Professional Documents
Culture Documents
I. INTRODUCTION ................................................................................................................................................... 2
II. PURPOSE OF THE POLICIES ........................................................................................................................... 3
II. CODE OF CONDUCT FOR BOTH COMPANY AND Affiliate .......................................................................4
III. Affiliate OBLIGATIONS .................................................................................................................................... 6
IV. DEFINITIONS ..................................................................................................................................................... 6
VI. Affiliate STATUS & MEMBERSHIP TYPES ................................................................................................. 8
A) INDEPENDENT STATUS “ENTREPRENEUR STATUS”: .......................................................................................................... 9
B) CONDITIONS AND/OR APPLICATION REQUIREMENTS:...................................................................................................... 9
C) NEW “Affiliate” APPLICATION PROCESSING INSTRUCTIONS: .......................................................................................... 10
D) REGISTERING AN ACCOUNT AS A BUSINESS/CORPORATION .......................................................................................... 11
E) FALSIFIED REGISTRATION: ................................................................................................................................................ 11
F) IDENTIFICATION NUMBERS AND USERNAMES: ............................................................................................................... 12
G) MULTIPLE Affiliate ENTITIES: ........................................................................................................................................... 12
H) Affiliate STATUS DURATION: ........................................................................................................................................... 12
I) CROSS SPONSORING ......................................................................................................................................................... 13
J) DOUBLE SPONSORING ...................................................................................................................................................... 13
K) CHANGE IN SPONSOR OR PLACEMENT: ........................................................................................................................... 13
L) SALE, TRANSFER OR CHANGE OF OWNERSHIP OF AN Affiliate STATUS ACCOUNT:......................................................... 14
M) DISSOLUTION OF MARRIAGE OR BUSINESS PARTNERSHIP: ........................................................................................... 15
N) SUCCESSION/BENEFICIARIES: .......................................................................................................................................... 16
O) SPONSORING RIGHTS AND RESPONSIBILITIES: ................................................................................................................ 16
P) PROTECTING ONES ACCOUNT AND CHANGING INFORMATION Affiliates RESPONSIBILITES: ......................................... 17
Q) INTERNATIONAL Affiliate STATUS: .................................................................................................................................. 18
R) NEW MARKET DEVELOPMENT: ........................................................................................................................................ 18
S) PRESENTING THE CROWD1 OPPORTUNITY: ..................................................................................................................... 19
T) VOLUNTARY CANCELLATION: ........................................................................................................................................... 21
U) INVOLUNTARY TERMINATION: ........................................................................................................................................ 22
V) APPEALS: .......................................................................................................................................................................... 23
VII. COMPANY PRODUCTS & SERVICES .........................................................................................................23
A) NON-PAYMENT DUE TO VIOLATIONS: ............................................................................................................................. 24
B) Affiliate-COMPANY EMPLOYEE RELATIONS: .................................................................................................................... 24
C) GUARANTEE, COOLING OFF PERIOD AND REFUND POLICY ON GIFT CODES AND PACKAGES: ........................................ 24
VIII. COMPENSATION......................................................................................................................................... 26
IX. RESTRICTIONS .............................................................................................................................................. 26
A) REPRESENTATIONS: Affiliates… ....................................................................................................................................... 27
B) ADVERTISING: .................................................................................................................................................................. 27
C) SOCIAL MEDIA OFFENCES AND TIMELINES: ..................................................................................................................... 28
D) INTERNET ADVERTISING: ................................................................................................................................................. 29
E) SPAMMING: ..................................................................................................................................................................... 29
F) MEDIA INQUIRIES: ............................................................................................................................................................ 30
I. INTRODUCTION
Welcome to the Crowd1 realm!
Congratulations on taking the first step in a journey that could very well change your life. Though it may
sound simple, the road ahead will not necessarily be an easy one.
Your success as a Crowd1 Affiliate will be directly related to the quality of your relationship with your
customers, sponsored Affiliates and Crowd1 (hereinafter the “Company”). A clear statement of our Policy
& Procedures (hereinafter referred to as “P&P”) promotes transparency in Affiliate to Customer
relationships along with transparency from Company to Affiliates. We weigh heavily on treating everyone
fair and we ensure that equal opportunity and fairness is available to everyone who makes the choice to
enter into the Crowd1 world.
As an Affiliate, you agree to follow the essence as well as the letter of the P&P. You will find that adhering
to the P&P will assist you in providing quality and genuine service, which in turn will lead to greater
accomplishments and rewards.
The Company’s P&P constitutes part of the Affiliate Agreement and they, when accepted by the Company,
together with the Crowd1 Compensation Plan and any other document incorporated by reference, form
the Agreement between the Affiliate and the Company. The purpose of the Agreement is to authorize an
individual to be an Affiliate of the Company and set forth the respective duties, responsibilities and
commitments of all parties.
You confirm this agreement each and every time you receive Crowd1 bonus/rewards/commission
payments. It is with great hope of your triumph that we present you this P&P and urge you to adhere to it
closely and completely.
These Policies and Procedures are a significant part of your Agreement with Crowd1. It is part of the Terms
& Conditions agreed upon by you when you register as a Crowd1 Affiliate. By accepting the General Terms
& Conditions, the Affiliate also fully accepts the Policies and Procedures. It is important that you read and
understand this document.
For the purposes of clarification: Crowd1 Network hereinafter referred to as (“Crowd1”, “C1” or the
“Company”) is the brand name used to describe Crowd1 Network Ltd and its services provided to its social
network of participating Affiliates through affiliate marketing and social network marketing.
The goal of Crowd1 is to make these services and products of its vendors known to a large number of people
via the fast-growing Crowd1 network—this is crowd marketing. As a result, Crowd1 will be able to offer its
Affiliates and Customers products and services at a lower price, among other benefits, and share the
benefits of increased sales with the Crowd1 Affiliates. Joining Crowd1 as a Customer or Member is for free
and there is also a way for everyone to join as an Entrepreneur for free. There is no recurring monthly fee
for Customers or for Affiliates.
