09 activity 2

1. For me Six Sigma Approach because this will increase in performance and decrease in process
variation helps lead to defect reduction and improvement in profits, employee morale, and quality of
products or services.

2. Six sigma

Advantages- It addresses the entire process behind the production of an item or completion of a service,
rather than just the final outcome.

Disadvantages- Customer focus may be taken to extremes, where internal quality-control measures that
make sense for a company are not taken because of the overlying goal of achieving the Six Sigma-
stipulated level of consumer satisfaction.

Kaizen

Advantages- kaizen advantage is improved efficiency. Kaizen improvements boost the quality of services.
It helps businesses implement new process improvements, boost efficiency and enhance time
management.

Disadvantages- people are always reluctant to change. Therefore, when businesses want to implement
kaizen, they have to put up with a certain resistance. Employees might not be ready to accept a different
system from what they have been used to.

DMAIC

Advantages- provides a business with a road map for solutions. This helps the business to solve
problems from start to finish while producing bottom-line results.

Disadvantages- Without awareness, during the implementation of DMAIC, it is easy to become too
focused on using the tool, rather than finding the right solution.