PROJECT

PORTFOLIO

STUDENT VERSION

BSBCRT511
DEVELOP CRITICAL
THINKING IN OTHERS
Section 1: Plan and assess critical thinking 5
Section 2: Support critical thinking 9
Section 3: Monitor and improve critical thinking practices 12

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Australian Centre of Further Education RTO CODE: 40898 CRICOS PROVIDER CODE: 03377J
Melbourne Campus: Level 5 & 9, 341-345 Queen Street, Melbourne VIC 3000, Sydney Campus, Level 1,37 George
Street, Parramatta NSW 2150, ACN: 135002167, ABN:37135002167
Student name: Gaurab Pandey
Assessor: Kanwaljeet Kaur
Date: 25/10/2021
Business or Social group
Community/Social group this
assessment is based on:

Documentation reviewed as
preparation:

Leadership role assumed by Sales team representative

student (e.g. Customer
Service manager):

Team using critical Marketing Team

thinking(e.g. Customer
services team):

Job role(s)requiring
coaching/mentoring in critical
thinking within the team(e.g.
sales representative):

3
Australian Centre of Further Education RTO CODE: 40898 CRICOS PROVIDER CODE: 03377J
Melbourne Campus: Level 5 & 9, 341-345 Queen Street, Melbourne VIC 3000, Sydney Campus, Level 1,37 George
Street, Parramatta NSW 2150, ACN: 135002167, ABN:37135002167
 Section 1: Plan and assess critical thinking

1. Research critical and creative thinking. Write a report (approximately two pages) including:

 a summary of at least three models of critical and creative thinking

Creative thinking is a way of looking at problems or situations from a gresh
perpective to conceive of something new and original
Critical thinking is the logical, sequential disciplined process of rationalizing,
analysing, evaluating, interpreting information to make informed judgements
and decisions.
Critical thinking is logical and reflective thinking focused on deciding what to
believe or do. Critical thinking involves questioning and evaluating information.
Critical and creative thinking both contribute to our ability to solve problems in a
variety of contexts
When we are thinking creatively, it is focused on exploring ideas, generating
possibilities, adn developing various theories. It is mostly happened structural
process such as brainstorming session.
 at least five characteristics of critical and creative thinking
The five characteristics of critical and creative thinking are:
 A goal of creative thinking is to free your mind from customs and norms
so you can approach a problem in an unusual or novel way. Creative
thinking involves skills like associative thinking, brainstorming and
originality.
 critical thinking in that it involves looking at things from a new
perspective, coming up with several solutions to a problem and
avoiding solutions that are overly simplistic.
 It differs from critical thinking in that it allows for improvisation, can
involve wild ideas and benefits from a playful approach.
 A goal of creative thinking is to free your mind from customs and norms
so you can approach a problem in an unusual or novel way.
 Creative thinking involves skills like associative thinking, brainstorming
and originality.

Creative thinking Critical thinking

It is generative It is analytical
It is Divergent It is generative

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Australian Centre of Further Education RTO CODE: 40898 CRICOS PROVIDER CODE: 03377J
Melbourne Campus: Level 5 & 9, 341-345 Queen Street, Melbourne VIC 3000, Sydney Campus, Level 1,37 George
Street, Parramatta NSW 2150, ACN: 135002167, ABN:37135002167
It is Right Brain It is left brain.
It is Intultive It is logical.
It is Imaginative It is sequential.
 It is subjective It is objective.
 It is open-ended  It is close ended.
 It is Lateral  It is vertical.
 It is Possibility  It is probability.
 It is Non judgement  It is judgement.
 It is Visual  It is verbal.
 It is Hypothesis forming  It is hyposthesis testing.
 features of critical thinking skills such as analysis, synthesis and evaluation
The features of critical thinking skills are as follows:
a) gathering relevant information
b) evaluating information
c) assessing bias or unsubstantiated assumptions
d) formulating ideas
e) weighing opinions
f) Reachig well reasoned conclusion
g) Considering altrnativce possibilities
 formal and informal organisational learning environments and systems (at least
two each)
Classrooms, laboratories, and lecture halls have traditionally contained rows of
desks facing one direction with a fixed lectern and singular teaching wall, but as
the method of and behavior of learning is evolving, so too are formal learning
environments; they are flexible, engaging environments.
In informal learning environments, the ownership of learning lies with the
individual to design their own experience, create their learning incomes, and
self-assess. Informal environments have non-traditional lighting and seating and
can incorporate non-learning experiences. Informal learning environments mix
private, public, and collaborative spaces to accommodate all learning behaviors.
 best practice approaches for instructing teams and individuals in critical thinking
(at least three)
The approaches for instructing teams and individuals in critical thinking are:

