OPERATION PLAN & ACTION PLAN (FRONT OFFICE)

November 2021, Week 5 (08/11/2021-12/08/2021)

Date of Plan Operation Plan Actions Target Responsibility

1. 08/112021 Introduction about Front Spv and craft understood all spv and craft
Office and sharing about the knowladge and SOP practice activities go
sharing knowladge to
knowladge in Front Office well, but for Joanes
craft and spv about
more respect to partner
the operation plan,
and craft
and manager
monitoring
2. 09/11/2021 Introducing about step Practicing How Craft and spv understand All spv and craft
step Check in with handle Check in with aboutt how to handling check practice activities go
Reservation, And Reservation by craff in well, but for Joanes
sharing Knowlagde and spv, and manager and Putri more
monitoringg respect to manager
not playing
cellphone when the
manager explains
3. 10/11/2021 Introducing about Guest sharing knowledge To prepared craft and spv All spv and craft
Culture dan guest and Practicing to for the mentality at hospitality practice activities go
complain craft and spv about well, joanes didn’t
the operation plan, come in
and manager
monitoring
4. 11/11/2021 Review knowledge and Game about To make craft feel All spv and craft
Games hospitality comfortable and enjoying the practice activities go
practical weeks well,
5. 12/11/2021 Closing practical & Evaluations and Understand strengths and Room Managers
Sambung Rasa sharing thoughts by weaknesses of practical PA Managers
all sections. week. Laundry Managers
Identify problems and All section SIT

Manager on Duty :
1. Jenny Miranda Selva
2. Joel Marpaung
3. Nurul Hafidzah