D-P5-BV-MN-001 Quality Manual

BUREAU VERITAS VIETNAM
QUALITY MANUAL FOR NSRP

NSRP DCSM 2019 DOCUMENT No.:
DCSM PROJECT 2019 D-P5-BV-MN-001
QUALITY MANUAL FOR NSRP DCSM 2019

Bureau Veritas
Contractor’s Name : BUREAU VERITAS VIETNAM

Company’s Name : Nghi Son Refinery and Petrochemical LLC.
Plant Location : Nghi Son, Viet Nam
W/ Order No. :
Package No. : 5
Scope of Work : Quality manual for NSRP DCSM Project
Discipline : DCSM
NSRP DCSM PROJECT 2019

Discipline
Receiving Date
Reviewed By
Review Date
Review Result code
Document Review codes:
1- Rejected (Revise and resubmit), 2- Comments as Noted (Revise and
resubmit. Work may proceed subject to full compliance with comments), 3-
Minor Comments (Acceptable, Works may proceed. Revise & Resubmit as
“Certified Final), 4- No comments (Works may Proceed)
Returned on
Next Submission Due
Date
THIS DOCUMENT IS CONTROLLED BY THE BUREAU VERITAS - VIETNAM AND MAY NOT BE AMENDED, REVISED OR ALTERED IN
ANY OTHER WAY WITHOUT THE CONSENT OF THAT COMPANY.
THE SIGNATURES BELOW AUTHORISE ALL PAGES OF THIS PROCEDURE FOR USE FROM THE DATE OF APPROVAL AS SHOWN.
Rev. Date Description Prepared By Reviewed by Approved By

0 26/09/2019
Nguyen Gia Dinh Annamalai Natarajan Annamalai Natarajan

Project coordinator Project Manager Project Manager
Contents
1.0 DOCUMENT REVISION HISTORY.......................................................................................4
2. DEFINITIONS............................................................................................................................5
3.0 ADMINISTRATIVE REQUIREMENTS............................................................................6
4.0 General Requirement..........................................................................................................10
5.0 Organization and Management...........................................................................................12
6.0 Document Control..............................................................................................................17
7.0 Internal Quality Audit.........................................................................................................18
8.0 Incident Investigation, Non-conformity, Corrective Action and Preventive Action..........19
9.0 Management Review..........................................................................................................20
10.0 PERSONNEL.....................................................................................................................21
11.0 Facilities and Equipment....................................................................................................23
12.0 Inspection Methods and Procedures...................................................................................24
13.0 Inspection Reports and Inspection Certificates..................................................................25
14.0 QUALITY PROCEDURES................................................................................................27
1.0 DOCUMENT REVISION HISTORY
Reviewer /
Rev Rev Date Clause Description of Change
Approver
01 26/09/2019 Initial Version
Author
2. DEFINITIONS
BVVN Bureauveritas Viet Nam

MD Managing Director
EHS Environmental Health and Safety
GN Guidance Notes
GIP General Inspection Procedures
HAZOP Hazard and Operability Study
HSE The Health, Safety and Environmental Department
NDT Non Destructive testing
PMP Performance Management Process
QRA Quantitative Risk Assessment Study
SIL Safety Integrity Level Study
Any employee of BV (whether full-time or part time, exclusive or non-
Staff exclusive)
TQR Technical, Quality and Risk Director for South East Asia
WI Work Instruction
Report Detailed descriptions of the inspection and its results.
Generally short formal statements of conformity with requirements
Certificate issued, for example, in connection with mandatory inspection.
The term annual in the manual means calendar year from 1st January to
Annual 31st December.
3.0 ADMINISTRATIVE REQUIREMENTS

3.1 Documentation of Functions and Technical Scope of Activities
a) This Quality Manual includes policy statements that indicate how the BV
operates in accordance with an ISO/IEC 17025:2005 accredited Laboratory
System. Additional policy statements are incorporated within the overall quality
system that addresses the additional requirements of ISO 9001:2015.
b) The documents are supported by operating and technical procedures that have
been established and implemented to ensure that customer requirements and
needs are satisfied and to provide detailed guidance to personnel to achieve this.
c) The processes have been designed to meet the obligations specified in the
Occupational, Safety & Health Act (OSHA) and applicable Regulations made
under that Act and Factories and Machinery Act (FMA), Environmental Act (NEA)
and applicable Regulations.
Mission and Code of Ethics
3.2 QHSE Policy

