36

BIBLIOGRAPHY

Aaker, D.A., Kumar, V., and Day, G.S. (2007). Marketing Research, ninth edition. John

Wiley & Son the United States of America.

Angel, G. (2016). Measuring the digital world: Using digital analytics to drive better

digital experiences. Pearson Education, Inc. (FT press), New Jersey.

Armstrong, G., Kotler, P. and Opresnik, M. O. (2016). Marketing an Introduction – Global

Edition. 13th edn, Pearson, England.

Bachrach, D. G., Ogilvie, J., Rapp, A. and Calamusa IV, J. (2016). More than a showroom:

Strategies for winning back on-line shoppers. 1st edn, Palgrave McMillian, US.

Balasubramanian, S., Raghunathan, R. and Mahajan, V. (2005). Consumers in a

Multichannel environment: Product utility, process utility, and channel choice.

Journal of Interactive Marketing, Vol. 19, No. 2, pp. 12-30.

Bell, D. R., Gallino, S. and Moreno, A. (2014). How to win in the Omnichannel world.

MIT Sloan Management Review, Vol. 56, No. 1, pp. 45-53.

Bogaisky, J. and Walker, B. K. (2014). Retail in crisis: These are the changes brick-and

mortar stores must make. Forbes. Retrieved from: http://www.forbes.com

/sites/jeremybogaisky/2014/02/12/retail-in-crisis-these-are-the-changes-brick-

andmortar-stores-must-make/#27d0d7181127.

Brynjolfsson, E., Hu, Y. J. and Rahman, M. S. (2013). Competing in the age of

Omnichannel retailing. MITSloan Management Review, Vol. 54, No. 3, pp. 23-29.

Cavana, R. Y., Delahaye, B.L. and Sekaran, U. (2001). Applied business research:
 37

qualitative and quantitative methods. John Wiley & Sons Australia.

Chaffey, D., Ellis-Chadwick, F., Mayer, R. and Johnston, K. (2009). Internet Marketing:

Strategy, Implementing and Practice. 4th edn, Prentice Hall – Financial Times,

England.

Chen, S., & Chang, T. (2003). A descriptive model of online shopping process: Some

empirical results. International Journal of Service Industry Management, 14(5),

556–569.

Ching-Wen, C., & Hsi-Peng, L. (2007). Factors influencing online music purchase

intention in Taiwan: An empirical study based on the value-intention framework.

Internet Research, 17(2), 139–155.

Deloitte (2015). Omni-channel retail – A Deloitte point of view. Retrieved from the site,

https://www2.deloitte.com/content/dam/Deloitte/se/Documents/technology/Omni

channel-2015.pdf.

Donthu, N., & Garcia, A. (1999). The internet shopper. Journal of Advertising Research,

39(3), 52–58.

Eastlick, M., & Feinberg, R. A. (1999). Shopping motives for mail catalogue shopping.

Journal of Business Research, 45(3), 281–290.

Gehrt, K. C., Yale, L. J., & Lawson, D. A. (1996). The convenience of catalog shopping:

Is there more to it than time? Journal of Direct Marketing, 10(4), 19–28.

Gummesson, E. (2008). Total Relationship Marketing. 3rd edn, ButterworthHeinemann,

USA.

Gupta, B., Iyer, L. S., & Weisskirch, R. S. (2010). Facilitating global e-commerce: A
 38

comparison of consumers' willingness to disclose personal information online in

the US and in India. Journal of Electronic Commerce Research, 11(1), 41–53.

Hopkins, J. and Turner, J (2012). Go Mobile: Location-Based Marketing, Apps, Mobile

Optimized Ad Campaigns, 2D Codes and Other Mobile Strategies to Grow Your

Business. 1st edn, Wiley, New Jersey.

Jayawardhena, C. (2004). Personal values' influence on e-shopping attitude and behaviour.

Internet Research, 14(2), 127–138.

Joines, J. L., Scherer, C. W., & Scheufele, D. A. (2003). Exploring motivations for

consumer web use and their implications for e-commerce. Journal of Consumer

Marketing, 20, 90–108.

Karakaya, F. and Charlton, E. T. (2001). Electronic commerce: Current and future

practices. Managerial Finance, Vol. 27, No. 7, pp. 42-53.

Kau, A.K., Tang, Y.E. & Ghose, S. (2003). Typology of online shoppers. Journal of

Consumer Marketing, 20, 139-156.

Kim, S., & Stoel, L. (2004). Apparel retailers: Website quality dimensions and satisfaction.

Journal of Retailing and Consumer Services, 11, 109–117.

Kotler, P., Wong, V., Saunders, J. & Armstrong, G. (2005). Principles of Marketing (4th

ed.). Edinburgh Gate, Essex, England: Pearson Education Limited.

Kumar, V. (2013). A Study on Perceived risk in online consumer behaviour of youth: An

Indian perspective.

Lalwani, D. (2016). Young consumers online and offline channel purchase behavior.

International Business Management – A Nordic Focus.

 39

Laudon, K. C., & Traver, C. G. (2003). E-commerce: Business, technology and society

(2nd ed.). Boston: Addison Wesley.

Levin, A. M., Levin, I. P., & Weller, J. A. (2005). A Multi-Attribute Analysis of Preferences

for Online and Offline Shopping: Differences across Products, Consumers, and

Shopping Stages. Journal of Electronic Commerce Research, 6(4), 281-290.

Liu, C., & Arnett, P. K. (2000). Exploring the factors associated with web site success in

the context of electronic commerce. Information and Management, 38, 23–33.

Malhotra, N.K. (2004). Marketing Research an Applied Orientation. 4th edition, Pearson

Education International

Mathewson, J. & Moran, M (2016). Outside-In Marketing: Using Big Data to guide your

content. 1st edn, IBM Press, USA.

Menon, S., & Kahn, B. (2002). Cross-category effects of induced arousal and pleasure on

the internet shopping experience. Journal of Retailing, 78(1), 31–40.

Morganosky, M. A., & Cude, B. J. (2000). Consumer response to online grocery shopping.

International Journal of Retail and Distribution Management, 28(1), 17–26.

Parsons, A. G. (2002). Non-functional motives for online shoppers: Why we click. Journal

Of Consumer Marketing, 19(5), 380–392.

Prashar, S., Vijay, S., and Parsad, C. (2016). Segmenting Online Shoppers: A Study of

Consumers' Web Portal Selection Motivations for E-Shopping. Asian Academy of

Management Journal, Vol. 21, No. 1, 27–46.

Shergill, G. S., & Chen, Z. (2004). Shopping on the internet–online purchase behavior of

New Zealand consumers. Journal of Internet Commerce, 3(4), 61–77.

Thomson, E. S., & Laing, W. A. (2003). The net generation: Children and young people,
 40

the internet and online shopping. Journal of Marketing Management, 19(3-4), 491–
512.

Varadarajan, R., & Yadav, M. (2002). Marketing strategy and the internet: An organizing

framework. Journal of the Academy of Marketing Science, 30(4), 296–312.

Wigand, R. T. (1997). Electronic commerce: Definition, theory, and context. The

Information Society, 13(1), 1–16.

Wilson, H. and Daniel, E. (2007). The multi-channel challenge: A dynamic capability

approach. Industrial Marketing Management, Vol. 36, No. 1, pp. 10-20.