Republic of the Philippines

DEPARTMENT OF EDUCATION
Region-IV-A CALABARZON

TANZA NATIONAL TRADE SCHOOL

Paradahan I, Tanza, Cavite

Grade 11
QUARTER 1 - MODULE 1

TVL-CSS G11_Course Overview

JENNIFER M. LAAG
TECHNICAL VOCATIONAL LIVELIHOOD - SENIOR HIGH SCHOOL
Alternative Delivery Mode
Quarter 1 – Module 1: Course Overview
First Edition, 2020

Republic Act 8293, section 176 states that: No copyright shall subsist in any
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payment of royalties.

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Published by the Department of Education

Secretary: Leonor Magtolis Briones
Undersecretary: Diosdado M. San Antonio

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Reviewers:
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E-mail Address: region4a@deped.gov.ph

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JENNIFER M. LAAG
What is this Module About?

Welcome to the course Computer Systems Servicing NC II.

This module covers the basic concepts and underlying theories in computer systems
servicing. It discuss the knowledge, skills, attitudes and values needed to complete the
course.

The COMPUTER SYSTEMS SERVICING NC II Qualification consists of competen-

cies that must possess to enable to install and configure computers systems, set-up com-
puter networks and servers and to maintain and repair computer systems and networks.

This module consists of 3 learning outcomes which contains learning activities

supported by each instruction sheets. Before you perform the instructions, read the
information sheets and answer the self-check and activities provided to you to assess
that you have acquired the knowledge necessary to perform the skill portion of the
particular learning outcome.

1. Explain basic concepts in computer systems servicing.

2. Discuss the relevance of the course.
3. Explore career opportunities in computer systems servicing.

Your success in this exploratory course on Computer Systems Servicing is shown in

your ability to perform the performance standards found in each learning outcome.

How do you use this Module?

Each Lesson has the following parts.
Learning Outcomes What Do You Already Know?
Performance Standards What Do You Need to Know?
Contend Standards How Much Have You Learned?
Materials/Resources How Do You Apply What You Learned?
Definition of Terms How Well Did You Perform?
References

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of the
module. Use a separate sheet of paper in answering the exercises.
2. Begin by reading and understanding the Learning Outcome/s and
Performance Standards. These tell you what you should know and be able to
do at the end of this Module.
3. Don’t forget to answer What I Know before moving on to the other activities
included in the module.
4. Read the instruction carefully before doing each task.
5. Observe honesty and integrity in doing the tasks and checking your answers.
6. Finish the task at hand before proceeding to the next.
7. Return this module to your teacher/facilitator once you are through with it.
8. Each Lesson also provides you with references and definition of key terms for
your guide. They can be of great help. Use them fully.
9. If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are
not alone.
10. We hope that through this material, you will experience meaningful learning
and gain deep understanding of the relevant competencies. You can do it!
TVL-CSS G11_Course Overview 3
JENNIFER M. LAAG
 TABLE OF CONTENTS

MODULE 1: COURSE OVERVIEW

Course Description 5

Objectives 6

Definition of Terms 7

Pre-Assessment 8-9

Information Sheet 1.1.1 10-12

Self-Check 1.1.1 13-14

References 15

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JENNIFER M. LAAG
 COURSE DESCRIPTION

INFORMATION AND COMMUNICATIONS TECHNOLOGY –

COMPUTER SYSTEMS SERVICING (NC II) (640 hours)

This is an introductory course that leads to a Computer Systems Servicing

National Certificate Level II (NC II). It covers seven (7) common competencies that a
student ought to possess:
1) application of quality standards,
2) computer operations;
3) performing mensuration and calculation;
4) preparation and interpretation of technical drawing;
5) the use of hand tools;
6) terminating and connecting electrical wiring and electronics circuits; and
7) testing electronics components;

and four (4) core competencies, namely,

1) installing and configuring computer systems,
2) setting up computer networks,
3) setting up computer servers, and
4) maintaining and repairing computer systems and networks

You are required to go through a series of learning activities in order to com-

plete each of the learning outcomes of the module. In each learning outcome there are
Information Sheets, Job Sheets, Operation Sheets and Task Sheets. Do these ac-
tivities on your own and answer the Self-Check at the end of each learning activity.
If you have questions, don’t hesitate to ask your teacher for assistance.

Recognition of Prior Learning (RPL)

You have already some basic knowledge and skills covered in this module be-
cause you have been working for some time; or already completed training in this ar-
ea.
If you can demonstrate competence to your teacher in a particular skill, talk to
him/her so you don’t have to undergo the same training again. If you have a qualifi-
cation or Certificate of Competency from previous trainings show it to him/her. If the
skills you acquired are consistent with and relevant to this module, they become part
of the evidence. You can present these for RPL. If you are not sure about your compe-
tence skills, discuss this with your teacher.

