirm
Back up user data
SW Upgrade
OK
Function test
NG
Disassembly
L2 Repair
PCBA Replace NG
Retest
OK
Reassembly
NG
Retest
OK
Restore User Information
Record in BIG
End
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2 Warranty Check and Visual Inspection
2.1 Warranty confirmation of L1
 IMEI sticker check:

1) Power on the handset, enter ”Settings” -> “About tablet” -> “Status” -> “IMEI information”
2) Input 0X0-0+= on calculator screen.
3) There are two IMEI sticker on the device:
Position 1: in the back casing
Position 2: in the SD slot cover
If the IMEI sticker in the back casing is not lost:
We should make sure that the IMEI number MUST be the same with the one on the IMEI
sticker; if not, it‟s out of warranty policy.
 Humidity sensitive label
If humidity sensitive label is not good, the cell phone will be considered as out of
guarantee.
1). Liquid was detected by humidity sensitive label.
2). Position of humidity sensitive sticker.
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2.2 Visual mechanical check
Mechanical warranties check items:

1) Corrosion
 Corrosion on the USB connector, SIM connector, and other metal surfaces。
2) Hole (diameter > 1mm)
 Holes on any surface, including the front casing, furnished frame, battery cover, touch Lens,
keypad…
3) Bump
 Bumps (diameter > 1mm) on any surface, including front casing, decorate frame, battery
cover, touch Lens, keypad, etc.
4) Scratch
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 Scratches (length > 3mm) on any surface, including the front casing, decorate frame, battery
cover, touch Lens, keypad, etc.
5) Distortion
 Bend, twisted or crushed on the h/s, cover/casing or connectors, etc.
6) Broken
 Touch broken, casing/cover broken, etc.
7) Dropped
 Keypad tear off, touch lens, connectors dropped, etc.
8) Gap
 External physical damage relating to abnormal use, like front case and frame opened
9) Others
 Damage caused by disassembly ,wrong part assembly, loss of components
 Use in abnormal environment like high temperature causing plastic melts
2.3 Pretest
1) Check that the SIM card and SD card are set correctly.
2) Power on the tablet.
3) If the tablet asks to input NCK code, this means it is SIM locked and can only be worked with
dedicated SIM card. Use the correct SIM card.
4) Enter the phone code if necessary.
5) If power on, test step by step with the auto test code:
Open “Calculator” application, and input “0x0-0+=” to enter MMI test mode, and then you will
see the interface displaying the SW version. Select “Auto” to start the auto test, or select
“MANU” to do the MMI test manually.
If one of the tests failed during “Auto” test mode, it will display “Failed: xxx, Press „Next‟ to go
on test; Press „RETEST‟ to retest this item; Press „END‟ to Power off.”
 Battery Type
I. You can get information about Battery Type.
II. Press “pass” key to continue.
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 Traceability
I. You can get information such as IMEI, BSN, BT, CU-REF, PTH, etc.
II. Press “pass” key to continue.
 RAW Data
I. You can see Raw data test is running and it will display “Test: Pass” if it
functions well;
II. Press “pass” key to continue;
 Touch Panel
I. “Please draw in the yellow area” according to instructions
 LCD
I. You will see the LCD display three colors - RED, GREEN and BLUE - if it
functions well;
II. Press “Pass” to continue.
III. You will see the LCD display greychart if it functions well.
IV. Press “Pass” to continue.
V. You will see the LCD display black if it functions well.
VI. Press “Pass” to continue.
VII. You will see the LCD display white if it functions well.
VIII. Press “Pass” to continue.
IX. You will see the LCD display grey if it functions well.
X. Press “Pass” to continue.
 Keyboard
I. You will see the key of the V+, V-, and power, click the corresponding key, then
the key turn gray on the screen.
 Lcd Backlight
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I. You will see the screen flash if it functions well
 Main Camera
I. You will see the LCD displays the picture that back camera catch if it functions
well;
II. Press “Pass” to continue;
 Front Camera
I. You will see the LCD displays the picture that front camera catch if it functions
well;
 HALL
I. It will response accordingly when close the flip cover; Or close a magnet to the
red circle area in the picture below, then it will response;
 AUDIO
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I. You will hear piece of record from the left speaker if it functions well;
II. Press ”Pass” to continue;
III. You will hear piece of record from the right speaker if it functions well;
IV. Press ”Pass” to continue;
 MIC
I. Press “start “to record sound, and then press” Play”, you will hear the record sound if it
functions well
II. Press “PASS” to continue.
 Accessory
I. Insert the headset.
II. You will hear one record in left discrete;
The “Volume Down “and “Volume Up” will display grey when you adjust the volume
if it functions well.
III.Press ”Pass” ,you will hear one record in right discrete;
The “Volume Down “and “Volume Up” will display grey when you adjust the
volume if it functions well.
IV. Press ”pass” to continue;