5
Australian Centre of Further Education RTO CODE: 40898 CRICOS PROVIDER CODE: 03377J
Melbourne Campus: Level 5 & 9, 341-345 Queen Street, Melbourne VIC 3000, Sydney Campus, Level 1,37 George
Street, Parramatta NSW 2150, ACN: 135002167, ABN:37135002167
a)  Question each other
Questioning what someone says enables you to think critically, so get your team to
question each other.

b) Look for problems and solve them together

Identifying problems and solving them can also help your team think critically. Once a
problem is identified, state it clearly and then figure out what you have to do to solve it.

c) Evaluate each other’s strengths and weaknesses

Every member of your team should clearly assess their own and someone else’s
strengths and weaknesses, and the impact these may have on any decisions you
make. 

 examples of how the critical thinking can be applied in the workplace (at least
two)
There are six steps to critical thinking. These are knowledge,
comprehension, application, analysis, synthesis and evaluation. Knowledge
comes from the research gathered while using critical thinking in the
workplace. In order to understand a problem, workers must first find the
sources. Next is comprehension, concertedly attempting to understand the
information. The third step involves application of these concepts to the
specific problem. Analysis means breaking something into its constituent
parts and showing how those parts work together to create the whole.
Synthesis is bringing diverse ideas together to create a new idea. During the
evaluation phase, workers team members test their hypotheses.

 list of what a safe critical and creative work environment includes (at least two).
a) Trust your team
b) Set boundaries and expectation together
Make sure you access at least four sources of information, reference them correctly
and attach your report to this section of the portfolio.
Reference:
a) Critical Thinking vs. Creative Thinking - The Peak Performance Center
b) How Teams Should Approach Critical Thinking (deakin.edu.au)

c) http://www.criticalthinking.org/pages/a-brief-history-of-the-idea-of-critical-thinking/408