Group Quality Statement
Group HSE Statement

BVS QHSE Statement

3.3 Liability Insurance

a) BV maintains adequate levels of liability insurance. The decision on the value of
the cover is based on a risk evaluation including; estimated maximum loss,
potential business risk and experience of claims throughout the industry together
with customer requirements.
b) This decision is controlled by the Regional Financial Controller, under the
guidance of the Regional Technical, Quality and Risk Director, in accordance
with Bureau Veritas group rules.
c) The insurance policies are maintained by the local Human Resources department.
3.4 Business Condition
a) The precise scope of inspection for individual contracts is determined at the
contract negotiation stage and is subject to standard contract initiation and
review procedures.
b) Detail quotations/proposals are provided to potential customers with standard
terms and conditions and where appropriate inspection contracts are also
issued.
c) The BV operates as a commercial entity and has a management and
communication structure to support its operations
4.0 General Requirement

4.1 Impartiality & Independence
4.1.1 Impartiality, confidentiality and integrity are the core business of Bureau Veritas.
4.1.2 Personnel are free from any commercial, financial and other pressures which
might affect their judgement.
4.1.3 Impartiality risks are identified on-going basis by WI-INY-Impartiality Risk
Management this WI-INYIRM captured risks arise from activities, relationships,
relationship of its personal.
4.1.4 Impartiality risks identified before the inspection via F-WI-INY-IRM-Customer
Analysis and demonstrate to the impartiality committee and eliminate or minimize
such risk.
4.1.5 The identified risks are highlighted to the top management on impartial
committee and during the management review meeting.
4.1.6 Bureau Veritas not disclosed any client information’s except legally enforceable
commitments; all information’s obtained or created during the performance of
inspection activities. Bureau Veritas will inform the client in advance of the
information it intends to place in the public domain.
4.1.7 Bureau Veritas provide the information’s as per legal requirements, required by
law or authorized by contractual commitments to release confidential information
the client or individual concerned shall, unless prohibited by law.
4.1.8 Information’s about the client obtained from the sources other than the client shall
be treated as confidential.
4.1.9 All BV inspectors are signed the confidentiality agreement.
a) Compliance with, and training in, the Bureau Veritas Group Code of Ethics is
mandatory for all employees.
b) A signed copy of acknowledgement of training and adherence is maintained by the
HR department.
c) The controlled copy of the Code of Ethics Manual (downloadable, is available in
the BV Portal > Company Presentation > Code of Ethics Manual of Internal
Policies and Procedures. The Code is aligned with the requirements of the IFIA
Compliance Code (which reflects the requirements of Transparency International
and Social Accountability International Business principles for countering
bribery).The IFIA Compliance Code is available on the IFIA website (www/ifia-
federation.org).
d) Group Policy QHSSE 007 Impartiality & Conflict of interest, @ BV Portal Quality,
Health, Safety and Environment > Quality > Lever 6 – Quality.
4.1.10 The BV meet the requirements of ISO 17025. Neither the business nor any of its
personnel responsible for carrying out verification/certification or inspection
activities are the; designer, manufacturer, supplier, installer, purchaser, owner, or
maintainers of items that are verified/inspected, nor the authorized
representative of any of these parties.
a) NDT personnel are not permitted to engage in any activities that may conflict with
their independence of judgement and integrity in relation to their inspection
activities. In particular they shall not become directly involved in the design,
manufacture, supply, installation, use or maintenance of the items inspected or
similar competitive items.
b) The services offered by the BV are available to all potential customers subject to
satisfactory contract review and agreement to reasonable consideration.
c) NDT personnel are required to carry out their duties with the highest degree of
professional integrity and technical competence.
d) The terms of employment ensure that they are free from all internal pressure and
inducements that might affect their judgement or influence the outcome.
e) Employees are encouraged to report any inducements offered or any pressures