V. Press “start “to record sound, and then press” Play”, you will hear the record sound if it
functions well
VI. remove your headset
VII. Press ”Pass” to continue;
 FM
I. You will hear the sound from on channel when you insert earphoneif it functions
well;
The “Volume Down “and “Volume Up” will display grey when you adjust the
volume if it functions well
II. Remove the ear phone then press “Pass” to continue;
 USB/ Charger
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I. Insert USB cable according to instruction, then it will say “USB:OK

Charger :OK” ;
II. Remove USB cable according to instruction
III. Press “Pass” to continue;
 G-Sensor
I. Put the handset towards up according to instruction;
II. Put the handset towards the directions indicated by instructions; it will say “All
positions checked” after you following all the directions if it if it functions well;
III. Press “Pass” to continue;
 SIM
I. Insert SIM card and the phone will detect it if functions well;
 Memory Card
I. Insert Memory card and the phone will detect it if functions well;
 Battery Temperature
I. It will display “Battery temperature should between: 20~50”, “current is xxx”
“Battery content should between: 40~60%”, “current is xxx”
“Battery Voltage is 4.289V”, “Battery Present is xxx” if it functions well;
 Bluetooth
I. Bluetooth will search automatically and it will display device address if it

functions well;
 Wifi
I. It will search for WIFI hotspot and display searched result on the screen if it functions well;
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II. Press”Pass” to continue;
 GPS
I. It will run GPS and search for satellite, and then it will display info such as “PRN”, “SUR”,
etc. on the screen if it functions well;
 NETWORK
I. Insert SIM card and follow the instruction if it functions well.
 Calling
I. It will automatically call the emergency call if it functions well.
 BATTERY CTRL
I. You will see the battery status information.
II. Press ”Exit” to continue;
 Factory Reset
It will do the factory reset automatically if you press the item.
 EXIT
I. End the TEST and go back the calculator screen
3 Battery
3.1 Battery information
1) Battery picture
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2) Battery feature
Model Element Capacity

Battery Li Lithium 5830mAh
3) Battery life
The bellowing table shows the nominal battery life respectively in standby and talking mode. These
typical values are expressed in normal temperature with battery initially full charged and under good
ratio coverage. Battery range depends on the network characteristics, the ambient temperature and
particularly on movement.
9030G/9030Q/VDF1400
P
Power pack
Standby time (hours) Talking time
Power pack Lithium 450H target 20h (LCD off)
* Pmin: minimum transmission power

** DTX: no transmission during period of silence
4) Battery charge time

For a normally discharged battery which has not been stored for long time, the charge time
listed as below table.
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Battery type (RF standby Typical Charge time

mode)
Soft pack 4H target
Note:
 If the battery is new, charge it before use. Battery icon will appear after charging a short
time.
 If the battery is deeply discharged, battery icon will appear after charging several minutes
and accompany with a slight sound.
3.2 Battery test
1) Below table describes the various events related to a standard charger connected to a cell phone.
9030G/9030Q/VDF1400
Cell phone status before
ON OFF
charger connected
Display lights up and following battery icon displayed:
During charging
Sequential icon flashing:
Following fixed battery icon display :
After charging
(charger connected)
Rev. Page
Table - Battery charge status on handset
2) If the display does not light on or battery icon does not flash when the charger or the cell phone‟s
charge function is defective with mechanical or electronics.
In this case:
a) Replace the charger to charge.
 Confirm it works correctly or not.
 If it cannot work correctly after change charger.
b) Check the Charge connector on the cell phone.
 If it is damaged, replace the cell phone.
3.3 Battery specification
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3.4 Note of Battery
Potential for fire or burning. Do not puncture, crush, or heat the battery. Strictly avoid using sharp tool to
pry up battery.
Fire extinguisher is needed for emergency.
The battery cannot be re-used after disassembly.
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4 Software download
It is authorized to download software for the handset which needs to be updated. This
downloading tool is called “Sugar QCT_SP V10.4.7”. Handset Software can be
downloaded from TS website via it. Thus internet access is necessary.
Website: https://css.tclmobile.cn/.
4.1. Equipments requested when download：
⑴ A handset with full power;

