Professional Documents
Culture Documents
Ilac-iaf-Iso Survey Report Aug 2021
Ilac-iaf-Iso Survey Report Aug 2021
Remote Audit/Assessment/Evaluation
(Reference Report)
Response Counts
C o mple tio n Ra te : 10 0 %
Complete 4,320
To ta ls : 4 ,3 2 0
1
Have you been part of a remote audit/assessment/evaluation in
the last year?
29% Yes, this was as part of the 57% Yes, this was as part of an
team carrying out the organisation being
audit/assessment/evaluation audited/assessed/evaluated
Yes, this was as part of the team carrying out the 29.1% 1,258
audit/assessment/evaluation
To ta ls : 4 ,3 2 0
2
All in all, how satisfied are you with the remote
audit/assessment/evaluation experience?
4% Dissatisfied
71% Satisfied
To ta ls : 3 ,7 0 9
3
From your experience of carrying out remote
audit/assessment/evaluation, how much do you agree with the
following statements:
4
a. the documents available for carrying out
audits/assessment/evaluations (e.g. IAF, ILAC, standards, etc.)
were appropriate and flexible for remote work?
3% Disagree
63% Agree
Disagree 2.8% 35
To ta ls : 1,2 5 8
5
b. new technologies and alternative techniques should be used
to ensure continuous improvement, robustness and
trustworthiness of audit/assessment/evaluation e.g. real time
camera, sensors, data exchange, AI technology, etc.
3% Disagree
73% Agree
Disagree 2.5% 32
To ta ls : 1,2 5 8
6
c. assuming an ideal set-up (e.g. preparation, consideration of
risks, effective technology including internet connection), a
remote audit/assessment/evaluation provides as much
confidence as an on-site audit/assessment/evaluation
20% Disagree
37% Agree
To ta ls : 1,2 5 8
7
d. the dramatically increased use of remote techniques and the
willingness to change will provide a stimulus to new
audit/assessment/evaluation processes (e.g. more frequent &
shorter audits, greater use of data, ‘continuous
audit/assessment/evaluation’, greater use of specialists)
9% Disagree
To ta ls : 1,2 5 8
8
Which of the following were a benefit to you in carrying out the activity
remotely?
9
a. Reduced travel time and costs for auditors/assessors/evaluators
4% Not beneficial
80% Beneficial
To ta ls : 1,2 5 8
10
b. Reduced travel risks for audit/assessment/evaluation team
5% Not beneficial
80% Beneficial
To ta ls : 1,2 5 8
11
c. Reduced environmental footprint (due to reduced emissions
from driving, etc.)
5% Not beneficial
74% Beneficial
To ta ls : 1,2 5 8
12
d. Strict respect of time/schedule of the audit plan
18% Not beneficial
45% Beneficial
To ta ls : 1,2 5 8
13
e. Possibility to keep the certificate/accreditation/recognition and
conduct the audit/assessment/evaluation despite the pandemic
2% Not beneficial
86% Beneficial
To ta ls : 1,2 5 8
14
f. Efficient use of time for audited/assessed/evaluated personnel
(not blocking processes, etc.)
13% Not beneficial
51% Beneficial
To ta ls : 1,2 5 8
15
g. Conduct remote witness activities efficiently in one/more of
the sites/facilities
18% Not beneficial
49% Beneficial
To ta ls : 1,2 5 8
16
Were there other benefits in carrying out the activity remotely
32% Yes
68% No
No 68.0% 855
To ta ls : 1,2 5 8
17
Please specify
auditing activities
review access easier
audit
documents audits
teamtravel due
time
auditor la
site or work
de flexibility
remote
assessment
assessments audited auditors
documentation
18
From your experience with the remote audit/assessment/evaluation,
how much do you agree with the following statements:
19
a. Preparation for the audit/assessment/evaluation (including the
consideration of risk of suitability for remote activity) was more
difficult and time-consuming
1% Not applicable
21% Agree
46% Disagree
To ta ls : 2 ,4 5 1
20
b. Effectiveness of the audit/assessment/evaluation when done
remotely was lower compared to traditional on-site audits
1% Not applicable
16% Agree
56% Disagree
27% Somewhat agree
To ta ls : 2 ,4 5 1
21
c. Significant efforts had been made to ensure information
security (e.g. protecting shared documents/files, possible data
breach, etc.)