Crowd1 is not an investment opportunity; you cannot purchase or acquire any stock or any other type of
security in Crowd1 or any subsidiary of Crowd1. Crowd1 is only about marketing third company products,
for which Crowd1 receives commissions from those third-party companies, commissions from which
Crowd1 Affiliates can earn income in the form of various bonuses, which is fully explained in the
Compensation Plan (which can be found on the crowd1.com site. The bonus distributed to Crowd1 Affiliates
are solely depending on the Activity of each Affiliate.
To clearly define the relationship that exists between Affiliates and Crowd1, and to explicitly set a standard
for acceptable business conduct, Crowd1 has established these Policies and Procedures.
Crowd1's Affiliates are required to comply with (i) all of the Terms and Conditions set forth in Agreement
which Crowd1 may amend in its sole discretion; (ii) all territorial, and local laws governing his or her Crowd1
business; and (iii) these Policies and Procedures.
Crowd1 Affiliates must review the information in these Policies and Procedures carefully. Should an Affiliate
have any questions regarding a policy or rule, the Affiliate is encouraged to seek an answer from his or her
sponsor, or any other upline Affiliate. If further clarification is needed, the Affiliate may contact Crowd1
Customer Service through his/her back office
In the essence of mutual respect and understanding, Crowd1 is committed to do the following:
a) Provide prompt, professional and courteous service and communications to all of its
Affiliates and Customers;
b) Provide the highest quality products and services, at fair and reasonable prices;
c) Refund the purchase price of any product, service or membership as provided in our
Return Policy;
e) Roll out new products, services and programs with affiliate input and planning;
f) Support, protect and defend the integrity of the Crowd1 Business Opportunity;
g) The Company will not guarantee success; Crowd1 is here to facilitate you with the tools
to help you but not guarantee success.
j) Offer Affiliates an opportunity to grow with Crowd1, with such growth guided by the
principles of High Quality Leadership.
In return, Crowd1 expects that its Affiliates will and will not do the following:
c) Present the Compensation Plan and Return Policy in a complete and accurate manner;
g) Affiliates will not conduct business activities in countries other than those approved by
the Company;
h) Will not sponsor or enroll minors or persons who are not capable of making an informed
decision;
i) Make reasonable efforts to support and train Affiliates and Customers in their downline;
k) Provide positive guidance and training to Affiliates and Customers in their downline
while exercising caution to avoid interference with other downlines. As such, an Affiliate
is discouraged from providing crossline training to an Affiliate or Customer in a different
organization without first obtaining consent of the Affiliate or Customer’s upline leader;
l) Support, protect, and defend the integrity of the Crowd1 Business Opportunity;
V. DEFINITIONS
All Affiliates will better understand Company policy by understanding the basic terms commonly used in
Company literature, the P&P, Compensation Plan and/or public presentations.
a) Active Member: means an Affiliate with at least one personal product purchase, equaling one
personal AP
b) Active User Pool (AUP): means a pool that consists of each separate category of products or
services
c) Commission Period: The time frame used to calculate commissions, both weekly and monthly.
d) Activity demand: means the requirement on all Affiliates to gain a certain amount of Activity
Points in order to qualify for e certain bonus
e) Activity Points (AP): means points earned by Affiliates when purchasing a product or service in
the C-Store
f) Affiliate: means Crowd1 Members and Entrepreneurs jointly referred to as Affiliates
g) Binary: means a compensation plan that consist of two legs (left and right) or subtrees under
every Entrepreneur
h) Business Points: means points earned by Entrepreneurs when an Affiliate sells a Starter Package
i) Compensation Plan: means this Compensation Plan
j) Crowd Bonus: means a bonus paid based on Activity Demand
k) C-Store: means the C-Store on www.crowd1.com featuring products marketed by Crowd1
l) Customer: means a person who has received an invitation by a referral link from a Crowd1
Member and who has completed the Customer registration process in the C-Store
m) Directly sponsored: means an Affiliate having received a product or service, marketed by Crowd1,
directly from another Affiliate. In some Compensation Plans, this person is called an immediate
downline, or first line.
n) Downline: The organization of an Affiliate, including those who are directly or indirectly
sponsored by the Affiliate and continuing down the lines of sponsorship through infinite levels
and legs.
o) Entrepreneur: means a Crowd1 Member who has bought a Starter Package and referred one
Starter Package in each leg (one left + one right).
p) Fear of Loss Bonus: means a quick-start motivational bonus available to each Affiliate during that
Affiliate’s first 14 days after sign-up where it is possible to earn a voucher for a Starter Package
q) Frontline: Any first level Affiliate, whether directly or indirectly sponsored.
r) Household: Spouses/Significant others and dependents residing at the same address.
s) Identification Number: A unique number assigned to Affiliates and used for tracking sales and
purchases and enrolling other Affiliates into the organization. Affiliates and Customers must refer
to this number in all their correspondence and dealings with the Company
t) Inactive Member: means a Member who has not made a product purchase
u) Matching Bonus: means a percentage-based bonus calculated on Crowd Bonus of the teams (in
other Plans, sometimes called “downlines”) personally sponsored by the Entrepreneur
v) Member : means a person who received a personal referral link to become a Member and
completed the registration process required for joining as a Member on www.crowd1.com
w) Personal account: means each Affiliate´s personal account, accessed through the back-office on
www.crowd1.com, containing, but not limited to, the Affiliate´s personal bonus achievements
x) Residual Bonus: means a direct bonus paid to an Affiliate based on the total money spent on any
of the third-party suppliers’ online products and services offered in the C-Store
y) Sales Bonus (SB): means a bonus paid to an Affiliate who referred a customer who makes a
purchase of a product or service provided by a third-party supplier
z) Starter Package(s): means the Starter Packages available on www.crowd1.com. It is very
important that an Affiliate becomes familiar with each component of the Starter Package or
Packages that an Affiliate is considering purchasing.
aa) Terms & Conditions: means Crowd1 Terms & Conditions which can change from time to time but
are applicable as stated. The Terms and Conditions are available for review at www.crowd1.com
and are a significant part of the overall Agreement between each Member and Crowd1.
