QUESTIONNAIRE ON CUSTOMER SATISFACTION TOWARDS MOBILES

NAME ::

GENDER :: MALE [ ] FEMALE [ ]

AGE ::

OCCUPATION ::

1.WHICH COMPANY MOBILE DO YOU PREFER TO BUY ?

TABLE-1

S.NO BIKE COMPANY NO.0F PERCENTAGE

CORRESPONDENC
E
1 REDMI 4 27%
2 APPLE 5 33%
3 ONE PLUS 6 40%
TOTAL 15 100%

CHART-1

PERCENTAGE

HER0
27%
BAJAJ
40%

YAMAHA
33%
2.WHICH MODEL DO YOU PREFER IN THAT BRAND?

TABLE-2

S.NO COMPANY BRAND NO.OF PERCENTAGE

CORRESPONDENC
E
1 REDMI NOTE 5 1 7%
2 REDMI MI NOTE 1OI 2 13%
3 MI NOTE 6PRO 1 7%
4 APPLE APPLE 13 5 33%
5 ONE PLUS 7T 1 7%
6 ONE PLUS ONE PLUS 8 1 7%
7 ONE PLUS 9R 4 26%
TOTAL 15 100%

CHART-2

BRAND
MI NOTE 5 MI NOTE 10I MI NOTE 6PRO APPLE 13
ONE PLUS 7T ONE PLUS 8 ONE PLUS9R

7%
26% 13%

7%
7%
7%
33%

3.WHICH COLOR MOBILE DO YOU PREFER TO BUY?

TABLE-3

S.NO COLOR NO.OF PERCENTAGE

CORRESPONDENCE
1 BLUE 5 20%
2 PINK 8 32%
3 WHITE 2 20%
4 BLACK 5 28%
TOTAL 20% 100%
 CHART -3

COLOR

BLUE; 20
BLACK; 28

WHITE; 20 PINK; 32

4.WHO PROMOTES YOU TO PURCHASE THIS MOBILE ?

TABLE-4

S.NO WHO PROMOTES YOU NO.OF PERCENTAGE

TO PURCHASE CORRESPONDENCE
1 FRIENDS 2 13%
2 PARENTS 6 40%
3 SELF 7 47%
4 NEIGHBOURS 0 -
TOTAL 15 100%
 CHART -4

50%

45%

40%

35%

30%

25%

20%

15%

10%

5%

0%
FRIENDS PARENTS SELF NEIGHBOURS

5.WHAT IS THE SUITABLE TIME FOR YOU TO PURCHASE A MOBILE?

TABLE -5

S.NO SUITABLE TIME NO.OF PERCENTAGE

CORRESPONDENCE
1 FESTIVAL OFFER 5 34%
2 EXCHANE OFFER 2 13%
3 DISCOUNT OFFER 6 40%
4 NEW ARRIVALS 2 13%
5 OTHER 0 -
TOTAL 15 100%
 CHART -5

SUITABLE TIME

NEW ARRIVALS
13%
FESTIVAL OFFER
34%

DISOUNT OFFER
40%
EXCHANGE OFFER
13%

6.WHICH FACTOR DO YOU CONSIDER THE MOST WHILE PURCHASING A MOBILE ?

TABLE 6

S.NO CONSIDERING NO.OF PERCENTAGE

FACTORS
1 SPECIFICATIONS
2 PRICE
3 PERFORMANCE
4 BRAND
TOTAL
CORRESPONDENCE
5 33%
1 7%
3 14%
6 46%
15 100%

CHART -6

CONSIDERING FACTOR

SPECIFICATIONS
33% PRICE
PERFORMANCE
46%
BRAND

7%
14%
7.WHAT IS YOUR MONTHLY INCOME?

TABLE -7

S.NO MONTHLY INCOME NO.OF PERCENTAGE

CORRESPONDENCE
1 <15,000 0 -
2 15,000 – 25,000 1 7%
3 25,000 – 35,000 10 67%
4 NIL 4 26%
TOTAL 15 100%

CHART -7

MONTHLY INCOME
7%

26%
<15000
15,000 - 25,000
25,000 - 35,000
NIL

67%

8.WHAT IS YOUR SOURCE OF FINANCE?