placed on them from persons or groups of persons with a vested interest.
f) The BV not permitted to NDT services if it is the part of a legal entity that is
engaged in design, manufacture, supply, installation, purchase, ownership, use or
maintenance of the items inspected.
g) The BV shall not be linked to a separate legal entity engaged in the design,
manufacture, supply, installation, purchase, ownership, use or maintenance of the
items inspected by the common ownership, common ownership appointees on the
board, or equivalent, directly reporting to the same higher level of management,
contractual commitments.
4.2 Confidentiality
a) BV shall ensure confidentiality of information obtained in the course of its
inspection activities. Proprietary rights shall be protected.
b) Through the Bureau Veritas Code of Ethics employees and Non Exclusives are
made aware of their responsibility for confidentiality of information and informed
not to divulge any information to other parties without prior authorization.
c) All BV employees and Non Exclusives are required to observe such confidentially
as may be reasonably required by clients (subject to any statutory requirements)
and take reasonable care to maintain secure any information of a confidential
nature and not retain any document which an individual has no right to retain.
d) All BV employees and Non Exclusives are required to sign the confidentiality and
conflict of interest declaration agreement prior to their employment. This record
shall be maintained by the Human Resources Department.
e) Any inspection reports shall not be released to any other third parties or interested
parties without prior written approval from the client.
f) The controlled copy of the Code of Ethics document (downloadable), and
associated training (E-Learning) and reference material relating to this, is available
in the BV Portal > Company Presentation > Code of Ethics.
g) The controlled copy of the Code of Ethics Manual (downloadable), is available in
the BV Portal > Company Presentation > Code of Ethics Manual of Internal
Policies and Procedures.
5.0 Organization and Management

5.1 Managing Director (MD)
a) Specifies the policy for quality and ensures a management system that
implements the policy is established, implemented and maintained.
b) Reviews the Policy, and the way in which it has operated, each year and makes
revisions as appropriate.
c) Sets quality targets and ensures the objectives and performance against them
are published.
d) Profitable delivery of services
e) Preparation and approval of job descriptions
f) Compliance with the policies of the Management system
g) Ensure the management system procedures are fully applied
h) Manage Appeals process
i) Improve or maintain the business through targets and objectives
j) Ensure all H&S requirements are specified and implemented.
5.2 QHSE Manager
a) The designated person who has overall responsibility for the quality assurance
programme and has the authority and organizational freedom to identify quality
assurance problems and to recommend, initiate, and provide solutions.
b) He/she has full authority to stop work on any verification/inspection activity and
has direct access to the MD or General Manager on matters relating to Quality.
c) Ensures the implementation of the quality policy.
Oversees new issues and revisions to other documents in the WebDoc I&F.
a) Manages the internal audit program, including all projects and ensures that
reports and corrective actions are completed.
b) Managing internal audit program and ensuring reports and corrective actions
are completed
c) Review and approve proposed Project specific Quality Plans
d) Maintains applicable quality records
e) Presents reports on the performance of the quality management system to Line
Management meetings for review and as a basis for improvement of the
system.
5.3 General Manager
The General Manager reports to the Managing Director. The General Manager will
be the key personnel in promoting acceptable practices in quality management
system. The General Manager shall:
 Assist in Marketing and Business Development

 Involved in the operations to ensure that desired quality and productivity is
achieved.
 Ensure and update Managing Director on sales and purchases by company.

 Any other roles as defined by Managing Director
5.4 Admin Clerks
The Admin Clerks reports to the Deputy General Manager and will provide
administrative support for the various departments of the Company. The
Administrative Clerks shall:
 Draft memos and letters as required by the Managing Director/Managers
 Take charge of all stationery stores
 Record and file all Company documents
 Follow the quality system set by the Company’s Management
 Any other quality/administration work as instructed by General Manager /
Technical Manager
 Prepare test reports as per site records
5.5 Operations Supervisor / Coordinator
The Operations Supervisor and Coordinator reports to the General Manager &
Deputy General Manager and will be in charge for the manpower schedule and
allocation. The Operations Supervisor shall:
 Interpret radiographs prepared by the technical personnel
 Arrange job schedules and ensure clear instructions are given for each job
 Ensure that all test reports are done as prescribed by the Company’s
guidelines and submitted timely to the clients.
 Ensure jobs are done with acceptable quality
 Ensure proper procedures and safety regulations are followed
 Ensure quality service is maintained at all times
 Train and guide technicians and trainees
 Follow the quality system set by the Company’s management
 Ensure the cleanliness of the work area
5.6 Operations Manager (Site Manager)

 Profitable delivery of services
 Review and approve job descriptions, and monitor of job executions
 Assign personnel who only have appropriate defined competencies