Member
Being a Member gives that Member the right to share that Member’s personal referral link to recommend
others to become a Customer or a Member. No mandatory purchases are required for a Member. A
Member without a personal product purchases will not accumulate Sales Bonus (“SB”) or Activity Points
(“AP”) and is considered an Inactive Member.
To qualify as an Active Member, the Affiliate needs at least one personal product purchase, which equals
one personal AP, from the C-Store in order to earn Sales Bonus and a bonus from the Active User Pool
(“AUP”) that month.
Entrepreneur
The Starter Package can also be earned through the Fear of Loss Bonus. This Entrepreneur status allows
that person to take full advantage of all the bonuses and incentives in the Crowd1 Compensation Plan
(Please refer to the Crowd1 Compensation Plan for a full overview).
STARTER PACKAGES
The Crowd1 Starter Packages may vary from time to time. Please go to www.crowd1.com for more
information on all available packages.
For the purpose of clarity we will interchangeably use “Entrepreneur” and “Affiliate” to mean the same
in these Policies and Procedures.
The only purchase requirement to become an Entrepreneur is that of a Starter Pack, which includes the
necessary information for conducting business in an efficient and ethical manner. A person will initially
begin their Entrepreneurship “Affiliate” status under individual status also referred to as “entrepreneur
status”. If an Affiliate desires and meets the requirements, the Company may authorize the addition of
the Affiliate’s business entity name and if required tax identification information to the account. An
Affiliate may only have interest in one Affiliate status, whether as an individual or an entity. For
clarification purposes “individual” means personal account and “entity” means a business corporation
account.
3) Applicants agree that the reference to Application is with reference to the on-line
registration form.
4) Applicants agree to abide by the official Company P&P and warrant that they understand
the compensation requirements specified in the Crowd1 Compensation Plan.
5) An applicant that completes an application (on-line) to become a Affiliate with the
Company agrees to receive any electronic communications from the Company include, but
not limited to, electronic emails and text messages.
6) The Company is required by Dubai law to ask an applicant for a personal identification
known as KYC (Know Your Customer). Please refer to the KYC section of these Policies. (We
follow the GDPR rules and regulations please refer to our Terms and Conditions).
7) The Company reserves the right to reject an application or immediately terminate any
existing contract if it is determined that the identification provided during enrollment is
incorrect or invalid.
8) By reference, the terms on the Affiliate Application and Agreement are incorporated herein
and form part of this P&P.
registration forms, made after a document has been signed may lead to sanctions, up
to and including involuntary termination of the Affiliates position.
For reference in becoming an Affiliate under a Business Entity, the applicant must submit:
A Crowd1 Affiliate may change its status under the same sponsor from an individual to a partnership, LLC,
corporation, trust or from one type of business entity to another by sending in a request to the compliance
department of Crowd1.
E) FALSIFIED REGISTRATION:
1) Submitting an Independent Crowd1 Application & Agreement on behalf of an
individual without that individual’s permission and bona fide signature is illegal
and strictly prohibited, as is submitting or encouraging someone to submit false
or invalid information on an Application & Agreement. A person who submits
false information on their Application & Agreement, or encourages someone to
do so, will have his or her account terminated and will lose all rights to his or
her Affiliate status. Criminal and/ or civil legal consequences may result.
2) False registrations are strictly prohibited. “Falsified Registrations” includes but
is not limited to the following:
a. the enrollment of individuals without their knowledge and agreement
and/or without execution of a Member completing the registration
themselves; (as stated above)
b. the fraudulent enrollment of an individual as an Affiliate;
c. the enrollment or attempted enrollment of non–existent individuals
as Affiliates;
d. the use of a voucher not given to the affiliate willingly;
the account will be closed. The account must remain in compliance with the Company
P&P and other rules and regulations as well.
3) Affiliates electing not to renew may only reapply for a new position six (6) months after
the account has been cancelled (Section T. Voluntary Cancellation) or after a twelve (12)
month period of consecutive inactivity.
I) CROSS SPONSORING
Affiliate may not sponsor, or attempt to sponsor, any not personally sponsored Affiliates in any other E-
Commerce Marketing Company. In addition, no Affiliate may participate in any action that causes another
Affiliate to be sponsored through someone else into another network marketing company. Any questions
on this area of sponsoring should be directed to the Compliance Department.
J) DOUBLE SPONSORING
Double sponsoring is not allowed. Double sponsoring happens when a natural person (or legal entity)
intends to register as a new Affiliate with Crowd1 although they are already registered as an Affiliate,
or over the previous 6 months already have been a registered Affiliate in another line of sponsorship.
Using the name of someone’s spouse, other family member, corporate structure, the name of a
company or association or using different identification documents or resorting to any other
misleading practice to circumvent the “no double sponsoring” rule are also not allowed. Similarly, no
Affiliate is allowed to entice or encourage any other Affiliate to change sponsors and register under
him using any of the above unethical methods.
at the bottom of the leg. d) The fee must be in the account balance at the time of the request
this is a non-refundable administrative fee, per request, for updating the corporate records
and is in the amount of EUR 25.00.
5) Upon acceptance by the Company, the new Sponsor or Placement of the transferred Affiliate
becomes permanent.
6) Other sponsor or placement change requests that do not fall within the scope of the sponsor
or placement corrections as described in sections 3 and 4 above must be accompanied by a
non-refundable EUR25.00 review fee. This non-refundable fee will apply even if the request
is ultimately denied. The Company will not consider any changes submitted more than two
(2) weeks from the enrollment date.