2. Assess critical thinking.

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Australian Centre of Further Education RTO CODE: 40898 CRICOS PROVIDER CODE: 03377J
Melbourne Campus: Level 5 & 9, 341-345 Queen Street, Melbourne VIC 3000, Sydney Campus, Level 1,37 George
Street, Parramatta NSW 2150, ACN: 135002167, ABN:37135002167
About the organisation
Provide an overview of your
chosen organisation and
product/services/programs.
Include:
 name of the business
 description of what the
business does
 key operational
processes.
Critical thinking within the
organisation
Identify how critical thinking is
an important part of the
organisation.
Include:
 how critical thinking is a
part of the business,
such as the vision and
objectives of the
organisation
 assessment of the work
environment as it relates
to critical and creative
thinking, including:
o systems or
processes that
supportcritical
thinking
o barriers to critical
thinking in existing
organisational
systems
Critical thinking within your
team
Identify how critical thinking is
part of your chosen team
(identified on Page 4).
Australian Centre of Further Education
Melbourne Campus: Level 5 & 9, 341-345 Queen Street, Melbourne VIC 3000, Sydney Campus, Level 1,37 George
Street, Parramatta NSW 2150, ACN: 135002167, ABN:37135002167
 Worlducation
 It manufactures tablet computers for primary school
students and they also have a competitive team
creating software, content and activities to better
engage and educate the students. 
 Worlducation aims to change the way children learn
at school by implementing artificial intelligence
technology that can follow up on each child’s
progress and adjust to their needs as they learn,
creating the optimal path learning experience.
The development of Worlducation's business requires
critical thought.To begin, Worlducation seeks to improve
teaching quality and develop the way students learn in
schools by utilizing artificial intelligence technology that
can modify the learning route to fit the needs of students.
Critical thinking is definitely required while developing
new goods utilizing new technologies. Furthermore,
Worlducation has had several issues in 2020 as a result
of COVID-19, including operational and manufacturing
issues, which have resulted in a large number of
consumer complaints. As a result, critical thinking is
necessary in order to discover answers to these issues.
The company's mission is to encourage change and
make the world a better place without illiteracy by
incorporating modern technologies like artificial
intelligence into its products, which will track students'
progress and modify to fit their requirements.
Critical thinking appears to be a necessary component for
generating new ideas, which aids in the development of
new products and services utilizing new technology. The
company's aim is to see the world with zero percent
illiteracy. The primary goal of every business is to
maximize profits, and as we all know, the employees of
the company play a critical part in achieving those goals.
Customer satisfaction should always be prioritized, thus a
high-performing staff and culture should be created. For
changes in empowerment of creativity and
responsiveness, more money should be allocated to
research and development.
The diversification of their personnel will be maintained.
This was a list of the company's key goals, all of which
must be met. When it comes to the system and policy, all
financial transactions must be approved by the designated
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RTO CODE: 40898 CRICOS PROVIDER CODE: 03377J
Include:
 how critical thinking is
required as part of the
work done by your
chosen team
 list of critical thinking
skills required for the
employees who are
going to be coached (job
roles identified on Page
4).
Organisational requirements
Summarise the policies and
procedures supporting critical
thinking in your organisation.
Explain how they support
critical thinking.
Attach relevant policies and
procedures to this section of
your portfolio.
Australian Centre of Further Education
Melbourne Campus: Level 5 & 9, 341-345 Queen Street, Melbourne VIC 3000, Sydney Campus, Level 1,37 George
Street, Parramatta NSW 2150, ACN: 135002167, ABN:37135002167
authorised person prior to the transaction taking place, as
stated in the policy. Where applicable, this policy should
be read in combination with other particular financial
policies. This policy covers the use of company credit
cards as well as suggestions for dealing with the problem.
Critical thinking skills allow you to understand and
address a situation based on all available facts and
information. When using critical thinking skills, you will
sort and organize facts, data and other information to
define a problem and develop effective solutions.
The list of critical thinking skills required for the
employees who are going to be coached are:
1) Maintain positive online customer relationships
2) Deal with emotional clients, graphical
representation of call centre data
3) Improve digital advertising skills – creativity with
technology
Policy brief & purpose
This policy refers to Worlducation’s learning and development
programs and activities for all staff members. Worlducation aims to
help employees extend their knowledge and acquire new skills to do
their jobs better. We want our employees to feel confident to find new
ways towards personal development and success.
Scope
This policy applies to all permanent, full-time or part-time, employees
of the company. Employees with temporary/short-term contracts
might attend trainings at their manager’s discretion.
Employees, managers and executives should collaborate to build a
continuous professional development (CPD) culture:
 The employee is responsible to seek new learning opportunities
 The manager is responsible to coach their teams and identify
employee development needs
Training and development includes:
 Formal training sessions (individual or corporate)
 Employee Coaching and Mentoring
 Participating in conferences
 On-the-job training
 Job shadowing
 Job rotation
 Subscriptions or educational material
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RTO CODE: 40898 CRICOS PROVIDER CODE: 03377J
 Individual training programs
All employees that have worked for the company more than four
months are eligible to participate in external training programs
individually or in teams.
Employees can choose to attend as many training programs as they
want, provided they don’t exceed the budget and day limit.
All trainings should consider what employees need and how they can
learn best. This is why, we encourage employees and managers to
consider multiple training methods like workshops, e-learning,
lectures and more.

