Training Manual

Managing conflicts

Group No – 4
Aditya Koltharkar – 818
Vishal Rana - 819

Managing Conflicts
Minute to Minute agenda of the meeting

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Managing conflicts

Table of Contents
Minute to minute agenda of the meeting
Target Audience
Icebreaker activity (Pictionary)
Module: 1
Importance of Training
Training Objective
Introduction to Managing Conflicts

Module: 2
Types of Conflicts
Why Does Conflict arise

Module: 3
Effects of Conflicts
How to deal with Conflicts

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Managing conflicts

Minute to Minute Schedule

Start Time End Time Activity
10:00 10:10 Reach the conference room and assemble
10:10 10:30 Introduction of trainers & Trainees
10:30 11:00 Icebreaker
11:00 12:00 Module 1
12:00 12:15 Bio Break
12:15 01:30 Module 2
01:30 02:30 Lunch Break
02:30 02:45 Activity
02:45 03:15 Module 3
03:15 03:30 QnA
03:30 04:00 Feedback from the trainee for above activity

1. The Target Audience

Training participants can be anybody from the
organization, involved in any kind of quarrels, conflicts,
arguments, Disagreements, Disputes with their colleagues.

2. Icebreaker activity (Pictionary)

Objectives : To make participants comfortable with each other
throughout the session To have fun and raise the energy levels of the
participants
1. First, you will need to make a few note cards with the topics on
that you’re going to play with. These cards will be drawn and
teammates will have to guess what’s written on it. For EG
Animals, Places, Actors.
2. Divide the trainees into 2 teams
3. You will then also need a whiteboard, and a marker to draw.
4. Announce the category and then start the timer.
5. The player must then draw the word & the teammates must then
work together in order to guess what the sketcher is drawing.
6. Once a team guesses the word correctly within 30 seconds, they
receive a point. If they don’t guess correctly, they receive 0 points
for the round.

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Managing conflicts

Module: 1
Importance of Training
Good conflict management training enables staff members to positively
engage either with colleagues or groups, to handle controversial
conversations, to deliver difficult news, to express constructive criticism
and to answer negative comments.

Training Objective
One key objective of conflict Management training is learning how to
detect existing and potential disparities. In recognizing conflict you are
better prepared to develop an approach to remedy the conflict before it
infects other areas of your organization.

Introduction to Managing Conflicts

 Conflict between People Is A Fact Of Life, Conflicts Occur At All Levels Of

Interaction. Thus, Conflict Is A Critical Event In The Course Of A
Relationship.

 Whether A Relationship Is Healthy Or Unhealthy Depends Not So Much On

The Number Of Conflicts Between Participants, But On How The Conflicts
Are Resolved.

Module: 2
Types of Conflicts
Why Does Conflict arise

Module: 3
Effects of Conflicts
How to deal with Conflicts

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