ELEVEN AM

RESTAURANT - BRUNCH

Presented by
Gabriela Alcazar Camila Carranza
Sherlyn Taborga Lucas Torrez
ELEVEN AM is a brunch restaurant
with the aim of serving the best
food and providing the best service
to all its customers.

Logo
 1. Organizational structure.

2. Type of leadership.

3. Job advertisement.

Table of Content 4. Induction program.

5. Motivation theories: propose 5 actions to increase the

HUMAN RESOURCES
motivation of your staff.
DEPARTMENT &
INVESTORS 6. Type of organizational culture.

7. Organizational attribute and professed culture.

8. Changes for 2022 and actions to reduce the resistance

to those changes.

9. Investment: capital expenditure and revenue

expenditure.
Organizational Levels of Hierarchy

Structure Span of Control

 Organizational Structure
- ELEVEN AM -

Hilda Onassis
CEO ELEVEN AM
1st Level

Sherlyn Taborga
Camila Carranza
HR Manager
Gabriela Alcazar
Marketing Manager
Finances and
Accounts Manager
2nd Level

Lucas Torrez
Main chef
Romina Anaya
Waitress
Kiera Landon
HR Assistant
Joshua Scotts
Cashier
3rd Level

Carl Miller
Sous-chef
4th Level
Sadie Jones
Sous-chef
 SPAN OF CONTROL
CEO

Direct 3
Indirect 6
Human Resources Manager

Direct 2

Indirect 2

Marketing Manager

Direct 1
Indirect 0

Finances and Accounts Manager

Direct 1
Indirect 0
 TYPE OF
LEADERSHIP
Paternalistic Comfortable Environment
Newbies will feel more comfortable, will love to learn new

Leadership things and they will not be afraid to fail if they are treated
like family.

Motivation
if Paternalistic leadership is applied, the new employees
will be more motivated when preparing dishes and will
give it all to it.

Loyalty
To avoid changes in the taste of the food, it will be
important to avoid changing employees constantly. So,
paternalistic leadership would help ELEVEN AM to create
bonds of trust and loyalty with its employees.
Job Advertisement
Model
 Waiter/Waitress
Objective: Take orders from ELEVEN AM customers and serve
them quickly and efficiently.

Functions: Escort customers to their tables.

Taking the orders of the customers. Communicate the orders to the kitchen staff.
Delivering the food and drinks to the clients. Arranging the tables before and after the
Making menu recommendations and answering customers arrive/leave.
clients' questions. Ensuring customers satisfaction.

Requirements: Good memory.

Outstanding customer service skills. Flexible schedule.
Ability to work in groups. Polite and patient.
Active listening skills. Basic mathematic skills.

Send your CV to: ELEVEN@AM.com

Induction Program
Model
 Induction
INTRODUCTION TO ELEVEN AM
Objective: Prepare the new staff in order to have a more efficient service.
Training Program: Waiter/tress

Type of Training Induction Trainer Manager of ELEVEN AM

C O N T E N T S
1 Welcome to the company Sherlyn T. 25/07/2021 09:00-09:30

2 General Policies Camila C. 25/07/2021 09:30-10:00

3 Our Misison Gabriela A. 25/07/2021 10:00-10:30

4 Expectations Sherlyn T. 25/07/2021 10:30-11:00

5 Preparation of dishes Lucas T. 26/07/2021 09:00-12:00

MOTIVATION
THEORIES
5 actions to increase the motivation
The Motivational theory that we chose for our business ELEVEN AM is
the Equity Theory by John Adams, which is based on "inputs" and
"outputs". We believe that this motivational theory is the correct one
for our business since the actions we decided to take will motivate our
employees, create a more familiar environment and improve the
creativity of our employees.
 1: Early Leave
Waiter/waitress who attends more people can leave 10

Motivational min before.

2: Dishes
Theory: As input, 15 dishes for the day, and as an output, the
employee would create his own dish with an opportunity
of entering to the menu: active employees, varied menu.

Inputs and 3: Salary

Give them a rise to their salary, as an employee of the

Outputs month if their work was exceptional.

4: Recess
Short recess of 20 min with a recreational room, if they
don’t miss any plate and have no complaints,

5: Dish and friends

After work, once a month, every employee who is willing
to. will present one dish, the person with the best one will
have special permission to bring friends or family.
Type of Organizational
Culture
 Power Culture
The Power Culture is the type of organizational
culture best suited for ELEVEN AM.
We will judge our employees based on their results
rather than by how they achieved those results. We
believe that it is the perfect type of culture for our
restaurant since we will have more control over the
results, the employees themselves, and it will be
easier to implement our motivational theory.
Organizational Attribute
Professed Culture
 Organizational Attribute
- ELEVEN AM -

An aspect people would notice

when entering ELEVEN AM
restaurant, would be the
establishment, which is a
combination of a rustic and a
French Country-styled restaurant.
 Professed culture
- ELEVEN AM -

The way in which ELEVEN

AM professes its culture it's
through its logo which
depicts the rustic image
our restaurant attempts to
have. ELEVEN AM Logo
 Professed culture
- ELEVEN AM -

"Eleven am my
Another way in which ELEVEN AM
professes its culture is through its
favorite hour and
slogan, which is a play on words to ELEVEN AM my
attract the attention of customers and favorite
with the advantage of favoring the restaurant".
reputation of the business by speaking
positively about it.
ELEVEN AM slogan
CHANGES IN
2022
Actions to reduce the resistance to
those changes.
 Technology
We will implement the use of
technology in our restaurant to adapt
to the new technological era. We will
have access to wifi, digital menus,
touchscreens.

Changes
Delivery service
for 2022 Due to the pandemic, many people
got used to ordering food through
delivery services. So, to adapt to the
customer's preferences, we will
cooperate with a delivery service
company to transport our dishes.
Actions
for
reducing
the
resistance
to
changes
Savings Training Benefits
We will create a savings To avoid that employees feel We will share the benefits of
account to have enough funds intimidated by the changes to the new changes with
for the changes and to have a come, we will give 2 training employees, so they feel more
backup plan. classes to help them adapt to confident about their future in
the new changes. the business.
Investment
Capital Expenditure

Revenue Expenditure
 Capital Expenditure
CAPITAL EXPENDITURE
Item Cost

Restaurant equipment 150000$

Security Deposit 3500$
Point of Sale 650$

Licening 500$

Total 154,650$
 REVENUE EXPENDITURE
Item Cost

Rent 3500$
Good Solds 5000$
Marketing and Advertising 4000$
Salary chef 2500$

Salary Kitchen Asstant 1 1500$

Salary Kitchen Asstant 2 1500$

Salary waiter 1500$
Salary cashier 2000$

Salary HR manager 2500$

Total 24,000$
Than i n g ! !
k y o u f o r li s t e n
- ELEVEN AM -