Corporate training programs

Expert training
Experts (internal or external) may be required at certain times, for
example:
 Equal employment opportunity training
 Diversity training
 Leadership training for managers
 Conflict resolution training for employees
 Training new employees
 Training teams in company-related issues (e.g. new systems or
policy changes)
 Training employees to prepare them for promotions, transfers or
new responsibilities

Other types of training

Both employees and their managers are responsible for continuous
learning. Employees should show willingness to improve by asking
their managers for direction and advice. Managers should do the
same with their own superiors, while encouraging and mentoring their
subordinates.
Employees and managers are responsible for finding the best ways
to approach learning. They can experiment with job rotation, job
shadowing and other types of on-the-job training (without disrupting
daily operations). We also encourage employees to use their rights
for self-paced learning by asking for educational material and access
to other resources within allocated budget.
General guidelines:
Managers should evaluate the success of training efforts. They
should keep records for reference and better improvement
opportunities.
All employee development efforts should respect cost and time
limitations, as well as individual and business needs.
Employees should try to make the most out of their trainings by
studying and finding ways to apply knowledge to their work

9
Australian Centre of Further Education RTO CODE: 40898 CRICOS PROVIDER CODE: 03377J
Melbourne Campus: Level 5 & 9, 341-345 Queen Street, Melbourne VIC 3000, Sydney Campus, Level 1,37 George
Street, Parramatta NSW 2150, ACN: 135002167, ABN:37135002167
 By training staff, it help manager to support to develop critical thinking
skills. As a start, the Sales and Marketing team completed
professional development plans to assist the manager in establishing
his team’s critical thinking development requirements

Legislative requirements The legislative requirements related to critical

Summarise the legislative
requirements related to
critical thinking and training
for your chosen team.
thinking and training are below:
 Procedures provide mandatory information for
schools and workplaces to follow.
 Guidelines reflect good practice and represent the
department's preferred position and are to
be followed. If principals or managers do not follow
a guideline the alternative actions taken need to
achieve an equivalent or improved outcome in
terms of safe practice. The alternative actions or
procedures are to be documented.

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Australian Centre of Further Education RTO CODE: 40898 CRICOS PROVIDER CODE: 03377J
Melbourne Campus: Level 5 & 9, 341-345 Queen Street, Melbourne VIC 3000, Sydney Campus, Level 1,37 George
Street, Parramatta NSW 2150, ACN: 135002167, ABN:37135002167
Plan team meeting The fact sheet is attached with the moodle.
Plan how to articulate key
features of critical and
creative thinking concepts to
the relevant team (attach any
relevant documents you
create e.g. fact sheet).
Develop a set of at least five
questions to identify critical
and creative thinking
knowledge gaps for your
chosen team and one of your
chosen individual(s).

The five questions to identify critical and creative thinking

knowledge gaps are below:
1) where you want to be in the future?
2) How do you communicate in difficulties?
3) Which wok do you find more difficult?
4)  What skills are currently becoming more necessary? 
5) How to implement a learning culture in your
company?

Teamwork In a diverse work environment help to boost business and

Plan for teamwork, including: oveall country’s economic growth. Our team is also
culturally diversed so get variety of creative ideas and
 what the diverse
requirements are of your thinking.
team (e.g. cultural Promote healthy relationships and friendships among
differences)
colleagues through social or community involvements. 5.
 how you will establish Get employees' participation in hiring new talents and ask
connections and for referrals. Partner with schools to introduce the
understanding (e.g. ice-
breaker) company's culture, help young people build self-esteem,
and educate on the benefits of diversity. This is how we
 techniques you’ll use to connect eachothers.
negotiate, influence and
elicit the views of your
team.

Attach: Research report ☐

Policies and procedures ☐

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Australian Centre of Further Education RTO CODE: 40898 CRICOS PROVIDER CODE: 03377J
Melbourne Campus: Level 5 & 9, 341-345 Queen Street, Melbourne VIC 3000, Sydney Campus, Level 1,37 George
Street, Parramatta NSW 2150, ACN: 135002167, ABN:37135002167
 Documents to articulate critical thinking features to team
☐
(if relevant)