7) All sponsor or placement changes are at the sole discretion and require the final approval of
the Compliance Department, whose decision will take into account the overall good of the
organization. All decisions are final.
8) If the changes are approved, adjustments will not be processed for previously paid
commissions/bonuses.
The selling Affiliate must provide Company with a copy of all documents which detail the transfer, including,
without limitation, the name of the purchaser, the fully filled out Affiliate Transfer of Ownership form and
required supporting documentation; and
An office administration transfer fee of Euro 75.00 must accompany the transfer documents; and
Upon a sale, transfer or assignment being approved in writing by Company, the buying Affiliate must
assume the position and terms of agreement of the selling Affiliate and must execute a current Agreement
and all such other documents as required by Company; and
Company reserves the right, at its sole discretion, to stipulate additional terms and conditions prior to
approval of any proposed sale or transfer. Company reserves the right to disapprove any sale or transfer,
where allowed by law.
Affiliated Member positions are transferrable but may not change sponsor lines. All requests will be denied.
Administration fees must be present on the applying Affiliate’s account balance when submitting an
application. All administration fees will be collected via your balance in your e-wallet or through SEPA
transfers to the bank payment details found in all members back office.
In order to be considered to transfer an account to a new Affiliate. The buyer of the account must fully
understand and accept all liabilities that the new account has attached to it. When a new account holder
chooses to assume an existing account, they accept and assume the account in its entirety. Transfer of
Ownership of accounts are to be done through the Compliance Department with the required legal
documentation needed to verify the identity of both the selling party and the buying party along with the
administration fee outlined in our Policies and Procedures. All Affiliates wishing to request a transfer of
ownership must be FULLY KYC approved prior to requesting a transfer of account to be considered. If the
account is not fully KYC approved at the time of the request; the request for transferring will be declined.
3) Once the dissolution is finalized, the second party may be entitled to enroll as a new
Affiliate under the Sponsor of his or her choice upon submission of a completed
Application & Agreement, if he or she remains in good standing with the Company.
4) All or any disagreements as to whether who the account should be given the Company
will be involved and will place the account in “holding” status until the parties can
resolve the issue collectively.
N) SUCCESSION/BENEFICIARIES:
1) Upon death or incapacity, the benefits of this Agreement shall inure to the Affiliate’s heirs
or successors in interest and the obligations and benefits of this P&P shall be binding upon
the respective successors, upon completion of a new Affiliate Application and Agreement.
2) In the event of death, the designated beneficiary shall provide the Company with a
certified copy of the final will and testament (or probate decision in absence of a will), if
any, along with a certified copy of the Death Certificate.
3) In the event of an extended probate, the legal representatives of the deceased Affiliate
should contact the Company to discuss how to proceed. In the absence of any instructions,
all communications and payments will be made in accordance with the original Application.
4) Notwithstanding any other provision of this Section, upon the death of Affiliate, the
Affiliate account will pass to his or her successors in interest as provided by law. However,
Company will not recognize such a transfer until the successor in interest has executed a
current Agreement and submitted certified copies of the death certificate, Will, Trust or
other instrument required by Company. The successor will thereafter be entitled to all the
rights and be subject to all the obligations of an Affiliate. All documents submitted may be
subject to notarization for acceptance before processing such changes. All changes will be
made through the Compliance Department. The Company has the right to refuse such
changes if the Company feels the documentation is not a true notarized decree, or
documents have been altered in any way. When the account holder has been reported as
deceased the account will be placed in “hold” status while waiting on legal documentation.
4) At all times Sponsors must emphasize that success in the Company’s marketing program will
vary from Affiliate to Affiliate and will depend on personal efforts, including, but not limited
to skill and time invested in developing the business. Affiliates are compensated solely for the
sale of products sold by them and their downline organization. The mere act of sponsoring a
new Affiliate does not generate any compensation whatsoever.
5) The ultimate purpose of the Crowd1 Membership is the sale of products through Third-Party
Providers “Vendors” to end consumers; this must be emphasized in all opportunity
presentations.
6) Sponsors will refrain from mentioning competitor brands in a negative, disparaging, or
otherwise illegal manner, or to evaluate companies negatively or disparagingly.
If you require a password reset you will click the link ‘Forgot your Password’ where you will be taken to
another screen that will ask you for your registered username or email address dependent on the app you
are requesting from. In order for you to receive your password reset link you will need to ensure you have
typed in your unique username associated with your account and then hit the “send” reset link button and
the reset link will be sent to the email address on file.
If you have forgotten your username or your email is incorrect you will have to contact our support team
by hitting the hyperlink “contact support” this will generate a ticket for you to explain your issue and you
will be required to go through a full identification process. If the support team along with the compliance
team cannot verify your identity you will not be able to access your account. Please contact support only
after you have tried all the above avenues to recover your password
4) CHANGES TO USERNAMES: Usernames are not permitted under any circumstances. Please
when signing up you ensure you have written the correct username that you wish to use with
Crowd1.
5) UPDATING YOUR INFORMATION ON YOUR CROWD1 MEMBERSHIP: Each Affiliate must
immediately notify Crowd1 of all changes to the information contained in his or her Affiliate
Account. Affiliates may modify their existing Affiliate Account by submitting a written request
and appropriate supporting documentation. In order to change any Affiliates information, you
will be asked to fill out an ‘Affiliate Information Change Form’ which can be requested from
the Compliance Department and submitted for review and processing. The requesting
Affiliate is required to provide valid photo ID to prove identity.
Company possesses the right of first refusal with respect to any sale, assignment, transfer or merger of any
Affiliate entity. Affiliate wishing to sell, assign, transfer or merge his or her Affiliate entity must first provide
Company with the right and option to make such a purchase or receive such transfer in writing on the same
terms and conditions as any outstanding or intended offer.
and good intentions, circumvention of this policy could have harmful effects on the
Company’s ability to conduct business. Therefore, attempts to market in countries
outside of Crowd1’s official list of open countries will result in sanctions, up to and
including immediate termination of the Affiliate’s status.