⑵ PC with windows system;
⑶ A USB cable.
4.2. Handset driver installation
Double click to install the Sugar QCT_SP V10.4.7, then select the “YES” to install the USB
driver.
4.3. SW download process
I. Login the Sugar QCT_SP V10.4.7, then select the 9030G/9030Q/VDF1400 model:
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II. Plug the device to the PC on power on mode. Click the „Get Version‟ button, it will
display the SW version , IMEI, Cu ref etc of the handset, press “Yes “ to continue.
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Yes
III. Click the “Upgrade” button. Online upgrade process starting:
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IV. Upgrade finished:
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5 Disassembly and assembly VDF1400
5.1 ESD Safety
Please wear static loop or static glove
5.2 Disassembly tool
You may use the following tools during the disassembly and reassembly procedure:
Plastic Flake Tweezers
Screwdriver Pry bar

(TORX6)
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5.3 Disassembly process
The steps of disassembly VDF1400 are as below.

Step1: Take off the back cover by using plastic flake.
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Step2: Disconnect the Main camera, TP FPC, battery, Furnished LCD FPC, and remove the speakers, high
temperature tape and side key with the tweezers.
Step3: Take off the 19 (1.4*0.3*2.5mm, white) and 3 (1.4×0.3×1.3 mm, black) screws on the tablet with
screw driver:
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Step4: Remove the Furnished LTE Antenna Bracket and Furnished DIV Antenna Bracket with plastic flake,
and then disconnect the Coaxial Cable with tweezers.
Step5: Pry up the PCBA with the plastic flake and separate the DIV Antenna PCBA with tweezers.
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Step 6: Separate the Furnished Middle Frame from the Furnished Front Casing&TP&LC with plastic flake.
Step7: Remove the battery form the Furnished Middle Frame with plastic flake.
Note: The battery cannot be re-used after disassembly.
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Step 8: Disconnect the front camera from the PCBA by tweezers and disconnect the speakers and side key
FPC with solder iron.
(Temperature: Lead-free technology 330±10℃, time: 5-6 seconds)
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Step 9: Disassemble complete.
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5.4 Disassembly Notice:
1). About battery disassemble notice:

 The battery can‟t be reused when you disassemble it.
 Improper operation on battery will cause high risk for fire or burning. Thus please follow up the
battery disassembly guidance strictly and pay high attention to the WARNING part. Do not
disassemble battery unless it is necessary.
2). Put all the spare parts on right position (don‟t let all the spare parts mixed and put on the clean place to
avoid vitiated or stained for each spare part) after disassembly.
5.5 Reassembly process
Please make reference to the disassembly process for assembly reverse an order of the disassembly
steps.
Attention:
 When assembling the speakers, pay attention to the positive electrode.
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5.6 Disassembly process evaluation
We list the POP4-10 4G&VF parts disassembly time, technique levels and disassembly methods as below,
for technique levels, Class 1 signifies easy to disassembly, Class 2 signifies normal to disassembly and
Class 3 signifies hard to disassembly.
Time for Jigs for

Spare part Difficulty Class Remark
disassembly disassembly
Furnished battery cover 6s Plastic flake Class 2

Screws 20s Screwdriver Class 1
Tweezers
Main PCBA 15s Class 2
Plastic Flake
Screwdriver
Main camera 2s Class 1
Plastic Flake
Front Camera 2s Plastic Flake Class 1
Battery 10s Plastic Flake Class 2
Tweezers+
Speakers 10s Class 2
soldering iron
FPCs 4s Tweezers Class 1
MIC rubber 2s Tweezers Class 1
6 Disassembly Complete
 Explored view
Please get the explore view from TS website: https://css.tclmobile.cn/.
 Please get the latest SPL in Forlog system.
7 Level 2 repair
This chapter describes the Level 2 repair that can be done without any diagnostic equipment.
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 Charging failure
Charging failure
Check whether the voltage of the

battery is 0V and Charge for 15
N Replace battery
minutes, check whether battery is
good.
Check whether battery replace battery

