Section 1 : Chapter 2

Collections- and Dunning-Related Leakage

- Failure to track old accounts
- Misapplication of credits
- Inefficient dunning policies
- Ineffective dunning practices
- Failure to feed back dunning lessons to Marketing, Sales,
and Product Planning
- Credit policy management
- Errors on transfer from Billing to A/R, G/L

Provisioning and Customer-Service-Related Leakage

- Physical circuits not ceased when account terminated
- Over-provisioning
- Provisioning without notification of billing start
- Over-budget provisioning
- Abuse of shortcut or fast-track processes
- Improper update of customer status
- Improper update of systems based on change in customer
status

Product-Development-Related Leakage
- Failure to plan for rate-plan updates to billing
- Failure to build transaction collection mechanisms into the
start-up phase of product rollout
- Failure to include the cost of billing into the estimate of
cost of product introduction

CONCLUSION
Given all of these potential leakage areas, it is clear revenue assur-
ance can be a significant and challenging job.

The chapters that follow will provide a better understanding of how

telcos can, and do, approach this vast assortment of issues effective-
ly and efficiently.

eXcellence in Telecommunications 21