Description of Changes
Section 6 (GRH)
Standards Eliminated
Standards Added
Recommended Practices
Upgraded to Standard
Recommended Practices
Eliminated
Recommended Practices Added
Tables Added
Tables Eliminated
Area Changed
Group Revisions
(These are changes applied
throughout this section but not
shown below as individual
changes)
Applicability Box
General Guidance
GRH 1.1.2
GRH 1.4.1
GRH 1.4.1 Guidance
GRH 1.6.4 Guidance
GRH 1.6.6
GRH 1.6.6 Auditor Actions
GRH 1.6.6 Guidance
GRH 1.6.7 Guidance
GRH 1.6.9 Guidance
GRH 1.7.1
ISM Ed 14, September 2021
Summary of Revisions
• None.
• One (1): GRH 3.1.6.
• Six (6): GRH 3.7.5, GRH 3.7.6, GRH 3.7.7, GRH 3.7.8, GRH 3.7.9,
GRH 3.7.10 (all relocated from SEC)
• None.
• One (1): GRH 1.11.6.
• Five (5): GRH 3.2.6B, GRH 3.2.10, GRH 3.4.15, GRH 3.4.16, GRH
3.4.17
• One (1): GRH 3.7.11 (relocated from SEC).
• One (1): GRH 1.10.1A (ORG repeat)
• None.
• None.
Revisions
Description of Change(s)
• Editorial changes: universal revision to simplify language usage; all
tenses of the word “utilize” replaced by the word “use.”
• Editorial changes: correction of grammatical discrepancies;
addition/deletion of commas, periods, hyphens, apostrophes,
semicolons or spaces.
• None.
• None.
• Technical change: inclusion of reference to “accountable” deleted for
accuracy and consistency with ORG master provision.
• Technical change: word ‘security’ added in sub-spec (ii) for
alignment with ORG provision.
• Editorial change: note added; wording relocated from guidance.
• Editorial changes: wording deleted (1st paragraph); relocated as note
in the standard; wording added (last paragraph) to repeat wording
from ORG guidance.
• Editorial change: wording deleted (1st paragraph); reference to IGOM
for dangerous goods not appropriate.
• Editorial change: wording revised/restructured; bullet points added.
• Technical changes: wording added to address operator-approval for
dangerous goods permitted to be carried by passengers/crew
members.
• Technical changes: wording added (multiple AA steps) to include
listing of operator-approved dangerous goods permitted for carriage
by passenger/crew member.
• Technical change: wording added (3rd paragraph); reference to
DGR/TI that define dangerous goods permitted to be carried by
passengers/crew members.
• Technical change: wording revised; IGOM reference corrected.
• Editorial change: wording revised; word ‘should’ replaced by ‘could.’
• Technical change: word ‘integrity’ added to sub-spec (v) for
alignment with Annex 6.
DOC 33

GRH 1.9.4
GRH 1.9.4 Auditor Actions
GRH 1.10.1A
GRH 1.10.1B
GRH 1.10.1B Auditor Actions
GRH 1.10.2
GRH 1.11.2
GRH 1.11.2 Guidance
GRH 1.11.3 Guidance
GRH 1.11.5
GRH 1.11.5 Auditor Actions
GRH 1.11.5 Guidance
GRH 1.11.6
GRH 2.2.1 Auditor Actions
GRH 2.2.1 Guidance
GRH 2.2.2 Auditor Actions
DOC 34
IOSA Standards Manual
• Technical change: wording revised in sub-spec (ii) for consistency
with ORG master provision.
• Editorial change: wording revised (1st AA step) for consistency with
wording in the provision.
• New recommended practice and guidance to specify a ground
handling operations service provider selection process (repeat ORG
provision).
• Editorial change: suffix “B” added to identifier for sequencing with
new GRH 1.10.1A.
• Technical change: wording revised; the term ‘measurable
specifications’ replaced by ‘specific documented requirements’ to be
consistent with changes to the ORG master provision.
• Editorial change: wording revised (3rd AA step) for consistency with
revised wording in provision.
• Technical change: note added to specify consideration of the full
audit report when IOSA or ISAGO are used as the only means of
monitoring an external service provider (repeat ORG provision).
• Editorial change: [Eff] symbol added.
• Technical change: new section added–Assessment Tool.
• Editorial changes: terms added to IRM reference.
• Technical change: wording added (3rd paragraph); new bullet point in
list of potential hazards to address loading/securing of cargo in
aircraft that transport cargo in the passenger cabin.
• Technical change: wording added (3rd paragraph); reference to ORG
3.1.8, which addresses submission of occurrences for IDX.
• Technical changes: wording revised; specifications address the
setting of safety performance indicators as a means to monitor the
achievement of the safety objectives; (the term ‘safety performance
indicators’ replaces ‘performance measures’).
• Technical changes: wording revised (multiple AA steps) for
consistency with specifications in the provision; the term “safety
performance indicators’ replaces ‘performance measures’
• Editorial change: terms added to IRM reference.
• Technical changes: wording revised (multiple paragraphs); term
“safety performance indicators’ replaces ‘performance measures.’
• Editorial change: wording revised (last paragraph); reference to
ORG provisions expanded and corrected.
• Recommended practice eliminated; submission of occurrences for
IDX now addressed in ORG 3.1.8.
• Editorial change: wording deleted (1st AA step); error corrected.
• Technical change: wording revised (1st paragraph) to state that
curriculum for DG training is determined by the operator.
• Technical change: DGR reference revised (3rd paragraph) to reflect
new DG training guidance.
• Editorial change: wording deleted (1st AA step); error corrected.
ISM Ed 14, September 2021
 Description of Changes