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Australian Centre of Further Education RTO CODE: 40898 CRICOS PROVIDER CODE: 03377J
Melbourne Campus: Level 5 & 9, 341-345 Queen Street, Melbourne VIC 3000, Sydney Campus, Level 1,37 George
Street, Parramatta NSW 2150, ACN: 135002167, ABN:37135002167
 Section 2: Support critical thinking
Knowledge gaps
Summarise the outcomes of
your team and individual
meeting(s). Include:
 at two critical and creative
thinking knowledge gaps
for your team
 at least two critical and
creative thinking
knowledge gaps for one
individual team member
 team/individual’s
experience of
organisation’s approach
to critical thinking
 list of workplace problems
identified in the meeting
that are relevant to the
team
 a description of the
problem chosen through
negotiation at the meeting
as the most pressing and
relevant.
Attach proof of your team and
individual job role meeting(s)
(e.g. video, screen recording of
virtual meeting) to this section
of the portfolio (if not already
viewed in person by your
assessor).
Safe processes
Use the work done in Section
1 of your Project Portfolio and
the knowledge you’ve gained
from the team/individual
meeting(s) to develop at least
two processes that create a
safe environment for critical
and creative thinking.
For each process, include:
Australian Centre of Further Education
Melbourne Campus: Level 5 & 9, 341-345 Queen Street, Melbourne VIC 3000, Sydney Campus, Level 1,37 George
Street, Parramatta NSW 2150, ACN: 135002167, ABN:37135002167
1. Experience difficultly establishing fact from fiction
when dealing with customer issues
2. Cannot represent information graphically.
The two critical and creative thinking knowledge gaps
for one sales staff Sales representative:
 Could not maintain online relationships
 Valuing differing perspectives and cultures
The team/individual’s experience of organisation’s
approach to critical thinking is:
 Already did brainstorming session in the past.
 Need to follow legislation
 Follow the KPI
 Trying different ideas and method
The list of workplace problems are:
-Manufacturing and shipment delays due to COVID-19
- Direct online ordering not available
- Demand greater than supply ability
- User requirement changes as a result of COVID-19
pandemic
The problem chosen through negotiation was
manufacturing and shipment delays – all team members
agreed that the most customer complaints being
received were related to shipment issues.
The meeting is attending with the assessor.
Instead of solving work issues symptomatically, use
critical thinking to drill down to the very root of the
problem. If you receive ongoing customer complaints,
offering an apology or a discount may resolve individual
claims, but may not reduce the frequency of customer
grievances. Instead, examine every aspect of how your
product or service is delivered and how employees
interact with customers. If you scrutinize the situation,
you may realize the issue isn't with your product, but
with how it's marketed to customers. If company
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RTO CODE: 40898 CRICOS PROVIDER CODE: 03377JACFE,
BSCRT511PROJECT PORTOLIO
 a description of the
process
 how the process supports
a safe critical and creative
critical thinking
environment.
 description of at least
three sources of
information related to the
process
 resources required for the
process to be
implemented
 any relevant legislative
requirements.
Attach proof of the developed
processes and information
sources to this section of the
portfolio.
Plan learning opportunities
Use the work done in Section
1 of our Project Portfolio and
the knowledge you’ve gained
from the team/individual
meeting(s) to plan one formal
and one informal learning
opportunity to address the
identified knowledge gaps.
For both the formal and
informal learning opportunity,
include:
 a description of how
learning will take
 who the learning
opportunity is aimed at
(e.g. team or individual).
 how the opportunity
complies with
organisational and
legislative requirements
 reason for choosing the
approach
 how you will collect
feedback.
Australian Centre of Further Education
Melbourne Campus: Level 5 & 9, 341-345 Queen Street, Melbourne VIC 3000, Sydney Campus, Level 1,37 George
Street, Parramatta NSW 2150, ACN: 135002167, ABN:37135002167
salespeople don't adequately explain how the product
works, buyers may be dissatisfied because it wasn't
what they expected. In this case, you can train your
salespeople to better relate to customers and help them
understand how the product can benefit them.
 Equip employees to constructively deal with the
COVID-19 pandemic challenges
 Incorporate formal critical thinking processes in the
organisation.
The processes that create a safe environment for critical
and creative thiking are:
- Develop the diversities in the team help to
increase the creative thinking ideas,
- Establish online payment and booking system.
The resources required for the are:
Human resources, economic resources and environment
The Formal learning opportunities to address the
identified the knowledge gaps is :
-the-job training: On-the-job training is instruction for
employees that takes place at work. OJT typically involves a
combination of observing others and hands-on experience
completing tasks under the supervision of a training
manager, coworker or outsourced professional trainer.
Employees benefit from additional skills and knowledge as
well as motivation to do well. Companies then benefit from
having engaged employees that are invested in achieving
goals.
The informal learning opportunities to address the
identified the knowledge gaps is:
YouTube clips: it is one of the online learning platform in
which people get knowledge and skills. It helps to
maintain the knowledge gaps.
The learning opportunity is aimed to individual which
help to achieve the goal and help manager to solve the
critical thinking skills.
All employees that have worked for the company more
than four months are eligible to participate in external
training programs individually or in teams.
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RTO CODE: 40898 CRICOS PROVIDER CODE: 03377JACFE,
BSCRT511PROJECT PORTOLIO

