SERVICIO NACIONAL DE APRENDIZAJE SENA

Formato para Desarrollo de Evidencia

Evidencia
Taller: reconociendo el lugar de trabajo
Instrucciones
La última entidad donde brindé mis servicios laborales fue en Laboratorios ASTIN,
que tiene su sede en el Servicio Nacional de Aprendizaje SENA, ubicado en Calle
52 Carrera 2, colonia Salomia en Cali - Valle.

Dibuja tu mapa aquí

, in the reception area, with a position of Administrative Technician .

Work
 SERVICIO NACIONAL DE APRENDIZAJE SENA
Formato para Desarrollo de Evidencia

Performing functions, such as user service,

both digital and personal, when we greet we
must do so with great respect, always using
the last name Mr., Mrs., Dr. or Dra.Generally
thanking recipients when they respond to a
request.

When we answer the phone we must be kind and

respectful, give clear information to what is
required, good morning good afternoon, we are
here to serve you, in which we can collaborate,
help you, the information provided is clear, I
collaborate with something else, a good
communication with users leaves satisfaction.

To the appropriate, since this function is important to provide solutions to complex

situations in our environment, when the documentation is not for that window, a
document must be received and filed, the procedure must be carried out effectively
with the terms directed to the user with kindness And respect sir, these documents
must be filed in the previous office or received and distributed to the assigned area.
 SERVICIO NACIONAL DE APRENDIZAJE SENA
Formato para Desarrollo de Evidencia

Participation in meetings among others, meetings are activities, duties and

responsibilities that we have in our workplaces, they are carried out between
internal and external personnel, they are functions of the job where I work, you
must have a good presentation, a good state of encouragement and excellent
treatment to bosses and staff, as a kind and attentive person creates a good
environmen

Story about conflict in the workplace.

Ligia had a great team, but one particular employee just had a bad attitude.
The employee that Ligia inherited when she became a manager, this
employee was always negative, did not act as part of a team, and was
 SERVICIO NACIONAL DE APRENDIZAJE SENA
Formato para Desarrollo de Evidencia

arrogant in every way although he was spoken to to try to inspire and

encourage this change but after a short time, the clerk returned to his usual
ways. Just a few weeks after Ligia spoke to the employee, a strong
disagreement between this
Employee and another happened on the main floor. It was strong enough
that people stopped in its tracks wondering what was going on. Ligia
immediately calmly asked each employee to stop by her office. He spoke to
them about the conflict in the workplace being unacceptable, gave a verbal
warning to one of the employees, and a written warning to the employee
with the bad attitude stating that if this behavior continues, suspension and /
or termination would be next. step that would be taken, these warnings were
made separately so as not to embarrass each employee. It was a bit
shocking for the bad attitude employee to be given a written warning,
however Ligia made it perfectly known that this was not the first time they
met due to this behavior affecting the team. Ligia was also not as caring as
in the first meeting, she pulled out the notes from the last meeting and went
over what was discussed, including that a written warning would be given if
the behavior continued., The employee had no choice but to accept the
warning for In writing, conflicts in a work environment generate a bad
environment, which do not flow to obtain the achievements or goals set, you
should always speak and give solutions to what is generating this bad
environment, there is nothing more beautiful than a good group of I work
that all the ideas are taken in mind and that each one feels important in their
place