3) Affiliates understand that conducting any pre-launch activity in countries not officially
open for Crowd1 Membership is against Company policy and may be illegal in some
countries.
4) Violators of this policy shall be subject to the laws governing that country, termination
of their Affiliate Status and subject to civil and/or criminal prosecution to recuperate any
damages to the Company.
3) An Affiliate shall make it clear that success can be achieved only through substantial
independent efforts.
4) An Affiliate shall not make unauthorized income projections, claims, or guarantees while
presenting or discussing the Crowd1 opportunity or Compensation Plan to prospective
Affiliates or Customers.
5) An Affiliate may not make any claims regarding products or services of any products
offered by Crowd1, except those contained in official Crowd1 literature.
6) An Affiliate may not use the official Crowd1 material to promote the Crowd1 business
opportunity in any country where Crowd1 has not established a “presence.” (banned
country list).
7) The terms “income claim” and/or “earnings representation” (collectively “income
claim”) include: (1) statements of average earnings, (2) statements of non-average
earnings, (3) statements of earnings ranges, (4) income testimonials, (5) lifestyle claims,
and (6) hypothetical claims.
Please use the Company’s SAY THIS vs DO NOT SAY PowerPoint to help educate your team see example
below:
8) LEADERSHIP AND MENTORSHIP. Any Affiliate who sponsors another Affiliate into
Crowd1 must provide a bona fide training of the business opportunity and mentor them
to fully understand the offerings of Crowd1.
Sponsors should engage in open communication with their organizations and ensure they have accurate
information to build their organizations.
Sponsors should monitor and advise the Company of any inappropriate conduct they notice as this will
reflect on the upline sponsor and their engagement within their personal organization.
Sponsors are encouraged to reach out and obtain company material to assist in educating their directly
sponsored downline.
Sponsors are encouraged to utilize the Company’s webinars and trainings and motivate newly registered
members to join the official weekly Company training tools.
In order to enjoy the full bonus benefits of this Compensation Plan, an Affiliate needs to meet two
requirements: 1. The Affiliate must meet the qualifications set up by Crowd1 for even opening up the
possibilities to earn bonus; and 2. The Affiliate must meet the qualifications for getting paid.
Crowd1 is based on a system called crowd marketing. Which means the Company provides its Members
and Entrepreneurs as well as its Customers with a vast array of valuable on-line products, apps, websites,
and other services from its third-party providers, also called vendors. Specific compensation rules can be
found in the Crowd1 Compensation Plan
T) VOLUNTARY CANCELLATION:
1) An Affiliate may immediately cancel his or her position by submitting a written notice by
email to the Crowd1 Compliance Department. The written notice must include the
following:
a) The Affiliates intent to cancel;
b) Date of cancellation;
c) Crowd1 Identification Number; and
d) Reason for cancelling.
An Affiliate may not use cancellation as a way to immediately change Sponsor and Placement. Instead, the
Affiliate who has voluntarily resigned is not eligible to reapply for a position or have any financial interest
in the Crowd1 business for minimum 6 months from the receipt of the termination confirmation.
2) Affiliates are free to ask for the termination of their positions, if they wish to end their
association with Crowd1. This, however, will result in Affiliates becoming ineligible to
receive bonuses and other benefits as their positions will be cancelled. Once a previously
active position is cancelled, the downline under that position will roll up one level – i.e.
the direct sponsor of the Affiliate who has left becomes the new direct sponsor.
3) Affiliate who resigns or terminates his/her Affiliate status may reapply as Affiliate, six (6)
months after resignation under his/her old sponsor or a new sponsor.
Subject: CANCELLATION
Body of Email:
Dear Crowd1,
Thank you,
[Your Name]
4) Cancelled accounts will not be reinstated to their original placement position or rank
under any circumstance.
U) INVOLUNTARY TERMINATION:
1) Crowd1 reserves the right to terminate an Affiliate’s position for, but not limited to, the
following reasons:
Crowd1 can terminate the Affiliate immediately for violating the terms of his or her Agreement, which
includes these Policies and Procedures, Terms and Conditions, the Compensation Plan and other
documents produced by Company. The Company may terminate a violating Affiliate without placing the
Affiliate on suspension, at the Company’s sole discretion. When the decision is made to terminate the
Affiliate, the Company will inform the Affiliate in writing at the email address in the Affiliates back office
profile that the termination has occurred.
The Affiliate will have 7 calendar days from the date of sending the notice to respond in writing to the
allegations or claims constituting cause for termination as stated in the notice through electronic
transmission (email). If the written appeal is not received within this time period, the termination will
be considered final.
If the Affiliate does file a timely appeal of termination, the Crowd1 Compliance Department will review
its decision, along with any other information it may deem relevant, reconsider any other appropriate
action, and notify the Affiliate of its decision. The decision of the Crowd1 Compliance Department is
then considered final and not subject to further review. Crowd1 will then have 10 calendar days from
the date of receipt of the Affiliate’s response to render a final decision as to termination. Please refer to
section “Appeals”.
If the termination is not rescinded, the termination will be effective as of the date of the original
termination notice by Crowd1. The former affiliate shall thereafter be prohibited from using the names,
marks or signs, labels, stationery, advertising, or business material referring to or relating to any Crowd1
products or services. Crowd1 will notify the ACTIVE Upline Sponsor within 10 days after termination.
The Affiliate who is involuntarily terminated by Crowd1 may not re-apply for a position, either under his
or her present name or any other name or entity, without the express written consent of an officer of
Crowd1, following a review by the Crowd1 Compliance Department. In any event, such Affiliate may not
reapply for a position for minimum 6 months from the date of termination.