Application
Plan one opportunity for team
member(s) to apply their
critical thinking skills to
address the workplace
problem chosen at the team
meeting.
Include:
 who will participate in the
problem-solving process
(i.e. which team
members?)
 which critical thinking
skills and techniques will
be applied by the team
member(s)
 how you will give
feedback on the
performance of their task
 how you will collect
feedback regarding the
opportunity you provided.
Attach:
Australian Centre of Further Education
Melbourne Campus: Level 5 & 9, 341-345 Queen Street, Melbourne VIC 3000, Sydney Campus, Level 1,37 George
Street, Parramatta NSW 2150, ACN: 135002167, ABN:37135002167
Employees can choose to attend as many training
programs as they want, provided they don’t exceed the
budget and day limit.
All trainings should consider what employees need and
how they can learn best. This is why, we encourage
employees and managers to consider multiple training
methods like workshops, e-learning, lectures and more.
The reason is to solve the critical thinking skills.
I will collect feedback through the Staff surveys, Staff
bulletin, Worlducation intranet, Emails and other social
network.
The sales team representives bring some constructive
idea to group that all the staff members to connect and
cooperate with eachother.
Equip employees to constructively deal with the COVID-
19 pandemic challenges. Different employees from the
different cultural background.
She wants develop a cloud based solution where
customers can access the software remotely on their
own devices (estimated cost of $2 million), purchasing
off the shelf tablets (lost margin of $300 per unit sold or
$3 million per year) or repurposing used tablets.
Then customer can use the software remotely.
It reduces the transportation cost and zero the hardware
damage cost and travel insurance cost, so i am positive
on this topic.
I will collect the feedback from the customer through
online survey, staff survey, Emails and many social sites.
Proof of team/individual meeting(s) (if relevant) ☐
Developed processes (x2) ☐
Proof of information sources ☐
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RTO CODE: 40898 CRICOS PROVIDER CODE: 03377JACFE,
BSCRT511PROJECT PORTOLIO
 Section 3: Monitor and improve critical thinking
practices
Learning opportunities
reflection
Summarise the outcomes of
the formal and informal
learning opportunities you
facilitated, including:
 feedback received from
team member(s)
 what you did well
 what should be
improved
Attach proof of how you
facilitated the learning
opportunities (e.g. video,
screen recording of virtual
meeting, emails with
instructions etc) to this
section of the portfolio (if not
already viewed in person by
your assessor).
Application reflection
Summarise the outcomes of
the application opportunity
you provided to team
member(s), including:
 feedback given to team
member(s)
 additional support
required for teams and
individuals
 feedback received from
team member(s)
 what worked well
Australian Centre of Further Education
Melbourne Campus: Level 5 & 9, 341-345 Queen Street, Melbourne VIC 3000, Sydney Campus, Level 1,37 George
Street, Parramatta NSW 2150, ACN: 135002167, ABN:37135002167
The formal learning is an essential way of training when it
is necessary to systematically and with guidance adopt a
set of knowledge and skills or specific methodology to be
used in the work
Informal learning typically comes into practice when the
material is “nice to know”, but not necessarily essential.
What’s more important here is nurturing the conversations
and encouraging independent learning so that your
employees feel that they can gain knowledge in a self-
directed way.
After the formal and informal training, the team members
gives the following feedback:
- all the staff members are satisfied with the training
- after training the sales representative valuing
differing perspectives and cultures
- all the geographical data is collected
- Improve digital advertising skills – creativity with
technology
The learning opportunities is facilitated through the,