 Compliance with the policies of the Management system
 Ensure the management system procedures are fully applied
 Manage Appeals process
 Improve or maintain the business through targets and objectives
 Ensure all Q,H&S requirements are specified and implemented.
 Manage the competence process for Inspection Personnel
 Maintain the Competency matrix and supporting information
 Manage the monitoring and supervision activities
 Mange ongoing training of Inspection Personnel
 Supervise the day to day and operational activities of personnel in their
teams for conformance to specified requirements.
 Ensure all back office processes are improved and correctly executed
 Monitor of staff training and qualification processes
 Ensure utilization rates are maximized
 Manage back office support activities
5.7 Technical Manager
The Technical Manager reports to the General Manager. The Technical Manager shall:
 Prepare and establish the quality management system for SAC-SINGLAS
and other quality systems accreditation program
 Represents the Company and liaise with SAC (Singapore Accreditation
Council) on all SAC-SINGLAS matters.
 Establish proper testing techniques and procedures
 Provide support in the interpretation of codes, standards and specifications
 Designate the appropriate NDT methods, techniques and procedures to be
adopted
 Conduct in-house training for personnel in NDT methods

 Provide technical expertise and consultation
 Interpret and check the radiographs interpreted by the technical staff of the
Company
 To carry out Internal audit and if required site audit on frequent intervals to
verify the services are meeting the contractual quality requirements
 Take care of the welder qualification for the clients
 To give necessary guidance to staffs with respect to the maintenance,
calibration of equipment’s etc.
 Provide technical support to enforce the quality management system
5.8 Project Coordinator
 Liaising with the client on day to day basis on progress of NDT activities
 Plan the site activities on daily basis
 Allocating suitable personnel on daily basis for various clients in the project
 Interpretation of radiograph and submission to the client
 Periodically communicate the progress of NDT jobs to the management
 Taking appropriate corrective action for customer complaints related to
his/her specific project
5.9 NDT Senior Technicians
The Inspector reports to the Supervisor and will perform the duties as
assigned by the Supervisor and shall;
 Perform the jobs in accordance to the Company’s standards,
procedures and quality system
 Prepare and submit test reports upon completion
 Train and guide the technicians and trainee
 Ensure the practice of proper safety regulations
5.10 Technician
The Technician reports to the Supervisor and will perform the duties as assigned by
the
Supervisor and shall:
 Perform the jobs in accordance to the Company’s standards, procedures

and quality system
 Prepare and submit test reports upon completion
 Ensure the practice of proper safety regulations
6.0 Document Control

a) The QHSE Manager ensures that all relevant personnel have access to the latest
issues of appropriate documentation.
b) New issues of documentation and revisions are prepared and reviewed by
appropriate personnel.
c) New and revised external documents are issued through the SIEBEL, while for
the BVS document shall be issued through SG QHSE Bulletin-Board on Lotus
Notes.
d) BVS ensures the proper issuing of internal documents related to the INY
management system. Before being disseminated, internal documents are
submitted to the appropriate people for review and approval of content.
e) The documents are managed electronically in Lotus Notes. Any printed copies
are considered as “UNCONTROLLED” documents.
f) For BVS, documented procedures PR-DOC “Document Control” is established to
ensure documents of all levels and origin are properly controlled and maintained
and to define the controls needed:
i. to approve documents for adequacy prior to issue,
ii. to review and update as necessary and re-approve documents,
iii. to ensure that changes and the current revision status of documents
are identified,
iv. to ensure that relevant versions of applicable documents are available
at points of use,
v. to ensure that documents remain legible and readily identifiable,
vi. to ensure that documents of external origin determined by the organization

to be necessary for the planning and operation of the quality management
system are identified and their distribution controlled,
viii. to prevent the unintended use of obsolete documents, and to apply

suitable identification to them if they are retained for any purpose.
g) Reference:
i. Group Policy QHSSE 005, Control of Bureau Veritas Document.
ii. PR-DOC, BVS Document Control Procedure.
7.0 Internal Quality Audit

