Section 1 : Chapter 2

- Bad debt write-off

- Incorrect customer data

46% = bad data

18%
16%
CDRs Late to Mediation
14%
Corrupt CDRs
12% Failure to create CDRs
10% CDRs Lost
CDRs Late to Billing
8%
Fraud
6% Rated Incorrectly
Debt Write Off
4%
Incorrect Customer Info
2%

0%
Phillips Group: 2003

Figure 1.2.5 Leakage causes

Specific Sources of Leakage

While generalities and surveys can provide an overview of the
leakage situation, an in-depth understanding of different leakage
scenarios is critical to addressing revenue assurance problems.

The following list represents a small sample of possible leakage

points identified for carriers around the world.

Network-Related Leakage
- Signaling errors on switches
- Call records not passed from switches
- Call records not processed correctly by Mediation
- Call records not processed correctly by billing system
- Incorrect metering
- System errors
- Data corruption
- System capacity mismatches (for example, overflows)
- Misaligned processing or logic rules

eXcellence in Telecommunications 19