V) APPEALS:
If Affiliate wishes to appeal the termination, Company must receive the appeal in writing within seven (7)
days from the date of notice of termination. If no appeal is received within the seven (7) days period, the
termination will automatically be deemed final. If Affiliate files a timely notice of appeal, Company will
review the appeal and notify the Affiliate of its decision within ten (10) days after receipt of the appeal. The
decision of Company will be final and subject to no further review. In the event the termination is not
rescinded, the termination will remain effective as of the date stated in the original termination notice. All
appeals should be submitted to the Compliance Department of Crowd1. All appeals must be clearly written
and include all account holder required information for the appeal to be reviewed. Missing pertinent data
will result in the appeal being denied.
C) GUARANTEE, COOLING OFF PERIOD AND REFUND POLICY ON GIFT CODES AND PACKAGES:
The Company offers a 14 day, 100% Money Back, and Satisfaction Guarantee to all Affiliates. The 14 days,
100% Money Back Guarantee, starts from the date of purchase, includes weekends, and only applies to the
initial purchase of an unused Starter Package. If an Affiliate is dissatisfied with the service for any reason,
the Affiliate may receive a refund within 14 days of the Affiliate's initial purchase, for a full refund of the
purchased price. All other warranties and guarantees are disclaimed. After 14 days, your purchase will no
longer be refundable. Please see below for full disclosure:
When you purchase a Crowd1 Starter Package, you have a 14-day cooling off period which means that you
can regret your purchase of whole and get a refund of your money. This cooling off period will be terminated
and cancelled immediately if you:
1) Choose to use any of the features in your Crowd1 website.
2) Have used your Crowd1 products including but not limited to Starter Packages.
3) Use any of the Rewards, Streamline Bonus in your account.
If the above criteria are met, Affiliates will neither have a cooling off period nor the right to a refund
or a chargeback since you have started to use the product you have bought, which per definition
cancels your possibility for any refund and to which the Affiliate agree to irrevocably waive their right
to a refund. All free account holders can use their back office without any charges or obligations. If
they decide not to proceed further by activating their free position they may not be able to take
advantage of some of the services of Crowd1.
GIFT CODES
Crowd1 offers its Affiliates the ability to purchase Gift Codes. Gift Codes can be used by the buyers but
also be given to any new member wishing to be a part of Crowd1’s opportunity. Once the Gift Code is
used it is no longer valid in the system. If the Gift certificate is unused and the receiving Affiliate wishes
to give the Gift Code back to the original owner; they are allowed to do so.
All gift codes cannot be redeemed for cash.
If the Gift Code is not used and it has been given back to the original buyer who issued the Gift Code;
only then can the Gift Code be deposited back to the original buyers back office wallet.
REFUNDS ON GIFT CODES – The original buyer of the Gift Code cannot receive a cash refund on a
purchased Gift Code but it can be deposited back to the buyer’s account in its back office. If the original
buyer who purchased the Gift Code paid from its € Account Balance in its back office, the purchase
amount will be returned to its € Account Balance in its back office. If the original buyer who purchased
the Gift Code paid with bitcoin, this purchase amount will be returned to its bitcoin address in bitcoin
where the purchase amount was sent from, minus 2% transaction fee. The party who has received the
gift code to join the Crowd1 opportunity will not be able to redeem or request a refund for the Gift
Code. There are no cash refunds for Gift Codes.
Affiliates RESPONSIBILITY: All Affiliates issuing Gift Codes to new Affiliates are asked to maintain a
paper trail of all your transactions to avoid closure of accounts due to fraud.
All Affiliates found to be falsely using Gift Codes will be terminated immediately.
Any monetary transactions made between parties for the use of Gift Codes are on the responsibility of
the parties involved. The Company will not be held responsible for private monetary transactions. Any
dispute between parties may result in all accounts involved being suspended and/or terminated.
We advise all members to keep a paper trail of all transactions and only exchange monies between
parties you trust.
VIII. COMPENSATION
The Crowd1 Compensation Plan is based on a marketing third party company products, for which Crowd1
received commissions from those third-party companies, commissions from which Crowd1 Affiliates can
earn an income in the form of various bonuses, which is fully explained in the Compensation Plan (which
can be found in your back office). The bonus distributed to the Crowd1 Affiliates are solely depending on
the Activity of each Affiliate.
In case of irregularities and fraud, the company reserves the right to take actions including, but not limited
to, payout procedures.
IX. RESTRICTIONS
The Company has a fiduciary obligation to protect and safeguard Affiliates who have placed their trust and
confidence in the Company mission and management. In conducting their business, Affiliates should
endeavor to promote the reputation of the products and services of the Company, and refrain from all
conduct that might be harmful and inconsistent with the greater public interest of Crowd1. By reference,
any compliance updates distributed by the Company are automatically incorporated into this Agreement.
A) REPRESENTATIONS: Affiliates…
1) shall truthfully and fairly represent the Company, its products, and programs in
discussions with current or prospective Affiliates. (Also explained in section
“RESTRICITONS” subsection “Advertising”.)
2) may not enter into a contract or transaction on behalf of the Company or represent
themselves as employees, Affiliates, agents or preferred vendors of the Company.
3) may not make any false, unreasonable, misleading, or intentionally misrepresentative
income projections to prospective or current Affiliates.
4) shall stress that success in the Company’s marketing program will vary from Affiliate to
Affiliate and will depend on personal efforts, including, but not limited to skill and time
invested in developing the business.
5) may not claim that the Company’s plan or product portfolio has been approved or
endorsed by any governmental agency.
6) are fully responsible for any verbal or written statements they make regarding the
Company, its products, services, and opportunity, which are not in compliance with the
current, official Company sales support material.
B) ADVERTISING:
1) Use of Company Trademarks: Affiliates may not use, reproduce or disseminate the Company
trade name, logo or any trademark or service mark except those found in literature published
and made available by the Company. This includes, but is not limited to, using the term
“Crowd1” (or any derivative or confusingly similar variation thereof that may confuse
someone into believing that they are dealing with the Company), the corporate logo, and all
marks or slogans designating products or services offered by the Company.