a) The activities and procedures referenced in this Quality Manual are audited on
the basis of need but not less than once a year in accordance with a planned
programme.
b) The QHSE Manager is responsible for the planning on the audit schedules and
preparation of the audit programme, selection of competent & independent
auditors and the full implementation of the programme.
c) Audit and Non Conformance Reports are issued for each completed audit and
presented to the person responsible for the activity being audited for root cause
analysis and corrective action.
d) A Copy of the internal audit report is provided to the QHSE Manager for approval.
e) A summary report of the internal audit activity is prepared and submitted to the
Management Review. Full details of the arrangements are detailed in document
PR-IA and GM TD 006. Systematic auditing of the BVS management system is
carried out to verify that all activities are undertaken in accordance with the
planned arrangements, the requirements of the International Standards, BV
Group and BVS requirements, as well as effectiveness and efficiency of QHSE
management system.
f) PR-IA, the internal audit procedure is applied to all BVS entities at least once a
year. Selection of auditors and the conduct of audits shall ensure objectivity and
the impartially of the audit process.
g) Audits are carried out to established criteria to evaluate control and effectiveness
of activities and related results, whilst ensuring that the management system
conforms to the normative documents and that in turn, the working operation of
BVS meets the stated objectives.
The audits provide a basis for determining corrective action, and to provide
information upon which subsequent periodic management reviews of the
management system may be based.
h) It is the responsibility of QHSE Manager to ensure that each activity
within the management system is regularly audited with regard to the
activity status and importance, environmental importance and OH&S risks of
the operations concerned and the results of previous audits.
i) The QHSE Manager will analyze audit findings for trend, repetition or serious non-
conformance. These findings, together with a progress report against the audit
program, will be prepared for Management Review.
8.0 Incident Investigation, Non-conformity, Corrective Action and Preventive

Action
a) BVS ensures that a product/deliverable/service which does not conform to
requirements is identified and controlled to prevent its unintended use, or delivery,
or its having a larger impact upon the business.
b) Identification of a potential incidents or actual non-conformity is triggered by:
i. QHSE Audits (internal and external);
ii. Preventive Action Request (for potential incidents/non-conformities,
feedback or complaints)
iii. Corrective Action Request (for actual accidents/ non-conformities,
feedback or complaints)
c) The following principles are applied:
i. The Management team is responsible for ensuring that adequate
resources are available and that the procedure is followed in a
professional manner.
ii. Once an actual incident/non-conformity or complaint is detected and
identified, it must be isolated and controlled in order to avoid its repetition
or escalation.
iii. Timescale goals must be agreed with the stake holders in order to meet
contract job requirements and not jeopardize any long term business
relationship. It is also applied to internal operations.
iv. The process is properly documented and reviewed during the annual
management system review.
v. In case reports/certificates/products are already issued or released and a

related non-conformity is identified, a new report for the same service
cannot be issued without a revision index or different reference number.
vi. Business Unit level - Corrective Action Request template are used to
record the corrective action process, unless otherwise is prescribed by
the divisional documented procedures.
vii. Company level – the APM tool is used to ensure and trace effectiveness
of corrective and preventive actions implementation (e.g. action arising
from Group reviews)
d) The handling of potential incidents/ non-conformities or complaints will be carried out

by referring to the Incident Investigation, Non-conformity, Corrective Action and
Preventive Action Procedure (PR-CAPA) available in the Lotus Note.
e) The root causes giving rise to all preventive & corrective actions are identified.
Preventive corrective actions are generally to be reviewed as part of the management
system review. Corrective actions must be implemented as quickly as practicable.
9.0 Management Review