GRH 2.2.2 Guidance • Technical change: wording revised (3rd paragraph) to state that
curriculum for DG training is determined by the operator.
• Technical change: DGR reference revised (4th paragraph) to reflect
new DG training guidance.
GRH 3.1.2 Guidance • Editorial change: wording revised; IGOM reference corrected.
GRH 3.1.5 • Technical changes: Sub-spec (i) revised to address intoxicated
passengers; unruly passenger behavior addressed in new
GRH 3.1.6.
GRH 3.1.5 Guidance • Technical change: wording deleted (1st paragraph, 1st bullet point);
reference to abusive passengers.
GRH 3.1.6 • New standard and guidance to address passenger unruly behavior
and interference.
GRH 3.2.1 • Technical change: wording added to expand the specifications that
address supervision of airside activities.
GRH 3.2.1 Guidance • New guidance to provide information relative to airside supervision
of operations.
GRH 3.2.2 • Editorial change: wording revised; error corrected in 3rd sub-spec.
GRH 3.2.3 • Technical changes: wording added/revised (multiple sub-specs) to
provide greater specificity to aircraft arrival procedures.
GRH 3.2.3 Guidance • Technical change: wording added/revised (1st paragraph); IGOM
reference added and wording corrected.
• Technical changes: wording added (2nd paragraph); information
regarding ground-flight deck communication; wording added (4th
paragraph); reference to ICAO Ground Handling Manual.
GRH 3.2.6A • Editorial change: suffix ‘A’ added to identifier.
• Technical change: note added to provide future upgrade notification.
GRH 3.2.6A Guidance • Editorial change: typo corrected (2nd paragraph)
GRH 3.2.6B • New recommended practice and guidance to address procedures for
opening/closing aircraft cargo hold access doors; IGOM alignment;
note provides future upgrade notification
GRH 3.2.7 • Technical changes: wording added; sub-specs (iv), (v) and (vii) to
expand specifications associated with aircraft departing the parking
gate.
GRH 3.2.7 Guidance • Editorial changes: wording added (multiple paragraphs), IGOM
references expanded, and ICAO reference added.
GRH 3.2.8 • Technical change: wording revised; applicability phrase included in
sub-spec (viii) for alignment with IGOM.
GRH 3.2.8 Guidance • Technical change: wording added (2nd paragraph) to address landing
gear pin removal.
GRH 3.2.9 • Technical change: wording deleted in sub-spec (iii) for accuracy;
pushback/towing communication may be accomplished verbally or
by using hand signals.
GRH 3.2.9 Guidance • Technical change: wording added (1st paragraph) to address
communication between ground crew and flight crew.
GRH 3.2.10 • New recommended practice and guidance to specify procedures for
ground handling operations during adverse weather conditions;
IGOM alignment.