After completing this module, ask your teacher to assess your competence. Re-
sult of your assessment will be recorded in your competency profile. All the learning
activities are designed for you to complete at your own pace.

In this module, you will find the activities for you to complete and relevant in-
formation sheets for each learning outcome. Each learning outcome may have more
than one learning activity.

This module is prepared to help you achieve the required competency, in re-
ceiving and relaying information. This will be the source of information that will ena-
ble you to acquire the knowledge and skills in Computer Systems Servicing inde-
pendently at your own pace with minimum supervision from your teacher.

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JENNIFER M. LAAG
 Part 1

CSS COURSE
OVERVIEW

CONTENT STANDARD:
The learners demonstrate an understanding of the basic concepts and
underlying theories in computer systems servicing.

PERFORMANCE STANDARD:
The learners shall be able to demonstrate common competencies in
computer systems servicing as prescribed by TESDA Training Regulations

LEARNING OUTCOMES:
At the end of this Lesson, you are expected to do the following:

 (LO) 1 - Explain basic concepts in computer systems servicing

 (LO) 2 - Discuss the relevance of the course
 (LO) 3 - Explore career opportunities in computer systems servicing

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JENNIFER M. LAAG
 DEFINITION OF TERMS

General

Certification - is the process of verifying and validating the competencies of a person

through assessment

Certificate of Competency (COC) – is a certification issued to individuals who pass

the assessment for a single unit or cluster of units of competency

Common Competencies - are the skills and knowledge needed by all people working
in a particular industry

Competency - is the possession and application of knowledge, skills and attitudes to

perform work activities to the standard expected in the workplace

Competency Assessment - is the process of collecting evidence and making judg-

ments on whether competency has been achieved

Competency Standard (CS) - is the industry-determined specification of competen-

cies required for effective work performance

Core Competencies - are the specific skills and knowledge needed in a particular ar-
ea of work - industry sector/occupation/job role

National Certificate (NC) – is a certification issued to individuals who achieve all the
required units of competency for a national qualification defined under the Training
Regulations. NCs are aligned to specific levels within the PTQF

Qualification - is a cluster of units of competencies that meets job roles and is signifi-
cant in the workplace. It is also a certification awarded to a person on successful com-
pletion of a course in recognition of having demonstrated competencies in an industry
sector

Sector Specific

Computer System - The complete computer made up of the CPU, memory and relat-
ed electronics (main cabinet), all the peripheral devices connected to it and its operat-
ing system. Computer systems fall into two broad divisions: clients and servers. Client
machines fall into three categories from low to high end: laptop, desktop and work-
station. Servers range from small to large: low-end servers, midrange servers and
mainframes.

Computer Network, or simply a Network, is a collection of computers and other

hardware interconnected by communication channels that allow sharing of resources
and information. Where at least one process in one device is able to send/receive data
to/from at least one process residing in a remote device, then the two devices are said
to be in a network. It is a group of devices connected to each other. Networks may be
classified into a wide variety of characteristics, such as the medium used to transport
the data, communications protocol used, scale, topology, benefit, and organizational
scope.

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JENNIFER M. LAAG
 PRE-ASSESSMENT

Directions: As part of the activity, try to assess your prior knowledge and experience re-
lated to the course computer systems servicing. Write your answer on the space provided
each number.

____ 1. Which of the following statements is true about information technology?

A. It is relied on by most business
B. It does not change how business work
C. It will be obsolete in the near future
D. It yields economic crisis

____ 2. What field of information technology services is concerned with the installation of
computer system?
A. Computer programming
B. Computer hardware servicing
C. Software engineering
D. Data analysis

____ 3. The increase in technological reliance is __________ proportional to IT career

opportunities.
A. inversely B. directly C. diversely D. reversely

____ 4. What CSS career is concerned with determining the technical specifications to
sell to consumers?
A. CSS Entrepreneur
B. Computer Repairman
C. Computer Service Technician
D. Technical Support Staff

____ 5. What CSS career opportunity helps other employees regarding their computer
system and network concerns?
A. Technical Support Staff
B. Computer Service Technician
C. CSS Entrepreneur
D. Computer Repairman

____ 6. What is the best way for a workplace to keep their computer systems and
network in great condition without having rely on external services?
A. Do not overuse the computer systems
B. Hire a technical support staff
C. Buy new computers every time
D. Send the computer systems to a repairman