2) All Affiliate material should display the phrase “Crowd1 Independent Affiliate” in a prominent
position, using the same (or larger) font size (min 16 point), color, and type as the surrounding
text, and must be submitted for approval by the Company prior to production.
3) Affiliates agree to avoid any references or website links to any third party literature for the
purpose of verifying or stressing any medicinal or therapeutic effects of any Company product
or its components. By reference, these third party claims become direct claims without
proper validation.
4) Affiliates may not charge any for-profit fee for any services, trainings, literature, materials,
websites, memberships, or other Company-related material.
5) All advertisement approval requests must be submitted along with a hardcopy copy of the
proposed material, prior to the material being published or distributed. These
advertisements include, but are not limited to: literature, audio or video tapes, emails,
displays, vehicle signs, bulletin boards, websites, internet communications, telephone
messages, print ads, merchandise, etc. Any approved material is for personal use and
distribution within the Affiliate’s personal downline only.
6) Mass-media marketing is not authorized and any requests for such projects will be denied.
Examples of this type of marketing include radio and television appearances or infomercials
or commercials, billboards and/or online feeds.
7) Affiliates may not produce for sale or distribution any recorded Company events and/or
speeches without written permission from Crowd1. Nor may Affiliates reproduce for sale or
for personal use any recording of Company-produced audio or video tape presentations.
8) The Company retains the right, at its sole discretion, to request the immediate removal of
any and all non-compliant or offensive material used by Affiliates to promote the Company’s
products or opportunity.
9) Violation of any of the above restrictions may result in instant suspension and/or termination
pending an investigation (See XI. Disciplinary Measures).
10) Affiliates must utilize only authorized distribution channels to build their marketing
organizations.
MULTIPLE OCCURRENCES
First Offence will have a one (1) week suspension
Second Offence two (2) weeks suspension
Third Offence will result in termination of the membership
D) INTERNET ADVERTISING:
1) All general advertising policies apply to internet/electronic advertising, including posts
on any social media sites (e.g.: Facebook, Twitter, MySpace, Linkedin, WhatsApp
Channels, Pinterest) or opinion sites (e.g: blogs, Yelp, etc.)
2) Domain names intended for use in marketing the Company’s products or opportunity
must be submitted for approval prior to purchase to compliance@crowd1.com.
3) Affiliates are not allowed to use the trade name “Crowd1” or any Company trademark
(or any derivative or confusingly similar variation thereof that may confuse someone
into believing that they are dealing with the Company) as part of their email address,
domain name, online ads, business name, username(s) and/or contract details. At their
own expense, Affiliates agree to transfer to the Company any domain names that violate
this policy. Violation to submit this to the company will result in termination of your
membership account.
4) Under no circumstance can an independently created website be presented as an
official site of the company.
5) Violation of any of the above restrictions will result in instant suspension and/or
termination pending the removal of the offending material and/or an investigation (See
XI. Disciplinary Measures).
E) SPAMMING:
1) The Company maintains a zero-tolerance policy regarding any spamming activity by
Affiliates. Spamming is the sending of electronic or other messages in an attempt to force
information upon others who have not specifically expressed a desire or granted an
approval to receive said information, regardless of whether or not a signature is included in
the message.
2) Unsolicited Email: Crowd1 does not permit Affiliates to send unsolicited commercial emails
unless such strictly comply with applicable laws and regulations including, without
limitation, the federal UAE Law (CybercrimeLaw), and they have been approved by the
Company prior to distribution. Any email sent by a Affiliate that promotes Crowd1, the
Crowd1 opportunity, or Crowd1 products and services must comply with the following:
a) There must be a notice in the email that advises the recipient that he or she may reply
to the email, via the functioning return email address, to request that future email
solicitations or correspondence not be sent to him or her (a functioning “optout”
notice). There must be a functioning return email address to the sender.
b) The email must include the Affiliate’s physical mailing address.
c) The email must clearly and conspicuously disclose that the message is an
advertisement or solicitation.
d) The use of deceptive subject lines and/or false header information is prohibited.
e) All opt-out requests, whether received by email or regular mail, must be honored. If a
Affiliate receives an opt-out request from a recipient of an email, the Affiliate must
forward the opt-out request to the Company.
f) The Company may periodically send commercial emails on behalf of Affiliates. By
entering into the Affiliate Agreement, Affiliate agrees that the Company may send
such emails and that the Affiliate’s physical and email addresses will be included in
such emails as outlined above. Affiliates shall honor opt-out requests.
3) Automatic Dialing and Unsolicited Faxes:
a) Except as provided in this section, Affiliates may not use or transmit unsolicited faxes
or use an automatic telephone dialing system relative to the operation of their Crowd1
Memberships.
b) The term “automatic telephone dialing system” means equipment, which has the
capacity to: (a) store or produce telephone numbers to be called, using a random or
sequential number generator; and (b) to dial such numbers.
c) The terms “unsolicited faxes” means the transmission via telephone facsimile of any
material or information advertising or promoting Crowd1, its products, its
compensation plan or any other aspect of the Company which is transmitted to any
person, except that these terms do not include a fax: (a) to any person with that
person’s prior express invitation or permission; or (b) to any person with whom the
Affiliate has an established business or personal relationship.
d) The term “established business or personal relationship” means a prior or existing
relationship formed by a voluntary two way communication between a Affiliate and a
person, on the basis of: (a) an inquiry, application, purchase or transaction by the
person regarding products offered by such Affiliate; or (b) a personal or familial
relationship, which relationship has not been previously terminated by either party.
F) MEDIA INQUIRIES:
1) It is the Company’s policy that spokespersons from the corporate office handle all media
inquiries (whether radio, television or print).
