T h e Te l c o R e v e n u e A s s u r a n c e H a n d b o o k

• Systems and operations managers across the entire revenue

management chain – including managers in the areas of
Network, Mediation, Billing, Prepaid, Interconnect (Car-
rier Access Billing), Roaming Reconciliation, Collections,
Dunning, Fraud and Accounts Receivables – who want a
better understanding of how their functions fit in the reve-
nue assurance framework
• Revenue assurance managers and analysts who want a
handbook to help them better organize their operations and
communicate their issues to others in the organization
• Vendors and consultants who wish to better understand the
revenue assurance area and use the information to improve
their offerings, products and advice

How is this Book Organized?

Writing a book of this depth and breadth was no easy task, and or-
ganizing it was a challenge in and of itself. There was no way to
organize and capture the substantial amount of information in a
small number of pages. There are simply too many different things
to consider, in too much depth.

I wanted to make it easy for people to find the information they

wanted. For this reason, the book has been organized into several
major sections, each covering one perspective on the revenue as-
surance area. Each section will include a number of chapters that
explore a particular area in detail.

This book started as one large book but later became two smaller,
more user-friendly books. This book, the first in the series, focuses
on issues associated with the strategy, operations and positioning of
the revenue assurance organization within a telco.

The second book, “Mattison’s Guide to Leakage and Revenue Max-

imization,” studies the workings of the telco revenue management
chain and the other aspects of leakage detection and revenue recla-
mation.

The following is an overview of each section and chapter of book

one.