a) Management Review Meetings will be held at least yearly chaired by CEO and
attended by Business Line Managers, the QHSE Manager, Technical Heads;
and others by invitation of MD.
b) Management review shall take account of any relevant information, such as but
not limited to:
i. reports from supervisory and managerial staff,
ii. the outcome of internal quality audits and external assessments,
iii. complaints from clients,
iv. changes needed in the quality system,
v. the adequacy of current human and equipment resources,
vi. future plans,
vii. estimates for new work, and additional human resources, as well as
viii. the need for training of both new and existing staff.
ix. Impartiality and risk assessment review & effective implemented actions.
x. Out come from Monthly Business Review and other Management review
meetings.
c) The agenda will also include the following key topics but not limited to:
i. Action Items
ii. HSE (Injuries, incidents (HSE) or near misses recorded and status)
iii. Review Company and Branches QHSE Performance
iv. Recommended improvements
v. Review for the Needs for Changes of QHSE Policy, Objectives/Targets
and other QHSE elements
vi. QHSE management system effectiveness.
d) The meeting will be minuted and actions assigned to the relevant members, who
are then responsible for ensuring their completion in a timely manner, for review
at the next meeting. Records of Management Review Meetings will be retained in
the relevant area of the BVS server.
e) The quality management system is reviewed regularly to ensure its continuing
suitability. The Review is chaired by the MD and involves the Business Line
Managers, QHSE Manager and other personnel as required.
f) This review checks the continuing suitability of the existing Quality Management
System, by assessing applicable inputs including: the various review reports,
results of internal and external audits, analysis of internal and external customer
feedback, analysis of customer complaints, corrective and preventive action. The
meeting sets quality objectives and considers improvements to the existing
system.
g) The details of this process are described in SG - QHSE Manual.
10.0 PERSONNEL
10.1 Human Resources
a) The annual Business Planning activity identifies the overall resource requirement
for all applicable activities.
b) Resource requirements are considered at monthly management meetings
together with all other Business planning activities to ensure BVS have a
sufficient number of permanent competent personnel having the education,
training, technical knowledge, skills and experience necessary for handling the
category, range and volume of the work performed.
c) Permanent personnel are those who are employed by or under long term
contract. They may be employed either on a full-time basis or on a part-time
basis. Where it is necessary to use personnel for temporary situations, such
personnel should be formally contracted for the period that BVS uses them. The
Technical Head shall ensure that such personnel are effectively supervised and
competent and that they work in accordance with the BVS quality system.
10.2 Competency Requirement - Qualification, Training, experience and Knowledge.
The SEA Technical, Quality & Risk Director, BVS Human Resource Manager, and
QHSE Manager shall jointly coordinate validation and evaluation of the training
provided. Training records are maintained.
a) Job Descriptions specify the minimum qualifications and experience for personnel
to be authorised for each role within the Industry Division.
b) Personnel are not authorised to perform work activities, operation process and the
delivery services, any defect which may occur during the use of the product, any
process and any deficiencies in the delivery of services, unless they have been
appropriately trained and have demonstrated their competence. This will only
occur when the candidate has demonstrated the appropriate qualifications,
training, experience and satisfactory knowledge of the requirements of the activity
to be performed.
c) BV management is committed to the ongoing training and development of its
personnel and requires the regular assessment and provision of training needs.
d) Records of information that demonstrates competence of personnel are held in the
Training Records and each supervisor establishes plans and records of other
training activities.
e) Staff assigned responsibility and accountability for specific activities should be
competent to perform them. The competency requirements for such staff have
been identified and are listed in the competency matrix. This information should be
used in:
i. Selection of staff for positions that have specific competency
ii. Development of job description for these specific positions
iii. Identifying staff development and training needs
iv. The annual staff appraisal process.
f) The Technical head shall assess the competency of inspector by using the
Competency review form and approved by TQR whom will update the SIEBEL
accordingly. The relevant qualification can be printed out from SIEBEL.
Subsequently the Competency Matrix can be generated from SIEBEL.
g) The QHSE Manager is responsible for the update and maintenance of the
SIEBEL. Refer below for the SIEBEL overview process.
11.0 Facilities and Equipment

11.1 Facilities and equipment
a) Inspectors will be provided with appropriate facilities and equipment necessary to
permit all activities associated with the services offered to be carried out in a
competent and safe manner. However, BVS does not own any measuring
equipment requiring calibration for inspection purpose. This equipment will be
provided by the client, and only calibrated and appropriate equipment shall be
used.
b) When used, inspectors shall verify relevant validity evidence of the calibration
record when performing inspections and the equipment details shall be recorded in
the Inspection Report or Audit Report. This requirement shall be identified in the
Internal Agreement to manage other inspectors from other SEA countries under
BVS supervision, when applicable.
Note: The inspection body need not be the owner of the facilities or equipment
that it uses. Facilities and equipment can be borrowed, rented, hired, leased or
provided by another party (e.g. the manufacturer or installer of the equipment).
However, the responsibility for the suitability and the calibration status of the
equipment used in inspection, whether owned by the inspection body or not,
lies solely with the inspection body.
11.2 Equipment Maintenance
a) All measuring equipment to be used in the inspection shall be verified to be
properly maintained for the suitability of any specific inspection purpose; without
which the equipment shall not be accepted by the inspector for further use in the
inspection.
11.3 Calibration
a) For equipment used in the inspection, inspectors shall verify relevant validity
evidence of the calibration record when performing inspections, without which the
equipment shall not be accepted by the inspector for further use in the inspection.
b) The inspector shall verify that the equipment is calibrated in a timely manner that
complies to an acceptable calibration program and being administered
accordingly.
c) The inspector shall verify the equipment shall having a significant influence on the
results of the inspection to the inspection to be calibrated being put into service,
and maintained thereafter.
11.3 Calibration Methodology
a) BVS does not own any measuring equipment requiring calibration for inspection
purpose. These equipments will be provided by the client, and only the calibrated
and appropriate equipment shall be used. When used, inspectors shall verify
relevant validity evidence of the calibration record when performing inspections,
without which the equipment shall not be accepted for further use in the
inspection.
11.4 Storage/Preservation
a) The Inspector shall verify the condition of the measuring item have been assessed
at appropriate intervals to detect deterioration.
12.0 Inspection Methods and Procedures