brainstorming sessions, Online or face-to-face group
discussions and exchanges, Handouts, readings, and
links to relevant Websites, File and link sharing.
There need to Improve digital advertising skills – creativity
with technology.
Problems are analyzed for what they can contribute to the
individual and collective maturing process. Constructive
criticism, based on logic and rationality and intended to
help the team and its members grow in competence is
welcomed. These places a premium on fact-to-face skills
associated with coaching and giving feedback. I will give
constructive feedback which combine everyone and grow
together in the next step.
Team members are all satisfied.
Formal and informal training session is very effective.
Marketing through the social media need to change like
making small videos rather than just photos.
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RTO CODE: 40898 CRICOS PROVIDER CODE: 03377JACFE,
BSCRT511PROJECT PORTOLIO
 what should be
improved
Attach proof of the
application opportunities you
facilitated (e.g. video,
screenshot of social media
post etc) to this section of
the portfolio (if not already
viewed in person by your
assessor).
Recommendations For the future learning, The team needs to invest time and
Develop recommendations effort into developing working techniques, methods,
for improvement in future procedures and ground rules to move the team toward its
learning. goal in the most efficient way consistent with preserving
those other qualities associated with effective teams. 
Include:
The two learning opportunities are:
 a list of two
recommendations I) Improve digital advertising skills – creativity with
improvements to technology
learning opportunities
II) Use technology to solve and represent customer
 development of at least queries
one recommendation to
The development of latest technology to take customer
be implemented in the
complaints.
future
Digital marketing, IT officer and economic resources
 resources required for
the development of the
are necessary for the development.
recommendation First, the company must be committed to being socially
responsible for every move made through digital media. If
 how the not, the company faces legal implications. This could be as
recommendation
simple as having a disclaimer throughout your digital
adheres to explicit
advertising pieces. Your marketing team should operate
organisational policies
with the highest ethical standards, straying away from the
 how the risqué or questionable posts that could harm the brand.
recommendation
adheres to implicit In every promotion or contest, there needs to be a
organisational policies
disclosure so your audiences will not feel as if they have
 how the been deceived. This is very simple. Either have a link that
recommendation leads to the terms and conditions or adds a line at the
adheres to legislative bottom with pertinent information to make sure the
requirements organization has operated with the best ethical judgment
Attach proof of the and the highest legal standards. Because brands are
developed recommendation accountable for disclosing information to their audiences, it
(e.g. plan for more is wise to take the proper steps to remain protected. Here
application opportunities) to are a few suggestions:
this section of your project
portfolio. Cloud Storage and Security Methods is also recommended

Attach: Formal learning opportunity (if relevant) ☐

17
Australian Centre of Further Education RTO CODE: 40898 CRICOS PROVIDER CODE: 03377JACFE,
Melbourne Campus: Level 5 & 9, 341-345 Queen Street, Melbourne VIC 3000, Sydney Campus, Level 1,37 George
Street, Parramatta NSW 2150, ACN: 135002167, ABN:37135002167
BSCRT511PROJECT PORTOLIO
 Informal learning opportunity (if relevant) ☐
Application opportunity (if relevant) ☐
Developed recommendation ☐

18
Australian Centre of Further Education RTO CODE: 40898 CRICOS PROVIDER CODE: 03377JACFE,
Melbourne Campus: Level 5 & 9, 341-345 Queen Street, Melbourne VIC 3000, Sydney Campus, Level 1,37 George
Street, Parramatta NSW 2150, ACN: 135002167, ABN:37135002167
BSCRT511PROJECT PORTOLIO