N
connector is good connector
Check whether USB Reweld or replace

N
connector is normal USB connector
Replace PCBA
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 Display failure
Display failure
Check whether the connection

b e t w e e n Furnished Front Reassemble Furnished
N
Casing&TP&LCM a n d LCD Front Casing&TP&LCM
connector is good
Check whether Furnished

Front Casing&TP&LCM i s Change Furnished Front
N
normal（interchange Casing&TP&LCM
method）
Check whether LCD connector is Reweld or replace LCD

N
normal connector
Replace PCBA
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 Touch function failure
Display failure

b e t w e e n Furnished Front Reassemble Furnished
N
Casing&TP&LCM a n d T P Front Casing&TP&LCM
connector is good
Check whether Furnished

Front Casing&TP&LCM i s Change Furnished Front
N
normal（interchange Casing&TP&LCM
method）
Check whether TP connector is Reweld or replace TP

N
normal connector
Replace PCBA
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 SIM card can’t be recognized

SIM card can’t be
recognized
Check whether the SIM card is Re-assemble or change

N
good SIM card
Check whether SIM card Re-weld or change SIM

N
connector is good card connector
Replace PCBA
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 TF card can’t be recognized

TF card can’t be
recognized
Check whether the TF card is N Change TF card

good
Check whether the TF card

connector is good
Change TF card connector and see if

problem can be solved
Replace PCBA
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 Main camera function failure

Main camera function
failure

between main camera and Main N Reassemble main camera
camera connector is good
Check whether main camera is N Replace main camera

normal
Check whether Main camera Reweld or replace Main

N
connector is normal camera connector
Replace PCBA
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 Sub camera function failure

Sub camera function
failure

between sub camera and sub N Reassemble sub camera
camera connector is good
Check whether sub camera is

N Replace sub camera
normal
Check whether sub camera Reweld or replace sub

N
connector is normal camera connector
Replace PCBA
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 Power on failure
Power on failure
Charge for 15 minutes, check

whether can power on
Replace it with a new

Check whether battery status is good N battery
Check whether power key Reweld or Replace

Y
connector is damaged power key connector
Replace PCBA
In case the Level 2 repair can‟t solve the problem, or the PCBA is damaged, exchange the PCBA.
8 PCBA exchange
If Level 2 repair does not solve the failure, it is mandatory to change the PCBA and follow the process as
below.
1) Collect the PCBA (without accessories, LCD and camera), MIC should be enclosed when return the
PCBA.
2) Get a new PCBA from the swap stock. Reuse those accessories to assemble the mobile.
3) Fill in the record sticker with IMEI number, fault code, short code, Hardware Technical Level and
software version.
4) Send the NG PCBA with record sticker back to L3 repair center with the recommended packaging
method,
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Note: packaging method please refer item “APPENDIX 1 Packaging Requirements”.
9 Other component exchange
The other components exchange such as
1) Speaker
2) Camera
3) Other related mechanical components
Please follow the detail steps 5.3 (Disassembly and assembly process).
But need to be very careful to handle the components with related special tool or jig (especially replacing
new components)
It is better to handle it with plastic tools (plastic tweezers and wedge etc.).
Besides operator must wear anti-static gloves, fingertips or wear static loop during the whole process of
components exchange.
10 Function test
During the function test, the following items must be checked and validated.
1) Cosmetic aspect of the handset,
2) The Software Technical sticker state on the Board
3) Switch on the handset
4) Default welcome message
5) Open “Calculator” application, and input “0x0-0+=” to start the auto test APPENDIX 1 Packaging
Requirements
1. Any L3 PCBA which has appearance like below cases is not acceptable.
Return of PCBA process
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Swap PCBA
1. RCs collect defective PCBAs

