T h e Te l c o R e v e n u e A s s u r a n c e H a n d b o o k

4.6 – Engaging Consultants on your RA Project – Many

organizations discover they need help in their pursuit of
revenue assurance objectives. This chapter considers the
pros, cons and approaches to making the right choice when
hiring consultants.
4.7 – The “Classical” Revenue Assurance Project Plan
– Most revenue assurance project plans are amazing-
ly similar, regardless of whether they were created by
consultants, software vendors or other parties. Is this be-
cause most people in the business lack imagination, or is
it because there is a proven method for building revenue
assurance systems? This chapter dissects the typical rev-
enue assurance project plan, and considers the strengths,
weaknesses and, most critically, the assumptions that make
it work.
4.8 – Setting up a Revenue Assurance Group – What are the
major issues associated with creating a revenue assurance
group? Where do they report? How do you budget? What
are the control mechanisms to establish? In this chapter,
we introduce the issues associated with the establishment
or enhancement of a revenue assurance group. Included
are checklists for the steps involved in team set up, cover-
age negotiation and organizational alignment.
4.9 – BPR, Six Sigma and RA – Most revenue assurance op-
erations start with data and end with business operations.
Today’s most effective business operations review and im-
provement techniques can play a critical role in revenue
assurance correction and prevention. This chapter consid-
ers these activities and their fit.

Section 5 – Revenue
Assurance Operations
In this section, we provide a detailed review of each of the major
revenue assurance operations, how they are managed, and the issues
surrounding their delivery.
5.1 – Monitoring and Reporting – The core job of any rev-
enue assurance effort is monitoring the existing revenue
management chain and each of its operations. This chap-
ter considers the types of monitoring reports, how they
are used, and the challenges associated with creating and
managing them.