2% Not applicable
19% Disagree
51% Agree
To ta ls : 2 ,4 5 1
22
d. I experienced audit disruptions due to poor Internet
connection
4% Not applicable
13% Agree
60% Disagree
To ta ls : 2 ,4 5 1
23
e. I found the effectiveness of IT technologies (MS T eams, Zoom,
WebEx, etc.) used to execute the remote audit to be restrictive
2% Not applicable
18% Agree
To ta ls : 2 ,4 5 1
24
Did you experience other benefits or disadvantages from the
remote audit/assessment/evaluation not mentioned in the above
question?
No 52.4% 1,284
To ta ls : 2 ,4 5 1
25
T o what extent do you think organisations can effectively benefit,
in the future, from a remote audit/assessment/evaluation?
1% Not at all
To ta ls : 4 ,3 2 0
26
What would be the main drivers to opt for a full or partial
remote/audit/assessment/evaluation in the near future? Select all
that apply:
4k
Count
2k
0
p e a ti e l
ca rta l
a n le rin e n ce
d . e a th e e
-e lu c o
ffi ite re
sit o re tivit n d u to
e c se
lo ce a ve
th o n u c
st va sp e s t
e x o d tra v
st a u mo
o p o tp n m d u
sp le a
m c o ty
d io ll ve l ss l
ify
re s/ o f ie s ct
ns on
cie d
h . io n n
d tra t (l ta
es
d
a ifi
tr
i
e / s a y c b ili
p e fo viro Re
y io n) Re
,p
co e e
es
s
tte it
wi ffic f. wPa t
re trictcil g . oAu n
cc
m on
e l i id
n
-e d
a o b abl
o n e s n t l ssi
Be ud
s fa y i
o t n ss o
er
e
ra
.
da t g .
m ioitie vr
t nly
tn ie oy
u pin cg
en b
co t s
t
of s
sr u t in
th
e s . En t
y n
m
ac os
O
c
co t / e
a n a ve
ff
se e n
S
p
d
e
rti m
in
a.
e
p e ss
e x sse
a
g/
tin
di
au
27
What would be the main areas for improvement for a remote
audit/assessment/evaluation in the near future? Put in order of
priority:
O ver a l l Ra n k No. of
Item Ra n k Dis tr ibution Ra n kin g s
Lowe Highe
st st
Rank Rank
28
Assume there are no longer any pandemic restrictions; what
would you prefer
Blended audit, where parts are done with physically on- 59.6% 2,576
site and parts are conducted remotely
To ta ls : 4 ,3 2 0
29
Do you think that the current rules (standards, IAF, ILAC, etc.)
should be modified in some way to adapt to the new normal
after the end of the pandemic?
37% Yes
63% No
No 63.2% 2,732
To ta ls : 4 ,3 2 0
30
If you feel that something needs to be changed, do you have a
specific point, for example in an ISO standard / IAF or ILAC
document that you would like changed and if so, how? (specify
the points that you’d like to change, or the requirements that
you’d like to add, trying to be very specific and precise)
31
Who You AreWhat is your involvement in
auditing/assessment/evaluation?
48
Percent
0
er
n)
ts
ns
ify
d y it
t
en a
at an
er
to
bo ud
tio
en
p
ss n e
tio
ec
io
la
xp
ev )
t
n
lo
al ne
on a
ua
at
sm
io
gu
sa
se g o
sp
ve
/e
a t o te
ev go
m
lu
al
ni
nt
Re
as der
es
e
e
a
u
r
ga
-d
as
ta
ev
de
s
n d o te u n
s
as
rti e
ul
or
n
le
i
rd
un
r
g
a
ns
-p
ce a
kin
da
d
c
ne
re in
kin
fie
Co
i
a v (i.e in g
er
an
ta
av
go
rti
i
rta
av
er
k
th
m
St
-h
ce
ta
O
de
nd
de
-h
.
er
.a
y
un
-u
un
od
.g
u
-u
tb
up
-
ro
(e
in
dy
G
en
ro
y
er
Bo
od
G
n
m
Us
-h
tio
tb
ss
n
n
ita
tio
dy
tio
se
en
ed
ita
Bo
ita
as
ed
cr
ed
ss
ity
Ac
cr
se
tio
cr
rm
Ac
Ac
al
as
ita
fo
on
al
ed
n
ity
Co
on
gi
cr
rm
Re
gi
Ac
fo
Re
n
Co
Regulator 2.0% 88
32