____ 7. What CSS career is concerned with the restoration of computer systems and its
components?
A. Technical Support Staff
B. Computer Repairman
C. CSS Entrepreneur
D. Computer Service Technician

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JENNIFER M. LAAG
____ 8. Which of the following careers requires the most hands-on CSS competencies and
skills?
A. Technical Support Staff
B. Computer Service Technician
C. Computer Repairman
D. CSS Entrepreneur

____ 9. Which CSS career is concerned with establishing and running a business?
A. Computer Service Technician
B. Technical Support Staff
C. CSS Entrepreneur
D. Computer Repairman

____ 10. Which of the following statement is true about a CSS entrepreneur?
A. He must only now how to run a normal business
B. He should understand the basic CSS concepts
C. He can ask others to do everything for him
D. He needs to do all tasks himself.

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JENNIFER M. LAAG
 Learning Outcome 1: EXPLAIN BASIC CONCEPTS IN COMPUTER SYSTEMS
SERVICING

INFORMATION SHEET 1.1.1

COMPUTER SYSTEMS SERVICING NC II QUALIFICATIONS

The COMPUTER SYSTEMS SERVICING NC II Qualification consists of competencies

that must possess to enable to install and configure computers systems, set-up com-
puter networks and servers and to maintain and repair computer systems and net-
works.

The units of competency comprising this qualification include the following:

Code BASIC COMPETENCIES
500311105 Participate in workplace communication
500311106 Work in a team environment
500311107 Practice career professionalism
500311108 Practice occupational health and safety procedures

Code COMMON COMPETENCIES

ELC315202 Apply quality standards
ELC311203 Perform computer operations
ELC311201 Perform mensuration and calculation
ELC311202 Prepare and interpret technical drawing
ELC724201 Use hand tools
ELC724202 Terminate and connect electrical wiring and
electronic circuits
ELC724205 Test electronic components

Code CORE COMPETENCIES

ELC724331 Install and configure computer systems
ELC724332 Set-up Computer Networks
ELC724333 Set-up Computer Servers
ELC724334 Maintain and Repair Computer Systems and Networks

A person who has achieved this Qualification is competent to be:

Computer Assembler
Network Technician
Computer Maintenance Technician
Computer Service Technician
Technical Support Staff
Computer Repairman
CSS Entrepreneur
Network Administrator

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JENNIFER M. LAAG
 Computer service technicians are either employed in large organizations or on-
site at client locations or service repair firms. The individual repairs and main-
tains computers. Technicians also install, support, and repair computer hardware,
in addition to addressing networking, software or Internet issues.

As a Technical Support (Tech Support) Worker, you will be tasked with moni-
toring and maintaining an organization's computer systems and networks. You will be
responsible for diagnosing any hardware or software faults with these systems and
will solve the issues either in person or over the phone.

A computer repair technician is a person who repairs and main-

tains computers and servers. The technician's responsibilities may extend to include
building or configuring new hardware, installing and updating software packages, and
creating and maintaining computer networks.

A network administrator is an IT expert who manages an organiza-

tion's network. ... A network administrator is responsible for installing, maintaining
and upgrading any software or hardware required to efficiently run a comput-
er network.

Entrepreneurs are responsible for planning and directing the operations of a

company. They also create policies, set goals and meet with potential investors and
clients. Entrepreneurs involved with daily tasks also hire staff and prepare work
schedules.

Job opportunities continue to skyrocket for computer technicians. Strong job

growth in the field has created a demand for computer technician training. As with
many information technology jobs, a large part of the work is technically-based, so
knowledge of computers and computer systems is a must. However, there are many
other skills a computer hardware field technician might want to possess.

If you’re considering any IT position, especially computer hardware field techni-

cian, you should think about working on the development of these skills:

 Interacting with computers. Using a computer or computing system for a

computer hardware field technician means speaking the machine’s language.
Be sure you understand how computers interact with humans and learn to
match your thinking to the machine.

 Collecting data and information. Being a computer hardware field techni-

cian is not unlike being a private eye. Much of your job involves diagnosing
and repairing a problem; this task has a lot in common with solving a mys-
tery. A big part of that job involves collecting as much pertinent information
as possible in order to diagnose the problem.

 Problem-solving and decision-making. Problem-solving is vital to being a

computer hardware field technician. Connecting the dots to determine the
problem and then deciding the correct course of action to take in order to
solve the problem is a very important part of the job.

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JENNIFER M. LAAG
  Communication. Communication is a key skill in almost any job. Every day
we communicate with others, whether it’s face to face, on the phone, or via
email or instant message. A computer hardware field technician must be able
to communicate effectively with clients and co-workers to share information
and solve the problems that arise in their everyday life.