ISM Ed 14, September 2021 DOC 35

 IOSA Standards Manual

GRH 3.3.6 Guidance • Editorial change: IGOM reference revised (last paragraph).
GRH 3.3.7 • Technical changes: wording added for alignment of sub-spec (i) with
specifications in corresponding CGO provision.
GRH 3.3.7 Guidance • Technical change: wording added (1st paragraph); explanatory
information consistent with the specification in the standard.
GRH 3.4.1 • Technical changes: wording added/revised and sub-specs added to
provide more comprehensive aircraft loading specifications.
GRH 3.4.1 Guidance • Editorial change: IGOM references revised (last paragraph).
GRH 3.4.3 Guidance • Editorial change: IGOM reference deleted.
GRH 3.4.12 • Editorial change: transition wording revised to improve transition
wording from provision to sub-specs.
GRH 3.4.15 • New recommended practice and guidance to address loading,
securing and unloading of heavy/outsized cargo shipments; aligns
with corresponding CGO provision.
GRH 3.4.16 • New recommended practice and guidance to address the
transportation of live animal cargo shipments; aligns with
corresponding CGO provision.
GRH 3.4.17 • New recommended practice and guidance to address handling of
perishable cargo shipments; aligns with corresponding CGO
provision.
Sub-section 5.5 • Editorial change: header revised; (GSE) added.
GRH 3.5.2 • Technical change: wording revised to align with IGOM.
GRH 3.7.1 • Editorial change: wording rearranged for improved accuracy.
GRH 3.7.1 Guidance • Technical changes: wording added (1st paragraph, 4th bullet point) to
specify door sealed; wording added (2nd paragraph) to address
location of documented procedures.
GRH 3.7.2 Guidance • Technical change: wording added (7th paragraph) to expand the
information about aircraft search checklists.
GRH 3.7.3 • Technical change: wording deleted; reference to airport under an
increased security risk.
GRH 3.7.5 • New standard and guidance to specify procedure to notify the PIC of
authorized armed persons on board the flight; relocated from SEC
section (previously SEC 3.3.2).
GRH 3.7.6 • New standard and guidance to specify procedures to notify the PIC
when passengers must travel because of judicial or administrative
proceedings; relocated from SEC section (previously SEC 3.5.3).
GRH 3.7.7 • New standard and guidance to specify a process to protect hold
baggage from unauthorized interference from screening or
acceptance until international flight departure; relocated from SEC
section (previously SEC 3.6.3).
GRH 3.7.8 • New standard and guidance to specify procedures to record
information associated with international hold baggage that has met
certain criteria; relocated from SEC section (previously SEC 3.6.7).
GRH 3.7.9 • New standard and guidance to specify a process to ensure secure
storage areas have been established for mishandled passenger
baggage; relocated from SEC section (previously SEC 3.6.8).

DOC 36 ISM Ed 14, September 2021


GRH 3.7.10
GRH 3.7.11
Standards Eliminated
Standards Added
Recommended Practices
Upgraded to Standard
Recommended Practices
Eliminated
Recommended Practices Added
Tables Added
Tables Eliminated
Area Changed
Group Revisions
(These are changes applied
throughout this section but not
shown below as individual
changes)
Applicability Box
General Guidance
CGO 1.1.2
CGO 1.4.1
CGO 1.4.1 Guidance
CGO 1.6.1 Guidance
CGO 1.6.2 Guidance
CGO 1.7.1
CGO 1.9.4
CGO 1.9.4 Auditor Actions
CGO 1.10.1A
ISM Ed 14, September 2021
Description of Changes
• New standard and guidance to specify a process to ensure transfer
hold baggage for international flights has been screened and, as
applicable, protected prior to being loading onto the aircraft;
relocated from SEC section (previously SEC 3.6.10).
• New recommended practice and guidance to specify a process to
ensure transfer hold baggage for domestic flights has been screened
and, as applicable, protected prior to being loading onto the aircraft;
relocated from SEC section (previously SEC 3.6.11).
Section 7 (CGO)
Summary of Revisions
• One (1): CGO 3.7.3
• None.
• None.
• None.
• One (1): CGO 1.10.1A (ORG repeat).
• None.
• None.
Revisions
Description of Change(s)
• Editorial change: universal revision to simplify language usage; all
tenses of the word “utilize” replaced by the word “use.”
• Editorial changes: correction of grammatical discrepancies;
addition/deletion of commas, periods, hyphens, apostrophes,
semicolons or spaces.
• None.
• None.
• Technical change: inclusion of reference to “accountable” deleted for
accuracy and consistency with ORG master provision.
• Editorial change: note added; wording re-located from guidance.
• Editorial change: wording deleted (1st paragraph); re-located as note
in the standard; wording re-located (2nd paragraph) within guidance
material in accordance with ISM convention; wording added (last
paragraph) to repeat wording from ORG guidance.
• Editorial change: term added to IRM reference.
• Editorial change: IRM reference corrected (ULD).
• Technical change: word ‘integrity’ added to sub-spec (v) for
alignment with Annex 6.
• Technical change: wording revised in sub-spec (ii) for consistency
with ORG master provision.
• Editorial change: wording revised (1st AA step) for consistency with
wording in the provision.
• New recommended practice and guidance to specify a cargo
operations service provider selection process (repeat ORG
provision).
DOC 37