Visual inspection according to with appearance problem and
N
Part 1 send to RSH.
2. RSH keep the PCBAs.
Packing the PCBAs according

to Part 2
Send back L3
PCBAs
 1) The PCBA which shielding cover is rusty or distortion, copper peel off;
×
×
 2) Smudge on PCBA, such as soldering flux, rudimental glue, handwriting, burn, scratch and so on;
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×
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×
 3) Symptom sticker, high temperature adhesive or nonstandard label on PCBA;
Note:
a. Nonstandard label means broken label, label with handwriting, dirty label, label pasted in the wrong
place, etc.
b. L2E label, IMEI label and BSN sticker are acceptable to be kept on PCBA only under the condition
that these labels are intact, clean and smoothly pasted in the right place)
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 4) PCBA with liquid or mildew.
×
2. Packing requirements
a) Wrap PCBA with anti-static bag
Note: please keep the anti-static bag clean and intact, especially not to paste any label on it.
×
√
b) Choose box according to shipping quantity. Each slot usually put 4 or 5pcs. (4pcs for big one and
5pcs for small one). Meanwhile, use Wrinkled tape (marking the material code and qty) to
distinguish the PCBA of different code.
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c) Put this box into a bigger carton and put a cardboard on top (this is to avoid the PCBA to drop
around during transportation)
d) Symptom list of all returned PCBAs is requested (refer to below table). Please send the electronic
edition to all relevant receivers/departments. If possible, put the hard copy Excel file of L3 PCBA
Symptom description into the carton.
Project Commercial Symptom

No. Country IMEI (SN) Symptom code
Name Reference decription
1 916X- can't
SPAIN Pisco 862387010987343 TON
(eg.) 2AYGES1 power on
If you have any question or problem, please feel free to contact us

Thanks for your cooperation.
TCL Communication Ltd.

Global Customer Service TS Dept.
Jun 9th, 2016
Rev. Page

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L2 Repair Document TCL Communication Ltd.

1.0 9030G/9030Q/VDF1400 Level 2 Repair Document 1/44

1.0 Draft creation Jane Chen

Rev. Date Modification description Prepared By Checked By Approved By

1.0 9030G/9030Q/VDF1400 Level 2 Repair Document 2/44

1 Level 2 repair process .............................................................................................. 4

1.0 9030G/9030Q/VDF1400 Level 2 Repair Document 3/44

1 Level 2 repair process

Pretest & Failure confirm

Back up user data

Restore User Information

1.0 9030G/9030Q/VDF1400 Level 2 Repair Document 4/44

2 Warranty Check and Visual Inspection

2.1 Warranty confirmation of L1

 IMEI sticker check:

2). Position of humidity sensitive sticker.

1.0 9030G/9030Q/VDF1400 Level 2 Repair Document 5/44

2.2 Visual mechanical check

Mechanical warranties check items:

2) Hole (diameter > 1mm)

1.0 9030G/9030Q/VDF1400 Level 2 Repair Document 6/44

 Bend, twisted or crushed on the h/s, cover/casing or connectors, etc.

 Touch broken, casing/cover broken, etc.

 Keypad tear off, touch lens, connectors dropped, etc.

 Damage caused by disassembly ,wrong part assembly, loss of components

 Use in abnormal environment like high temperature causing plastic melts

2) Power on the tablet.

4) Enter the phone code if necessary.

I. You can get information about Battery Type.

II. Press “pass” key to continue.

1.0 9030G/9030Q/VDF1400 Level 2 Repair Document 7/44

II. Press “pass” key to continue.

II. Press “pass” key to continue;

I. “Please draw in the yellow area” according to instructions

II. Press “Pass” to continue.

IV. Press “Pass” to continue.

V. You will see the LCD display black if it functions well.

VI. Press “Pass” to continue.

VIII. Press “Pass” to continue.

X. Press “Pass” to continue.

II. Press “Pass” to continue.

1.0 9030G/9030Q/VDF1400 Level 2 Repair Document 8/44

I. You will see the screen flash if it functions well

II. Press “Pass” to continue.

II. Press “Pass” to continue;

II. Press “Pass” to continue.

II. Press “Pass” to continue;

1.0 9030G/9030Q/VDF1400 Level 2 Repair Document 9/44

II. Press ”Pass” to continue;

IV. Press ”Pass” to continue;

I. Insert the headset.

II. You will hear one record in left discrete;

III.Press ”Pass” ,you will hear one record in right discrete;

IV. Press ”pass” to continue;

VI. remove your headset

VII. Press ”Pass” to continue;

II. Remove the ear phone then press “Pass” to continue;

1.0 9030G/9030Q/VDF1400 Level 2 Repair Document 10/44

I. Insert USB cable according to instruction, then it will say “USB:OK

II. Remove USB cable according to instruction

III. Press “Pass” to continue;

I. Put the handset towards up according to instruction;

III. Press “Pass” to continue;