 Consulting and advising others. A computer hardware field technician often

ends up advising others on a variety of tasks. A good field technician is able to
foresee the outcomes and effects of various IT strategies and advise manage-
ment as to the best course of action accordingly.

 Inspecting equipment, structures or material. A computer hardware field

technician must ensure that the equipment is operating properly within its
environment. In order to determine what is not working properly, a technician
must have a firm understanding of the equipment and all its components and
how they work together to perform properly. This will help the computer hard-
ware field technician narrow down the options when troubleshooting.

 Documenting and recording information. There are baseline metrics that

computer hardware field technicians must keep track of in order to properly
diagnose a healthy network or computer system. This information is essential
to ensuring the system is running properly. It is important that technicians
monitor the efficiency of computer hardware and make adjustments if the sys-
tem is running slowly.

 Developing objectives and strategies. In order to create a smooth working

network, a good IT technician must maintain a proactive strategy that in-
volves maintenance, frequent virus scans, and creating safeguards. These ac-
tivities will help to prevent any major issues or problems.

 Training and teaching others. There are two main tiers of training for a
computer hardware field technician. The first is creating a best-practices envi-
ronment by offering continual training that keeps staff members up-to-date
on new developments in the IT field. The other is training users on how to cor-
rect or prevent any problems or issues that may arise.

 Repairing and maintaining electronic equipment. A computer hardware

field technician’s main job is in the maintenance and repair of electronic
equipment. Computer systems, including desktop PCs, laptops, and mobile
devices are all complex pieces of machinery, and the computer hardware field
technician must know how to correct issues with them, repair them when they
break down and perform maintenance on them to prevent them from breaking
down.

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JENNIFER M. LAAG
 ANSWER SELF-CHECK 1.1.1

COMPUTER SYSTEMS SERVICING NC II QUALIFICATIONS

________ 1. How do you open a program such as Microsoft Word when there are no
icons on the desktop?
A. Right click to reveal icon
B. Restart the computer
C. It is not possible to open program if no icons are on the desktop
D. Click the start button and select program from the menu

________ 2. "Desktop" is a computer term that refers to?

A. Something that is for the computer programmer only.
B. The part of your work area where the computer monitor sits
C. The initial screen showing icons for folders, applications and files
D. The desk that your computer is stationed on

________ 3. You will be responsible for diagnosing any hardware or software faults with
these systems and will solve the issues either in person or over the phone.
A. Technical Support (Tech Support) Worker
B. Network administrator
C. Computer service technicians
D. CSS Entrepreneurs

________ 4. A computer hardware field technician must be able to discuss effectively

with clients and co-workers to share information and solve the problems that arise in
their everyday life.
A. Communication skills
B. Training and seminars
C. Documentation skills
D. Technical skills

_______ 5. What CSS career opportunity helps other employees regarding their comput-
er system and network concerns?
A. Technical Support Staff
B. Computer Service Technician
C. CSS Entrepreneur
D. Computer Repairman

_______ 6. What is the best way for a workplace to keep their computer systems and
network in great condition without having rely on external services?
A. Do not overuse the computer systems
B. Hire a technical support staff
C. Buy new computers every time
D. Send the computer systems to a repairman

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JENNIFER M. LAAG
 _______ 7. What CSS career is concerned with the restoration of computer systems
and its components?
A. Technical Support Staff
B. Computer Repairman
C. CSS Entrepreneur
D. Computer Service Technician

____ 8. Which of the following statements is true about information technology?

A. It yields economic crisis
B. It does not change how business work
C. It will be obsolete in the near future
D. It is relied on by most business

____ 9. What field of information technology services is concerned with the installa-
tion of computer system?
A. Computer programming
B. Data analysis
C. Software engineering
D. Computer hardware servicing

____ 10. The increase in technological reliance is __________ proportional to IT career

opportunities.
A. inversely B. diversely C. directly D. reversely

TVL-CSS G11_Course Overview 14

JENNIFER M. LAAG
 REFERENCES

K to 12 ICT – Computer Systems Servicing (NC II) Curriculum Guide May 2016

TR - COMPUTER SYSTEMS SERVICING NC II Amended - December 2013

CBLM in Applying Quality Standards, Developed by Edgar G. dela Rosa, 2011

https://www.netcomlearning.com/assessment/quiz-sign-up.phtml

https://www.proprofs.com/quiz-school/quizshow.php?title=basic-computer-skills-
assessment&q=1

https://www.slideserve.com/milly/personal-entrepreneurial-competencies

TVL-CSS G11_Course Overview 15

JENNIFER M. LAAG