FOOD SERVICE COMPLAINTS FROM CUSTOMERS

Not worth the price

I am still in the restoration while writing this review. It is the branch in Makati where the steamed
vegetable is oily, tastes and looks fried, and worst was served cold. Garlic rice and mashed potato were
also served cold. It was indeed a big disappointment as I used to eat in this restaurant and always
enjoyed the food. The sausage I ordered was also not the good as there was a portion that already
hardened and also didn’t look fresh.

 Poor quality
of materials

 Utensils
 Employee has was dirty
not been
trained well
Problem
People Material

 Instructions Method Machine The food not

were not  There is not enough looks good
followed equipment

Describe the product

Uncooked

Went to a mall yesterday. The place was jampacked including the restaurant so we opted to go to this
establishments since it is our favorite place when we are in RWM-Star Cruises.

Well, to cut the story short, we were served with uncooked chicken. We ordered two (2) sets of Chicken
Combo. Everything was great expect for the chicken, good thing we ordered Burrito and Quesadilla plus
the good side dish.

I asked the manager to change the chicken but when he returned, i asked him to just prepare it for Take
Away since I already lost my appetite. And I don’t know that what remedy was done to the chicken.

Will never go back to this place again in this mall.

 They were in a
rush to prepare
the chicken and
 There is not
had forgotten to
enough
measure the
equipment Problem
time

Method Machine
Chicken that has
Material People not been cooked

 Since there so
 Possibly the
many people, The
oil was
staff who work
utilized small
there were in a
so the chicken
hurry and the
wasn’t cooked
chicken was not
properly.
cooked properly.