TABLE -8

S.NO SOURCE OF FINANCE NO.OF PERCENTAGE

CORRESPONDENCE
1 BANK LOAN 2 13%
2 FINANCE COMPANY 3 20%
3 SELF-FINANCING 10 67%
4 OTHER - -
TOTAL 15 100%

CHART -8
 SOURCE OF FINANCE
BANK LOAN
13%

FINANCE COMPANY
20%

SELF-FINANCING
67%

9.WHAT IS THE SOURCE OF INFORMATION ABOUT THE BRAND?

TABLE -9

S.NO SOURCE OF NO.OF PERCENTAGE

INFORMATION CORRESPONDENCE
1 NEWS PAPER 1 7%
2 TV ADVERTISEMENTS 1 7%
3 MAGAZINES - -
4 INTERNET 9 60%
5 FAMILY & FRIENDS 3 19%
6 SHOWROOM 1 7%
TOTAL 15 100%

CHART -9

SOURCE OF INFORMATION
SHOWROOM NEWS PAPER
7% 7%
TV ADVERTISEMENTS
FAMILY & FRIENDS 7%
19%

INTERNET
60%

10.WHAT IS YOUR PURPOSE FOR BUYING MOBILES ?

TABLE -10
 S.NO BUYING PURPOSE
1 PERSONAL
2 OFFICIAL
3 BOTH
TOTAL
NO.OF CORRESPONDENCE PERCENTAGE
7 47%
- -
8 53%
15 100%

CHART -10

PURPOSE

PERSONAL
47%
BOTH
53%

11.WHICH PRICE WOULD YOU LIKE TO PAY FOR BUYING MOBILES ?

TABLE -11

S.NO PRICE WOULD YOU LIKE TO NO.OF PERCENTAGE

PAY CORRESPONDENCE
1 <50,000 - -
2 50,000 – 1,00,000 6 40%
3 >1,00,000 9 60%
TOTAL 15 100%

CHART -11
 PRICE YOU LIKE TO PAY FOR BUYING BIKE
40%
<50,000
50,000 - 1,00,000
>1,00,000
60%

12.RANK THE FOLLOWING FACTORS DO YOU LIKE MOST IN MOBILE FROM (1-4)ACCORDING
TO YOUR CONVENIENCE?

TABLE -12

S.NO CONVENIENT FACTORS YOU LIKE NO.OF CORRESPONDENCE PERCENTAGE

1 CAMERA 3 20%
2 RESALE VALUE 2 13%
3 EFFICIENCY 3 23%
4 OUTLOOK 7 44%
TOTAL 15 100%

CHART -12

Column1

CAMERA
20%

OUTLOOK
44%
RESALE VALUE
13%

EFFICIENCY
23%

13.HOW DO YOU RATE YOUR EXPERIENCE WITH YOUR CURRENT MOBILE ?

 TABLE -13

S.NO RATE YOUR EXPERIENCE NO.OF PERCENTAGE

CORRESPONDENCE
1 HIGHLY SATISFIED 7 47%
2 SATISFIED 7 47%
3 NEUTRAL 1 6%
4 DISSATISFIED - -
5 HIGHLY DISSATISFIED - -
TOTAL 15 100%

CHART -13

RATE YOUR EXPERIENCE

NEUTRAL
6%

HIGHLY SATISFIED
47%

SATISFIED
47%

14.WHICH EXTRA FACILITIES DO YOU PREFER TO ADD IN THAT MOBILES?

TABLE -14

S.NO EXTRA FACILITIES DO YOU PREFER NO.OF CORRESPONDENCE PERCENTAGE

TO ADD
1 BATTERY POWER 3 20%
2 NOTHING 12 80%
TOTAL 15 100%

CHART -14
 EXTRA FACILITIES DO YOU PREFER TO ADD
BATTERY POWER
20%

NOTHING
80%

15.DO YOU PREFER YOUR MOBILE BRAND TO YOUR NEIGHBOURS?

TABLE -15

S.NO DO YOU PREFER YOUR BIKE TO YOUR NO.OF PERCENTAGE

NEIGHBOURS CORRESPONDENCE
1 YES 15 100%
2 NO - -
TOTAL 15 100%

CHART -15

DO YOU PREFER YOUR BIKE TO YOUR NEIGHBOURS

YES
100%