12.1 Inspection Procedures against Requirement
a) All inspection services carried out by the INY Division are controlled by
appropriate documented quality procedures, work instructions and supported by
Guidance Notes.
b) Suitable access to relevant up to date documentation is provided to all personnel
through controlled copies located in the BVS local server, the BV Portal
(WebDoc I&F), or a controlled copy burned onto CD for Shop Inspection
personnel without access to the local server or BV Portal.
c) The requirements against which the conformity to be determined are normally
specified in Regulations, Standards or Specifications, which may include
internationally recognized, customers’ or in-house’ requirements.
d) When the inspection methods and procedures are not defined in regulations,
standards or specifications the inspector shall refer to the WebDoc or Technical
Head for guidance.
e) In certain circumstances the client may supply information for us to take into
consideration when performing its inspection. If we use such information supplied
by any other party as part of our determination of conformity, then we should be
able to demonstrate the measures taken to verify the integrity of such

information. The inspection method proposed by the client is considered to be
inappropriate inform to the client.
12.2 Non-standard Inspection Procedure/Work Instruction
a) When non-standard inspection methods are required, procedures/WI are
established by competent personnel, documented and validated as appropriate.
b) This non-standard specific procedure/WI can be then made available through
local server or Lotus Notes or otherwise copies are kept in job files.
c) For clarity, a standard inspection method is one that has been published, for
example, in International, Regional or National standards or by reputable
technical organizations or by co-operation of several inspection bodies or in
relevant scientific text or journals. This means that methods developed by any
other means, including by us or by the customer, are considered to be
nonstandard methods.
12.3 Inspection Reference Document Reference and Update

a) Use of information supplied by any other party as part of the inspection process,
and verify the integrity of such information.
b) All Instructions, standards, written procedures, worksheets, checklists and
reference data related to the Inspection are submitted to the Technical Head for
review and approval of content before being disseminated.
c) Documents are managed electronically in the Lotus Notes, Local Server and BV
Portal.
Any printed copies are considered as “UNCONTROLLED” documents.
d) Where inspectors do not have access to the above medium, the document are
made available through CD or other suitable medium such as pen drive or
memory card. The distribution shall be controlled by the authorized administrator.
e) Documented procedures PR-DOC “Document Control” and PR-REC “Record
Control” are established to ensure documents of all levels and origin are properly
controlled and kept up to date.
12.4 Health & Safety
a) The Inspector shall ensure all inspection works to be carried out in the safe
manner incorporating the requirements of OHSAS 18001 which are available on
Lotus Notes (SG-QHSE Bulletin Board) as reference.
b) The Health & Safety arrangements, that incorporate the requirements of OHSAS
18001, are available on Lotus Notes (SG- QHSE Bulletin Board).
c) All the inspectors are brief during the safety campaign ( 3 campaigns per year)
and also invite all inspectors for the Annual inspectors meet to coincide with
technical session brief the inspectors on the site safety, changes in regulations,
new requirements, available procedures and share the near hit and near miss
and site safety issues.
13.0 Inspection Reports and Inspection Certificates

