BAHASA INGGRIS PROFESI 3

Task 6th
“Briefing”

Nama Kelompok :
1. Nur Azizah (319101369)
2. Suci Kholifatu R (319101377)

Pengelolaan Perhotelan A

SEKOLAH TINGGI PARIWISATA AMPTA YOGYAKARTA

TAHUN AJARAN 2021/2022
 BRIEFING MORNING AT ACCOUNTING DEPARTEMENT

A : Assalamu’alaikum wr.wb
B ; Waalaikumsalam wr.wb
A : Before starting the briefing, let's pray together according to each other's beliefs. Pray
begins!
Okay.. Good morning everyone, how are you today?
B : Good morning, i’m pretty well, thank you.
A : Great. Of course you have to in good condition because this is the first day you work
here. Okay, my name is Azizah, i am a manager of financial department, then i would like to
say, welcome to our company, i hope we can work in team well.
Firstly, I will evaluate the results of last week's work. Based on the report I received, there
were some confusions in the balance sheet. We found fraud in financial data collection. There
were 2 of our staff who have marked up the data for personal use, it has been proven and we
have dismissed the employee. So, I hope you guys can work professionally.
B : Alright, Ma’am.
A : Secondly, as the new staff, you have to know we do not apply the seniority system, so
everyone is same in every division. if someone abuses you, you have the right to report to me,
don't be afraid, I will try my best to be fair. We are a family here who share the same goal, it
is the welfare of the company and its resources. Understand?
B : Understand, ma’am.
A : Okay, next, you must comply with standard operating procedures, because there are
assessments in each point. You have read it when signing the employment contract, and you
can also find it in your own workspace. do you got it?
B : Of course, ma’am
A : Okay, is there any question?
B : Ma’am, will we get some reward when we find a corruption in our team work??
A : of course, you may get some point or if it posible you will get promoted.
B : alright, thank you m’am.
A : you’re welcome. Well, it is enough for the briefing. It’s time to work. Happy working,
good luck, and Fighting!
B : Fighting! (with clenching fist)

BRIEFING MORNING AT FRONT OFFICE DEPARTMENT

A : Good Morning
B : Good Morning Ma’am
A : Before starting the briefing, let's pray together according to each other's beliefs. Pray
begins! Finish. Okay, how are you today everyone?
B : I’m pretty well Ma’am, thank you.
A : Okay, I will introduce my self, my name is Suci, i am a Manager of Front Office, and for
the new staff i would like to say, welcome to our company, i hope we can work in team well.
B : Alright Ma’am, certainly
A : Okay, Firstly, I will check and see your grooming. You have to use a black shock, black
pantofel, clean and tidy uniform, neat hair, and must smell good. Right?
B : Yes that’s right Ma’am
A : Okay, good, you all did well. Secondly, as Front Office Staff, you must always smile
when serving guests, whether on the phone or face to face. You have to be friendly, and
always think how the guests are happy with us. So be enthusiastic to work with your heart,
okay! Because I don't want anyone to complaint about the front office employees who are
indifferent like last week.
B : Alright Ma’am, we are ready to work professionally and sincerely to serve guests.
A : Great, and as you know, this front office plays a very important role, because it will give
the first impression to guests. This first impression is very influential on guest satisfaction,
so create a good impression always!. Besides that, discipline and team work are also
important. So stay disciplined and work together. By working together, the work will be
easier. Understand?
B : Understand, Ma’am.
A : For so far, what about our costumers? Don’t you get some complaints?
C : There are no complaints, Ma’am
A : Great, as much as possible we must minimize complaints with preparedness, so that our
hotel will continue to have a good image. If there is indeed a complaint, resolve it properly,
without offending or hurting guest’s feeling, provide solutions so that guests feel happy,
comfortable, and appreciated.
B : Alright Ma’am
A : Okay, keep doing like that. And next, for new staff you must comply with standard
operating procedures, because there are assessments in each point. You have read it when
signing the employment contract, and you can also find it in your own workspace. Do you got
it?
B : Of course, ma’am
A : Finally, if there is any problem, please tell me right away. I will help you as much as I
can. Don't make problems as a burden, so you don't mind and still enjoy doing everything.
B : Alright Ma’am thank you
A : Okay, enough for briefing. Happy working, good luck, and Fighting!
B : Fighting! (with clenching fist)