Business Communication

Internal Assignment
Aditya Sai. k
Roll no: EPG42/APRIL21/1069®

1.Write a brief report on the communication process in your organisation. You can start with
defining the role of business communication in your organisation. Also write about the role of
Kinesthetics in bringing effectiveness in communication in your organisation
Ans:
Working in a Greenfield project (KIN) is not an easy task and especially in supply chain
management. Therefore, the role of communication plays an important part in our daily
work.

Role of communication in our organisation is primary key of employee in which negotiation

and procurement and MOM will be major works

In my organization, there are few ways of communication that employees use the most

1) Supplier meet: A meeting where an employee will discuss with the supplier regarding the
forecast and production output daily and plan of export, import for an upcoming
production

2) Weekly report: A week we will cumulate the activities done and to do and present to
headquarters team

3) Audit: Every month internal audit involves the documentation regarding the various stock
and CTFs work process

4) Daily report: We will discuss and arrange a report for Actual vs planned output of
production

5) Conversation: A text message will play a vital role In real-time in our work environment

6) Calls: Tracking various shipment which is important at the non-working time also

7) Emails: most important to share the change and order of the requirement for the
upcoming production plan

As look after the above point employee should have communication skills which will
enhance the output of the work be proactive toward the work will always make a huge
impact on the individual
In an organisation such as this “the first approach set the tone for the rest “therefore,
kinesthetics plays a vital role for an employee in an organisation to showcase the individual
in the area of negotiation and procurement
2) As a customer service manager write a letter responding to a customer complaint regarding
poor customer service in the Big Bazaar Super Center in M.G.Road

Ans:

From: Customer service manger

To: Aditya
Big bazaar, MG road

Subject: Regarding the poor customer service

Dear customer,

With regards to your complaint about the service, we are sorry for inconvenience regarding
our poor service that you have faced in Big Bazaar MG road branch. On immediate basis we
will sort the issue and necessary action on it.

We at big bazaar always consider customer as top priority. Thanks for bringing the issue to
our knowledge. We are going to improve and ensure you will never face it again in coming
days.

I hope this reply will be an example of our service toward customers as most priority thing

If any more query, feel free to ask without any hesitate.

Regards

Customer service manager

3) Many new recruits are joining your company, which is on an expansion path. This growth
means that several officials have to travel to introduce the company to the new batch of
employees. You feel that a video about the company would do the job. Write a letter to your
manager about the advantages and disadvantages of using a video to showcase the company
to the new employees and how it can help reduce the cost
Ans

21/06/2021

PMT Manager,

KIN, AP

Subject: Proposal for video session for new recruits and also cost-effective way of training

Respected Sir,

After a huge success in India market for all KIN models we are moving towards expansion of
plant and also deploying new man power which was good thing for all the employee but
coming to training our employee need to travel long distance to assist them will be a
difficult task and also must expansion.

There are few corns which are employee need to travel various place and also work that are
assign in company will be pending which may effect on output and also emotionally
connection and face to face interaction

But consider the video session is best at the moment where we can take more session
instead of travel and also it will not affect any works

I hope my suggestion will be useful for both company and employee

Thanking you,

Regards
Aditya Sai
 4.There has been a lot of negative news floating around in the media about your company.
When you contact the PR team, it blames the marketing department, mentioning that the latter
does not pass on information in time. The marketing department says it lacks the time and
resources to be more proactive. In addition, employees are using every possible avenue to
write blogs, bringing disrepute to the company. What are the corrective measures that you
will take?

Ans
Corrective measures:

1) Firstly, both team members should be together work and handle the issue (blaming each
other will not resolve the issue)

2) Finding the root cause and identify the people who has been disrepute to company and
necessary Measure need to take for permeant on them

3) Public resource team should take responsibility for issue and make best out of it.

4) Marketing team need to analysis the problem based on the feedback from various
sources a proper plan should be formulated to rectify the issue

4) Sufficient resource needs to provide to marketing team and those resource should be
aware to employee for the proactive response

5) Promoting the brand to over shadow the negative news and make any corrective
response to all the news