13.1 Deliverable
a) When issuing an inspection certificate, it may not be possible to cover all of the
work in the certificate itself. In those circumstances the inspector shall prepare
separate documentation or report to demonstrate the work carried out. Such
documentation or report shall be traceable to the correct inspection certificate.
b) Reports include all relevant information as required by legislation, contract/PO and
national standards.
13.2 Inspection Results/Findings
a) Verification/ Inspection activities result in the issuance of a report, which is made
available to the client.
b) The inspection report and/or inspection certificate shall include all the results of
examinations and the determination of conformity made from these results as well
as all information needed to understand and interpret them. All this information
shall be reported correctly, accurately, and clearly. Where the inspection report or
inspection certificate contains results supplied by Non Exclusives, these results
shall be clearly identified. Inspection reports need to be included all the following
 Identification of the issuing body;
 Unique identification and date of issue;
 Date(s) of inspection;
 Identification of the item(s) inspected;
 Signature or other indication of approval, by authorized personnel;
 A statement of conformity where applicable;
 The inspection results.
c) Reports are prepared and issued by the Inspection/Verification personnel that
performed the activity.
d) The fact that the client does not require a detailed report does not remove the
requirement for detailed inspection records to be kept.
e) If issue an inspection / conformity / acknowledgement certificate that does not

include the inspection results / client does not require a detailed report does not
containing the inspection results, and when both the inspection certificate and
inspection report are traceable to each other.
f) he content of an inspection report or inspection certificate may vary depending on
the type of inspection and legal requirements. Appendix 5 contains a list of
elements to be included in inspection reports and inspection certificates. Some of
these elements are considered to be mandatory for compliance with ISO/IEC
17020:2012. The mandatory elements of Appendix 5 are marked with an asterisk
(*). The list should be considered when drafting inspection reports and inspection
certificates. Refer to WebDoc I&F for the report template or below (13.2f) for the
guidance and specific report template.
13.3 Endorsement
a) All the information listed in 13.2b shall be reported correctly, accurately and
clearly. If the inspection reports / Inspection certificates contains results supplied
by Non-Exclusive these results shall be clearly identified.
b) The inspection report and/or inspection certificates are signed and approved by
authorized competent person.
c) The reports are submitted to the main office and reviewed by the INP/ ENP
manager before issue to the client
d) The approved report shall include the BV ink stamp.
13.4 Revision
a) Where a correction or addition is required to a report / certificate, a new report /
certificate is issued should be identify them the report / certificate replaced
b) Superseded reports are held on the system and cannot be altered.
c) Reference: GM TD 004, Section 10.
14.0 QUALITY PROCEDURES

a) Refer Document Master list.

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BUREAU VERITAS VIETNAM

QUALITY MANUAL FOR NSRP

QUALITY MANUAL FOR NSRP DCSM 2019

Contractor’s Name : BUREAU VERITAS VIETNAM

NSRP DCSM PROJECT 2019

Rev. Date Description Prepared By Reviewed by Approved By

Nguyen Gia Dinh Annamalai Natarajan Annamalai Natarajan

1.0 DOCUMENT REVISION HISTORY

BVVN Bureauveritas Viet Nam

3.0 ADMINISTRATIVE REQUIREMENTS

3.2 QHSE Policy

Group HSE Statement

BVS QHSE Statement

3.3 Liability Insurance

4.0 General Requirement

e) Employees are encouraged to report any inducements offered or any pressures

5.0 Organization and Management

 Assist in Marketing and Business Development

 Ensure and update Managing Director on sales and purchases by company.

5.6 Operations Manager (Site Manager)

 Assign personnel who only have appropriate defined competencies

 Conduct in-house training for personnel in NDT methods

 Perform the jobs in accordance to the Company’s standards, procedures

6.0 Document Control

vi. to ensure that documents of external origin determined by the organization

viii. to prevent the unintended use of obsolete documents, and to apply

7.0 Internal Quality Audit

8.0 Incident Investigation, Non-conformity, Corrective Action and Preventive

v. In case reports/certificates/products are already issued or released and a

d) The handling of potential incidents/ non-conformities or complaints will be carried out

9.0 Management Review

11.0 Facilities and Equipment

12.0 Inspection Methods and Procedures

able to demonstrate the measures taken to verify the integrity of such

12.3 Inspection Reference Document Reference and Update

13.0 Inspection Reports and Inspection Certificates

e) If issue an inspection / conformity / acknowledgement certificate that does not

14.0 QUALITY PROCEDURES

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