2) Affiliates must not attempt to respond to media inquiries regarding the Company, its
products, or their Independent Crowd1 Membership, and agree to immediately refer all
media inquiries to the Company at compliance@crowd1.com.
corporate logotype, and designs, so that others cannot use them. The rules set forth below have been
developed to maintain the integrity of the Company Trademark and to ensure that the Company’s name
and marks will be available exclusively for the Company’s business.
1) Permission Prior to Use Required: The Company will not allow use of its trade name
(company name), trademarks (product names), designs, or symbols by any person, including
a Affiliate, without its prior permission. The Company will issue cease and-desist orders to
any persons using its trade name, trademarks, designs, and symbols without its permission
and will, if necessary, follow with appropriate legal action for failure to comply with a cease-
and-desist order. If the Company did not do this, Affiliates would soon find the market
flooded with the Company’s products not produced by the Company or sold by its Affiliates.
Obviously, the Affiliates would be greatly harmed by such unfair competition.
2) Affiliates may not use or attempt to register any of the Company’s current or after-acquired
trade names, trademarks, service names, service marks, logotypes, product names,
Company name (collectively referred to as Intellectual Property), or any derivative or
confusingly similar variation thereof, in a manner that may possibly cause confusion,
mistake, or deception as to the source of the products or services advertised.
3) Affiliates may not use Company’s intellectual property or any confusingly similar variation
of this property in a business name, e-mail address, internet domain name or sub-domain
name, telephone number, online ads, username(s) or in any other address, contact details
or title.
4) Affiliate agrees to immediately re-assign to Company any registration of the Company
names, trade names, trademarks, or Internet domain names registered or reserved in
violation of this policy. Failure to do so will result in immediate termination of the Affiliate
Status. These provisions will survive the termination of the Agreement.
5) Affiliate information including: names, addresses, email addresses and telephone numbers
of other Affiliates, are the Company’s proprietary trade secret information.
6) Proprietary information is transmitted to the Affiliate in confidence and, but for this
agreement of confidentiality and non-disclosure, the Company would not provide this
information to the Affiliate.
7) Affiliates agree not to disclose such information to any third party or use such information
for non-Company purposes or to compete with the Company.
8) The Affiliate acknowledges that such proprietary information is of such character as to
render it unique and that disclosure or use thereof in violation of this provision will result in
irreparable damage to the Company and to Independent Affiliate businesses.
9) Upon demand by the Company, any current or former Affiliate will return the original and
all copies of proprietary information to the Company.
10) The Company and its Independent Affiliates will be entitled to injunctive relief to prevent
violation of this policy.
11) The Company prohibits current and former Affiliates, either directly or through a third party,
from promoting another company’s business, during Company-related or sponsored
activities or any activity promoted as such.
12) The Company prohibits Affiliates from selling or promoting another company’s products,
along with the Company’s products, on any physical or virtual sites, displays, or
advertisements.
13) Affiliates are independent entrepreneurs, and the Company imposes no restrictions on any
Affiliate’s participation or sales activities in other crowd marketing or direct sales
opportunities, so long as it is not a an opportunity that directly competes with Crowd1’s
offerings.
14) Should they elect to participate in another non-competing crowd marketing opportunity,
Affiliates agree to maintain separate organizations independent of one another. Affiliates
will not engage in cross sponsoring. This policy shall apply to all countries in which the
Company officially operates and shall survive the cancellation of this Agreement.
15) Violation of the letter and/or spirit of the P&P constitutes voluntary resignation and
cancellation of the Independent Affiliate Agreement, effective the date of the violation, and
the forfeiture of all commissions/bonuses payable for and after the calendar month in which
the violation occurred.
16) Violations of this policy are especially detrimental to growth and sales, and the Company
may seek and obtain damages for violations of this policy.
XIV. INDEMNITY
Each Affiliate shall hold the Company harmless for any claims, damages, or liabilities arising from the
Affiliate’s misrepresentation, negligence or failure to follow the P&P. This provision will survive the
cancellation of the Agreement.
In order to maintain a viable business and to comply with governing laws and economic conditions, the
Company has the sole right and discretion to modify its compensation plan, product line, pricing, terms or
P&P. Such modifications shall be immediately binding upon notice to Affiliates. Updates shall be posted in
the Affiliate’s back office. A hardcopy will be made available at the Affiliate’s written request. Affiliates
agree to abide by any such modifications. Continued use of the site will constitute acceptance of the terms.
XIX. ARBITRATION
A) Both the Affiliate and the Company hereby agree that their relationship is governed by this
P&P. Any claim, dispute or other difference shall be exclusively resolved by binding
arbitration administered by the Dubai International Arbitration Centre (DIAC). Affiliates
waive their right to trial by jury or to any court. All arbitration proceedings shall be held in
the country of Dubai (UAE), unless the laws of the territory in which the Affiliate resides
expressly require the application of its laws, in which case the arbitration shall be held in
accordance with those laws.
B) Each party to the arbitration shall be responsible for its own costs and expenses of
arbitration, including legal and filing fees. The decision of the arbitrator shall be final and
binding on the parties and, if necessary, be reduced to a judgment in any court of
competent jurisdiction. Nothing in this Agreement shall prevent the Company from
applying to and obtaining from any court having jurisdiction, a writ of attachment, an
injunction, or other relief available to safeguard and protect the Company’s interest prior
to, during, or following the filing of any arbitration or other proceeding or pending the
rendition of a decision or award in connection with any arbitration or other proceeding.
This agreement to arbitration shall survive any termination or expiration of the Agreement.
Customer Support: located on the website’s hyper link “CONTACT SUPPORT”. All enquiries are handled
promptly and within 8 days of receipt of the enquiry.
NOTE: All and any inquiries related to the following topics should be sent to the following Departments.
**CONTACTING SUPPORT: Log in to your back office and submit a ticket through
your back office.