SWAMEDIKASI

Rini : “Good morning! Welcome to the Galenos pharmacy. My name is Amarini, a

pharmacy officer / Pharmacist assistant on duty this morning. Is there anything I can help?”

Patient : “Yes, miss, I'm looking for vitamins to improve body immunity. Because the Corona

virus is getting worse, I want to find a vitamin that can help me to prevent the Corona virus

infection, Ms.”

Rini : “Oh right, sir. May I know what your name is and how old are you?”

Patient : “Mr B, 33 years old.”

Rini : “Okay, have you previously felt symptoms related to Covid?"

Patient : “A few days ago I had a fever, miss.”

Rini : “Oh well sir. Have you still had a fever or other complaints recently? Do you have

any drug allergies or are you taking other drugs?”

Patient : “No, miss, I do not have drug allergies and I have not consumed certain drugs

recently. What are suitable vitamins that you recommend Miss?”

Rini : “Oh, then I would like to explain beforehand about some vitamins to prevent Covid-

19 infection. So, there are some vitamins and supplements to combat Covid – 91, included in

vitamins C, D, and Zinc. For vitamin D itself, it is one of the most important vitamins, Sir,

because deficiency vitamin D or if the body is lacking with vitamin D, we will be more

susceptible to Covid-19. Meanwhile, vitamin C and zinc work together to boost our body's

immunity. "

Patient : “Oh I see. Then, I think, I only want to buy a single type of vitamin, miss.
Rini : "Fine, sir, I will prepare the vitamin first. However, I would like to confirm, Sir. Do

you have any difficulty taking medicine in tablet or caplet form?"

Patient : “No miss”

Rini : “Fine, then I'll prepare it first, please wait”

(A few moments later)

"On behalf of Mr B"

“I recommend this Renovit products. Firstly, I will explain you about this product.

This Renovit already contains vitamins and other substances that the body needs to

increase immunity, including vitamins C, D, and zinc. These components later on can

prevent the body from Corona virus infection. The other vitamins and substances such

as vitamin A, B, E, potassium, and calcium are involved in this supplement package.

Well, Sir, we have 2 types of renovit product packagings in a bottle and a strip

package like this one. One bottle contains 30 tablets for Rp. 95,000, while this strip

contains 4 tablets for of Rp. 13,000. How about that, Sir? Are there any questions

from my explanation, Sir?

Patient: “No, it is clear. Then I just want to buy 1 bottle, Miss "

Rini: “Alright sir, then I will explain for further explanation, so this Renovit product

can be consumed once a day after meals and before doing activities. This medicine

can be stored at a room temperature with minimal humidity or can be placed in a

medicine box if available, and please, keep it out of reach of children, sir. The

expiration date is …….... , you can see the expiration date here. "
Patient: "Okay miss, then, is there anything else that can be done to maximize the

effect of this drug?"

Rini : "Yes sir, besides the consumption of vitamins to prevent the Covid infection,

I also suggest to taking steps for the virus prevention by always using a mask,

washing hands, keeping your distance, eating healthy food and always maintaining

cleanliness and a healthy lifestyle, Sir"

Patient: "Oh. Alright. I see, Ms. Thank you"

Rini : "Yes sir, are there any other questions?"

Patient : "No, miss, that's enough, here is the money for the payment"

Rini : "Yes sir, I accept this, here is the change (if any). This is the vitamin, sir, in

here I have included the telephone number of our pharmacy. If you have questions,

please contact us "

Patient : "Yes, miss, thank you very much"

Rini : "You're welcome sir, I hope you are always healthy"